Titler
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Built-in cooperation with business communityMadsen, Dorte (, 2012)[Flere oplysninger][Færre oplysninger]
Resume: The purpose of this paper is to present the design of a three year bachelor’s programme in information management. In 2006, a new educational programme in Information Management was launched at Copenhagen Business School (CBS) in Denmark: BA in Information Management (http://www.cbs.dk/im). Developing this programme was motivated by a wish to launch a programme with a specific focus on the emerging digital, global information world in which we live, and the initiation of the programme was motivated by a strong demand from the business community calling for graduates with a holistic view of information processes and practices in organisations. The paper focuses on the underlying model for curriculum design which has been developed at CBS. The model takes its starting point in the business community’s perception of the graduates’ future practice. In the bachelor’s programme in information management, the cooperation with the business community has been built into the curriculum design in the form of problem-based projects and an internship. On the basis of a survey of the business community’s perception of future practice, a qualifications profile for the programme was formulated. The importance of problem-oriented work is discussed, as well as the interplay between problem-based and discipline-based elements in the curriculum design. URI: http://hdl.handle.net/10398/8639 Filer i denne post: 1
Madsen2012_Curriculum design.pdf (270.2Kb) -
Grønholdt, Lars; Martensen, Anne; Jørgensen, Stig; Jensen, Peter (Frederiksberg, 2014)[Flere oplysninger][Færre oplysninger]
Resume: Purpose – The purpose of this paper is to examine how essential dimensions of customer experience management (CEM) drive business performance in Danish companies. Methodology/approach – An empirical study is conducted to investigate the relationships between seven CEM dimensions, differentiation, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies in Denmark forms the empirical basis for the study. Findings – The findings provide evidence that the seven CEM dimensions influence financial performance. The high performing companies differentiate significantly from the low performing companies with regard to how they master CEM. All seven CEM dimensions are essential in producing differentiation, market performance and financial performance. Research limitations – This study is limited to the seven identified CEM dimensions in Danish companies. Practical implications – This study has clear implications in terms of identifying and measuring the importance of essential CEM dimensions which influence business performance. The results can help companies to understand CEM and develop CEM strategies. Originality/value – The paper provides a deeper insight into CEM and how CEM works. URI: http://hdl.handle.net/10398/8986 Filer i denne post: 1
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Their Merits and Sophistication across ContextsHolm, Morten (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: The purpose of this dissertation is to expand our understanding of the applicability and performance effects of different Customer Profitability Measurement (CPM) models across contexts. Customer profitability measurement has attracted increasing interest recently – mainly in the marketing literature. The vast majority of this research has been case-based. Consequently, the evidence in this field consists of a number of case demonstrations indicating that using CPM models can be beneficial in specific industries but only very limited cross-sectional research investigating the general relationships between the CPM model use, context and firm financial performance. Researching these relationships is expected to contribute to marketing as well as management accounting literatures but also to managers working with or planning to start working with CPM models in practice for two reasons: First, marketing managers are increasingly required to be accountable for the marketing investments they expect to make. A better understanding of which CPM models that are applicable in different contexts will contribute to more efficient resource utilization in firms. Second, the management accounting literature on CPM models is very scarce despite the fact that this area is a key priority in practice. Knowledge on how CPM models are adapted to fit the environment in which the firm operates will contribute to our understanding of how CPM models should be designed but also to the general school of contingency-based management accounting research. URI: http://hdl.handle.net/10398/8437 Filer i denne post: 1
Morten_Holm.pdf (795.1Kb) -
An econometric study of an Italian bankGritti, Paola; Foss, Nicolai J. (København, 2007)[Flere oplysninger][Færre oplysninger]
Resume: We empirically address how customer satisfaction and loyalty in the banking industry may affect profitability. This helps to identify the strategy and competencies necessary to benefit from customer relationships which are important sources for improved performance in the banking. We do this by analyzing data collected on 2,105 customers of 118 branches of one of the biggest banks of an Italian banking group. We find that customer satisfaction impacts loyalty, which in turn has a direct effect on financial and non-financial customer value/total customer value/complex customer value. Moreover, loyalty is a mediator between financial and not-financial customer value and two sources of customer satisfaction, namely relationships with the front office and the branch, on the one hand, and the products offered, on the other. URI: http://hdl.handle.net/10398/7484 Filer i denne post: 1
cbs forskningsindberetning smg 113.pdf (217.2Kb) -
Brier, Søren (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
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Morin, Annaïg (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: This paper examines how trade unions shape the volatility of wages over the business cycle. I present a dynamic stochastic model of the labor market that integrates two main features: search frictions and trade unions. Because of search frictions, each job match yields an economic surplus that is shared by the bargained wage. Therefore, I can decompose the volatility of wages into two components: the volatility of the match surplus and the volatility of the worker share of the surplus. Starting from the unions' objective function, I demonstrate that, under collective wage bargaining, the worker share is endogenous and countercyclical. Consequently, when the economy is hit by a shock, the dynamics of the worker share partially counteract the dynamics of the match surplus and this mechanism delivers endogenous wage rigidity. The model thus sheds new insights into two business cycle features: the union wage premium fluctuates countercyclically, and employment is more cyclically sensitive but less persistent when wages are collectively bargained. URI: http://hdl.handle.net/10398/9458 Filer i denne post: 1
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Eamets, Raul; Humal, Katrin; Beblavý, Miroslav; Maselli, Ilaria; Bheemaiah, Kariappa; Smith, Mark; Finn, Mairead; Leschke, Janine (Brighton, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The term Flexicurity was a dominant theme at the European and national level in the first decade of this century and although its use has declined in recent years, the balance of flexibility and security for labour market participants remains a central factor in determining labour market outcomes – particularly for young people. The concept has, however, received a lot of criticism, often related to a lack of clarity in definition. On the one hand, the definitional ambiguity helps explains why the concept was picked up so easily at the policy level across a wide variety of stakeholders and contexts. But on the other hand, the ambiguity also explains how policies resulting in an overemphasis on (external) flexibility and employability, with little emphasis on job and income security, have developed. Thus the balance of flexibility and security remains a key dimension in understanding the plight of young people entering the labour market and the economic crisis has only served to further expose the uneven security afforded to different labour market groups. It is with this broader concept of “Flexicurity” – as the balance between flexibility and security on the labour market – that we approach the theme in this report. Youth tends to accumulate negative flexibility outcomes in that they have more limited contractual security, a greater risk of working on non-standard contracts and may lose their jobs more quickly than the comparable adult population. At the same time young people also have less job and income security due to their lower seniority and more limited employment histories. Furthermore in most European countries workers on non-standard contracts have more limited access to unemployment benefits than workers on standard employment contracts, which can exacerbate the position of vulnerable labour market groups often disproportionally engaged on such contracts – young people, women and people with lower education levels. The crisis further emphasised the risks of these negative outcomes. URI: http://hdl.handle.net/10398/9405 Filer i denne post: 1
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The Impact on Young People’s Insecurity and Subjective Well-beingRussell, Helen; Leschke, Janine; Smith, Mark (Brighton, 2016)[Flere oplysninger][Færre oplysninger]
Resume: This paper examines the relationship between so-called “flexicurity” systems and outcomes on insecurity and well-being for young people (15-34 years) in Europe during the great recession. A key tenet of this approach is that greater flexibility of labour supply is underpinned by a welfare system providing income support for the unemployed and active labour market policies that ease transitions back to employment. In principle increased employability reduces the costs of job movement for individuals, so that longer-term employment stability is traded for short-term job instability. However, there is a risk that young people tend to experience greater job insecurity – objectively and subjectively – without the benefit of income security or employment security. We focus on objective and subjective insecurity and well-being drawing on data from the work, family and well-being modules in rounds 2 (2004) and 5 (2010) of the European Social Survey (ESS). The study asks how flexibility, security and welfare state configurations interact to influence overall levels of objective security (for example fixed-term contracts, unemployment), subjective job and employment security (employability) among various groups of young people. Secondly, using multi-level models, we test if flexibility-security arrangements as captured by institutions such as financial supports for unemployed youth, Active Labour Market Policy (ALMP) spending, access to training and the regulation of employment moderate the effect of unemployment and insecurity on the well-being of young people. URI: http://hdl.handle.net/10398/9404 Filer i denne post: 1
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Spreckelsen, Thees; Leschke, Janine; Seeleib-Kaiser, Martin (Brighton, 2016)[Flere oplysninger][Færre oplysninger]
Resume: This papers examines the quantitative and qualitative labour market integration of recent young EU migrant citizens in Germany and the UK, separately for citizens from Central and Eastern Europe (CEE), Romania and Bulgaria, and Southern European countries. It estimates weighted-proportions from German Microcensus and UK Quarterly Labour Force survey data. The analysis is novel in: its comparative perspective; focus on youth and differentiation between specific regions-of-origin. Germany and the UK are two major destination countries of intra-EU migration. Past research mainly assessed labour market outcomes of all migrants, ignoring a potential double-labour market disadvantage of migrant youth. Routinely, EU migrants’ labour market outcomes are compared for EU-15 and CEE countries, rather than separately and against third country nationals. This paper finds two things: a high labour force participation of young EU migrants a labour market segmentation for young EU migrant citizen from CEE and Bulgaria, who experience more precarious work in both Germany and the UK. URI: http://hdl.handle.net/10398/9402 Filer i denne post: 1
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Leschke, Janine; Seeleib-Kaiser, Martin; Spreckelsen, Thees; Hyggen, Christer; Sandlie, Hans Christian (Brighton, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Recent youth migrants are at a double-disadvantage in the labour market. They face young peoples’ education to employment transition challenges as well as difficulties of foreign labour market entrants. This paper focuses on three receiving countries, Germany, Norway and the UK, and investigates the labour market integration of recent young EU citizen migrants with a specific focus on the comparison between migrants from Central and Eastern Europe and Southern Europe. We are investigating the degree of integration, the relationship with migrants’ country of origin, also given variation in application of transitional measures across receiving countries and sending country groups and the potential effect of the post-2008 economic crisis. Using national Labour Force survey data from 2004/2005-2012/2014, the paper finds a relatively high degree of integration in terms of employment for intra-EU migrants – more so in the UK and Norway than in Germany though – particularly compared to third country nationals, contrasted by integration into poor quality jobs, including atypical employment. A marked stratification by country-of-origin associations exist in terms of qualification-occupation mismatches and wages. In terms of employment quality, youth migrants from Northern and Western Europe show similar outcomes to the respective nationals and thereby fare substantially better than those from CEE (A2 and A8) and EU-South countries and in particular third country nationals. The three case studies also contain evidence that CEE intra EU migrants fare worse on many employment quality indicators than EU-South intra EU migrants. No substantial differences pre-/postcrisis seem to exist for the UK. For Germany some evidence suggests that transitional arrangements had both quantitative and qualitative impacts on labour market integration. For Norway, the findings suggest a strengthening of labour market segmentation. Finally, young EU migrant citizens have a lower probability of claiming unemployment benefits, which potentially suggest a poor secondary labour market integration and higher vulnerability to employment risks. URI: http://hdl.handle.net/10398/9400 Filer i denne post: 1
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Skjold, Else (Frederiksberg, 2014)[Flere oplysninger][Færre oplysninger]
Resume: In this PhD thesis, The Daily Selection, I will be addressing the overall question of how research on wardrobes can contribute to a more effective connection between the production and the consumption of dress objects. The thesis builds on exemplary studies of people in their wardrobes, with the aim of focusing on theoretical and methodological concerns and implications. It is structured in three parts, each of which consists -‐ independently -‐ of its own introductory framing, its own literature review, its own methods chapter, its own field work study, and its own conclusive reflections. As such, the parts, when taken as a whole, represent an evolving process through which my overall research questions are being filtered and reflected. My scholarly approach builds on the fusing of fashion and dress research and design research, in this way closing a gap between dress practice as, on the one hand, symbolic discourse and, on the other, as an embodied practice that is 'physically embedded' in the material capacities of dress objects. In Part I, I frame this view by addressing the concept of dressing as a 'bodily situated practice', as defined by Entwistle (2000), combined with a processual view on design and everyday practices, as defined by Shove et al. (2008). Based on these perspectives, I contribute with my own explanatory frameworks of 'sartorial systems' and 'sensory anchoring', on which I base the entire thesis. In order to operationalise these frameworks in my field work, I have developed a personal methodology for the wardrobe method that embraces the sensory and temporal aspects of dress practice. In Part II, I filter this through the vehicle of a collaborative project with Danish designer Mads Nørgaard, wherein I observe how dress objects from Nørgaard's collection are appropriated and used in the wardrobes of informants. In this way, I point to discrepancies between the production and the dissemination of dress objects that take place in the fashion industry, and to the ways that people use and experience these objects in their everyday lives. In Part III, I conduct a series of ‘wardrobe sessions’ with informants in collaboration with a designer, in order to explore how use practice might cast reflections back onto design processes. In my concluding chapter, I argue that my thesis contributes with a more facetted and reflected set of thinking in relation to dress practice, and that this way of thinking could potentially bring about radical changes in the way dress objects are currently produced, disseminated and sold. All together, this thesis shows that in order to establish a more tight fit between the production and consumption of dress objects, there is very good reason to look into the dress practices that are taking place in people’s wardrobes. URI: http://hdl.handle.net/10398/8992 Filer i denne post: 1
Else_Skjold.pdf (5.047Mb) -
-Strategi, struktur og teknologiledelseIversen, Mikael; Frøslev Christensen, Jens (København, 1996)[Flere oplysninger][Færre oplysninger]
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corporate strategy, economic organization and management of technologyIversen, Mikael; Frøslev Christensen, Jens (København, 1999)[Flere oplysninger][Færre oplysninger]
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a network approach to examining the professional service and project-related internationalization of Danish architectural service firmsSkaates, Maria Anne (København, 1999)[Flere oplysninger][Færre oplysninger]
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Hansen, Flemming; Nielsen, Carsten (København, 2004)[Flere oplysninger][Færre oplysninger]
Resume: The paper describes Danish 5-18 year olds children’s situation in year 2000 based on TNSGallup’s quantitative annual children- and youth index. The focus is on the following topics: Children’s economy and saving ability, children and the emerging electronic world, brand awareness, transaction knowledge and shopping, media use and, interest and activities. Keywords Children’s consumption, children’s money spending, children’s purchasing, children’s interest and activities URI: http://hdl.handle.net/10398/6655 Filer i denne post: 1
3_2004 .pdf (213.7Kb) -
a survey of the international operations of Danish companiesWendelboe Hansen, Michael (København, 1996)[Flere oplysninger][Færre oplysninger]
Resume: One of the most significant characteristics of recent years economic development is the profound growth in international production by transnational corporations (TNCs). This paper presents the results of a major survey of the involvement of Danish industry in this internationalization process. In particular, the paper focuses on Danish investments in the emerging economies of Eastern Europe and less developed countries (LDCs), an aspect of Danish foreign investment which is highly under-researched. The main findings of the paper is that around 1100 Danish companies are involved in international production, having almost 2900 subsidiaries abroad. 350 of those subsidiaries are located in the emerging economies of LDCs and Eastern Europe. The paper observes that the Danish involvement in emerging economies is significantly below that of other OECD countries, a finding which is linked to the relative dominance of small and medium sized companies in Danish industry. The paper notes that whereas the most important emerging economy destination in the seventies and eighties was Latin America and here in particular Brazil, Danish companies now prefer to invest in Asia and Eastern Europe, Poland being the by far most important emerging economy country. In general, the paper argues that small and medium sized companies play a pivotal role in the internationalization of Danish industry, less so in LDCs, more so in Eastern Europe. The survey also confirms that the Danish investment promotion agency IFU, participating in 40% of all investment projects in LDCs, plays a pivotal role in the expansion of Danish industry into LDCs. Finally, an inquiry among 167 companies with manufacturing activities in LDCs or Eastern Europe reveals that more than 50% of all investment projects in emerging economies are undertaken mainly in order to get access to the emerging economy market. Only 18% of the investment projects are motivated with the more favorable cost conditions - mainly lower salaries - offered by many emerging economies. This finding challenges the widespread belief that Danish investments in LDCs and Eastern Europe will cause a general loss of Danish jobs and productive capacity. URI: http://hdl.handle.net/10398/7022 Filer i denne post: 1
wpnr.09 1996.pdf (287.4Kb) -
Christiansen, Thomas U. (Frederiksberg, 2010)[Flere oplysninger][Færre oplysninger]
Resume: Nonsense syllable speech materials are often used when investigating speech perception in quiet and under adverse conditions. The main advantage of using nonsense syllables over words and sentences is that the acoustic as well as linguistic context is minimal. This paper describes the considerations involved in producing three anechoic recordings of 14 male and 14 female native talkers of Danish each speaking 65 nonsense syllables repeated three times with falling F0 (total of 16380 syllables). URI: http://hdl.handle.net/10398/8218 Filer i denne post: 1
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Kirkedal, Andreas Søeborg (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Stød is a prosodic feature in Danish spoken language that is able to distinguish lexemes. This distinction can also identify word class and has the potential to improve the performance of automatic speech recognisers for Danish spoken language. Stød manifestation exhibits a large amount of variability and may be perceptual in nature, because stød in some cases can be audibly perceived yet not be visible in a spectrogram. The variability is the primary reason there is currently no agreed upon acoustic or phonetic definition of stød. The working definition of stød is “. . . a kind of creaky voice” (Grønnum, 2005) and “stød is not just creak” (Hansen, 2015). In the present work, we investigate whether stød can be exploited in automatic speech recognition. To exploit stød without an acoustic or phonetic definition, we need to use a (almost) zero-knowledge datadriven approach which is based on a number of assumptions that we investigate prior to conducting ASR experimentation. We assume that stød can be detected in audio input, using acoustic features. To detect stød, we need to identify features that signal stød, which requires annotated data. To select the right features, the stød annotation must be reliable and accurate. We therefore conduct a reliability study of stød annotation with inter-annotator agreement measures, rank acoustic features for stød detection according to feature importance using a forest of randomised decision trees and experiment with stød detection as a binary and multi-class classification task. The experiments identify a set of features important or stød detection and confirms that we can detect stød in audio. Lastly, we model stød in automatic speech recognition and show that significant improvements in word error rate can be gained simply by annotating stød in the phonetic dictionary at the expense of decoding speed. Extending the acoustic feature vectors with pitch-related features and other features of voice quality also give significant performance improvement on both read-aloud speech and spontaneous speech. Decoding speed increases when we extend the acoustic feature vectors and actually improve decoding speed over the baseline where stød is not modelled. URI: http://hdl.handle.net/10398/9336 Filer i denne post: 1
Andreas_Søeborg_Kirkedal.pdf (5.921Mb) -
Jensen, Camilla (København, 2003)[Flere oplysninger][Færre oplysninger]
Resume: Purpose of the study This working paper aims to explain the main results of a survey as send out in the summer of 2003 by the Royal Danish Embassy in Warsaw (the Danish Embassy) and Copenhagen Business School (CBS) in cooperation. The Confederation of Danish Industries and the Dept. for International Economics and Management kindly allowed us to adopt and adapt their questionnaire that has been tested among Danish companies many times before (DI, 2003a). The immediate target group for our paper is the group of firms that responded to the survey. We extend our gratitude to the firms that so kindly and generously have shared with us valuable information making us capable to better understand the internationalisation of Danish companies in Eastern Europe. We hope you will find the report of interest and relevance to your company. URI: http://hdl.handle.net/10398/7098 Filer i denne post: 1
udkast2.pdf (785.5Kb) -
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