Browsing Department of Informatics (INF) by Year Published
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Enriching software process improvement with knowledge managementHansen Hansen, Bo (Frederiksberg, 2009)[More information][Less information]
Abstract: Formålet med denne afhandling er at belyse, hvorledes softwarevirksomheder kan forbedre deres udviklingspraksis ved at udnytte deres vidensressourcer bedre. Afhandlingen belyser dette ved at besvare følgende forskningspørgsmål: • Hvorledes kan en softwarevirksomheds videnstyringsstatus bestemmes med henblik på at kunne identificere vidensrelaterede forbedringsområder? • Hvorledes kan forbedringer af sådanne områder planlægges via design og tilpasning af nye organisatoriske tiltag til styrkelse af organisationens læringsmuligheder? • Hvorledes kan sådanne forbedringsinitiativer faciliteres og implementeres for at sikre accept og fortsat udvikling? Afhandlingen er en del af det nationale forskningsprojekt Softwareprocesser og Viden og er udarbejdet som et aktionsforskningsprojekt hos softwarevirksomheden Systematic Software Engineering i Århus. Afhandlingen leverer, foruden forbedringer i den involverede organisation, teoretiske og metodiske bidrag til softwareprocesforbedringsfeltet ved at vise hvorledes teoretisk input fra vidensstyringsfeltet kan integreres i og styrke softwareprocesforbedringsfeltet, samt ved at vise hvorledes komplekse organisatoriske sammenhænge kan belyses ved at anvende en passende og fleksibel portefølje af analyse— og interventionsteknikker. Derudover bidrager afhandlingen med udviklingen af en balanceret teori om vidensstyring i softwareprocesforbedring. Til dette formål introduceres begreberne eksemplarisk og situeret videnstype og normativ og reflektiv processforbedring. Afhandlingen anskueliggør desuden, hvorledes et længerevarende samarbejdsbaseret studie har bidraget med resultater internt i case-organisationen ved at designe og tilpasse en ny projektevalueringsproces, der er baseret på et skifte mod en situeret vidensorganisation ved aktivt at involvere de eksisterende ekspertnetværk i organisationen. Gennem designet af denne ny proces belyses, hvorledes Softwareprocesforbedringsfeltet på et teoretisk niveau styrkes igennem integration af teorier fra beslægtede felter. Afhandlingen viser, hvorledes kulturanalyse og videnskort kan anvendes som softwareprocesforbedringsteknikker. Derudover antyder afhandlingen en balanceret teori om vidensstyring i softwareprocesforbedring, der beskriver betydningen af at søge en ligevægt imellem den herskende organisatoriske videnstype (eksemplarisk vs. situeret) og softwareprocesforbedringsmetode (normativ vs. reflektiv). Slutteligt viser denne afhandling, hvorledes et længerevarende forskningsprojekt, inspireret af aktionsforskning, kan styres og fokuseres igennem anvendelsen af Collaborative Practice Research URI: http://hdl.handle.net/10398/7902 Files in this item: 1
Bo_Hansen_Hansen_1.pdf (16.57Mb) -
[More information][Less information]
Abstract: The research motivation for this study is to improve the understanding, scholarly and my own, of wireless service adoption as services enters and leaves users’ hands and minds. Wireless devices and services are enabling an unprecedented intertwinement of human actions and information systems in everyday life. Current IS research has so far paid scant attention to studying technologies which transcends the organizational domain. Little emphasis has also been provided beyond the absolute point of acceptance and adoption of artifacts. Nevertheless, many new wireless services transcend traditional use spheres. With this emerges the strong need to follow the shaping of user engagements with new mobile data services. This is the key phenomenon of interest in this dissertation. URI: http://hdl.handle.net/10398/7804 Files in this item: 1
lars_andreas_knutsen.pdf (4.838Mb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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An empirical investigation of business model innovation in supplier relation-ship managementNøkkentved, Chris (Frederiksberg, 2009)[More information][Less information]
Abstract: In broad terms we want to identify the initiatives that drive business model transformation and study their effect on performance. We also presume that such initiatives are primarily influencing the context-specific skills and priorities of the organization. Transformation initiatives leading to organizational and technological change are presumably constrained by resident capabilities (Hartmann et al.,2002, Håkansson & Waluszewski, 2002), the focus and state of the current operations (Subramanian & Shaw, 2002), hence they indirectly influence performance26. There are potentially additional environmental contingencies affecting those same domain-specific factors, of which we will investigate industry membership, region, and company size (Ford et al. 1997). Finally, we will explore whether different actors or leaders incharge of such technology-oriented and organizational transformations have differences of opinion on the priorities of the firm (Håkansson & Waluszewski, 2002). URI: http://hdl.handle.net/10398/7767 Files in this item: 1
Chris_Nøkkentved.pdf (35.92Mb) -
A multi-method inquiry on online communitiesKorfiatis, Nikolaos Theodoros (, 2009)[More information][Less information]
Abstract: This dissertation studies the behavioral characteristics of participants engaged in information exchange in the context of online communities. Online communities are defined as collectives of individuals that use computer mediated communication to facilitate interaction over a shared purpose and/or objective. It is argued that this interaction creates externalities, for example, in the form of codified information that others can use through web search tools. These externalities assemble a virtual form of social capital, a commonly shared resource. The research objective of this thesis is to examine how the behavioral tendencies of the participants in online communities are affected by the way this common resource is formatted, administered and shared. The dissertation consists of two parts: a theoretical part where the empirical background and the object of research inquiry is highlighted, and an empirical part which consists of four empirical studies carried out in the context of three online communities, namely, Google Answers, Yahoo!Answers and Amazon Online Reviews. The empirical part of this dissertation starts with a controlled experiment emulating a well known social dilemma: the public goods game. It provides substance as to whether and when participants in online communities behave (un) cooperatively. The next two studies focus on a special case of online communities where participants ask questions and other participants post answers conditionally on social and monetary incentives. The results of these two studies confirm that community participants do care about the contributions of others and engage in incentive compatible behavior. Yahoo!Answers participants exercise effort in the community by posting answers to questions conditionally on benefits provided by other participants. The empirical findings show that contributing participants in an online community receive answers faster, while those that do not contribute much effort are sanctioned in the form of longer response-time to their questions. In Google Answers this thesis, interactions can be observed that are based on monetary rewards (rather than social rewards in the form of a reputation index as in Yahoo Answers). Participants make use of voluntarily awarded payoffs (tips) along with stated rewards, in order to motivate those that provide answers (answerers) to provide better quality in their responses. The findings of this study confirm the symmetric effect between monetary rewards and quality. However, this study also identifies cases where social norms have a significant effect on response behavior. When participants seek to get better service with less effort (in terms of total cost), a reputation index which is constructed by the history of their previous interactions supports such an attempt. In other words, reputation history influences information sharing behavior in online communities. The last chapter of the empirical part focuses on another crucial aspect of information as a shared resource: Clarity and understandability. The study examines online product reviews on Amazon.com. The results suggest that participants do care about the clarity of this codified form of experience which increases a helpfulness index accordingly. The thesis overall finds symmetric effects between participation in online communities and output of interaction, but also identifies the ability of the participants to interact strategically as they seek to minimize the effort they provide in order to find the information they seek. The results underline the importance of signaling and quality evaluation mechanisms as counter-balancing control that can enhance activity on online communities. URI: http://hdl.handle.net/10398/7797 Files in this item: 1
Nikolaos_Theodoros_Korfiatis.pdf (3.777Mb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Experiences from IndiaSudhanshu, Rai (Frederiksberg, 2009)[More information][Less information]
Abstract: This paper is an outcome of my experience as a team member of the Euro-India Innovation mapping project. The project set out to map India’s IT Innovativeness over two years from January 2008-to December 2009. Here I bring to the fore the different methodologies that we reviewed in order to implement the innovation mapping project and our realization that each methodology in itself though useful may not be sufficient to address the complexity of the subject matter due to the vastness of India and its emerging nature. I outline some of the challenges faced by us when designing a methodology for mapping innovation in a large emerging economy. I discuss some solutions and report on how we solved the problem only to be faced with newer challenges. A methodological design is a challenging endeavor in the normal of time, when it comes to doing the same in a large emerging economy the problems becomes compounded. I highlight some of these problems and discuss some solutions in this paper. I conclude this paper with some insights proposing a mix methodology approach has been useful in addressing the challenges of data collection in emerging economies using our Indian experience as a backdrop to our findings. URI: http://hdl.handle.net/10398/8263 Files in this item: 1
Sudhanshu_Working Paper--1.pdf (62.84Kb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Understanding and Addressing Workplace Disgruntlement through the Application of Organisational JusticeWillison, Robert (, 2009)[More information][Less information]
Abstract: Within the IS security field, employee computer crime has received increased attention. Indeed, a number of researchers have focused their attention on the behaviour of the ‘insider’, both prior to and during the perpetration. Despite this, there is currently an absence of academic insight into the problem of workplace disgruntlement and how this may motivate employee computer crime. To address this deficiency, this paper draws on a body of knowledge called ‘organisational justice’, which examines how perceptions of fairness are formed. Under this umbrella term are four constructs which relate to different organisational phenomena and influence employees’ fairness perceptions. It is believed that these constructs, entitled distributive, procedural, interactional and informational justice, and the theories which underpin them, can not only assist in understanding, but also in mitigating disgruntlement. To illustrate this, a case of employee computer sabotage is analysed, highlighting which forms of organisational justice occurred, and how they could have been addressed. The discussion section notes how mitigating disgruntlement provides a new area for safeguard implementation, with the final part of the paper discussing the conclusions and potential for future research. URI: http://hdl.handle.net/10398/7759 Files in this item: 1
WP_2009_001.pdf (249.0Kb) -
Proceedings from NordiCHI 2008 Workshop Sunday October 19, 2008Clemmensen, Torkil (, 2008)[More information][Less information]
Abstract: This paper raises themes that are seen as some of the challenges facing the emerging practice and research field of Human Work Interaction Design. The paper has its offset in the discussions and writings that have been dominant within the IFIP Working Group on Human Work Interaction Design (name HWID) through the last two and half years since the commencement of this Working Group. The paper thus provides an introduction to the theory and empirical evidence that lie behind the combination of empirical work studies and interaction design. It also recommends key topics for future research in Human Work Interaction Design. URI: http://hdl.handle.net/10398/7764 Files in this item: 1
01-2008.pdf (3.719Mb) -
A Neo-Institutional Understanding of Change Processes within the Business Press - The Case Sudy of Financial TimesKrogh-Meibom, Frederikke (Frederiksberg, 2008)[More information][Less information]
Abstract: This dissertation examines dynamic processes between human actors and technology that encourage institutional change displayed as the emergence of new work practices. The research design is a micro-level analysis of a case study, conducted in 2002 in London at Financial Times under the headline of the co-evolution of institutions and technology. The study seeks to contribute to neo-institutional theory with a more profound understanding of how institutional embedded actors generate new institutional work practices when they interact with new technology. Two work practices have been studied; the work practice of surveillance and the work practice of publishing. These have been observed and studied as they were unfolding themselves at ft.com at Financial Times. The actions of journalists working at ft.com has been the empirical locus of the micro dynamic processes of changes of otherwise well defined and taken-for-granted institutionalized work practices The findings specify how the micro-dynamic mechanisms of change of work practices is related to the interaction of human actors with new technology. The study of how individual human actors institute changes to established work practices through a process of endogenization of technology is the basis for a better understanding of institutional change and its relation to human actors and their use of new technology. URI: http://hdl.handle.net/10398/7740 Files in this item: 1
Frederikke_K_Meibom.pdf (1.912Mb) -
Clemmensen, Torkil (København, 2008)[More information][Less information]
Abstract: This is a collection of talks on usability and culture with prominent researchers and practitioners on the Indian interaction design and usability scene: Apala Chavan, Anirudha Joshi, Dinesh Katre, Devashish Pandya, Sammeer Chabukswar, and Pradeep Yammiyavar. I did these talks because for several years I have been the coordinator of a cross cultural research project in India, China and Denmark that aims at investigating the impact of culture on the results of established methods of usability testing. During these years I gradually have come to realize the need for letting the prominent researchers and practitioners in the Indian software industry and university world speak about the big questions in the field. Without this grand context, it is in fact impossible to understand what research experiments will tell us about interaction design and usability in India and abroad. Therefore I first give an introduction to cultural usability and then present the six talks. URI: http://hdl.handle.net/10398/6445 Files in this item: 1
02-2008.pdf (597.9Kb) -
A new point of view in the IS reference discipline discussionKjærgaard, Annemette; Vendelø, Morten Thanning (København, 2007)[More information][Less information]
Abstract: Information Systems scholars continuously debate about the nature of the IS discipline. Recently a series of articles have discussed whether the IS field has reached the status of a reference discipline. We address this issue by examining the application of the theory of sensemaking in IS research. Our findings show that the prospects for IS as a reference discipline are not promising. Based on these findings we suggest that IS scholars hallucinate when they a) assume that to become a 'real' academic discipline, IS has to become a reference discipline, and b) believe that IS will become a reference discipline in time. Hence, we describe the IS reference discipline discussion as a misconception, which should be abandoned in the pursuit of a stronger IS discipline. Academic legitimacy, information systems research, reference disciplines, theory application, theory of sensemaking URI: http://hdl.handle.net/10398/6452 Files in this item: 1
04_2007.pdf (576.2Kb) -
Willison, Robert; Siponen, Mikko (København, 2007)[More information][Less information]
Abstract: This paper reviews the IS security literature for the period 1990-2004. More specifically three security journals and the top twenty IS journals were examined. In total 1280 papers were analysed in terms of theories, research methods and research topics. Our research found that 1043 of the papers contained no theory. In addition, almost 1000 of the papers were categorized as ‘subjective-argumentative’ in terms of methodology, with field experiments, surveys, case studies and action research accounting for less that 10% (8.10%) of all the papers. Fifty nine research topics were identified with fourteen of these topics totaling 71.05% of the articles. This papers offers implications for future research directions on IS security, scholars to publish IS security research, tenure practice, and IS security classification schemas. URI: http://hdl.handle.net/10398/6505 Files in this item: 1
inf_wp_2007-001.pdf (1.305Mb) -
Levinsen, Karin; Madsen, Sabine (København, 2007)[More information][Less information]
Abstract: Ud fra aktionsforskning af faget Informationsbehandling på bachelorprogrammet HA/DØK ved Copenhagen Business School undersøger vi i denne artikel hvilke barriere de studerende oplever i forbindelse med læring af holistisk systemudvikling og hvorfor. Siden 1980’erne har man i (dele af) litteraturen anset den ’gode’ systemudvikler for at være en, der kunne fungere som brobygger mellem brugere og programmører og navigere ubesværet inden for og imellem anvendelses- og problemområdet (dvs. mellem brugernes og IT systemets område og opgaver). HA/DØK uddannelsen blev udviklet for at uddanne studerende med brobyggerkompetencer. En summativ kvalitetsvurdering har dog vist, at der eksisterer et misforhold mellem den uddannelsesmæssige intention og de studerendes faktiske læring og eksamenspræstationer på faget Informationsbehandling. Vores undersøgelse af dette misforhold viser, at mens de studerende er gode til at tænke og handle udfra problemområdet,så kæmper alle studerende uanset fagligt niveau med at nå de læringsmål, der omhandler forståelse for og inddragelse af viden om anvendelsesområdet. Vi foreslår, at de studerendes vanskeligheder skyldes, at de pga. HA/DØK studiet tilrettelæggelse allerede er proficiente funktionalister når de starter på Informationsbehandling, mens de i forhold til anvendelsesområdet må betegnes som novicer. Vi opridser forskellige alternativer til at hjælpe de studerende med at overvinde barriererne og/eller opfylde læringsmålene. URI: http://hdl.handle.net/10398/6500 Files in this item: 1
02-2007.pdf (367.5Kb) -
Nawaz, Ather; Plocher, Thomas; Clemmensen, Torkil; Qu, Weina; Sun, Xianghong (København, 2007)[More information][Less information]
Abstract: There is a difference in how Danish and Chinese people group object, method and concepts into categories. Difference in these points affect the information structure in applications, which involve menus, links and directories. This study involves groups from Chinese and Danish cultures and investigates how these two cultures group cards into different categories and how their cultural backgrounds affect the structure of their categories. Card Sort, Information Structure, Cultural Difference and Usability. URI: http://hdl.handle.net/10398/6518 Files in this item: 1
03_2007.pdf (333.0Kb) -
Sammenfatning og perspektiverViborg Andersen, Kim (København, 2006)[More information][Less information]
Abstract: Brugerne af de danske uddannelsesinstitutionernes hjemmesider er slet ikke tilfredse. Bedst på Nettet har gennem de sidste fem år placeret institutionernes hjemmesider nederst, når det kom til både brugervenlighed og kvaliteten af betjeningen. Alligevel viser en helt ny undersøgelse fra CBS, at lederne af de selv samme institutioner endog er meget optimistiske og tilfredse, når de skal evaluere medarbejdernes it-kompetencer og anvendelsen af dem. "Det er et meget tankevækkende paradoks, som undersøgelsen viser, når vi sammenligner den med brugernes hårde dom de sidste 5 år. Noget kunne tyde på, at der er store udfordringer for lederne med at koble brugernes oplevelse af hjemmesiderne og de kompetencer som medarbejderne har sammen. Det entydigt positive billede af it-kompetencerne som vores undersøgelse afdækker kan tolkes positivt; at der er håb forude, men også negativt; at der mangler informationskanaler til lederne, der hjælpe dem med at vurdere, hvordan det står til med medarbejdernes reele it-kompetencer," fastslår professor Kim Viborg Andersen, der er ophavsmand til undersøgelsen. Der har medvirket over 700 ledere fra folkeskolerne, erhvervsskolerne og de videregående uddannelsesinstitutioner i undersøgelsen. URI: http://hdl.handle.net/10398/6472 Files in this item: 1
02_2006.pdf (222.3Kb) -
Fomin, Vladislav V. (København, 2006)[More information][Less information]
Abstract: Development and advancement of Information Society in on agenda of many nationstates today. As scholars, we can contribute to the effort by attempting to reconcile to the official rhetoric with the real life situations of "netizens". This paper is inspired by the publication of Leonard Jessup and Daniel Robey [2002], in wich the authors use anecdotes to demonstrate what advanced service possibilities are afforded by ubiquitous technology as contrasted to the residue of social behavior.This story illustrates that the succes of establishing Information Society should not be measured by the number of available services to citizens over the wireline and mobile Internet. The ultimate measure for success must be the extent to which poeple are aware about the availability of relevant content and are using the services [Daniel and Wilson, 2003, p.285]. URI: http://hdl.handle.net/10398/6486 Files in this item: 1
06_2006.pdf (798.1Kb) -
Implications for the Government PolicyKühn Pedersen, Mogens; Fomin, Vladislav V. (København, 2006)[More information][Less information]
Abstract: Literature review URI: http://hdl.handle.net/10398/6489 Files in this item: 1
08_2006.pdf (227.2Kb)