Browsing Departments by Author "Viborg Andersen, Kim"
Now showing items 1-11 of 11
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the efficacy of institutional discourseZinner Henriksen, Helle; Viborg Andersen, Kim (København, 2003)[More information][Less information]
Abstract: During the mid to late 1990s, shaping diffusion of B2B e-commerce was a key priority for governments and business associations. Viewing e-commerce as the key to continuous economic growth and a vehicle for transformation to the digital economy, national action plans were formulated to accelerate the standard development and adoption of e-commerce. This chapter argues that the Danish EDI Action Plan from 1996 cemented structural problems for the ongoing adoption and diffusion of newer B2B technologies due to a discrepancy between goals and actions, imbalanced partner allocation in standard development and an overwhelming focus on the public sector despite ambitions to fuel the overall business adoption of B2B e-commerce. URI: http://hdl.handle.net/10398/6475 Files in this item: 1
utility_ inf working paper.pdf (381.9Kb) -
Viborg Andersen, Kim (København, 2004)[More information][Less information]
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The Case of DenmarkBjørn-Andersen, Niels; Viborg Andersen, Kim (København, 2003)[More information][Less information]
Abstract: The Danish companies are ahead of the US in B2C e-commerce. With the exception of Germany, Denmark is leading the group of 10 countries included in the survey data forming the basis for this report. The average global sample and countries as Germany is performing substantial better than Denmark on B2B on-line sales. Danish companies have high level of investments in IT, have the lowest barriers for ecommerce and the highest levels of e-commerce drivers. On most indicators for readiness e-commerce such as companies use of e-mail, intranet, EDI, extranet, and provision of mobile services... URI: http://hdl.handle.net/10398/6484 Files in this item: 1
gec_paper_iii_dk_august_2003.pd.pdf (329.4Kb) -
Zinner Henriksen, Helle; Viborg Andersen, Kim; Juul, Niels Christian (København, 2005)[More information][Less information]
Abstract: Sammenfatning af undersøgelsen En netop gennemført spørgeskemaundersøgelse afdækker et betydeligt skift i kommunernes anvendelse af Internettet til indkøb i 2004 i forhold til to og fem år tidligere, hvor tilsvarende undersøgelser blev gennemført. Hvor det i 2002 var de mindre kommuner der var bedre til at søge information om vareindkøb på nettet, er dette billede dramatisk ændret i 2004. De mellemstore kommuner og store kommuner har distanceret de mindre kommuner. Det er overvejende de store kommuner der anvender e-indkøb og udnytter en stor del af de muligheder e-indkøb giver. De danske kommuner har i betydeligt omfang taget Internettet til sig på indkøbsområdet. Fra for fem år siden at være stort set uberørt af Internettet, er det i dag mindre end 2 procent der ikke køber ind via Internettet dagligt, ugentligt eller månedligt. De danske kommuner klarer sig ikke bare godt vurderet ud fra tidligere års præstationer, men også sammenlignet med norske kommuner som har indgået i undersøgelsen. De norske kommuner der medvirkede i undersøgelsen, er således på samme niveau, som de danske var for godt to år siden. Undersøgelsen viser, at den væsentligste drivkraft for implementering er forbedring af arbejdsrutiner, mens økonomiske besparelser kommer længere nede af listen. Trods den positive vurdering af mulighederne for bedre arbejdsrutiner og økonomiske besparelser, er kun 3% af kommunernes leverandører e-indkøbs leverandører, mindre end 1% af kommunernes indkøbsbudget anvendes online og blot 3% af kommunernes fakturaer modtages som e-fakturaer. URI: http://hdl.handle.net/10398/6444 Files in this item: 1
03_2005.pdf (321.0Kb) -
EDI applications in DenmarkViborg Andersen, Kim; Juul, Niels Christian; Bjørn-Andersen, Niels; Bunker, Deborah (København, 2000)[More information][Less information]
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Viborg Andersen, Kim; Juul, Niels Chr.; Korzen-Bohr, Sara; Pedersen, Jimmy Kevin (København, 2003)[More information][Less information]
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growth and impacts in DenmarkViborg Andersen, Kim; Bjørn-Andersen, Niels (København, 2002)[More information][Less information]
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Viborg Andersen, Kim; Zinner Henriksen, Helle (København, 2006)[More information][Less information]
Abstract: Bhutan is in economic terms highly dependent of tourism. E-tourism is in this report assessed as a mean to maintain the current positive development in tourism and as a driver for extending tourism to new markets. Effective use of information, communication, distribution and transactions through the new media, such as the Internet, can lead to an increased level of economic activity in the tourism sector in Bhutan. Also, the indirect economic impacts on transportation, accommodation and the retail/ handicraft industry can be substantial. The macro-economic impacts of e-tourism in terms GDP growth, improvement of the foreign exchange balance, and increased employment are in this report described in three scenarios based on a forecasted annual increase in tourism by 15%. In the event driven scenario where the Bhutanese tourism industry manages to increase the number of bed nights per tourist and their consumption by 15% and to increase the number of international arrivals by 5%, there is a short term increase in the GDP output from the tourism sector and the dependent sectors by 22.4%, an improvement of the foreign exchange balance by 1.2 million USD, and an increase in the employment in the tourism sector and the dependent sectors by 5.1%. In the transition driven scenario the Bhutanese tourism sector manages to use the internet and other technologies to increase the number of international arrivals by 15% but the number of bed nights increases by only 5% and the consumption by 5%. In this scenario, the GDP output increases by 8.7% and employment by only 2.3%, whereas the foreign exchange balance increases by 623,000 USD. In the tourism consumption spending driven scenario, there is an increase in the number of international arrivals and bed nights by 5% only, but the consumption by tourists increases by 15%. Thus, the GDP contribution from the tourism sector and the dependent sectors increases by 15.5% and employment by 6.7%, whereas the foreign exchange balance increases by 873,000 USD. There are several challenges to be met in order for the full scale benefits of e-tourism to materialize. Effective online visa procedures and marketing training of tour operators are being implemented as part of the E-Bhutis project. Economic incentives for the tour operators and the scale of economics benefits are less visible in the current business structure. The relative limited international orientation of the tour market and the lack of international players at the Bhutan market are other inhibiting factors for e-tourism to materialize in the Bhutanese economy. This report also highlights several facilitating factors for e-tourism to flourish: the commitment by the Association of Bhutanese Tour Operators (ABTO) and the willingness of the various institutional players to facilitate a smoother visa application process. URI: http://hdl.handle.net/10398/6439 Files in this item: 1
wp2006-009.pdf (438.6Kb) -
Bjørn-Andersen, Niels; Viborg Andersen, Kim; Holm Larsen, Michael; Schou, Peter (København, 2004)[More information][Less information]
Abstract: Danish banks have traditionally been in the absolute forefront globally as regards the automation and introduction of IT since the mid 60’ies. But when the e-commerce opportunities emerged in the late 90’ies, the majority of the Danish banks resisted the development. They saw no reason to be the prime movers in cannibalising their own key competitive advantage, the 2.500+ retail-outlets (branches) placed on all the best locations on corners of the shopping streets1. However, once pure Internet banks were introduced in 1998 - 2000, all major banks (and the computing centres servicing the smaller banks) launched massive initiatives to bring the brick-and-mortar banks back into the driver seat using Internet banking. At the end of 2003 more than 30% of all Danish bank customers are using Internet. This development in the banking industry is illustrated using two cases. The first is one of the most ambitious attempts at creating a Nordic based large international financial service company, capable of spearheading the transition to the digital economy - the case of Nordea. This bank is in the midst of various transformation processes across the organisation due to several years of multiple cross boarder mergers and acquisitions, new composition of the group executive management, increasing thrives towards automation of business processes to reduce costs, and different innovations involving a change of the roles of value network partners. The other case is Lån & Spar Bank, which is one of the smaller Danish banks, who have its basic IT services done at a joint computing centre owned with many other smaller banks, but have its own IT development for strategic purposed done in-house in close collaboration with the business units. This bank has been in the forefornt in adopting new IT-solutions. This report consists of an analysis of the background for the development of the Danish banking sectors, the key processes in the Danish banking industry, the environmental and policy actors influencing the development, the e-commerce readiness in the Danish banking sector, the diffusion of e-commerce, and finally the impact on efficiency, industry structure and competition. The main results are that there are more Danish financial institutions having Internet technologies and Internet applications than in the other nine countries in the GEC survey. Furthermore, we suspect that they have had it for a longer period on average than found elsewhere in the sample. However, when we compare the figures in the GEC-survey on the ‘ Use of Internet for the different business processes’, and ‘On-line support’, the number of Danish financial institutions having Internet applications is not higher than in the other countries. URI: http://hdl.handle.net/10398/6483 Files in this item: 1
04-2004.pdf (824.9Kb) -
Sammenfatning og perspektiverViborg Andersen, Kim (København, 2006)[More information][Less information]
Abstract: Brugerne af de danske uddannelsesinstitutionernes hjemmesider er slet ikke tilfredse. Bedst på Nettet har gennem de sidste fem år placeret institutionernes hjemmesider nederst, når det kom til både brugervenlighed og kvaliteten af betjeningen. Alligevel viser en helt ny undersøgelse fra CBS, at lederne af de selv samme institutioner endog er meget optimistiske og tilfredse, når de skal evaluere medarbejdernes it-kompetencer og anvendelsen af dem. "Det er et meget tankevækkende paradoks, som undersøgelsen viser, når vi sammenligner den med brugernes hårde dom de sidste 5 år. Noget kunne tyde på, at der er store udfordringer for lederne med at koble brugernes oplevelse af hjemmesiderne og de kompetencer som medarbejderne har sammen. Det entydigt positive billede af it-kompetencerne som vores undersøgelse afdækker kan tolkes positivt; at der er håb forude, men også negativt; at der mangler informationskanaler til lederne, der hjælpe dem med at vurdere, hvordan det står til med medarbejdernes reele it-kompetencer," fastslår professor Kim Viborg Andersen, der er ophavsmand til undersøgelsen. Der har medvirket over 700 ledere fra folkeskolerne, erhvervsskolerne og de videregående uddannelsesinstitutioner i undersøgelsen. URI: http://hdl.handle.net/10398/6472 Files in this item: 1
02_2006.pdf (222.3Kb) -
Viborg Andersen, Kim (København, 2006)[More information][Less information]
Abstract: Mere end to tredjedele af statslige styrelser, råd og nævn kommer ikke slutbrugeren i møde på nettet. Med sneglefart og en tilsyneladende modvillighed mod at tage fuldblods digitale løsninger i anvendelse, synes styrelserne, råd og nævn at være opsat på at gøre ydelserne så løntunge som overhovedet muligt. Denne kontroversielle karakteristik kan være forklaringen på de resultater som en undersøgelse fra Handelshøjskolen i København afdækker for digitaliseringen af brugernes adgang til mere end 100 statslige styrelser, råd og nævn. Resultaterne fra undersøgelsen sår alvorlig mistillid til hastigheden og evnen til at udarbejde og gennemføre digital sagsbehandling og digitale løsninger med slutbrugeren i centrum. De eksisterende selvbetjeningsløsninger skriger til himlen om forbedring og nytteværdi for slutbrugerne. En endeløs række pdf-filer, excel-filer, informationer om telefontider og fysiske åbningstider er fortsat det dominerende billede af styrelsernes formåen på nettet. Det markante fravær af fokusering på slutbrugeren gør, at al tanke om at bruge de digitale medier til at løse arbejdskraftproblemet i den offentlige sektor synes at være så langt ude i tidshorisonten, at det nærmer sig fata morgana forestillinger. I stedet er hjemmesiderne for styrelserne, råd og nævn skabt om de marginale, og set fra et slutbrugerperspektiv, betydningsløse løsninger. Hjemmesiderne er halvhjertede løsninger og uden reelle forsøg på at skære den offentlige sektors administrationsforbrug ind til benet. URI: http://hdl.handle.net/10398/6507 Files in this item: 1
wp-2006-10.pdf (194.2Kb)
Now showing items 1-11 of 11