Browsing Department of Operations Management (OM/PEØ) by Year Published
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Ledelsernes indflydelse på introduktion og vedligeholdelse af kvalitetsstrategier i det danske sundhedsvæsenFrey Larsen, Anette (Frederiksberg, 2010)[More information][Less information]
Abstract: The focus of this thesis is ”Quality Leadership in Danish Hospitals” and the conditions for good quality development on the operational level. Within this framework it is the objective of the thesis in three selected hospitals, geographically spread over the country, to investigate the view of the concept “quality” among department leaders from five referral centers and its impact on the department's quality work. The overall quality concept in the three hospitals is based on two different leadership technologies: Total Quality Management and Accreditation. Two of the hospitals have applied the TQM model as leadership technology but use the method in different ways. The third hospital applies Accreditation. Accordingly the three hospitals have organized in separate ways..... URI: http://hdl.handle.net/10398/8064 Files in this item: 1
Anette_Frey_Larsen.pdf (1.421Mb) -
Kinra, Aseem (Frederiksberg, 2009)[More information][Less information]
Abstract: The spatial scope of organisations has recently been reemphasised in the context of supply chains and supply chain management. This scope is usually accompanied by uncertainty to organisations, especially for the extended supply chain with geographically dispersed operations and activities, thus posing environmental complexity in the form of risks and costs that organisations need to contend with. The main purpose of this dissertation is to create a deep understanding of this environmental complexity facing the extended supply chain, and the main research objective is to develop a construct, consisting of factors and measures, that can aid in describing its state in the context of logistics. Overall, the dissertation assumes an international business (IB) standpoint in undertaking this task whereby it is argued that countries and borders matter, and that differences between country environments lead to environmental complexity in the geographically dispersed supply chain. Country-oriented constraints may then exist at macro-economic level, or the micro-/meso- e.g. firm, network and industry levels of the business environment. In this dissertation, supply chain (logistics) environmental complexity is developed and operationalised in terms of the range and heterogeneity of country-oriented macro- logistics factors that need to be considered in extended, cross-border, or global supply chain (logistics) operations. The remainder of this dissertation is thereafter dedicated to finding these factors, and their respective information measures, by the application of a decision-making approach. A decision factor is one that influences the decision on selection with regards to environmental complexity, and an information measure is a unit of measurement that aids decision-making by providing some information on the factor. The findings of this dissertation are based upon multiple literature reviews, content analyses and expert opinions, and suggest the importance of 17 such decision factors and 187 different types of information measures, which describe the state of environmental complexity in extended, cross-border, or global supply chain operations. The study is particularly relevant from the perspective of strategy and design issues in global supply chain management, international operations management and international business, and more specifically for environmental scanning and decision-making applications such as site location and transport mode selection. By applying the results of this dissertation decision-makers may, for example, get a preliminary idea of the environmental complexity surrounding their extended supply chains. URI: http://hdl.handle.net/10398/7823 Files in this item: 1
Aseem_Kinra.pdf (28.74Mb) -
Using the force of partner attractionHald, Kim Sundtoft (København, 2005)[More information][Less information]
Abstract: Company performance is increasingly affected by a range of external factors embedded in a complex network of action controlled by other companies’ in its environment. A well managed company, it’s argued, is one that is aware of these external factors, and one who in response seeks to implement tactics maximizing own influence and control over them. Information gathering and model building are tactics normally used in this effort. However, in this article we discuss a third tactic, the tactic of attraction in dyadic relationships. Founded on the theory of social exchange and based on literature reviews on long-term-orientation in relationships and relationship value we develop a conceptual model highlighting the components of attraction in business to business relationships. First we demonstrate how the force of attraction can be understood as partners expected relationship value and how expected relationship value in turn is strengthened or weakened by partner- comfortability and dependability. Then we show how partners perceived attraction towards an industrial company can be managed using a combination of structural- and behavioral adjustments. Key words: Inter-organizational relationships; Relationship Management; Relationship-value; Attraction. URI: http://hdl.handle.net/10398/6293 Files in this item: 1
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Abstract: In this research note the author describes a methodology for doing literature reviews. The first part of the note describes a method for designing and performing the study each consisting of five steps. Following this framework a typology of strategies is proposed. URI: http://hdl.handle.net/10398/6295 Files in this item: 1
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A Literature Study and A Preliminary ModelBøge Sørensen, Lars (København, 2004)[More information][Less information]
Abstract: Keywords Supply Chain Management, Supply Chain Design, Literature study Abstract Argues stability is a design objective for supply chain design alongside cost, lead time and responsiveness. Performs an extensive literature study on supply chain design, identifies methods, theories and objectives in the existing literature. Describes the concept external specificity and how it’s used to design supply chains. Using the concept upstream, archetypes of risk minimal and maximal design are identified. Downstream the concept describes two viable scenarios, one minimizing the impact, the other minimizing the probability of (intended) departure of a supply chain partner. Finally, principles for supply chain design are described and managerial outlined. URI: http://hdl.handle.net/10398/6298 Files in this item: 1
wp2004-01.pdf (18.41Mb) -
a literature study and a preliminary modelBøge Sørensen, Lars (København, 2004)[More information][Less information]
Abstract: Keywords Supply Chain Management, Risk Management, Supply Chain Risk Management Abstract To comply with Supply Chain Management dogma companies have cut their inventories to a minimum, lead times have been shortened, new suppliers have been chosen and the customer portfolio has been reduced. All of these activities impose a great deal of risk on the firms, jeopardizing the survival of entire supply chains. In this article the author intends to investigate and document the use and meaning of Risk and Uncertainty within journals publishing material on Supply Chain Management and Logistics. Subsequently suggestions for further research are proposed – the integration of Risk Management into the discipline of Supply Chain Design. URI: http://hdl.handle.net/10398/6296 Files in this item: 1
wp2004-02.pdf (19.19Mb) -
En case-samlingHelbo, Martin; Jakobsen, Jesper; Gammelgaard, Britta (København, 2004)[More information][Less information]
Abstract: Dette working paper er en samling af case beskrivelser angående indkøbspraksisser i Danmark. Case-dataene er indsamlede i efteråret 2003 og foråret 2004. Alle beskrivelser er validerede af de deltagende virksomheder. I den oprindelige undersøgelse var 10 virksomheder repræsenterede, men én af case-virksomhederne valgte desværre at trække sig ud af undersøgelsen på grund af meget store ændringer i virksomhedens grundlag. Dette ændrer dog ikke det samlede billede af, at indkøbspraksisserne i virksomhederne er i opbrud. Indkøbet bliver i stadig stigende grad opfattet som en vigtig brik til strømlining af forsyningskæden "upstream" mod råvareleverandørerne. En egentlig case-analyse vil kunne findes i kommende publikationer af de tre forfattere. Case beskrivelserne er en vigtig del af datagrundlaget i projektet "Indkøbspraksisser i et SCMperspektiv", der er finansieret af Center for Underleverandører i Herning. Dataene er hovedsagelig tilvejebragt via interviews med indkøbsansvarlige i de pågældende case-virksomheder. I den forbindelse vil vi gerne rette en stor tak til de personer og virksomheder, der velvilligt har stillet sig til rådighed med indsigt i de processer, der strukturerer dagens indkøb. Når vi har valgt at udgive beskrivelserne i et working paper og ikke blot lade dem samle støv i en skuffe som datagrundlag for videnskabelige publikationer, er det fordi, vi håber, at beskrivelserne kan inspirere andre end os selv, eksempelvis virksomheder og nuværende og kommende studerende med interesse i indkøbspraksisser. Nøgleord: sourcing, indkøb, underleverandører, segmentering af indkøb URI: http://hdl.handle.net/10398/6290 Files in this item: 1
wp2004-03.pdf (394.2Kb) -
En analyse af gevinster og omkostninger ved miljømærkningRahbek Pedersen, Esben; Neergaard, Peter; Andersen, Mette; Bech, Line; Olsson, Marie-Louise (København, 2004)[More information][Less information]
Abstract: The overall objective of this project is to analyse how companies perceive the costs and benefits from environmental labelling. The project only covers two labels: - the Nordic ‘Swan’ and the European ‘Flower’. The majority of the companies have to high or some extent achieved their objectives regarding the labels. Moreover, most companies believe that environmental labelling improves image. One third of the companies state that the benefits from labelling exceed the costs they have encountered. However, more than half of the companies do not feel that they have gained important advantages from environmental labelling, e.g. from additional sales and earnings. With regards to the costs, environmental labelling does not necessitate high investments in new technology, recruitments, education etc. In other words, the cost barriers are in general small and most companies are able to defray the costs of environmental labelling. In conclusion, most companies have at least to some extent achieved their goals, whereas the economic impacts from environmental labelling have so far been limited. This does not necessarily imply that environmental labelling is without importance. On the contrary, environmental labels hold a number of potentials that make them attractive to companies. However, the prospects of environmental labelling depend on the values, attitudes and behaviour of all relevant stakeholders. Based on the results from the project, we have listed a number of recommendations for the companies, the customers and the administrators, which might stimulate the future development of environmentally labelled goods and services: * Companies. Even though companies in general do not experience substantial advantages from environmental labelling, the labels might have a number of indirect effects, which might increase the companies’ competitiveness in the long run. For instance, environmental labelling might improve the companies’ image and serve as a door opener for Side 5 Miljømærker og effekter new markets. Furthermore, the costs of environmental labelling are very limited. However, companies also have to realise that environmental labelling is not a panacea, which automatically generates a number of positive impacts. * Customers. It is often concluded that customers care about the environment and are willing to pay a price premium for environmentalfriendly goods and services. However, this is not always the case. The results indicate that the customers’ actual purchasing behaviour is not necessarily in accordance with ‘green’ purchasing policies. For instance, a number of companies have experienced that the public procurement practises are inconsistent with formal policies. Realising that the public sector is the driver of environmental labelling much has to be done in order to improve the public procurement: - e.g. through education, campaigns and political action. * Administrators. In general, companies are not pleased with the fee structure of the labelling schemes. They think it would be fairer to impose the fees on the companies who do not produce eco-labelled products. Moreover, when eco-labels in general do not increase profit of products and services, the fees inevitable become an impediment to the future growth of environmental labelling. In general, there is a need to align the fee structure as well as the administrative procedures to the actual costs and advantages of environmental labelling. URI: http://hdl.handle.net/10398/6288 Files in this item: 1
wp2004-04.pdf (684.3Kb) -
Sørensen, Lars B.; Holst, Lisa L. (København, 2003)[More information][Less information]
Abstract: The paper at hand presents an extension and application of Kotzab & Madlbergers (Kotzab & Madlberger, 2001) original clicks-and-mortar web-scan framework, which is here used to reexamine the click-and-mortar activities of the top 100 Danish retailers and compare with results from the identical study last year. The first part of the paper describes the development and rationale behind the model used, the second part describes the results obtained and describes the evolution by analysing data from 2001, 2002 and 2003. The empirical results show a shift toward selling in the internet channel, and a differentiation between the most sophisticated sites: they focus on either Marketing or Logistics processes! URI: http://hdl.handle.net/10398/6291 Files in this item: 1
working paper no. 03 2003.pdf (1.939Mb) -
Toward a General TheoryMikkola, Juliana Hsuan (København, 2003)[More information][Less information]
Abstract: The focus of this paper is to integrate various perspectives on product architecture modularity into a general framework, and also to propose a way to measure the degree of modularization embedded in product architectures. Various trade-offs between modular and integral product architectures and how components and interfaces influence the degree of modularization are considered. In order to gain a better understanding of product architecture modularity as a strategy, a theoretical framework and propositions are drawn from various academic literature sources. Based on the literature review, the following key elements of product architecture are identified: components (standard and new-to-the-firm), interfaces (standardization and specification), degree of coupling, and substitutability. A mathematical function, termed modularization function, is introduced to measure the degree of modularization embedded in product architectures, by taking the key elements as the main variables. Various managerial and theoretical implications of the modularization function are drawn. For instance, the function can be used as a framework to aid to examine various leveraging forces behind new product development, manufacturing, and supply chain management policies of a firm. The modularization function also allows us to study the implications of modularization from different theoretical perspectives, such as resource-based view of the firm and transaction cost economics. Finally, the application of the modularization function and its limitations are discussed. Key words: modularity, product architecture URI: http://hdl.handle.net/10398/6287 Files in this item: 1
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Nielsen, Steen; Melander, Preben; Jakobsen, Morten (København, 2003)[More information][Less information]
Abstract: Artiklen er resultatet af en undersøgelse af 154 virksomheder foretaget indenfor et samlebegreb, der her benævnes 'Moderne Økonomistyrings-Værktøjer' (MØV). MØV omfatter her: Activity Based Costing, Activity Based Management, target costing, lifecycle- costing, kaizen costing, Total Quality Management, ikkefinansielle performance mål, quality costing, cost of engineering, strategic costing, Business Excellence Modellen, Balanced Scorecard, videnregnskab, Economic Value Added, samt Shareholder Value. Disse begreber er udvalgt, da de vurderes at være de mest kendte og mest omdiskuterede såvel i teorien som i praksis. De inkluderede værktøjer er således ikke udtømmende for listen af nyere økonomistyringskoncepter og ledelsesmodeller. Data er indsamlet ved hjælp af et spørgeskema udsendt dels postalt dels via e-mails. Formålet har været at få en form for state-of-the-art viden på området. Dette betyder, at der kun er få forklarende virksomhedsvariable inddraget. Undersøgelsen viser bl.a., at økonomistyringen i disse år bevæger sig ind på nye områder, men at dette kun sker langsomt og med et rimeligt stort time-lag til følge, i forhold til hvornår et given koncept første gang blev eksponeret i litteraturen. Et andet resultat er, at ABC og Balanced Scorecard rangerer på et højt niveau, når man ser på kendskab, hvorimod Kaizen Costing og Strategic Costing ligger forholdsvist lavt, trods det faktum, at disse i teorien har været kendt i langt længere tid. Dog ser det ud til, at de sidstnævnte mere tekniske og mere veldefinerede koncepter umiddelbart giver en større nytte. Et tredje resultat er, at trods relativt godt kendskab og en positiv holdning,er den konkrete anvendelse af koncepterne langt mindre end først antaget. URI: http://hdl.handle.net/10398/6297 Files in this item: 1
moev-artikel-1.pdf (372.7Kb) -
Supply Chain ManagementGammelgaard, Britta; Bentzen, Eric; Aagaard Andreassen, Mette (København, 2003)[More information][Less information]
Abstract: This report is based on the survey "Industrial Companies in Denmark – Today and Tomorrow", section IV: Supply Chain Management - Practices and Performance, question number 4.9 on performance assessment. To our knowledge, this survey is unique, as we have not been able to find results from any compatible survey. The International Manufacturing Strategy Survey (IMSS) does bring up the question of supply chain management, but unfortunately, we did not have access to the database. Data from the members of the SCOR-model, in the form of benchmarked performance data, may exist, but are nonetheless not public. The survey is a cooperative project "Benchmarking Danish Industries" with CIP/Aalborg University, the Danish Technological University, the Danish Technological Institute and Copenhagen Business School as consortia partners. The project has been funded by the Danish Agency for Trade and Industry. The present survey was developed and conducted in the period of 2001-2003. URI: http://hdl.handle.net/10398/6292 Files in this item: 1
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An interpretation of the bicycle industryMikkola, Juliana Hsuan (København, 2002)[More information][Less information]
Abstract: This paper aims at describing network dynamics through the lenses of modularity. Different types of networks exist as ways of coping with the dynamics of industry demands that are based on modular product architectures. In order to distinguish between different types of mechanisms in which networks (operating with modular product architectures may) evolve, two types of networks are introduced: ‘marketdriven product architecture network’ (i.e., when the industrial network is driven by product architecture that is controlled by the market) and ‘firm-driven product architecture network’ (when the industrial network is driven by product architecture that is controlled by the firm). The history of the technological development of bicycle, since 1890s to 1990s, illustrates how the bicycle industry survived two cycles of disaggregation-concentration. URI: http://hdl.handle.net/10398/6286 Files in this item: 1
linkwp02-11.pdf (263.9Kb)
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