Browsing Department of Intercultural Communication and Management (ICM/IKL) by Title
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outline of a research projectGammeltoft, Peter (København, 2003)[More information][Less information]
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An experimental approachPogner, Karl-Heinz; Tsakarestou, Betty (Frederiksberg, 2014)[More information][Less information]
Abstract: The core principle of co-creation is engaging people to create valuable experiences together while enhancing network economics (Ramaswamy & Gouillart 2010). A central element of the transition to co-creation is the ability to develop and manage effective two-way communications and information systems (Leavy 2011). The power of co-creation is applicable anywhere along the value chain and to any type of industry (Leavy 2011). Co-creation can apply to any business, large or small whose customers have experiences and interactions. Moreover, customer engagement can take many forms, from face-to-face meetings involving a handful of people to web-enabled, large-scale social interactions involving many thousands (Leavy 2011, Ramaswamy & Gouillart 2010). We are interested in expanding these concepts to all parts of society (e.g. the triangle market, (welfare) state, and civil society). Finding solutions to address societies’ challenges remains a concern for governments, cities, businesses and social innovators. These solutions emerge out of changes in technologies, advancement of knowledge as well as of the emerging model of the collaborative and sharing economy and networked peer local and global communities. This paper presents the outcomes of the Athens Co-Creation Workshop 2012) a collaborative initiative of two universities: the Panteion University; Athens and the Copenhagen Business School / Co-Creation of Experienced-Based Innovation Consortium (CCEBI); Copenhagen. Our main question is: How can co-creation and experience-based learning and innovation in Living Labs, across diverse sectors, organizations, institutions, companies and startups, help cities becoming platforms that facilitate networking, collaboration and innovation? Our main challenge is to explore such an opportunity regarding the city of Athens. Creating a human ecosystem reflecting all powers and involved stakeholders in such an endeavor, the workshop organizers and participants, following a co-creation and design thinking methodology, formed “ad-hoc” networks of reflective practitioners and researchers, experimenting with responding to the challenges set by the participants (the challenge “owners”). The paper presents the outcomes of applying co-creation and design thinking to solving the challenges presented by the Impact Hub Athens, a global social business incubator and co-working space that was testing its concept and business model as it was preparing its local launch in Athens; by working with challenges of branding Athens and using storytelling about Athens, and by testing the launch of the corporate university lab of Korres, a Greek skincare brand that has scaled up internationally. Given the different approaches to the notion of the co-creation of experience, we discuss the results of those co-creation sessions in terms of (a) the methodology applied, the participants’ experience of collaboratively solving a problem connected with a solution-space, (c) the lessons learned from the cases about emerging into a shared language, discourse, and action around the concept, and (d) the potential of co-creating on the basis of experienced-based learning and of innovating as a model for sustainable cities (and markets). URI: http://hdl.handle.net/10398/8997 Files in this item: 1
ICMWP_2014_1.pdf (642.7Kb) -
The case of CopenhagenOoi, Can-Seng; Strandgaard Pedersen, Jesper (, 2009)[More information][Less information]
Abstract: The stakeholder and bottom up approach is advocated by many researchers in the place branding literature. In order for a place brand to be successful, it must be supported by the various stakeholders. Moreover, it is an ethical issue. While studies have shown how place brands fail because of the lack of consultation with stakeholders, building up consensus amongst stakeholders is easier said than done. Models are plentiful but the practice can be a different story. How should these models translate into actual practices? We looked at the Copenhagen International Film Festival and the branding of Copenhagen. URI: http://hdl.handle.net/10398/7939 Files in this item: 1
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Out of The Melting Pot Into The FireHockerts, Kai; Morsing, Mette; Petri Petersen, Martin (Frederiksberg, 2014)[More information][Less information]
Abstract: Over the past two and a half decades Claus Meyer, one of Denmark’s most innovative serial entrepreneurs, had built a group of businesses which covered diverse sectors and industries all related to food craftsmanship. The story of his bakeries, delis, restaurants, vinegar production, canteens, as well as a hotel and a fruit plantation was driven by his mission to improve Danish food culture. Crucial stepping stones in this endeavour had been his launching of the Meyer TV series about cooking, the Nordic Food Movement and Restaurant Noma’s world best restaurant status. Most recently, Claus Meyer had been invited to start up a 1200 m2 large deli and restaurant at the iconic Vanderbuilt Hall at Grand Central Station in New York. URI: http://hdl.handle.net/10398/9096 Files in this item: 1
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Abstract: This paper examines perfume advertising within the overall context of theoretical approaches to the study of smell. Pointing out that smell is marked by a paucity of language, it proceeds to examine how smell is represented in perfume advertisements. Based on an analysis of more than 250 ads worldwide, the paper asks if there are any consistent relations between language, colours and smell materials, as well as between models’ poses, seasons, and classes of perfume (floral, oriental, woody, and so on). It proceeds to survey a number of writings linking colour with smell, and suggests that olfactory marketing should, perhaps, be more consistent in its linking of these two domains in advertising and packaging. URI: http://hdl.handle.net/10398/8371 Files in this item: 1
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Leander, Anna (Frederiksberg, 2009)[More information][Less information]
Abstract: This entry gives an overview of the debate about private security. It can not pretend to cover everything in equal detail. It is geared to highlight the parts of the discussion about commercial security practices that are of most immediate interest to New Security Studies. Very succinctly put, the entry shows the pertinence of the emerging research agenda where commercial security practices are part of a broader analysis of evolving insecurities, of (in)security spaces and of everyday practices, insisting on the scope for further developments with regard to these issues (section 2). The entry also suggests that the although the more conventional literature on the subject—mostly framed in terms of privatization—has made valuable contributions to the debates about commercial security, it has limited analytical clout for analyzing the politics of commercial security. Worse it sometimes obscures it (section 1). It is therefore not surprising that commercialization is currently tending to replace privatization as the vantage point from which analysis is taking place. URI: http://hdl.handle.net/10398/7963 Files in this item: 1
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Chinese and Expatriate AccountsSøderberg, Anne-Marie; Worm, Verner (Frederiksberg, 2011)[More information][Less information]
Abstract: The purpose of this article is to explore how Chinese and expatriate managers, working in subsidiaries of five MNCs, communicate and collaborate, what kind of cultural encounters they talk about and give prominence to in their accounts of critical incidents, how they reflect upon them/ explain them, and how they cope with perceived similarities and differences to improve cross-cultural communication and collaboration within a global organization. Using an inductive qualitative methodology and thematic analysis, the study draws on indepth narrative interviews with 29 expatriate and 39 Chinese managers and experts. The specific value of this paper is that it explores a hitherto under-researched issue and provides insight into well-educated expatriate and Chinese managers´ accounts of how they perceive themselves and others in a multicultural work context. In both groups we find widely traveled, flexible and open-minded people, who are ready and have the capabilities to conduct cross-cultural leadership. URI: http://hdl.handle.net/10398/8353 Files in this item: 1
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The first study on Danish consumers’ tendency to compulsive buyingReisch, Lucia A.; Gwozdz, Wencke; Raab, Gerhard (Frederiksberg, 2011)[More information][Less information]
Abstract: The present study is the first study of Danish consumers on compulsive buying. It draws on a representative sample of 1,015 Danish consumers (aged between 15 and 84 years) and extends prior research undertaken in other countries (such as Germany, Austria, Switzerland, France, Canada, the US). It is the first study to shed light on the situation in a Scandinavian context and is designed to allow for a comparison with the situation in other countries. URI: http://hdl.handle.net/10398/8867 Files in this item: 1
Reisch_Gwozdz_Raab.pdf (477.7Kb) -
The first study on Danish consumers’ tendency to compulsive buyingReisch, Lucia; Gwozdz, Wencke; Raab, Gerhard (Frederiksberg, 2011)[More information][Less information]
Abstract: Background: The present study is the first study of Danish consumers on compulsive buying. It draws on a representative sample of 1,015 Danish consumers (aged between 15 and 84 years) and extends prior research undertaken in other countries (such as Germany, Austria, Switzerland, France, Canada, the US). It is the first study to shed light on the situation in a Scandinavian context and is designed to allow for a comparison with the situation in other countries. Results: The prevalence of compulsive buying tendencies in Denmark are: 9.75% of the respondents show compensatory buying behavior and 5.81% show compulsive buying tendencies. These percentages are similar to those found in Germany and slightly lower than in Austria. They are also within the range of preferences in other countries. Regarding socio‐demographics, age and sex play a decisive role while marital status, education and income cannot be associated with compulsive buying. If there is such a thing like “a typical shopaholic”, it would be a women aged between 25 and 44 years, disregarding whether she is a single or not, has a low or high education and income. The internet offers shopping opportunities that lure both, potential shopaholics and compensatory buyers more than inconspicuous buyers. Compensatory and compulsive buyers have far more customer cards than others. Conclusion: To sum up, this study identifies diverse factors that are related to compulsive buying behavior. To find out what cause is and what effect, more qualitative research as well as experimental studies are needed. Additionally, more intercultural comparisons could lead to insights into the effects of the social and cultural consumption environment, i.e., the role of norms, values, policies, and the mass media on buying behavior. This type of research has, to date, not been undertaken in any Scandinavian country. A first step is the comparison of Danish, Austrian and German data which is currently undertaken. The results of the present study together with future analyses could feed into strengthening consumer education and informing debt counseling and consumer advice. It is also relevant data for credit card companies and retail. URI: http://hdl.handle.net/10398/8391 Files in this item: 1
Lucia_Reisch_WP2.pdf (247.4Kb) -
Langer, Roy (København, 1997)[More information][Less information]
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the case of Tasbapauni, an Atlantic coast communityHenriksen, Ken (København, 1999)[More information][Less information]
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The Market for Force and the Right to have Protection RightsLeander, Anna (Frederiksberg, 2009)[More information][Less information]
Abstract: Departing from an elaboration of the idea of a citizenship protection nexus (1), the argument developed below is that the introduction of a neo-liberal governance forms security is leading to far reaching (but largely unacknowledged). It is transforming the understanding of the rights to protection that come with citizenship, de facto transforming it from a general right tied to political citizenship to contracted right to be negotiated (2). At the same time, far from working to weakening the role of the state in security provision, the market is reinforcing it (3) and accentuating the military aspect of protection (4). The overall consequence is that the nexus tying citizenship to protection is increasingly shaped by the commercialized national and military concerns (promoted by public and private security professionals). As this paper concludes, attempts to frame and shape the citizenship-protection nexus in alternative ways—for example attempts to de-link citizenship from states and/or to de-militarize citizenship—are the main causalities of this re-ordering. URI: http://hdl.handle.net/10398/7962 Files in this item: 1
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On the authority and role of place brand image rankingsCsaba, Fabian Faurholt; Stöber, Birgit (Frederiksberg, 2011)[More information][Less information]
Abstract: This paper discusses the practice of ranking linked to the issue of place branding focusing on two cases from Denmark, one the national level, the other on the local level, namely the city of Copenhagen. Rankings of places have increased, and – as we shall argue – so have their influence on identity negotiation and public policy. Drawing on experiences with rankings in other fields (corporate reputation and higher education) and critical work on polling, we examine their growing influence, unanticipated consequences and claims to represent places and people. We analyze how media and various audiences represent and use place image survey results. URI: http://hdl.handle.net/10398/8243 Files in this item: 1
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How Material Practices and their Symbolic and Physical Meanings Form a Colonising LogicLauesen, Linne Marie (Frederiksberg, 2014)[More information][Less information]
Abstract: This PhD thesis is the outcome of three-year doctoral study of corporate social responsibility (CSR) and stakeholder engagement in the water sector. This study contributes to new knowledge about water companies formed as hybrid organisations in the aftermath of the new public management (NPM) era worldwide. Today we see different hybrid organisations of water companies around the world that have either been fully privatised or quasi-privatised. Quasiprivatisation in Denmark means that water utilities are still perceived as natural monopolies, which has not made them into for-profit driven companies. Instead a simulated market and state regulation has been introduces with annual, national benchmarking to set a price cap as an upper limit for the consumer-price of water. Similar systems are seen in fully privatised water companies in the United Kingdom, the United States, and partially in South Africa. However, here the water companies are typically owned by private companies and not established as municipalityowned limited liabilities1 as in Denmark and elsewhere in Scandinavia. This PhD thesis proposes new models and principles and corporate social responsibility and stakeholder engagement of these water companies. The findings of the study suggest a new definition of a colonising logic of CSR competing and coexisting with the regulators’ colonising logic of NPM. Through the study and definition of these logics as colonising the water sector this PhD theisis provides an understand of new perspectives of how CSR is enacted through stakeholder engagement and how the logic of CSR frames the top managers’ claim: ”We are CSR!” (Interview B, March 2011) and the consequences of this logic. Both the logic of CSR and the logic of NPM is found to be based on the materials that the water companies are organised around, namely water. Water is perceived as a natural good that should ideally be free and plentiful for all citizens around the world. However, the competition between the two colonising logics stems from another material, namely the money or price that providing clean and pure water for all are allowed to cost the citizens. Through the dialectical interaction of these in terms of material practices between producing water and infrastructure to distribute it and collecting money as a payment for it and the regulation of this, this PhD thesis proposes a new definition of the role of materials and material practices underlying several institutional logics such as the institutional logic of capitalism, state, democracy, family, religion/science, profession, and corporation (Friedland & Alford, 1991; Thornton et al., 2012; Friedland, 2013). URI: http://hdl.handle.net/10398/8896 Files in this item: 1
Linne_Marie_Lauesen.pdf (8.076Mb) -
The Case of the 1998 UAW Strikes against General MotorsTackney, Charles T. (København, 2006)[More information][Less information]
Abstract: In 1998, a late July settlement of the Flint, Michigan United Auto Workers strikes at General Motors narrowly averted or postponed a labor-management confrontation fully capable of precipitating an economic meltdown with far reaching consequences for our increasingly global economy. This paper uses a comparative legal ecology model of the modern enterprise to gain theoretical and empirical insight into the economic and societal costs of combining Japanese manufacturing techniques with managerial prerogative pursued "the American way." I begin by introducing the comparative legal ecology of the workplace as a theoretical concept to compare and contrast national differences in the modern industrial enterprise. This provides a standard to evaluate the extent to which General Motors had appropriately adapted the Japanese modes of social relations within the firm. The events associated with the Flint strikes evidence the cost of this oversight. The paper concludes by discussing the need to appropriately emulate Japanese modes of social relation when firms seek to successfully adapt their modes of production. URI: http://hdl.handle.net/10398/6988 Files in this item: 1
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Abstract: To edit is to make a choice, or series of choices. Will I write a rough draft of this essay in longhand, or hammer it out on my computer? If the latter, what font shall I use? Times New Roman, Book Antiqua, or Garamond? Once I get started, what style shall I adopt: realistic, confessional or impressionistic; or a combination of all three (Van Maanen 1988)? Should I try to impress with ‘learned scholarship’, or should I merely outline in conversational English a few thoughts based on my own experiences?... URI: http://hdl.handle.net/10398/8337 Files in this item: 1
61 - BM The craft of editing (2).pdf (156.8Kb) -
Content, Cost, Chance, and CollectionLorenzen, Mark (København, 2007)[More information][Less information]
Abstract: This Working Paper argues that the film industry is a paradigmatic example of how the organization of the cultural economy is shaped by balancing creativity with contextual issues. In the film industry, organization is far from determined only by creative concerns for content production: Issues of cost, chance and collection also play important roles. Through analyzing creativity and its context in the film industry, the paper explains the industry’s organization, and opens up for understanding its significant national and regional differences. The paper carries out a literature study of economic, socioeconomic and economic geography literature on the film industry, analyzing the importance of creativity, cost, chance and collection in the film industry, and exemplifies how these issues are balanced differently in different clusters. The analytical framework presented in the paper may be used to understanding different "models” of filmmaking. Creativity, film industry, organization, innovation, transaction costs URI: http://hdl.handle.net/10398/7244 Files in this item: 1
wp03-2007.pdf (289.7Kb) -
Film festival prize juriesMathieu, Chris; Bertelsen, Marianne (Frederiksberg, 2011)[More information][Less information]
Abstract: This case focuses on juries that award prizes at film festivals. Prize juries usually award a preordained set of prizes to a preselected slate of films, but on grounds or criteria that are usually up to the actual jury itself to formally or informally establish and administer. The consequences of film festival prize jury allocations can accrue to many different groups and individuals. The most obvious beneficiaries are the persons associated with the films and roles that win prizes, though what the tangible benefits of winning prizes are depend both on what prize at what festival and still is a matter of debate. The film festivals themselves and their leadership also are impacted by the jury and its decisions, as these build or erode legitimacy and publicity for the festival. Likewise, the jury members themselves may receive a number of benefits from their jury work, as elaborated on below. URI: http://hdl.handle.net/10398/8661 Files in this item: 1
#69_Mathieu_Bertelsen.pdf (352.9Kb) -
Film Festival Research from an Organizational Studies PerspectiveRüling, Charles-Clemens; Strandgaard Pedersen, Jesper (Frederiksberg, 2010)[More information][Less information]
Abstract: The annual film festival is a very European institution invented more than 60-70 years ago. As a research topic, however, film festivals have received surprisingly little and scattered attention within organization and management studies. Film festivals have recently met a mounting interest among film and media scholars. This article provides an introduction to the growing literature on film festivals and argues for a threefold research agenda within organizational studies by looking at film festivals as arenas of emergence, analyzing the role of film festivals within the global film industries, and studying film festivals as organizations. By suggesting this research agenda we intent to draw the attention of organization and management scholars to a hitherto overlooked and potentially promising area of research for organization and management studies. URI: http://hdl.handle.net/10398/8170 Files in this item: 1
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The New MeasureLees, Linda (Frederiksberg, 2010)[More information][Less information]
URI: http://hdl.handle.net/10398/8007 Files in this item: 1