Browsing by Author "Bentzen, Eric"
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Supply Chain ManagementGammelgaard, Britta; Bentzen, Eric; Aagaard Andreassen, Mette (København, 2003)[More information][Less information]
Abstract: This report is based on the survey "Industrial Companies in Denmark – Today and Tomorrow", section IV: Supply Chain Management - Practices and Performance, question number 4.9 on performance assessment. To our knowledge, this survey is unique, as we have not been able to find results from any compatible survey. The International Manufacturing Strategy Survey (IMSS) does bring up the question of supply chain management, but unfortunately, we did not have access to the database. Data from the members of the SCOR-model, in the form of benchmarked performance data, may exist, but are nonetheless not public. The survey is a cooperative project "Benchmarking Danish Industries" with CIP/Aalborg University, the Danish Technological University, the Danish Technological Institute and Copenhagen Business School as consortia partners. The project has been funded by the Danish Agency for Trade and Industry. The present survey was developed and conducted in the period of 2001-2003. URI: http://hdl.handle.net/10398/6292 Files in this item: 1
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Bentzen, Eric (København, 2007)[More information][Less information]
Abstract: Serviceydelser er en ydelser mange virksomheder, store som små, tilbyder deres kunder. Efterspørgslen efter en serviceydelse vil opstå mere eller mindre tilfældigt i løbet af en arbejdsdag, og set fra virksomhedens side vil den kunne kategoriseres efter kundernes ankomstmønster, ventetiden i køen, serviceopgaven og endelig hvornår man forlader køen. Den simple struktur i et køsystem kan betragtes som en proces hvor kunder udefra ankommer til en ydelse de efterspørger. Hvis ydelsen er optaget, må kunden vente indtil de kan blive serviceret. I det følgende vil vi se på strukturen: Ankomstproces -> køstruktur -> serviceproces URI: http://hdl.handle.net/10398/6289 Files in this item: 1
wp2007-01.pdf (203.6Kb)
Now showing items 1-2 of 2