Browsing Department of Informatics (INF) by Title
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A global perspective on ICT and illiteracyNielsen, Janni (København, 2005)[More information][Less information]
Abstract: The process of globalization is opening new windows for Danish initiatives. The requirement for innovation and development of new areas as a consequence of the globalization will lead to radical changes and the IT businesses need to take active part in the development. But in order to understand and explain the globalization process we also have to understand the limitations. One such limitation is found in the global digitalization of information- and communication processes. This global development requires, from the world citizens, literacy in use of computers. The majority of the world populations are illiterates, they are not only technical illiterates but also illiterates in the traditional sense: they cannot read and write, however, the global ICT development largely disregards the problem with illiteracy and cultural differences. It seems that a future area of growth for the Danish IT business with their specific competencies may be to strengthen the user oriented and interdisciplinary approaches to design and development of ICT applications - targeted to specific cultural groups and the illiterates - in developing countries and also to large groups of immigrants in the developed world. India is an example of the global structural changes. India has developed an impressive ICT industry and has a very high level of expertise in software engineering. India’s government has a vision for e-democracy and have implemented e-government systems, which also address the rural populations. But the Indian population is very large and the potential users are highly diverse groups of which many are illiterate. Denmark has an IT industry that supplements India’s, e.g. a strong expertise in e-government, and ICT for the agriculture. Denmark has a long tradition for cooperation between IT developers, researchers and users and is strong in interdisciplinary approaches to development and design of ICT applications. Denmark also has a tradition for a human centred design, and usability is seen as a competitive factor. In India usability is on the agenda in only few IT companies, and it is also new to the academic world (Pradeep Y. 2004). Copenhagen Business School, department of Informatics has for the last 18 months been involved in the establishment of a Euro-India Centre. The departments research group on human-computer interaction(HCI) has prioritized HCI work in the Asian world for the last 4 years (Clemmensen 2004, Nielsen Janni 2004, Nielsen, Clemmensen and Yssing 2002, Levinsen, K. 2002, Nielsen, Lene and Gregers Koch 2003). The wish for a collaborative network has come about as a result of meetings and discussions between researchers from especially India and Denmark and also from Great Britain and Sweden. The first Indian conference on HCI in December 2004 and the initiative from CBS, department of Informatics in May 2005 where an Indian – European workshop was held, created the basis for this network application. URI: http://hdl.handle.net/10398/6464 Files in this item: 1
11_2005.pdf (358.2Kb) -
et design perspektiv på repræsentationer af mennesket i Informationsteknologiens metoder og teknikkerNielsen, Janni; Ørngreen, Rikke; Levinsen, Karin; Yssing, Carsten; Clemmensen, Torkil; Nielsen, Lene (København, 2004)[More information][Less information]
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The Case of DenmarkBjørn-Andersen, Niels; Viborg Andersen, Kim (København, 2003)[More information][Less information]
Abstract: The Danish companies are ahead of the US in B2C e-commerce. With the exception of Germany, Denmark is leading the group of 10 countries included in the survey data forming the basis for this report. The average global sample and countries as Germany is performing substantial better than Denmark on B2B on-line sales. Danish companies have high level of investments in IT, have the lowest barriers for ecommerce and the highest levels of e-commerce drivers. On most indicators for readiness e-commerce such as companies use of e-mail, intranet, EDI, extranet, and provision of mobile services... URI: http://hdl.handle.net/10398/6484 Files in this item: 1
gec_paper_iii_dk_august_2003.pd.pdf (329.4Kb) -
Røhme, Thomas (København, 2003)[More information][Less information]
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Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Nielsen, Janni; Yssing, Carsten (København, 2004)[More information][Less information]
Abstract: Thinking Aloud Thinking Aloud is the most commonly used technique used to test users´ interaction with computers. The assumption is that Think Aloud gives access to what goes on in the users´ minds. However, interfaces are multi modal and play heavily on user´s visual perception. Reflecting upon Think Aloud (TA), we ask the question: what happens when users are required to verbalise their visual perceptions and interactions? We argue that TA may have a disruptive effect, suggesting that other techniques be considered. With a theoretical distinction between focal and subsidiary awareness and a focus on the sense making process, we develop a frame for test of user´s visual interaction which rely on the coordination between hand/mouse and eye/cursor. Author Keywords: Think Aloud, visual perception, interaction, test URI: http://hdl.handle.net/10398/6485 Files in this item: 1
20-2004.pdf (323.0Kb) -
the case of decision support in health care administrationKühn Pedersen, Mogens; Holm Larsen, Michael (København, 2000)[More information][Less information]
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a case-based comparison of commercial wholesaling and retailing softwareLoebbecke, Claudia; Juul, Niels Christian (København, 1999)[More information][Less information]
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Open Standards and Their Early AdoptionKühn Pedersen, Mogens; Fomin, Vladislav V. (København, 2006)[More information][Less information]
Abstract: Standards have proven themselves indispensable to the industrial revolution. How are standards developed today? What does the economics of standards tell about the impact of standards upon economic growth and productivity? Do standards influence industry innovation? How are the standardization processes in the field of ICT taking place? How and why do open standards differ from other types of standards? How may open standards influence ICT government policy and the reverse: How will government need to take action in the face of the international trend toward open standards in ICT? URI: http://hdl.handle.net/10398/6498 Files in this item: 1
no_01-2006.pdf (340.7Kb) -
Politikernes og forvaltningens medkonstruktion og konsekvenserne herafSecher, Christine (Frederiksberg, 2010)[More information][Less information]
Abstract: This thesis is about how different e-participation user groups co-construct technology through the use in practice. It is studied how technology is used on a municipality level for citizen-communication and -participation with an online debate forum as a case in point. Users of online debates are citizens, politicians and the administration. In this thesis, I have chosen to focus on how politicians and the administration use online debates. I show how politicians and the administration participate in very distinct ways on the debate forum and thereby create specific forms of citizen communication and participation. Everybody can participate in the online debate as long as they give up their name and email. Periodically, citizens write quite a lot of contributions on the debate forum. But politicians’ and the administration’s perception of what is happening on the debate influence which role the citizens’s contributions will have for the politicians and administration, as well as forms of interaction between users. In this thesis, I argue that the users’ (politicians’s and administration’s) sensemaking about online debates as well as the mediation of the use of online debates have a crucial influence on which types of practice of online debate can develop. Online debate is perceived as an equivocal technology in the sense that the use of the technology is not clear cut but a result of the user’s sensemaking about the technology and thereby the sensemaking about possible acts and interactions with the technology and other users. Sensemaking is the primary theoretical frame with a special focus on situation-specific cue-frame-relations. The Municipality of Odder is the case and a unique one with its 11 years of experience within municipally facilitated online debate. The empirical data are contributions written from September 3rd, 2005 to April 15, 2008 (a total of 1983 contributions), 17 semi-structured interviews of ½-1½ hours length with administration and politicians in the municipality as well as different written documents from the municipality. In this thesis I show that politicians and administration act as users of the online debate in four different ways: Political candidate, councilor, administrator and mediator. The political candidate run for the municipal election and is only present in the debate the last three months before the election. The political candidate see online debates as a good opportunity to make him/herself visible to voters and competing candidates, and therefore (s)he writes a lot of contributions during this period. The political candidate rarely answers ordinary citizen’s contributions but instead decides to write new contributions or answer contributions started by competitors. The political candidate rarely gets involved in real discussions on the debate but instead choose to give his/her visions for the future of the Municipality of Odder. The councilor see the debate as the citizen’s opportunity to voice their meaning and therefore rarely participate in the debate, as this could have a negative effect on citizens motivation to write on the debate. The councilor reads the citizens’ contributions and once in a while the contributions act as input for internal council discussions. When the contribution reflect misunderstanding and when it is not only a few citizens who share the misunderstanding, the councilor chooses to write a report for the debate. It is usually the relevant committee chairman or equivalent who writes the contribution. The administrator believes that the majority of the contributions on the debate are political and therefore (s)he should not participate in the debate. The administrator sees citizens and business as partners. It is groups of professionals, which cover associations, organizations etc. and does not necessarily, see the individual citizen as a key stakeholder. The groups of professionals use other media, such as mails and letters, in their communication with the administration, as their input is often long reports and technical judgments. The administrator chooses only to answer factual misunderstandings in ongoing processes or more general issues in the municipality. The mediator, which is a role only a small part of the administration acts in, generally works with the implementing and forming the use of technology in the municipality. (S)he sees ICT as a way of increasing openness and effectiveness in the municipality. Online debates is a solution which the mediator believes especially increases openness and (s)he works with the aim of ensuring a continued debate. The mediator focuses on maximizing the number of contributions, on making it easy to participate and to make it possible to discuss anything, which is why the debate is in no editor or guided use of the debate. The result is that the individual user – political candidate, councilor and administrator – mediate the use of the debate and develop filters for their own and others’ ability to act on the online debate. That politicians and administration appear in these four roles in relation to online debate problematic several aspects of the use of e-participation practices in a municipal context. One aspect is that the four roles develop different practices for the use of the debate which function parallel on the debate without the development of a common practice. A second aspect is that a mediator role is established. An actor who mediates the interaction between citizen and politician, and thereby an actor who has a high degree of importance for what online debating becomes in practice. A third aspect is that the administration takes the mediating role and becomes a political advisor or an administrator of political decisions. A shift which neither the politicians nor the administrator are aware of. At the same time, the way the technology is mediated creates both synergy and conflict between the councilor, the political candidate and the administrator. Synergy and conflict which primarily can be related to the focus of the mediator on the increased use of the technology and the missing focus on contextualization of the online debate. URI: http://hdl.handle.net/10398/8000 Files in this item: 1
christine_secher.pdf (6.411Mb) -
Zinner Henriksen, Helle; Viborg Andersen, Kim; Juul, Niels Christian (København, 2005)[More information][Less information]
Abstract: Sammenfatning af undersøgelsen En netop gennemført spørgeskemaundersøgelse afdækker et betydeligt skift i kommunernes anvendelse af Internettet til indkøb i 2004 i forhold til to og fem år tidligere, hvor tilsvarende undersøgelser blev gennemført. Hvor det i 2002 var de mindre kommuner der var bedre til at søge information om vareindkøb på nettet, er dette billede dramatisk ændret i 2004. De mellemstore kommuner og store kommuner har distanceret de mindre kommuner. Det er overvejende de store kommuner der anvender e-indkøb og udnytter en stor del af de muligheder e-indkøb giver. De danske kommuner har i betydeligt omfang taget Internettet til sig på indkøbsområdet. Fra for fem år siden at være stort set uberørt af Internettet, er det i dag mindre end 2 procent der ikke køber ind via Internettet dagligt, ugentligt eller månedligt. De danske kommuner klarer sig ikke bare godt vurderet ud fra tidligere års præstationer, men også sammenlignet med norske kommuner som har indgået i undersøgelsen. De norske kommuner der medvirkede i undersøgelsen, er således på samme niveau, som de danske var for godt to år siden. Undersøgelsen viser, at den væsentligste drivkraft for implementering er forbedring af arbejdsrutiner, mens økonomiske besparelser kommer længere nede af listen. Trods den positive vurdering af mulighederne for bedre arbejdsrutiner og økonomiske besparelser, er kun 3% af kommunernes leverandører e-indkøbs leverandører, mindre end 1% af kommunernes indkøbsbudget anvendes online og blot 3% af kommunernes fakturaer modtages som e-fakturaer. URI: http://hdl.handle.net/10398/6444 Files in this item: 1
03_2005.pdf (321.0Kb) -
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EDI applications in DenmarkViborg Andersen, Kim; Juul, Niels Christian; Bjørn-Andersen, Niels; Bunker, Deborah (København, 2000)[More information][Less information]
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Designing for the "cultural other"Nielsen, Janni; Yssing, Carsten; Levinsen, Karin; Clemmensen, Torkil; Ørngreen, Rikke; Nielsen, Lene (København, 2006)[More information][Less information]
Abstract: Differences in cultural contexts constitute differences in cognition, and research has shown that different cultures may use different cognitive tools for perception and reasoning. The cultural embeddings are significant in relation to HCI, because the cultural context is also embedded in the techniques and the tools that we apply. We lack a framework for discussing what and who we are, when we talk about a person as the user of an ICT system that has to be designed, developed and implemented. As a framework, we suggest a theory of complementary positions that insists on solid accounts from all observer posi-tions in relation to perspective, standpoint and focus. We need to develop com-plementary theories that embed complexity, and we need to reflect critically upon forty years of dominance by rationalistic, empirical understandings of the user as illustrated in the literature and practice within the HCI paradigm in system development. URI: http://hdl.handle.net/10398/6454 Files in this item: 1
03_2006.pdf (226.9Kb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Shi, Qingxin (Frederiksberg, 2010)[More information][Less information]
Abstract: Usability evaluation methods are widely used to assess and improve the user interface design. This dissertation investigates the thinking aloud usability testing from a cultural perspective. In a test situation, representative users are required to verbalize their thoughts as they perform their tasks while using the system, and an evaluator observes the user’s task performance and comes up with usability problems. The primary goal of a usability test is to find a list of usability problems. In this research, the impacts of evaluators’ and users’ cultural backgrounds on both the result and the process of the thinking aloud usability testing were investigated. Regarding the results of the usability testing, the identified usability problem was the main focus, whereas for the process of testing, the communication between users and evaluators was the main focus. In this dissertation, culture was regarded as cognitive styles and communication orientations. For the theories of thinking aloud, both Ericsson and Simon’s classic model, and Boren and Ramey’s revised model for usability testing were taken into account. Based on the culture theories and thinking aloud models, hypotheses were developed to investigate the evaluators’ identified usability problems in different cultural settings, and themes were put forward to investigate the evaluators’ and users’ communications. In order to investigate the hypotheses and themes, an experimental study was conducted. The experimental design consisted of four independent groups with evaluators and users from similar or different cultures (Danish and Chinese). Empirical data were collected by using background questionnaires, usability problem forms, usability problem lists, video recordings of the testing and interviews. The usability testing software “Morae” was used to record the whole testing, including the faces of the evaluators and users, the screen and keyboard activities. Evaluators’ and users’ communications were analyzed by the behavioural coding and analysis software “Observer XT 8.0” with a well defined coding system. The results of the systematic study of the thinking aloud usability testing in the context of the intra- and inter-cultural usability engineering show that the evaluators’ cultural backgrounds do have some influences on the usability testing; however, the influences are different for the tests with Western and East Asian users. The main findings of this research have implications for both usability research and practice. The methodological approach also gives inspiration for usability evaluation studies URI: http://hdl.handle.net/10398/8167 Files in this item: 2
Ny_version_Qingxin_Shi.pdf (4.021Mb)Qingxin_Shi.pdf (5.203Mb) -
An empirical investigation of business model innovation in supplier relation-ship managementNøkkentved, Chris (Frederiksberg, 2009)[More information][Less information]
Abstract: In broad terms we want to identify the initiatives that drive business model transformation and study their effect on performance. We also presume that such initiatives are primarily influencing the context-specific skills and priorities of the organization. Transformation initiatives leading to organizational and technological change are presumably constrained by resident capabilities (Hartmann et al.,2002, Håkansson & Waluszewski, 2002), the focus and state of the current operations (Subramanian & Shaw, 2002), hence they indirectly influence performance26. There are potentially additional environmental contingencies affecting those same domain-specific factors, of which we will investigate industry membership, region, and company size (Ford et al. 1997). Finally, we will explore whether different actors or leaders incharge of such technology-oriented and organizational transformations have differences of opinion on the priorities of the firm (Håkansson & Waluszewski, 2002). URI: http://hdl.handle.net/10398/7767 Files in this item: 1
Chris_Nøkkentved.pdf (35.92Mb) -
Nielsen, Lene (København, 2004)[More information][Less information]
Abstract: design ideas. The concept of engaging personas and narrative scenario explores personas in the light of what what it is to identify with and have empathy with a character. The concept of narrative scenarios views the narrative as aid for exploration of design ideas. Both concepts incorporate a distinktion between creating, writing and reading. Keywords: personas, scenarios, user-centered design, HCI URI: http://hdl.handle.net/10398/6448 Files in this item: 1
working paper 2004 16.pdf (542.0Kb) -
en undersøgelse af Sigchi.dk fællesskabets videnClemmensen, Torkil; Leisner, Pelle (København, 2002)[More information][Less information]
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the influence of movement on user's visual attentionPetersen, Helle; Nielsen, Janni (København, 2002)[More information][Less information]