Browsing Department of Marketing (MARKETING/AØ) by Year Published
-
Business Relationship Resroration After Severe Norm Violation Episodes.Houman Andersen, Poul; Ellegaard, Chris (Frederiksberg, 2010)[More information][Less information]
Abstract: Relational norms provide behavioural guidelines for individual actors interacting in business relationships. Frequently, norms are violated and the involved actors initiate a normalization process to restore exchange order. However, in rare instances violations occur with a severity where the exchange cannot be normalized by the means available in the interpersonal relationship. Furthermore, dissolution is not an option due to high perceived dependence. In this paper, we report on an investigation of three such severe norm violation episodes. We identify the violated norm sets and violating behaviours of core actors along with emotional reactions and effects on the business exchange. In addition, we map the processes of violation and normalization. We find evidence of serial norm violations, causing the interpersonal relationship to enter a state of suspension. Furthermore, cross case analysis shows that exchange was normalised through an organizational level process of alternative actor channel activation and executive intervention. URI: http://hdl.handle.net/10398/8228 Files in this item: 1
Ellegaard_2010_IMP.pdf (223.0Kb) -
The International IPSERA Workshop on Customer Attractiveness, Supplier Satisfaction and Customer Value. 25-26 November 2010Ellegaard, Chris; Freytag, Per V. (Frederiksberg, 2010)[More information][Less information]
Abstract: Reports on supply chain management (SCM) failure are becoming more frequent in the SCM literature, despite widespread recognition of the business potential associated with such optimizations of operational buyer-supplier interfaces. Some failures can be ascribed to imbalances in the net benefits realized by the buying and supplying company implementing SCM. Failed SCM initiatives hurt the buying company’s customer attractiveness and limit opportunities for long term value creation with suppliers. Hence, an important task for the buying company is the management of SCM initiatives in a way that benefits both parties. However, SCM costs and benefits often materialise as the result of complex interactive processes between buyer and supplier actors, which makes SCM a challenging management task. To increase the understanding of these complex processes, this study identifies the various types of supplier costs and benefits resulting from the failed VMI initiative of a multinational company. While the benefits from this case turn out to be few, the costs appear in large variety and scale. More importantly, we uncover the underlying mechanisms generating these costs, thereby enabling managers to identify and avoid the costs. Based on the findings, we propose pre-project classification of supplier VMI readiness to allow more beneficial implementation as a key managerial implication. URI: http://hdl.handle.net/10398/8229 Files in this item: 1
CEPFpaperAttrWorkshopNov2010.pdf (292.5Kb) -
Towards a Research Agenda. 20th Nordic Workshop on Interorganizational Research, Sandberg, Denmark, 16th – 18th August 2010Hjerrild Bonde, Christina; Houman Andersen, Poul; Ellegaard, Chris (Frederiksberg, 2010)[More information][Less information]
URI: http://hdl.handle.net/10398/8227 Files in this item: 1
BondeHoumanEllegaardNordic2010.pdf (178.1Kb) -
Different Perceptions of a Place Brand by Diverse Target GroupsZenker, Sebastian; Knubben, Evelyn; Bechmann, Suzanne C. (Frederiksberg, 2010)[More information][Less information]
Abstract: compete strongly with each other for attracting tourists, investors, companies, or talents. Place marketers therefore focus more and more on establishing the city as a brand and to promote their city to its different target groups. But the perception of a city (brand) can differ dramatically between those groups. Thus, place branding research should emphasize much more the city brand perceptions of the different target groups and develop strategies for cities on how to build an advantageous place brand architecture vis-à-vis its stakeholders. In this regards, we show in two empirical studies – 40 qualitative in-depth-interviews (Study 1) and an online qualitative open-ended-question survey with 334 participants (Study 2) – using network analysis the important discrepancies between the city brand perceptions in the mental representation of different target groups for the example of the city of Hamburg. Furthermore, practical implications for place marketers are discussed. URI: http://hdl.handle.net/10398/8266 Files in this item: 1
-
Sestoft, Christine (Frederiksberg, 2009)[More information][Less information]
Abstract: E-business is marching on in several markets, but not in one important one: the grocery market. The lesson learned in the last ten, fifteen years, from brick-and-mortar supermarkets going online, is, that it is very difficult to profit from digitalizing the daily buying of groceries. All consumption research shows that online grocery business still has a lot of functional, e.g. technical and sensory, disadvantages to offline ditto. Apparently it is not much easier to plan, choose and buy groceries online than in the traditional retailer/supermarket. Some of the relative few experienced grocery consumers supports the theory that one may save some time and effort getting ones groceries packed and delivered, but to the majority this is obviously just not good enough, especially when accounting the delivery fee. However, the functional disadvantage explanation cannot stand alone as an answer to why online grocery business is not more of a success - and it may even be overrated. New sales channels have always had the "disadvantage" of not functioning like/as good as the old ones. To me, another interesting issue to the subject seems to be about consumer values and how their practising is not supported in this new sales channel.... URI: http://hdl.handle.net/10398/7737 Files in this item: 1
Christine_sestoft.pdf (1.323Mb) -
How do Management Consultants Contribute to Innovation Processes?Houman Andersen, Poul; Ellegaard, Chris; Kragh, Hanne (Frederiksberg, 2009)[More information][Less information]
Abstract: In step with an increasingly knowledge-based competition firms increases their innovation activities. For this purpose integration, of external inputs from management consultants increasingly comes fore. However, the value of management consultants in general and to innovation processes in particular has been challenged. From some perspectives, management consultants are being criticized as dressing up mundane truths in fancy concepts and doing nothing but telling customers what they already know. The purpose of this paper is to try to understand the value of management consultancy from a sensemaking perspective, using a case study of concept development processes in a leading European Kitchen manufacturer. As will be showed, redressing what customers already know may in fact comprise a valuable input for their clients’ ability to identify a conception of reality which entails an actionable conception of reality. URI: http://hdl.handle.net/10398/8226 Files in this item: 1
Ellegaard_ConfPap_2009_13816.pdf (143.7Kb) -
Competitive paper, IMP ASIA Conference, December 6-10, 2009 Kuala Lumpur, MalaysiaEllegaard, Chris; Geersbro, Jens; Medlin, Christopher J. (Frederiksberg, 2009)[More information][Less information]
Abstract: This paper explores the interplay between value creation and appropriation of value by firms within a business network context. These two value processes are inter-linked. Collectively firms create a product of value to an end consumer and a part of that value is appropriated by each firm in the network. Value appropriation is composed of a number of different negotiation processes, value and cost moving between exchange parties and price making and taking spread across time. Value appropriation is a process. Value appropriation is important to a firm’s survival. Firms that appropriate a greater proportion of the value captured by the network, relative to their resource base and costs, will be more profitable. These firms are able to invest in new technologies, resources and business relationships to continually develop their network positions. Value creation in a business network is a result of individual firm efforts, either independently or in relationships. Equally, firms work alone and in groups to appropriate value. Understanding the dynamics and linkages between value creation and appropriation allows a better understanding of how value is created by business firms and by value nets. In the final sections of the paper we present propositions for further research and make recommendations for managers. URI: http://hdl.handle.net/10398/8231 Files in this item: 1
-
Motivational and Perceptual ChallengesEllegaard, Chris (Frederiksberg, 2009)[More information][Less information]
Abstract: Problems are inevitable in buyer supplier relationships. Purchasing professionals spend considerable time solving operational problems, such as those pertaining to quality and delivery performance. This paper reports on a qualitative study of problem solving processes in three buyer-supplier relationships. These processes are time consuming, costly, and involve a number of actors in both the buying and supplying companies. The theoretical framework that forms the basis for the study is the problem solving model of Lang, Dittrich, and White (1978). The findings show that coordination of problem perceptions and motivation of all involved actors are main challenges for the responsible problem solver. Furthermore, communication plays a vital role to mobilize the involved actors. URI: http://hdl.handle.net/10398/8230 Files in this item: 1
BMM08CEproblemsolving.pdf (73.46Kb) -
[More information][Less information]
-
A framework for understanding the choice behaviour of the modern food consumerHansen, Torben; Thomsen, Thyra Uth (København, 2006)[More information][Less information]
-
Vangkilde, Mads (København, 2005)[More information][Less information]
Abstract: Purpose: To incorporate the element of sustainability of advantages into the concept of First-Mover Advantage for analysis on grocery e-commerce. Grocery e-commerce is a relatively unexplored phenomenon in Denmark and I seek to explain this via the concept of FMA. In order to fully understand the complexity of the situation, sustainability of advantages needs to be incorporated into the concept. Design: Via a literature review on the subject of first-mover advantage, uncover the lack of sustainability of advantage. Hereafter construct a framework for analysis based on this literature review and coupled with previous empirical findings on grocery e-commerce. Findings: a) Providing insights into the concept of first- mover advantage, b) sustainability of advantages and c) providing a framework for analysis on advantages sought by acting entrepreneurial. Value: The applicability of the concept of first-mover advantage is very descriptive to date. With this paper and hopefully more to follow, I wish to transform the FMA concepts into a tool for analysis addressing the very crucial element that is not dealt with today – sustainability. Keywords : First-Mover Advantage; e-commerce; grocery industry; sustainability URI: http://hdl.handle.net/10398/6658 Files in this item: 1
-
Olsen, Jørgen Kai (København, 2005)[More information][Less information]
Abstract: Mange kortvarige forbrugsgoder har den egenskab, at de ikke nødvendigvis forbruges i den periode, hvor de købes, fordi det er muligt for forbrugeren at lægge dem på lager til senere brug. Dette gælder fx for varer som kaffe, te, øl, spiritus, læskedrikke, sæbe, vaskepulver, hårshampoo, tandpasta, papirvarer og konserves. For denne type varer er det klart, at den aktuelle størrelse af forbrugerens lager (dvs. beholdning af varen) som hovedregel vil spille en afgørende rolle for hans købs- og brugsadfærd i en given periode. Dette forhold kommer eksempelvis implicit til udtryk, når man i kvantitative modeller for en virksomheds afsætning og/eller markedsandel finder en signifikant effekt ikke kun af den aktuelle pris for varen, men også af prisen for varen i én eller flere tidligere perioder. Se fx Birch, Olsen og Tjur (2005). En sådan effekt er imidlertid kun en indirekte effekt. Den direkte determinant for forbrugerens købs- og brugsadfærd er ikke prisen for varen i en tidligere periode (som man jo ikke kan købe ind til mere i den aktuelle periode), men derimod størrelsen af forbrugerens lager af varen på det tidspunkt, hvor købet og forbruget realiseres. Men det er klart, at størrelsen af det aktuelle lager vil være bestemt af prisen for varen i én eller flere tidligere perioder. Endvidere er det klart, at prisen for varen - ikke kun i én forudgående periode, men i en lang række forudgående perioder - vil være en indikator for, om prisen for varen i den aktuelle periode er høj eller lav. Det sidstnævnte forhold vil vi dog se bort fra i det følgende. Problemstillingen i denne artikel er herefter at opstille en model for forbrugerens købs- og brugsadfærd for et kortvarigt forbrugsgode, hvor den aktuelle størrelse af forbrugerens lager af varen gøres til direkte determinant for hans adfærd. Foruden størrelsen af det aktuelle lager af varen vil vi inddrage den aktuelle pris for varen som determinant for forbrugerens købsadfærd. Når vi kun inddrager denne ene beslutningsvariabel i modellen, skyldes det alene ønsket om at simplificere fremstillingen. Modellen opbygges nemlig således, at den umiddelbart vil kunne generaliseres, ved at der inddrages yderligere forklarende variable for købs- og brugsadfærden i den, fx virksomhedens salgsindsats og konkurrenternes pris og salgsindsats. En tilsvarende problemstilling har hyppigt været behandlet i den afsætningsøkonomiske litteratur. Se fx Jain and Vilcassim (1991) for en grundig litteraturgennemgang og modelsammenligning. Men de benyttede modeller har et noget andet udgangspunkt end vort. Dels fordi modellerne er modeller for ventetiden mellem to på hinanden følgende køb af varen. Eksempelvis eksponentialfordelingen og den negative binomialfordeling (Ehrenberg (1959)), Erlangfordelingen (Herniter(1971), Zufryden (1978), Jeuland, Bass and Wright (1980) og Gupta (1988)) og Cox’s hazard model (Jain and Vilcassim (1991)). Dels fordi det aktuelle lager af varen kun indgår indirekte i modelkonstruktionen via størrelsen af det købte kvantum ved forrige køb. Den model, vi vil opstille i det følgende, er i modsætning til ovennævnte modeller en model for antal købte enheder af varen i en given periode, hvor størrelsen af det aktuelle lager af varen indgår eksplicit i modelkonstruktionen. Fordelen ved denne modelformulering er, at man får mulighed for at bestemme sandsynlighedsfordelingen for størrelsen af forbrugernes lager af varen på et givet tidspunkt. URI: http://hdl.handle.net/10398/6652 Files in this item: 1
rp 2005-002 kai olsen.pdf (236.5Kb) -
Development, Validation and Application of a ModelMartensen, Anne; Grønholdt, Lars (København, 2005)[More information][Less information]
Abstract: The purpose of this paper is to develop a reputation model for higher education programmes, provide empirical evidence for the model and illustrate its application by using Copenhagen Business School (CBS) as the recurrent case. The developed model is a cause-and-effect model linking image to reputation via rational and emotional evaluations as well as relevant corporate identity determinants. As reputation, image and identity are very complex concepts, it is important to determine which of the many elements should be included in the model. This paper discusses why a given aspect is important for higher education reputation and which relations exist between the included determinants from a theoretical perspective. It is demonstrated how the model and measurement system may be a useful management tool for the improvement of the reputation of a higher education. In this way, the model can help leaders of higher education institutions to set strategic directions and support their decisions in an effort to create even better study programmes with a better reputation. Finally, managerial implications and directions for future research are discussed. Keywords: Reputation, image, corporate identity, higher education, structural equation modelling. URI: http://hdl.handle.net/10398/6646 Files in this item: 1
-
Cumberland, Flemming (København, 2005)[More information][Less information]
Abstract: Udgangspunktet for dette working paper vil være en række teoriområder, som er valgt ud fra den opfattelse, at de er centrale repræsentanter for udviklingen indenfor det erhvervsøkonomiske genstandsområde – med såvel aktuel som potentiel værdi for overvejelser og beslutninger vedrørende indtrængning på internationale markeder. Udviklingen i de udvalgte teoriområder vil have form af en kronologisk redegørelse, hvor der fokuseres på deres forudsætninger, indhold og anvendelse samt potentielle relevans og betydning for indtrængningsproblematikken. Dette giver mulighed for at arbejde med teorierne på metaplan samtidigt med, at forskningen kan vurderes i forhold til K.B. Madsens almene metateori, Karl Poppers falsifikationsprincip, Imre Lakatos’ forskningsprogrammer samt Thomas Kuhns paradigme-begreb. URI: http://hdl.handle.net/10398/6661 Files in this item: 1
working paper 2005-001.pdf (424.6Kb) -
Percy, Larry; Hansen, Flemming; Randrup, Rolf (København, 2004)[More information][Less information]
URI: http://hdl.handle.net/10398/6660 Files in this item: 1
-
Martensen, Anne; Hansen, Flemming (København, 2004)[More information][Less information]
Abstract: The paper reports findings from a larger study of sponsors and their relationship to sponsored parties. In the present reporting, the focus is on sponsors. Rather than evaluating such sponsorships in traditional effect hierarchical terms, a conceptual Sponsor Value Model is specified as a structural equation model where the drivers are attitudes towards the sponsorship and emotions towards the sponsorship. It is found that the two classes of variables describe different aspects of the perception of sponsorships, and that they both contribute significantly to the overall value of sponsoring for a particular company. In the present paper, two cases are shown for two major sponsors. The specified Sponsor Value Model is estimated by a partial least squares (PLS) method. It is found that the two sponsors are perceived differently, both in terms of emotional and attitudinal responses. It is also found that the emotional responses aroused by the sponsorships are at least as important as those ascribable to attitudinal elements. Key words: Sponsorship, emotional response, attitudes towards sponsorship, structural equation model URI: http://hdl.handle.net/10398/6642 Files in this item: 1
4_2004 .pdf (207.4Kb) -
Hansen, Flemming; Bech Christensen, Lars (København, 2004)[More information][Less information]
Abstract: Using pure single-source data, this paper provides evidence for the existence and magnitude of long-term advertising effects across FMCG product categories. Furthermore, we focus on the difficulties that arise for wellestablished brands when new products are introduced into the market and product innovations take place. Our research shows that such occurrences drastically alter the relationship between share of voice and share of market in any given FMCG market, hence making it pivotal for marketers to focus on such relationships in order to maintain market position. URI: http://hdl.handle.net/10398/6641 Files in this item: 1
2_2004.pdf (484.6Kb) -
Distribution Reform in the People´s Republic of ChinaJaffe, Eugene D. (København, 2004)[More information][Less information]
-
Olsen, Jørgen Kai (København, 2004)[More information][Less information]
URI: http://hdl.handle.net/10398/6645 Files in this item: 1
-
Riis Christensen, Sverre (København, 2004)[More information][Less information]
Abstract: Consumers reactions from being exposed to sponsorships has primarily been measured and docu-mented applying cognitive information processing models to the phenomenon. In the paper it is argued that such effects are probably better modelled applying models of peripheral information processing to the measurements, and it is suggested that the effects can be measured on the atti-tudes-towards-the sponsor and on the emotion-towards-the sponsor levels. This type of modelling is known as the ELAM model, however the types of independent variables involved is new to research into sponsorship effects. Two batteries of statements, attitude words and feeling words, are developed and a study is carried out with 470 respondents, randomly selected from the population. The data are analysed and pro-vide expressions of positive and negative attitude reaction and emotional reaction that show marked differences in consumer reactions towards sponsored objects of different natures as well as towards potential sponsoring organisations. For instance, the charitable institutions measured in the study elicit larger negative emotional re-sponses than positive responses, corresponding to a negative Net Emotional Response Score (NERS). Amongst the potential sponsoring companies only one company – a tobacco manufacturer – show this profile in NERS. The variation in NERS between charitable institutions and sports insti-tutions is quite dramatic – and has a high face validity. When studying attitude responses (Net Atti-tude Response Score or NARS), the differences between sponsored institutions are much smaller, although the charitable institutions still show a structurally different profile from the cultural and sports institutions. The differences between companies in NARS are quite small and probably only significant in a few instances. The NERS and NARS data are used to illustrate a "goodness-of-fit�? measurement that companies – or organisations looking for sponsors – can use to determine whether a potential arrangement has the ability to provide the desired effects on reactions. This goodness of fit is both applied to the net scores and to the full evaluations on the attitude and emotion batteries and it seems as if the latter approach will be richer in explanatory power for a potential sponsor. URI: http://hdl.handle.net/10398/6635 Files in this item: 1