Titler
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Lauesen, Linne Marie (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Purpose – The purpose of the paper is to examine the literature of CSR before and in the aftermath of the financial crisis in 2008. The aim of the research question is to map out the consequences upon CSR derived from the crisis and to derive new principles of future CSR models to come consistent with the consequences of the financial crisis, and to suggest new research as well as policy-‐making possibilities to highlight the importance and necessary survival of CSR as an instrument for sustainable and financial progress. Design/methodology/approach – The paper uses a literature review of CSR prior to and after the financial crisis 2008 with an emphasis on academic papers published in peer-‐reviewed journals. Findings – The findings of the paper reveal that post-‐crisis CSR-‐models do not articulate anything that has not been mentioned before; however they do strengthen former values of CSR, but still lacks an overall formula of how the financial sector can adopt CSR in the core of their businesses and transparently display their products and the risk adhering to them. The paper proposes a new Four-‐‘E’-‐Principle that may guide new CSR-‐models to accomplish this deficit. See under ‘Originality’. Practical implications – The paper calls for a discussion on ways in which governments and businesses can enhance social responsibility though balancing the requirements of more engagement from businesses as well as public sector companies in CSR. The paper suggest some instrumental mechanisms of how governments can engage not only multinational companies but also smaller companies and other kinds of organizations acting on the market to make them engage more in CSR. 2 Originality/value – The paper proposes a new Four-‐‘E’-‐Principle to guide the development of new CSR-‐models based upon the core of Schwartz and Carroll’s ‘Three-‐domain CSR-‐model’, which the Principle extends and revises to: Economy, L/Egal, Environment, and Ethics. This Principle disentangles the dialectic relationship between economic and social responsibility; takes financial products into a consideration; refines the definitions of good stakeholder engagement without the illusions of corporate ‘Potemkinity’1; and considers the benefit of replacing the semiotic meaning of the ‘C’ in CSR from ‘corporate’ to ‘capitalism’s social responsibility’ in order to extend the concept towards a broader range of market agents. URI: http://hdl.handle.net/10398/8777 Filer i denne post: 1
Linne LAUESEN_2.pdf (619.0Kb) -
Et casestudie om styring og meningsskabelse i relation til CSR ud fra en intern optikSkovmøller, Carina Christine (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: Ph.d.-afhandlingen undersøger betydningen af ledelsens styringsform i forhold til medarbejdernes meningsskabelse omkring CSR. Herunder hvorvidt CSR som koncept påvirker medarbejderes forventninger til ledelsens styringsform og sensegiving, og i givet fald hvordan. Ligeledes hvilke virksomhedsinterne processer der viser sig at have indflydelse på ledelsens styringsform og medarbejdernes meningsskabelsesproces i relation til CSR. Afhandlingen er baseret på et longitudinelt studie i VELUX hovedkontor i Hørsholm, Danmark, i forhold til implementeringen af Sustainable Living, som er det overordnede mål for VELUX’ arbejde med bæredygtighed såvel internt som eksternt. Data er indhentet med to års interval i henholdsvis 2008 og 2010 og er baseret på 70 interviews med medarbejdere, mellemledere og ledelse i 2008 og 2010 samt observationsstudier i sammenlagt 2½ år. Sideløbende med disse undersøgelser har jeg deltaget i seminarer, projekter & møder, fulgt presseomtale om CSR i VELUX og undersøgt interne dokumenter med relation til CSR området. URI: http://hdl.handle.net/10398/8421 Filer i denne post: 1
Carina_C_Skovmøller.pdf (1.402Mb) -
Hansen, Rina; Bjørn-Andersen, Niels (, 2011)[Flere oplysninger][Færre oplysninger]
Resume: The paper proposes a framework for assessment and design of B2C websites focussing on Web 2.0 and social media as vehicles for involvement of current and potential customers. Three overall strategic dimensions are proposed for characterization of websites, whether the 1) purpose is branding or e-commerce, 2) communication is one-way or two-way, 3) focus is transaction or innovation. When these three strategic binary dimensions are combined, we get 2 x 2 x 2 or a total of 8 different triplet combinations. The framework is used for an assessment of 15 fashion websites in the years 2006, 2008 and 2010. URI: http://hdl.handle.net/10398/8429 Filer i denne post: 1
RinaHansen_NBAndersen.pdf (780.2Kb) -
a social constructionis perspectiveSøderberg, Anne-Marie; Cardel Gertsen, Martine (København, 2000)[Flere oplysninger][Færre oplysninger]
Resume: There have been a number of attempts to explain post-merger problems by cultural differences, and in this paper, we argue that much previous research on mergers is based on an essentialist concept of culture. We claim that this conception is a problematic starting point for cultural studies, and argue for a social constructionist alternative. The conceptual challenges we address are: decontextualization of cultural issues, cultural differentiation and fragmentation, and structural versus processual views on culture. We also outline an agenda for future merger research and argue for studies focusing on cultural sensemaking processes in merging organizations by adopting narrative perspectives. Key words: merger, culture, organizational change, integration, social constructionism, narrative. URI: http://hdl.handle.net/10398/6942 Filer i denne post: 1
wp38.pdf (236.4Kb) -
A Field ExperimentHoogendoorn, Sander; Van Praag, Mirjam (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: One of the most salient and relevant dimensions of team heterogeneity is cultural back- ground. We measure the impact of cultural diversity on the performance of business teams using a eld experiment. Companies are set up by teams of undergraduate students in business studies in realistic though similar circumstances. We vary the cultural composition of otherwise randomly composed teams in a multi-cultural stu- dent population. Our data indicate that a moderate level of cultural diversity has no e ect on team performance in terms of business outcomes (sales, pro ts and pro ts per share). However, if at least the majority of team members is culturally diverse then more cultural diversity seems to a ect the performance of teams positively. Our data suggest that this might be related to the more diverse pool of relevant knowledge facilitating (mutual) learning within culturally diverse teams. URI: http://hdl.handle.net/10398/9261 Filer i denne post: 1
HoogendoornVanPraag_CEPR.pdf (317.6Kb) -
The Case of RomaniaSamson, Ramona (København, 2006)[Flere oplysninger][Færre oplysninger]
Resume: Europa undergår fundamentale forandringer i kølvandet på den Kolde Krigs afslutning. En afgørende begivenhed er udvidelsen af den Europæisk Union (EU), der indebærer, at de tidligere kommunistiske lande i Østeuropa bliver del af et samlet Europa. Samspillet mellem ydre og indre faktorer i disse samfund bevirker, at det i stigende grad er nødvendigt at befatte sig på en ny måde med studiet af europæisk forandring og integration. Svaret i denne afhandling er ’kulturel integration’. Afhandling tager sit afsæt i den aktuelle sociologiske debat vedrørende fremvæksten af et såkaldt postvestligt og postnationalt Europa. Denne indebærer, at ikke alene de østeuropæiske lande forandrer sig, men at hele Europa er genstand for grundlæggende refortolkning i takt med at landegrænser opblødes og Øst/vestdelingen af kontinentet gradvist ophæves. En sådan ’dobbelt synkronicitet’ (double syncronicity) står i modsætning til hovedparten af eksisterende teorier om europæisk integration, der forklarer Østeuropas integration i det øvrige Europa som ’transition’. Transitologien hviler på to grundantagelser: Dels at de østeuropæiske lande bevæger sig entydigt i retning af en vestlig model (konvergens), dels at integration alene udspiller sig indenfor rammerne af EU’s formelle institutionelle struktur (singularitet). I modsætning hertil er det opfattelsen hos denne afhandlings forfatter, at de aktuelle forandringsprocesser i de tidligere kommunistiske lande i Østeuropa ikke kan begribes fyldestgørende inden for rammen af disse traditionelle integrationsteorier. På denne baggrund spørger afhandlingens problemformulering: ”hvordan analyserer man forandringsprocesserne i Østeuropa i sammenhæng med de overordnede forandringer, der finder sted i Europa?” URI: http://hdl.handle.net/10398/7732 Filer i denne post: 1
ramona_samson.pdf (2.279Mb) -
A Response to Global Needs?. IACCM(International Association for Cross Cultural Competences and Management) Annual Conference: Cross Cultural Competence: Knowledge Migration, Communication and Value Change, 24-26 June, 2009 WienEgholm Feldt, Liv (Frederiksberg, 2009)[Flere oplysninger][Færre oplysninger]
URI: http://hdl.handle.net/10398/8236 Filer i denne post: 1
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The ideological symbiosis of ‘auteur’ and ‘craftsperson’Mathieu, Chris (Frederiksberg, 2011)[Flere oplysninger][Færre oplysninger]
Resume: This chapter explores some of the central cultural tenets of career and film making among elite members of the Danish film industry, or what is less than elegantly and somewhat grammatically incorrectly referred to as ‘the cultural of production and career’ in the title of this chapter. The theoretical reasons for this formulation is to train focus on the ideational dimensions of culture in the Danish film industry, especially as refracted through reflections on work and career by film workers. In this sense the approach, though less inclusive and ambitious, resembles Caldwell’s interest in ‘indigenous interpretive frameworks in Production Culture.i The chapter also argues that production and career decisions and actions are inextricable intertwined. Sometimes the two are consciously and manifestly related to each other, in terms of deliberating the implications that working on a given film, with given persons, in a given manner, etc. will have on one’s further work possibilities; or the reverse, how career considerations impact how films get made in terms of who works on them and what resources, skills, tastes, and perspectives are brought into and realized in a production. Sometimes the interrelation of these considerations remains latent. This chapter explores how certain cultural underpinnings support these mutually intertwined considerations. URI: http://hdl.handle.net/10398/8446 Filer i denne post: 1
Mathieu_#68.pdf (141.6Kb) -
Moeran, Brian (, 2009)[Flere oplysninger][Færre oplysninger]
Resume: This paper draws on extensive fieldwork in a wide range of creative industries to argue that creativity itself is under-theorised, and should be considered as both enabled and inhibited by numerous constraints guiding the choices made by creative personnel during the course of their work. Six sets of constraints are outlined in the context of different forms of cultural production: material, temporal, spatial, social, representational and economic. It is argued that the performance of creative work is similar in part to Turner’s concept of ‘communitas’, when an aura of individual creativity is passed to other participants. This kind of liminal space is also found in creative industry ritual events, which enable participants to communicate on an equal footing, and gain knowledge and connections that they can then use at work in their normal everyday lives. These in turn may have a long-term effect on cultural production, creativity and constraints. URI: http://hdl.handle.net/10398/7951 Filer i denne post: 1
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Proceedings from NordiCHI 2008 Workshop Sunday October 19, 2008Clemmensen, Torkil (, 2008)[Flere oplysninger][Færre oplysninger]
Resume: This paper raises themes that are seen as some of the challenges facing the emerging practice and research field of Human Work Interaction Design. The paper has its offset in the discussions and writings that have been dominant within the IFIP Working Group on Human Work Interaction Design (name HWID) through the last two and half years since the commencement of this Working Group. The paper thus provides an introduction to the theory and empirical evidence that lie behind the combination of empirical work studies and interaction design. It also recommends key topics for future research in Human Work Interaction Design. URI: http://hdl.handle.net/10398/7764 Filer i denne post: 1
01-2008.pdf (3.719Mb) -
Nawaz, Ather; Plocher, Thomas; Clemmensen, Torkil; Qu, Weina; Sun, Xianghong (København, 2007)[Flere oplysninger][Færre oplysninger]
Resume: There is a difference in how Danish and Chinese people group object, method and concepts into categories. Difference in these points affect the information structure in applications, which involve menus, links and directories. This study involves groups from Chinese and Danish cultures and investigates how these two cultures group cards into different categories and how their cultural backgrounds affect the structure of their categories. Card Sort, Information Structure, Cultural Difference and Usability. URI: http://hdl.handle.net/10398/6518 Filer i denne post: 1
03_2007.pdf (333.0Kb) -
A tale of two paradigmsVorm, Werner; Li, Xin; Jakobsen, Michael; Xie, Piehong (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: Purpose - The purpose of this paper is to describe the status of culture studies within the field of international business research, and to examine how two main paradigms – essentialism and social constructivism – relate to the discourse in this field. We analyze the main points of the two paradigms, and discuss how the relationship between them has evolved. Findings - We show that essentialism and social constructivism have a paradoxical relationship. They seem to be mutually exclusive, yet each offers unique insights into the notion of culture. Both are necessary for a complete understanding of culture, yet they cannot be integrated in any normal sense. We see the relationship between the two paradigms as paradoxical: that is, we see them as ontologically complementary yet epistemologically incommensurable. Taking inspiration from Bohr’s principle of complementarity, we understand the two competing paradigms of culture studies as both necessary and yet as incompatible. Research limitations - Future research should help to improve the conceptual clarity with which the relationship between the two paradigms is portrayed here, thereby enhancing the empirical rigor of the argument we make in this paper. Practical implications – We encourage practitioners to learn how to switch, both sequentially and spatially, between the two paradigms of culture (fundamentally incommensurable though they are). This involves taking a “both/or” approach to the two paradigms. Originality/Value - We show for the first time that Bohr’s complementarity principle is illustrative and useful for understanding the paradoxical relationship between essentialism and social constructivism. Inspired by two principles enunciated by Bohr – that of complementarity and that of classical concepts – we argue that the two competing paradigms are necessary yet 3 incommensurable. We therefore suggest that culture scholars switch between the two paradigms, instead of seeing each as negating the other. URI: http://hdl.handle.net/10398/9257 Filer i denne post: 1
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The European Higher Education Area and Copenhagen Business SchoolTackney, Charles T.; Zølner, Mette (Atlante, 2017)[Flere oplysninger][Færre oplysninger]
Resume: This Symposium presents curriculum design and content issues in a Scandinavian business school at its Centenary. The aim is an exploration of an educational institution at the interface of the European Higher Education Area (EHEA) within the historical trends of the European Union. We hope this step will empirically document how the goals of the European Higher Education Area are functionally linked with the entrepreneurial sensibilities of administration, faculty, and administrative staff during the concrete operations of work. The series of presentations are framed between trans-cultural epistemological foundations in insight-based critical realism and inquiry into how the institutional entrepreneurs – the program directors – negotiate opportunities, risks, and tensions in curriculum and program implementation. Detailed case presentations take up curriculum effort to successfully engage issues of interdisciplinarity, use of text production as a tool in support of project and thesis writing, and the use of plurilingual content based teaching in a cooperative learning model for European studies. The history of one curriculum model initiated to educate better citizens, combining interdisciplinary methods with language instruction, whose features have endured and diffused throughout the business school, ends the presentation set. Symposium discussion will be designed to invite participants, from within the EU and beyond, to join in collaborative practitioner research for the EHEA future. URI: http://hdl.handle.net/10398/9547 Filer i denne post: 1
13651_AOM2017_all.pdf (291.3Kb) -
Built-in cooperation with business communityMadsen, Dorte (, 2012)[Flere oplysninger][Færre oplysninger]
Resume: The purpose of this paper is to present the design of a three year bachelor’s programme in information management. In 2006, a new educational programme in Information Management was launched at Copenhagen Business School (CBS) in Denmark: BA in Information Management (http://www.cbs.dk/im). Developing this programme was motivated by a wish to launch a programme with a specific focus on the emerging digital, global information world in which we live, and the initiation of the programme was motivated by a strong demand from the business community calling for graduates with a holistic view of information processes and practices in organisations. The paper focuses on the underlying model for curriculum design which has been developed at CBS. The model takes its starting point in the business community’s perception of the graduates’ future practice. In the bachelor’s programme in information management, the cooperation with the business community has been built into the curriculum design in the form of problem-based projects and an internship. On the basis of a survey of the business community’s perception of future practice, a qualifications profile for the programme was formulated. The importance of problem-oriented work is discussed, as well as the interplay between problem-based and discipline-based elements in the curriculum design. URI: http://hdl.handle.net/10398/8639 Filer i denne post: 1
Madsen2012_Curriculum design.pdf (270.2Kb) -
Haurum, Helle (Frederiksberg, 2017)[Flere oplysninger][Færre oplysninger]
Resume: This thesis discusses customers’ engagement behaviors (CEB) in the context of continuous service relationships (telecommunication provider and financial services’ provider). CEB manifestations are agreed in literature and in business to be a potential source of value for the firm and valuable contributions have been made, mainly focusing at antecedents for CEB, the various CEB behaviors and consequences of CEB. Extant literature adopts mainly a firm-centric perspective and tends to be conceptual. This research adopts a customer-centric perspective. The methodology is qualitative and is performed via semi-structured in-depth interviews with individuals resulting in 40 touchpoint histories about their service relationships with their telecommunication provider and financial services provider. Furthermore, are qualitative data collected at the telecommunication firm, in terms of interviews with employees and participant observations at touch-points. CEB are definitely found to be potential sources for value-creation for the firm. CEB can however at times destroy value or cause lost CEB value (when CEB initiatives by the firm are not returned). From the perspective of customers are CEB manifestations part of their everyday Life. Customers manifest CEB to obtain a certain goal, sometimes targeted the firm, and sometimes targeted a group external to the firm. Customers manifest CEB by adopting a certain interaction style to facilitate goal achievement, and the way customers manifest CEB are sometimes inconsistent and follows not necessarily pre-figured sequences. Customers’ CEB manifestations co-exist with the experiences customers have in their service relationships. CEB is sometimes manifested by customers to re-experience, reinforce or challenge what the customer is currently / has been experiencing. CEB is as well sometimes embedded in the service relationship to a degree, where customers’ experiences and CEB become deeply intertwined or even become one and same construct, and sometimes is a CEB manifestation a consequence of a certain customer experience. CEB has changed the service relationship, and some of the recognized cornerstones in what constitutes a service relationship are challenged. This thesis suggests that CEB manifestations turn the service relationship into a plethora of (service) events of sometimes conflicting valence, which might disrupt the value creation process intended by the firm. This might be the reality of ‘the new service relationship’. These obvious managerial challenges are best solved by the firm, when the firm adopts a customer-centric approach and understands which situation(s) their customers are most frequently in (revolving around the firm). The firm should investigate which touch-points are relevant contingent the customer situation and finally how the touch-points could be best possible organized to stimulate for favorable CEB. This novel managerial concept is labeled ‘customer arenas’. URI: http://hdl.handle.net/10398/9583 Filer i denne post: 1
Helle Haurum.pdf (4.098Mb) -
Grønholdt, Lars; Martensen, Anne; Jørgensen, Stig; Jensen, Peter (Frederiksberg, 2014)[Flere oplysninger][Færre oplysninger]
Resume: Purpose – The purpose of this paper is to examine how essential dimensions of customer experience management (CEM) drive business performance in Danish companies. Methodology/approach – An empirical study is conducted to investigate the relationships between seven CEM dimensions, differentiation, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies in Denmark forms the empirical basis for the study. Findings – The findings provide evidence that the seven CEM dimensions influence financial performance. The high performing companies differentiate significantly from the low performing companies with regard to how they master CEM. All seven CEM dimensions are essential in producing differentiation, market performance and financial performance. Research limitations – This study is limited to the seven identified CEM dimensions in Danish companies. Practical implications – This study has clear implications in terms of identifying and measuring the importance of essential CEM dimensions which influence business performance. The results can help companies to understand CEM and develop CEM strategies. Originality/value – The paper provides a deeper insight into CEM and how CEM works. URI: http://hdl.handle.net/10398/8986 Filer i denne post: 1
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Their Merits and Sophistication across ContextsHolm, Morten (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: The purpose of this dissertation is to expand our understanding of the applicability and performance effects of different Customer Profitability Measurement (CPM) models across contexts. Customer profitability measurement has attracted increasing interest recently – mainly in the marketing literature. The vast majority of this research has been case-based. Consequently, the evidence in this field consists of a number of case demonstrations indicating that using CPM models can be beneficial in specific industries but only very limited cross-sectional research investigating the general relationships between the CPM model use, context and firm financial performance. Researching these relationships is expected to contribute to marketing as well as management accounting literatures but also to managers working with or planning to start working with CPM models in practice for two reasons: First, marketing managers are increasingly required to be accountable for the marketing investments they expect to make. A better understanding of which CPM models that are applicable in different contexts will contribute to more efficient resource utilization in firms. Second, the management accounting literature on CPM models is very scarce despite the fact that this area is a key priority in practice. Knowledge on how CPM models are adapted to fit the environment in which the firm operates will contribute to our understanding of how CPM models should be designed but also to the general school of contingency-based management accounting research. URI: http://hdl.handle.net/10398/8437 Filer i denne post: 1
Morten_Holm.pdf (795.1Kb) -
An econometric study of an Italian bankGritti, Paola; Foss, Nicolai J. (København, 2007)[Flere oplysninger][Færre oplysninger]
Resume: We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other. URI: http://hdl.handle.net/10398/7484 Filer i denne post: 1
cbs forskningsindberetning smg 113.pdf (217.2Kb) -
Brier, Søren (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
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Morin, Annaïg (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: This paper examines how trade unions shape the volatility of wages over the business cycle. I present a dynamic stochastic model of the labor market that integrates two main features: search frictions and trade unions. Because of search frictions, each job match yields an economic surplus that is shared by the bargained wage. Therefore, I can decompose the volatility of wages into two components: the volatility of the match surplus and the volatility of the worker share of the surplus. Starting from the unions' objective function, I demonstrate that, under collective wage bargaining, the worker share is endogenous and countercyclical. Consequently, when the economy is hit by a shock, the dynamics of the worker share partially counteract the dynamics of the match surplus and this mechanism delivers endogenous wage rigidity. The model thus sheds new insights into two business cycle features: the union wage premium fluctuates countercyclically, and employment is more cyclically sensitive but less persistent when wages are collectively bargained. URI: http://hdl.handle.net/10398/9458 Filer i denne post: 1