Browsing Department of Informatics (INF) by Subject "softwareudvikling"
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A case study on collaboration with clients, in community interaction and learning designØrngreen, Rikke N.; Nielsen, Janni; Levinsen, Karin (København, 2004)[More information][Less information]
Abstract: Abstract In this paper the Human Computer Interaction (HCI) Research Group reports on the pre-phase of an e-learning project, which was carried out in collaboration with the client. The project involved an initial exploration of the problem spaces, possibilities and challenges for an online accredited Continued Medical Education (CME) programme at the Lundbeck Institute. The CME programme aims at end-users, which are primarily general practitioners, but also specialists (psychiatrist and psychologists), from all over the world. The assumption was that it would be possible to identify and build on resources and competencies already existing in the client organisation. We asked: What is it we know? Uncovering the prerequisites and background of and with the client allowed us concurrently to identify: What do we not know? Working iteratively in collaboration with the client, allowed us to build on existing resources and networks, suggesting a design, which also included end-users community needs and work-context. Our argument is that if a preparation phase both seeks to confirm knowledge and contemplate what is not yet known, giving attention to the context and need of the client (i.e. not only end-users,) then it is possible to build on existing resources within the client organisation, leading to grounding of design decisions and a match between the e-learning environment designed and the capabilities of the client. URI: http://hdl.handle.net/10398/6469 Files in this item: 1
13-2004.pdf (403.8Kb) -
Nielsen, Janni; Yssing, Carsten (København, 2004)[More information][Less information]
Abstract: Thinking Aloud Thinking Aloud is the most commonly used technique used to test users´ interaction with computers. The assumption is that Think Aloud gives access to what goes on in the users´ minds. However, interfaces are multi modal and play heavily on user´s visual perception. Reflecting upon Think Aloud (TA), we ask the question: what happens when users are required to verbalise their visual perceptions and interactions? We argue that TA may have a disruptive effect, suggesting that other techniques be considered. With a theoretical distinction between focal and subsidiary awareness and a focus on the sense making process, we develop a frame for test of user´s visual interaction which rely on the coordination between hand/mouse and eye/cursor. Author Keywords: Think Aloud, visual perception, interaction, test URI: http://hdl.handle.net/10398/6485 Files in this item: 1
20-2004.pdf (323.0Kb)
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