Browsing by Subject "Dynamic capabilities"
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A New Approach to Strategic ControlHallin, Carina Antonia; Andersen, Torben J.; Foss, Nicolai J.; Tveterås, Sigbjørn (Frederiksberg, 2012)[More information][Less information]
Abstract: Recent advances within the dynamic capabilities view emphasize the “sensing” of employees as an important part of the micro-foundations of dynamic capabilities: By putting in place organizational processes that mobilize and exploit information gathered by individual employees from their operating environment, firms can update insights about performance outcomes and improve strategic decision-making. We test empirically the extent to which firms can ascertain performance outcomes by drawing on employee knowledge. Our empirical setting is the Scandinavian hospitality sector with respondents among frontline service employees. Using a time series approach, we show that employee respondents (collectively) assess medium-term organizational performance better than management and the financial models available to them. URI: http://hdl.handle.net/10398/8506 Files in this item: 1
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The Sensing of Frontline Employees Against Executive ExpectationsHallin, Carina Antonia; Andersen, Torben J.; Tveterås, Sigbjørn (Frederiksberg, 2012)[More information][Less information]
Abstract: The literature suggests that important strategic initiatives can derive from employees within the organization as they respond to needs and opportunities observed in daily operations. This seems to indicate that employees have a good sense of the firm’s operational capabilities observed through direct interactions with colleagues, customers and partners. Executives make their own judgments about the corporate capabilities from discussions with various managers, other executives and industry specialists. But, the information gathered by executives may be qualitatively different from the conditions sensed by the employees. So, we arranged a contest between operational capabilities assessed by employees and executives and the relationship to subsequent firm performance. Based on more than 400 individual data points collected from two medium-sized organizations over a period of eighteen months, advanced distributed lag time-series analyses show that the sensing of front-line employees (surprisingly) is a better medium-term predictor of organizational performance than executive judgments. These results have implications for the way organizations set up their management information and communication structure. URI: http://hdl.handle.net/10398/8471 Files in this item: 1
Now showing items 1-2 of 2