Browsing Department of Informatics (INF) by Title
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Bjørn-Andersen, Niels; Mørup-Petersen, Anders (København, 2000)[More information][Less information]
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Introducing Seven New Product Project Types for the Study of Innovation ManagementRosenø, Axel (København, 2005)[More information][Less information]
Abstract: Product innovativeness is a key moderating variable for the study of innovation management (Song & Montoya-Weiss 1998, p. 124). For this reason, some empirical studies of innovation management examine new product processes, critical success factors, and market learning practices for incremental versus discontinuous new product projects (Song & Montoya-Weiss 1998; Atuahene-Gima 1995; Veryzer 1998a; Lynn et al. 1996; O’Connor 1998; Rice et al. 1998). By looking at both these types of new product development projects, empirical observations are likely to be more realistic than those of studies that do not discriminate between more or less innovative projects. Even so, a dualistic view of the matter does not capture the nuances (Green et al. 1995)1 of the relationship between product innovativeness and innovation management practices. Hence, there is a need for richer innovativeness typologies that go beyond the dichotomous view and, thereby, lend themselves to a more finegrained study of innovation management practices for different types of new product projects. In fact, various innovativeness typologies exist that include more than two product types. Notably, the typology by Booz, Allen & Hamilton (1982)2 introduces two dimensions: newness to the market and newness to the company, resulting in six products types (with various combinations of high, medium and low newness). An alternative set of typologies differentiates between the product’s technological newness and its market newness, for example Abernathy & Clark’s (1985) typology with four new product types; Leonard-Barton’s (1995) five product types; and Veryzer’s (1998a) four types in a two-by-two matrix. Interestingly, these two meta-perspectives on product innovativeness (i.e. 1. new to the market and/or new to the company and 2. technological and/or market newness) are generally not included within the same typology in extant literature. For example, discussions of the technological and/or market newness of a product, often leave out the question of whether that newness is in the eyes of the industry and market (exogenous newness) or only for the focal firm itself (endogenous newness). More broadly, it can be stated that "... little continuity exists in the new product literature regarding from whose perspective this degree of newness is viewed and what is new" (Garcia & Calantone 2002, p. 112). URI: http://hdl.handle.net/10398/6441 Files in this item: 1
01-2005.pdf (2.685Mb) -
Viborg Andersen, Kim; Juul, Niels Chr.; Korzen-Bohr, Sara; Pedersen, Jimmy Kevin (København, 2003)[More information][Less information]
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Clemmensen, Torkil (, 2009)[More information][Less information]
Abstract: Interaction design and usability have become important contributors to economic and cultural development in emergent economies in today’s global distribution of the use and production of IT, but research and practice that incorporate cultural and non-western perspectives on software and interactive products are still in their infancy. This chapter presents theory of cultural cognitive styles and standard usability, and a framework for thinking about the maturity of cultural usability. The framework has five levels. Level I concerns the localization of the user interface, level II focuses on the localization of the usability evaluation methods, level III emerges with new user groups, level IV concerns historical changes in the concept of usability itself, and level V deals with managing a complexity of user groups. The chapter uses recent empirical results from studies of culture and usability to illustrate the need for the framework for thinking about the maturity of cultural usability. URI: http://hdl.handle.net/10398/7949 Files in this item: 1
WP_2009_002.pdf (1.486Mb) -
Rai, Sudhanshu; Kuhn Pedersen, Mogens (Frederiksberg, 2010)[More information][Less information]
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growth and impacts in DenmarkViborg Andersen, Kim; Bjørn-Andersen, Niels (København, 2002)[More information][Less information]
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how MNCs enter regional knowledge clustersLorenzen, Mark; Mahnke, Volker (København, 2002)[More information][Less information]
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Madsen, Dorte (, 2010)[More information][Less information]
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A Case Study of Indian FirmsSudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this paper I ask the basic question highlighted in the title, how does innovative potential and collaborative capacity contribute to a firm’s innovativeness? To address this central question I draw on innovative potential and collaborative capacity as a dynamic notion evaluates the data from India. This paper tries to create a framework creating a sustainable environment for ICT Innovation. To do that I argue that innovative potential and collaborative capacity provide a constellation of inputs to the firm to address both internal and external challenges. For instance while innovative potential works at a project or an individual level while collaborative capacity is seen to work at a firm or perhaps at the inter firm level. This does not mean IP acts only at the locus stated. I conjecture that IP/CC interact with each other at defferent levels, where each takes turn in driving the process of ICT Innovation. URI: http://hdl.handle.net/10398/8261 Files in this item: 1
Sudhanshu_Working Paper 6.pdf (442.0Kb) -
visual communication and interactionNielsen, Janni (København, 2002)[More information][Less information]
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NordiCHI Workshop on Crisis management training: design and use of online worlds, Reykjavik, Iceland, 16 October 2010Clemmensen, Torkil; Ulslev Pedersen, Rasmus (Frederiksberg, 2010)[More information][Less information]
Abstract: Internet- and sensor based ICT systems for climate management in greenhouses presents challenges for the understanding of how technology mediates the interaction between humans and specific work contexts, which is the topic of the field of Human Work Interaction Design (HWID). In this paper, we will analyze and discuss how to combine empirical work analysis with interaction design techniques, with a focus on sensor-based prototypes. The proposed method is action research that will use a combination of theory from usability, work analysis, and prototyping techniques. We wish to investigate possibilities for designing, using and evaluating interactive sensor based prototypes for designing systems, learning key skills, and enhancing current training methods, all of this in a work context. URI: http://hdl.handle.net/10398/8232 Files in this item: 1
Clemmensen__Pedersen_2010.pdf (130.2Kb) -
Holck, Jesper; Holm Larsen, Michael; Kühn Pedersen, Mogens (København, 2004)[More information][Less information]
Abstract: The main research interest in Open Source Software (OSS) has been in answering the questions of why individuals and organizations without economic compensation contribute to OSS projects and how these projects are organized. In this paper we instead focus on managerial decisions for acquisition of OSS and discuss potential barriers for widespread use of OSS. Based on existing literature and a small case study, we develop and discuss the hypothesis that a major barrier may be the "customer" organizations’ uncertainty and unfamiliarity with the relationships with OSS "vendors". To develop viable models for these relationships is an important challenge, which we will deal with in a research project, of which this paper should be seen as a first step. URI: http://hdl.handle.net/10398/6511 Files in this item: 1
wp 10-2004.pdf (328.7Kb) -
from visual communication to visual interactionNielsen, Janni (København, 2002)[More information][Less information]
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Viborg Andersen, Kim; Zinner Henriksen, Helle (København, 2006)[More information][Less information]
Abstract: Bhutan is in economic terms highly dependent of tourism. E-tourism is in this report assessed as a mean to maintain the current positive development in tourism and as a driver for extending tourism to new markets. Effective use of information, communication, distribution and transactions through the new media, such as the Internet, can lead to an increased level of economic activity in the tourism sector in Bhutan. Also, the indirect economic impacts on transportation, accommodation and the retail/ handicraft industry can be substantial. The macro-economic impacts of e-tourism in terms GDP growth, improvement of the foreign exchange balance, and increased employment are in this report described in three scenarios based on a forecasted annual increase in tourism by 15%. In the event driven scenario where the Bhutanese tourism industry manages to increase the number of bed nights per tourist and their consumption by 15% and to increase the number of international arrivals by 5%, there is a short term increase in the GDP output from the tourism sector and the dependent sectors by 22.4%, an improvement of the foreign exchange balance by 1.2 million USD, and an increase in the employment in the tourism sector and the dependent sectors by 5.1%. In the transition driven scenario the Bhutanese tourism sector manages to use the internet and other technologies to increase the number of international arrivals by 15% but the number of bed nights increases by only 5% and the consumption by 5%. In this scenario, the GDP output increases by 8.7% and employment by only 2.3%, whereas the foreign exchange balance increases by 623,000 USD. In the tourism consumption spending driven scenario, there is an increase in the number of international arrivals and bed nights by 5% only, but the consumption by tourists increases by 15%. Thus, the GDP contribution from the tourism sector and the dependent sectors increases by 15.5% and employment by 6.7%, whereas the foreign exchange balance increases by 873,000 USD. There are several challenges to be met in order for the full scale benefits of e-tourism to materialize. Effective online visa procedures and marketing training of tour operators are being implemented as part of the E-Bhutis project. Economic incentives for the tour operators and the scale of economics benefits are less visible in the current business structure. The relative limited international orientation of the tour market and the lack of international players at the Bhutan market are other inhibiting factors for e-tourism to materialize in the Bhutanese economy. This report also highlights several facilitating factors for e-tourism to flourish: the commitment by the Association of Bhutanese Tour Operators (ABTO) and the willingness of the various institutional players to facilitate a smoother visa application process. URI: http://hdl.handle.net/10398/6439 Files in this item: 1
wp2006-009.pdf (438.6Kb) -
Gatti, Anna; Vendelø, Morten Thanning (København, 2005)[More information][Less information]
Abstract: Our paper reports research from the emerging institutional field of venture capitalists in Europe. In Europe venture capitalism began to emerge about ten years ago, and thus, in Europe the phenomenon has the characteristics of emergence and novelty, as a local in-dustry venture capitalists have yet to develop distinctive characteristics. The European countries do not constitute a homogeneous institutional environment, but must be per-ceived as different local settings, and thus, venture capitalism may evolve into different forms in the various parts of Europe. The objective is to understand if and how differen-ces in local institutional settings affect learning and adaptation by European venture ca-pitalists and start-ups, and thus, affect the processes of field formation. For example, it has been observed that institutional settings can facilitate or discourage learning from direct experience (Herriot et al., 1985). Thus, depending on the institutional settings venture capitalists and start-ups may rely on diffusion of experience in various degrees. Experiences can diffuse from the US, where venture capitalism as an entrepreneurial form evolved in Silicon Valley in the 1970s. In the US venture capitalists represent an institutionalized type of organization with formalized rules and standards, codified be-havior and roles (Suchman, 1995; Suchman et al., 2001). European venture capitalists and start-ups may imitate behavior and rules developed in Silicon Valley, and thus, a second research objective is to understand if and how US venture capitalism affect the evolvement of venture capitalism in Europe. We study the emergence of a venture capitalist industry in Denmark and Italy, and thus, by selecting two countries with distinctive differences in cultures and institutions, we study learning and adaptation by venture capitalists and start-ups in different institutio-nal settings. We suggest that venture capitalists and start-ups perceiving institutional settings as non venture-friendly are more likely to rely on learning by imitation than on trial-and-error learning. URI: http://hdl.handle.net/10398/6515 Files in this item: 1
05_2005.pdf (492.0Kb) -
Bjørn-Andersen, Niels; Viborg Andersen, Kim; Holm Larsen, Michael; Schou, Peter (København, 2004)[More information][Less information]
Abstract: Danish banks have traditionally been in the absolute forefront globally as regards the automation and introduction of IT since the mid 60’ies. But when the e-commerce opportunities emerged in the late 90’ies, the majority of the Danish banks resisted the development. They saw no reason to be the prime movers in cannibalising their own key competitive advantage, the 2.500+ retail-outlets (branches) placed on all the best locations on corners of the shopping streets1. However, once pure Internet banks were introduced in 1998 - 2000, all major banks (and the computing centres servicing the smaller banks) launched massive initiatives to bring the brick-and-mortar banks back into the driver seat using Internet banking. At the end of 2003 more than 30% of all Danish bank customers are using Internet. This development in the banking industry is illustrated using two cases. The first is one of the most ambitious attempts at creating a Nordic based large international financial service company, capable of spearheading the transition to the digital economy - the case of Nordea. This bank is in the midst of various transformation processes across the organisation due to several years of multiple cross boarder mergers and acquisitions, new composition of the group executive management, increasing thrives towards automation of business processes to reduce costs, and different innovations involving a change of the roles of value network partners. The other case is Lån & Spar Bank, which is one of the smaller Danish banks, who have its basic IT services done at a joint computing centre owned with many other smaller banks, but have its own IT development for strategic purposed done in-house in close collaboration with the business units. This bank has been in the forefornt in adopting new IT-solutions. This report consists of an analysis of the background for the development of the Danish banking sectors, the key processes in the Danish banking industry, the environmental and policy actors influencing the development, the e-commerce readiness in the Danish banking sector, the diffusion of e-commerce, and finally the impact on efficiency, industry structure and competition. The main results are that there are more Danish financial institutions having Internet technologies and Internet applications than in the other nine countries in the GEC survey. Furthermore, we suspect that they have had it for a longer period on average than found elsewhere in the sample. However, when we compare the figures in the GEC-survey on the ‘ Use of Internet for the different business processes’, and ‘On-line support’, the number of Danish financial institutions having Internet applications is not higher than in the other countries. URI: http://hdl.handle.net/10398/6483 Files in this item: 1
04-2004.pdf (824.9Kb) -
the role of absorptive capacityMahnke, Volker; Pedersen, Torben; Venzin, Markus (København, 2003)[More information][Less information]
Abstract: Empirical studies on the impact of knowledge management on the performance of MNC subsidiaries remain elusive to date. This study examines the effect of knowledge management tools such as corporate university, communities of practice, group benchmarking, learning systems and rewards upon absorptive capacity and performance with unique data from subsidiary units in a large German MNC – Heidelberger Cement. The findings suggest that knowledge management tools unfold their performance impact through their significant influence on absorptive capacity and knowledge inflows. The key contributions to the current literature on knowledge flows in the MNC include an empirically corroborated link between deployments of knowledge management tools and their impact on the subsidiary employee’s ability and motivation to learn from internal knowledge flows in the MNC as well as their impact on subsidiary business performance. URI: http://hdl.handle.net/10398/6495 Files in this item: 1
01-2004-3.pdf (471.2Kb) -
A multi-method inquiry on online communitiesKorfiatis, Nikolaos Theodoros (, 2009)[More information][Less information]
Abstract: This dissertation studies the behavioral characteristics of participants engaged in information exchange in the context of online communities. Online communities are defined as collectives of individuals that use computer mediated communication to facilitate interaction over a shared purpose and/or objective. It is argued that this interaction creates externalities, for example, in the form of codified information that others can use through web search tools. These externalities assemble a virtual form of social capital, a commonly shared resource. The research objective of this thesis is to examine how the behavioral tendencies of the participants in online communities are affected by the way this common resource is formatted, administered and shared. The dissertation consists of two parts: a theoretical part where the empirical background and the object of research inquiry is highlighted, and an empirical part which consists of four empirical studies carried out in the context of three online communities, namely, Google Answers, Yahoo!Answers and Amazon Online Reviews. The empirical part of this dissertation starts with a controlled experiment emulating a well known social dilemma: the public goods game. It provides substance as to whether and when participants in online communities behave (un) cooperatively. The next two studies focus on a special case of online communities where participants ask questions and other participants post answers conditionally on social and monetary incentives. The results of these two studies confirm that community participants do care about the contributions of others and engage in incentive compatible behavior. Yahoo!Answers participants exercise effort in the community by posting answers to questions conditionally on benefits provided by other participants. The empirical findings show that contributing participants in an online community receive answers faster, while those that do not contribute much effort are sanctioned in the form of longer response-time to their questions. In Google Answers this thesis, interactions can be observed that are based on monetary rewards (rather than social rewards in the form of a reputation index as in Yahoo Answers). Participants make use of voluntarily awarded payoffs (tips) along with stated rewards, in order to motivate those that provide answers (answerers) to provide better quality in their responses. The findings of this study confirm the symmetric effect between monetary rewards and quality. However, this study also identifies cases where social norms have a significant effect on response behavior. When participants seek to get better service with less effort (in terms of total cost), a reputation index which is constructed by the history of their previous interactions supports such an attempt. In other words, reputation history influences information sharing behavior in online communities. The last chapter of the empirical part focuses on another crucial aspect of information as a shared resource: Clarity and understandability. The study examines online product reviews on Amazon.com. The results suggest that participants do care about the clarity of this codified form of experience which increases a helpfulness index accordingly. The thesis overall finds symmetric effects between participation in online communities and output of interaction, but also identifies the ability of the participants to interact strategically as they seek to minimize the effort they provide in order to find the information they seek. The results underline the importance of signaling and quality evaluation mechanisms as counter-balancing control that can enhance activity on online communities. URI: http://hdl.handle.net/10398/7797 Files in this item: 1
Nikolaos_Theodoros_Korfiatis.pdf (3.777Mb) -
how to make KM survive in adverse economic circumstances?Mahnke, Volker; Venzin, Markus (København, 2003)[More information][Less information]
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Clemmensen, Torkil (København, 2008)[More information][Less information]
Abstract: This is a collection of talks on usability and culture with prominent researchers and practitioners on the Indian interaction design and usability scene: Apala Chavan, Anirudha Joshi, Dinesh Katre, Devashish Pandya, Sammeer Chabukswar, and Pradeep Yammiyavar. I did these talks because for several years I have been the coordinator of a cross cultural research project in India, China and Denmark that aims at investigating the impact of culture on the results of established methods of usability testing. During these years I gradually have come to realize the need for letting the prominent researchers and practitioners in the Indian software industry and university world speak about the big questions in the field. Without this grand context, it is in fact impossible to understand what research experiments will tell us about interaction design and usability in India and abroad. Therefore I first give an introduction to cultural usability and then present the six talks. URI: http://hdl.handle.net/10398/6445 Files in this item: 1
02-2008.pdf (597.9Kb)