Browsing Departments by Author "Clemmensen, Torkil"
Now showing items 1-20 of 20
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Clemmensen, Torkil (, 2009)[More information][Less information]
Abstract: The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods. URI: http://hdl.handle.net/10398/7950 Files in this item: 1
WP_2009_004.pdf (230.9Kb) -
Clemmensen, Torkil; Vendelø, Morten (København, 2004)[More information][Less information]
Abstract: Abstract: In this paper we present a cost effective and simple procedure for evaluating company web sites. Our assumption is that such sites are places for companies’ self-presentation and that customers are readers of these texts. Web site texts with narrative qualities, e.g. scenes, actors, acts, initiate the customers’ imagination and narrative mind and hence their decision making. These ideas are investigated in a qualitative study of two companies’ self-presentation as future work places for students. The results demonstrate that the students choose the company that has a web site with rich narrative qualities above the company that has a web site with good graphical appearance, but poor narrative qualities. In conclusion, we suggest that user centred evaluation of commercial web sites by using the suggested method can pay attention to deep, narrative structures in both the company’s self-presentation and the customers’ reading of the web site texts. Keywords: Competitive advantage, decision-making, dramas, imagination, narratives, storytelling, web-design. URI: http://hdl.handle.net/10398/6442 Files in this item: 1
08-2004.pdf (679.8Kb) -
The relationship between evaluator and test userClemmensen, Torkil; Goyal, Shivam (København, 2005)[More information][Less information]
Abstract: In this paper, we present the results of a pilot study in Denmark of cross cultural effects on Think Aloud usability testing. We provide an overview of previous research on cross cultural usability evaluation with a special focus on the relationship between the evaluator and the test user. This relation was studied in an experiment with usability testing of a localized clipart application in which eight participants from Denmark and India formed pairs of evaluator-test user. The test users were asked to think aloud and the evaluators’ role were to facilitate the test users thinking aloud and hereby identify usability problems with the clipart application. Data on the evaluators’ and test users’ behaviour were recorded and analyzed by coding and summarizing statistics on these behavioural events. The results show that Think Aloud Usability Test of a localized application is most effectively performed, in terms of number of think aloud events and number of usability problems found, when both the evaluators and the test users are local. These results are however limited to the Danish context and need to be investigated in other cultural settings. URI: http://hdl.handle.net/10398/6474 Files in this item: 1
06_2005.pdf (473.4Kb) -
Proceedings from NordiCHI 2008 Workshop Sunday October 19, 2008Clemmensen, Torkil (, 2008)[More information][Less information]
Abstract: This paper raises themes that are seen as some of the challenges facing the emerging practice and research field of Human Work Interaction Design. The paper has its offset in the discussions and writings that have been dominant within the IFIP Working Group on Human Work Interaction Design (name HWID) through the last two and half years since the commencement of this Working Group. The paper thus provides an introduction to the theory and empirical evidence that lie behind the combination of empirical work studies and interaction design. It also recommends key topics for future research in Human Work Interaction Design. URI: http://hdl.handle.net/10398/7764 Files in this item: 1
01-2008.pdf (3.719Mb) -
Nawaz, Ather; Plocher, Thomas; Clemmensen, Torkil; Qu, Weina; Sun, Xianghong (København, 2007)[More information][Less information]
Abstract: There is a difference in how Danish and Chinese people group object, method and concepts into categories. Difference in these points affect the information structure in applications, which involve menus, links and directories. This study involves groups from Chinese and Danish cultures and investigates how these two cultures group cards into different categories and how their cultural backgrounds affect the structure of their categories. Card Sort, Information Structure, Cultural Difference and Usability. URI: http://hdl.handle.net/10398/6518 Files in this item: 1
03_2007.pdf (333.0Kb) -
Ulslev Pedersen, Rasmus; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: In this paper we present a case study of early prototyping work performed within a Danish advanced technology project. We specifically investigate the problems and issues related to throw-away prototypes in sensor-intensive systems. An important criterion is to record and perhaps later reproduce the identified contributions of the throw-away prototypes, and to this end we use the educational version of Lego Mindstorms NXT. To achieve methodological rigor we have used the Design Science Framework by Hevner et. al. It allows us to focus on the prototyping effort (called the design cycle) without letting go of either the relevance or rigor related to the project. We relate the case study to a Human Work Interaction Design (HWID) framework for the use of interactive, sensor-intensive prototypes to develop interactive greenhouse climate management systems. By applying guidelines suggested in design science to the case studied, we identify a number of interactive prototypes that successively address core issues in this particular setting. Finally, the problems and issues pertaining to this setting is presented and identified. The main contribution of this paper is that it, by pointing out problems and issues related throw-away prototyping with sensor-intensive systems, extends the design cycle of the original design science framework. This is determined to be a necessary step in order to address the inherent multi-disciplinarily of sensor-intensive HWID systems. URI: http://hdl.handle.net/10398/8601 Files in this item: 1
Ulslev_Clemmensen.pdf (581.3Kb) -
et design perspektiv på repræsentationer af mennesket i Informationsteknologiens metoder og teknikkerNielsen, Janni; Ørngreen, Rikke; Levinsen, Karin; Yssing, Carsten; Clemmensen, Torkil; Nielsen, Lene (København, 2004)[More information][Less information]
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Designing for the "cultural other"Nielsen, Janni; Yssing, Carsten; Levinsen, Karin; Clemmensen, Torkil; Ørngreen, Rikke; Nielsen, Lene (København, 2006)[More information][Less information]
Abstract: Differences in cultural contexts constitute differences in cognition, and research has shown that different cultures may use different cognitive tools for perception and reasoning. The cultural embeddings are significant in relation to HCI, because the cultural context is also embedded in the techniques and the tools that we apply. We lack a framework for discussing what and who we are, when we talk about a person as the user of an ICT system that has to be designed, developed and implemented. As a framework, we suggest a theory of complementary positions that insists on solid accounts from all observer posi-tions in relation to perspective, standpoint and focus. We need to develop com-plementary theories that embed complexity, and we need to reflect critically upon forty years of dominance by rationalistic, empirical understandings of the user as illustrated in the literature and practice within the HCI paradigm in system development. URI: http://hdl.handle.net/10398/6454 Files in this item: 1
03_2006.pdf (226.9Kb) -
en undersøgelse af Sigchi.dk fællesskabets videnClemmensen, Torkil; Leisner, Pelle (København, 2002)[More information][Less information]
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Interactive climate control in greenhouses in DenmarkClemmensen, Torkil (Lisbon, 2011)[More information][Less information]
Abstract: This paper argues that we should focus on creating examples of indigenous HCI. This should be done by becoming more sensitive to regional and national differences in how work styles and interaction design across time and use merge, adapt, localize and reduce the ambiguity of the technology. A case of climate control is reported. The method is interpretive phenomenological analysis that focuses on idiosyncrasies. The climate control experience of a Danish expert is compared with the experiences of a similar Israeli expert. The conclusion says that many similarities exist, but also meaningful differences that should be the basis for Indigenous HCI design. URI: http://hdl.handle.net/10398/8533 Files in this item: 1
Clemmensen_2011_2.pdf (325.4Kb) -
Clemmensen, Torkil (, 2009)[More information][Less information]
Abstract: Interaction design and usability have become important contributors to economic and cultural development in emergent economies in today’s global distribution of the use and production of IT, but research and practice that incorporate cultural and non-western perspectives on software and interactive products are still in their infancy. This chapter presents theory of cultural cognitive styles and standard usability, and a framework for thinking about the maturity of cultural usability. The framework has five levels. Level I concerns the localization of the user interface, level II focuses on the localization of the usability evaluation methods, level III emerges with new user groups, level IV concerns historical changes in the concept of usability itself, and level V deals with managing a complexity of user groups. The chapter uses recent empirical results from studies of culture and usability to illustrate the need for the framework for thinking about the maturity of cultural usability. URI: http://hdl.handle.net/10398/7949 Files in this item: 1
WP_2009_002.pdf (1.486Mb) -
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Abstract: This paper argues that the conceptualization of the human, the computer and the domain of use in competing lines of UX research have problematic similarities and superficial differences. The paper qualitatively analyses concepts and models in five research papers that together represent two influential lines of UX research: aesthetics and temporal UX, and two use situations: using a website and starting to use a smartphone. The results suggest that the two lines of UX research share a focus on users’ evaluative judgments of technology, both focuses on product qualities rather than activity domains, give little details about users, and treat human-computer interaction as perception. The conclusion gives similarities and differences between the approaches to UX. The implications for theory building are indicated. URI: http://hdl.handle.net/10398/8705 Files in this item: 1
Torkil_Clemmensen.pdf (92.43Kb) -
NordiCHI Workshop on Crisis management training: design and use of online worlds, Reykjavik, Iceland, 16 October 2010Clemmensen, Torkil; Ulslev Pedersen, Rasmus (Frederiksberg, 2010)[More information][Less information]
Abstract: Internet- and sensor based ICT systems for climate management in greenhouses presents challenges for the understanding of how technology mediates the interaction between humans and specific work contexts, which is the topic of the field of Human Work Interaction Design (HWID). In this paper, we will analyze and discuss how to combine empirical work analysis with interaction design techniques, with a focus on sensor-based prototypes. The proposed method is action research that will use a combination of theory from usability, work analysis, and prototyping techniques. We wish to investigate possibilities for designing, using and evaluating interactive sensor based prototypes for designing systems, learning key skills, and enhancing current training methods, all of this in a work context. URI: http://hdl.handle.net/10398/8232 Files in this item: 1
Clemmensen__Pedersen_2010.pdf (130.2Kb) -
Clemmensen, Torkil (København, 2008)[More information][Less information]
Abstract: This is a collection of talks on usability and culture with prominent researchers and practitioners on the Indian interaction design and usability scene: Apala Chavan, Anirudha Joshi, Dinesh Katre, Devashish Pandya, Sammeer Chabukswar, and Pradeep Yammiyavar. I did these talks because for several years I have been the coordinator of a cross cultural research project in India, China and Denmark that aims at investigating the impact of culture on the results of established methods of usability testing. During these years I gradually have come to realize the need for letting the prominent researchers and practitioners in the Indian software industry and university world speak about the big questions in the field. Without this grand context, it is in fact impossible to understand what research experiments will tell us about interaction design and usability in India and abroad. Therefore I first give an introduction to cultural usability and then present the six talks. URI: http://hdl.handle.net/10398/6445 Files in this item: 1
02-2008.pdf (597.9Kb) -
Clemmensen, Torkil; Roese, Kerstin (, 2009)[More information][Less information]
Abstract: In this paper, we analyze the concept of human-computer interaction in cultural and national contexts. Building and extending upon the framework for understanding research in usability and culture by Honold [3], we give an overview of publications in culture and HCI between 1998 and 2008, with a narrow focus on high-level journal publications only. The purpose is to review current practice in how cultural HCI issues are studied, and to analyse problems with the measures and interpretation of this studies. We find that Hofstede’s cultural dimensions has been the dominating model of culture, participants have been picked because they could speak English, and most studies have been large scale quantitative studies. In order to balance this situation, we recommend that more researchers and practitioners do qualitative, empirical work studies. URI: http://hdl.handle.net/10398/7948 Files in this item: 1
WP_2009_003.pdf (415.2Kb) -
Clemmensen, Torkil; Nielsen, Lene (København, 2005)[More information][Less information]
Abstract: Copenhagen Business School is happy to host the 5th Danish Human Computer Interaction Research Symposium. The aim of the symposium is to stimulate interaction between researchers from academia and industry through oral presentations and a keynote presentation. We received 17 paper contributions for the symposium, of which 14 were presented orally in four panel sessions. Previously the symposium has been held at University of Aarhus 2001, University of Copenhagen 2002, Roskilde University Center 2003, Aalborg University 2004. Torkil Clemmensen & Lene Nielsen Copenhagen, November 2005 CONTENT INTRODUCTION DHRS 2005 – CONFERENCE PROGRAM ABOUT THE KEYNOTE SPEAKER EMOTION AS A CONSTRUCT IN HCI Pradeep Yammiyavar DESIGNING GAMES – BALANCING FUN AND SERIOUSNESS Anne Marie Kanstrup & Ellen Christiansen TRAPS & TRIGGERS -DESIGN FOR DISCUSSION Rune Nielsen EARLY EXPERIENCES FROM AN INSPIRATION CARD WORKSHOP Kim Halskov Madsen & Peter Dalsgård FASTTRACK SCROLLING: A FASTER AND MORE SATISFYING SCROLLING INTERFACE FOR WEB BROWSERS Søren Jakobsen USING PERSONAS TO GUIDE ITERATIVE DEVELOPMENT Anders Toxboe "THEN THE PICTURE COMES IN YOUR MIND OF WHAT YOU HAVE SEEN ON TV" – A STUDY OF PERSONAS DESCRIPTIONS AND USE Lene Nielsen DEALING WITH REALITY - IN THEORY Gitte Skou Petersen A NEW IFIP WORKING GROUP – HUMAN WORK INTERACTION DESIGN Rikke Ørngreen, Torkil Clemmensen & Annelise Mark-Pejtersen CLASSIFICATION OF DESCRIPTIONS USED IN SOFTWARE AND INTERACTION DESIGN Georg Strøm OBSTACLES TO DESIGN IN VOLUNTEER BASED ORGANISATIONS Olav W. Bertelsen & Pär-Ola Zander PROCESS MANAGEMENT TOOLS IN HIGHER EDUCATION E-LEARNING – A NEW RESEARCH AREA Karin Tweddell Levinsen FROM HANDICRAFT SCHOOL TO DESIGN UNIVERSITY Eva Brandt THE USE PROJECT: BRIDGING THE GAP BETWEEN USABILITY EVALUATION AND SOFTWARE DEVELOPMENT Als, B., Frøkjær, E., Hornbæk, K. , Høegh, R., Jensen, J., Nørgaard, M., Skov, M., Stage, J. & Uldall-Espersen, T. BRIDGING BETWEEN IT AND THE ILLITERATE WORLD - RETHINKING HCI Janni Nielsen URI: http://hdl.handle.net/10398/6509 Files in this item: 1
12_2005.pdf (1.168Mb) -
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Abstract: In this chapter, I will review current approaches to online sociability and present and exemplify a psychological theory, the Social Reality theory, of online sociability. By analyzing sociability in a virtual world based university course, I will present and analyze examples on how to understand the students’ design of the conditions for sociability as communication about cultural symbols, such as avatars and virtual landscapes, and the social reality of perceived groups of people. The analysis results will be used to illustrate different kinds of online sociability: superficial, convivial, and negative sociability. The chapter suggests solutions and recommendations to designers and researchers with a focus on online communities and networked communication. URI: http://hdl.handle.net/10398/6440 Files in this item: 1
07_2006.pdf (1.839Mb) -
Proccedings of the 3rd ACM International Conference on Intercultural Collaboration (ICIS), 19-20 August 2010, Copenhagen, DenmarkClemmensen, Torkil (Frederiksberg, 2010)[More information][Less information]
Abstract: This paper draws from Frederic Bartlett's notion that aspects of culture may influence the development of science and technology. Combining additional works from Bloor and research from cultural psychology, we discuss several case (historical and contemporary) studies that illustrate how culture and human-computer interaction are interrelated. These results illustrate how usability problems are tied with global cultures. URI: http://hdl.handle.net/10398/8234 Files in this item: 1
p219.pdf (411.6Kb) -
Clemmensen, Torkil; Barlow, Stephanie (Frederiksberg, 2012)[More information][Less information]
Abstract: This paper presents findings from interpretative phenomenological interviews about the UX of interactive climate management with six growers and crop consultants. A model of UX of interactive climate management is presented. The findings are reported in a UX target table, which can be the basis for future research on UX at work in this domain. URI: http://hdl.handle.net/10398/8707 Files in this item: 1
Torkil_Clemmensen_3.pdf (329.9Kb) -
Liu, Zhengjie; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: User experience measurement is important for HCI research and for the in-dustry that produce interactive services and products. We want to develop a context-aware user experience measurement. In this paper, we propose a user experience measurement scale, and discuss how to validate the scale in different contexts, implement the scale in context aware prototypes, and evaluate the prototypes in real-life user contexts. The main contribution of this paper is to combine existing concepts of user experience and context-aware computing in one context aware user experi-ence measure. We are not going to develop new definitions of neither UX nor context-awareness, but simply combine the two. The background for our paper is the importance of enabling organizations to provide high quality interactive experiences to customers and citizens; to empower citizens in our emerging digital societies to assess and be critical towards interactive solutions presented to them; and to support HCI re-searchers and others with reliable and valid instruments to score, compare, and analyse user experience. We focus on measurement of UX in the shopping context(s). URI: http://hdl.handle.net/10398/8706 Files in this item: 1
Torkil_Clemmensen_2.pdf (314.9Kb)
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