Browsing Department of Operations Management (OM/PEØ) by Title
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An interpretation of the bicycle industryMikkola, Juliana Hsuan (København, 2002)[More information][Less information]
Abstract: This paper aims at describing network dynamics through the lenses of modularity. Different types of networks exist as ways of coping with the dynamics of industry demands that are based on modular product architectures. In order to distinguish between different types of mechanisms in which networks (operating with modular product architectures may) evolve, two types of networks are introduced: ‘marketdriven product architecture network’ (i.e., when the industrial network is driven by product architecture that is controlled by the market) and ‘firm-driven product architecture network’ (when the industrial network is driven by product architecture that is controlled by the firm). The history of the technological development of bicycle, since 1890s to 1990s, illustrates how the bicycle industry survived two cycles of disaggregation-concentration. URI: http://hdl.handle.net/10398/6286 Files in this item: 1
linkwp02-11.pdf (263.9Kb) -
Lessons learned from testing a prototype combining talent development and leadership innovation in a Scandinavian hospital settingIngerslev, Karen; Bjørn, Kasper; Johansen, Jørgen (, 2012)[More information][Less information]
Abstract: This paper addresses the potential clash between the “non-failure” culture of the hospital and the “fail-fast-forward” approach of innovation by sharing and analysing narratives from a field study of innovation processes. The case is a large university hospital in Scandinavia and the health care sector in general is outlined as context of the challenges addressed by the innovation processes. The narratives fall into three overlapping categories; the product, the process and the culture of innovation. Regarding the product of innovation, we outline the lessons learned about tensions created by ambitions of radical innovation in a public sector context, challenged by the idea of small-scale experiments and the participant’s feelings of inferiority. As for the process of innovation: we share the lessons learned about how linear and non-linear thinking affects the process of innovation. Addressing the culture of innovation, we discuss the lessons learned from working with a prototype testing approach in a system characterized by an evidence-based non-failure culture. Finally we summarize the lessons learned and share concluding perspectives. URI: http://hdl.handle.net/10398/8647 Files in this item: 1
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Ledelsernes indflydelse på introduktion og vedligeholdelse af kvalitetsstrategier i det danske sundhedsvæsenFrey Larsen, Anette (Frederiksberg, 2010)[More information][Less information]
Abstract: The focus of this thesis is ”Quality Leadership in Danish Hospitals” and the conditions for good quality development on the operational level. Within this framework it is the objective of the thesis in three selected hospitals, geographically spread over the country, to investigate the view of the concept “quality” among department leaders from five referral centers and its impact on the department's quality work. The overall quality concept in the three hospitals is based on two different leadership technologies: Total Quality Management and Accreditation. Two of the hospitals have applied the TQM model as leadership technology but use the method in different ways. The third hospital applies Accreditation. Accordingly the three hospitals have organized in separate ways..... URI: http://hdl.handle.net/10398/8064 Files in this item: 1
Anette_Frey_Larsen.pdf (1.421Mb) -
Exploring some benefits of constraints on creativity and aesthetic value creationFrandsen, Thomas; Friis, Ivar; Hansen, Allan (Frederiksberg, 2011)[More information][Less information]
Abstract: This paper explores the role of budgeting in the Danish film industry and seeks to illustrate the positive effects a line-budget might have on the creativity and innovativeness in film production. In our analysis we provide illustrative examples of the enabling and facilitating role of budget constraints on film production from the Danish film industry in general as well as from a case study of the process of making the Danish film “The Island of Lost Souls” in particular. We draw on Elster (2000)’s constraint theory and suggest that the constraints imposed on agents by line-item budgeting under some circumstances lead to situations where ‘less is more’ as line-item budgeting might be used to focus creative behavior as well as pre-commit the agent against passion and time inconsistency. URI: http://hdl.handle.net/10398/8483 Files in this item: 1
Frandsen_Friis_and_Hansen_2011.pdf (133.5Kb) -
Interactions and Convergence in Product Development NetworksBerhausen, Nico Peter (Frederiksberg, 2012)[More information][Less information]
Abstract: Many studies have focused on the topic of product innovation. As a key element of how industrial organisations work, of how competition is shaped and how economic growth is realised, innovation provides an interesting research field, which will never be fully explored. Industrial organisations explore these grounds through strategic processes in which objectives should guide product development processes. Ideas, alternatives or decisions form these processes in which heterogeneous actors need to be aligned and coordinated towards the final product innovation. Heterogeneity is a key aspect here; different, new technologies, conflicting objectives, different opinions and different management practices for example, are part of this process. Although these elements have been studied extensively in extant research, I identify several gaps in the existing literature, which I in turn strive to fill with this thesis. First, a perspective of the interactions in innovation processes is needed with a focus on control mechanisms and the mobilisation of strategic objectives. Secondly, focusing on control, the way calculative boundaries are created and explored and how these may be overcome needs more development and empirical insights. Thirdly, the interaction of control mechanisms and the coordination of product development networks through these interactions lack empirical insights and build an interesting research ground. I do not provide a holistic framework or a contingent perspective of how organisations should manage innovation. Rather I discuss the many ways in which product development networks become convergent through the interaction of control mechanisms, which may act as a vehicle or translator of strategic objectives... URI: http://hdl.handle.net/10398/8588 Files in this item: 1
Nico_Peter_Berhausen.pdf (2.056Mb) -
Using the force of partner attractionHald, Kim Sundtoft (København, 2005)[More information][Less information]
Abstract: Company performance is increasingly affected by a range of external factors embedded in a complex network of action controlled by other companies’ in its environment. A well managed company, it’s argued, is one that is aware of these external factors, and one who in response seeks to implement tactics maximizing own influence and control over them. Information gathering and model building are tactics normally used in this effort. However, in this article we discuss a third tactic, the tactic of attraction in dyadic relationships. Founded on the theory of social exchange and based on literature reviews on long-term-orientation in relationships and relationship value we develop a conceptual model highlighting the components of attraction in business to business relationships. First we demonstrate how the force of attraction can be understood as partners expected relationship value and how expected relationship value in turn is strengthened or weakened by partner- comfortability and dependability. Then we show how partners perceived attraction towards an industrial company can be managed using a combination of structural- and behavioral adjustments. Key words: Inter-organizational relationships; Relationship Management; Relationship-value; Attraction. URI: http://hdl.handle.net/10398/6293 Files in this item: 1
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Frandsen, Thomas (Frederiksberg, 2012)[More information][Less information]
Abstract: The world is increasingly turbulent with shorter and shorter technological life cycles and more and more frequent changes in customer demand. This situation implies that flexibility and agility are crucial for producers of products and services. Much effort has been directed toward understanding innovation and the ways in which management can increase the value of innovation efforts. As a consequence, suggestions emphasizing different aspects of innovation and creativity have been put forward. However, the value of architectural knowledge for innovation is increasingly recognized as crucial with modular architectures proposed as one way of increasing the rate of innovation by introducing flexibility and agility without sacrificing efficiency. Modularity is a way to design a system with the intent of reducing its complexity by decomposing the system and reducing interdependencies between the subsystems of the system through standardized interfaces. Systems designed in this way allow for greater flexibility through recombination; however, they retain efficiency by means of standardization and scale economies from the reuse of components. For this reason modular architectures present an interesting solution to the dilemma of whether to invest in innovation or in efficiency. The topic has received much attention in the face of demands from customers for increasingly heterogeneous products and services. However, an important aspect to keep in mind is that, while decomposition is a powerful way of reducing complexity, most real systems remain only nearly decomposable (Simon, 1962) or loosely coupled rather than uncoupled (Orton & Weick, 1990).... URI: http://hdl.handle.net/10398/8420 Files in this item: 1
Thomas_Frandsen.pdf (6.869Mb) -
Steder, deltagere og laboratorierHalleløv, Inger; Buciek, Keld; Müller, Bosse; Copenhagen Business School. CBS; Institut for Produktion og Erhvervsøkonomi; PEØ; Department of Operations Management; OM (Herlev, 2011)[More information][Less information]
Abstract: Med dette skrift har vi ønsket at tage nogle temaer fra det Øresundsregionale projekt ”Kreativ Metapol” op til behandling. Det er efter vores mening vigtige temaer, som dog først og fremmest afspejler, hvad videnpartnerne - CBS/CVL, Copenhagen Business School/ Center for Virksomhedsudvikling og Ledelse; MAH, Malmö Högskola og RUC, Roskilde Universitetscenter - i projektet har fundet interessant. Temaerne spænder fra spørgsmål om metapol-ideen over hvad der karakteriserer gode steder til deltagerkultur og eksperimenterende laboratorier. Når vi ovenfor skriver ”tage temaer op til behandling”, skal det ikke forstås som at vi mener at temaerne efter en sådan ”behandling” er belyst i dybden, men snarere at vi ønsker at reflektere over nogle tematikker og der igennem invitere til videre fordybelse hos ikke mindst de mange praktikere, som projektet har været og er i dialog med og som er de egentlige bærere af de i projektet formulerede ambitioner om netværksbygning, videnudveksling og kreativitet på tværs af den dansk - svenske grænse gennem Øresund. URI: http://hdl.handle.net/10398/8531 Files in this item: 1
Halleloev_2011.pdf (11.85Mb) -
En analyse af gevinster og omkostninger ved miljømærkningRahbek Pedersen, Esben; Neergaard, Peter; Andersen, Mette; Bech, Line; Olsson, Marie-Louise (København, 2004)[More information][Less information]
Abstract: The overall objective of this project is to analyse how companies perceive the costs and benefits from environmental labelling. The project only covers two labels: - the Nordic ‘Swan’ and the European ‘Flower’. The majority of the companies have to high or some extent achieved their objectives regarding the labels. Moreover, most companies believe that environmental labelling improves image. One third of the companies state that the benefits from labelling exceed the costs they have encountered. However, more than half of the companies do not feel that they have gained important advantages from environmental labelling, e.g. from additional sales and earnings. With regards to the costs, environmental labelling does not necessitate high investments in new technology, recruitments, education etc. In other words, the cost barriers are in general small and most companies are able to defray the costs of environmental labelling. In conclusion, most companies have at least to some extent achieved their goals, whereas the economic impacts from environmental labelling have so far been limited. This does not necessarily imply that environmental labelling is without importance. On the contrary, environmental labels hold a number of potentials that make them attractive to companies. However, the prospects of environmental labelling depend on the values, attitudes and behaviour of all relevant stakeholders. Based on the results from the project, we have listed a number of recommendations for the companies, the customers and the administrators, which might stimulate the future development of environmentally labelled goods and services: * Companies. Even though companies in general do not experience substantial advantages from environmental labelling, the labels might have a number of indirect effects, which might increase the companies’ competitiveness in the long run. For instance, environmental labelling might improve the companies’ image and serve as a door opener for Side 5 Miljømærker og effekter new markets. Furthermore, the costs of environmental labelling are very limited. However, companies also have to realise that environmental labelling is not a panacea, which automatically generates a number of positive impacts. * Customers. It is often concluded that customers care about the environment and are willing to pay a price premium for environmentalfriendly goods and services. However, this is not always the case. The results indicate that the customers’ actual purchasing behaviour is not necessarily in accordance with ‘green’ purchasing policies. For instance, a number of companies have experienced that the public procurement practises are inconsistent with formal policies. Realising that the public sector is the driver of environmental labelling much has to be done in order to improve the public procurement: - e.g. through education, campaigns and political action. * Administrators. In general, companies are not pleased with the fee structure of the labelling schemes. They think it would be fairer to impose the fees on the companies who do not produce eco-labelled products. Moreover, when eco-labels in general do not increase profit of products and services, the fees inevitable become an impediment to the future growth of environmental labelling. In general, there is a need to align the fee structure as well as the administrative procedures to the actual costs and advantages of environmental labelling. URI: http://hdl.handle.net/10398/6288 Files in this item: 1
wp2004-04.pdf (684.3Kb) -
En forskningsberetning om mangestemmige resultater fra laboratorierHviid, Pernille; Plotnikof, Mie (København, 2012)[More information][Less information]
Abstract: Denne rapport handler om forandringer i den kommunale styring og organisering af dagtilbudsområdet – og om forskellige aktørers arbejde med lokale forandringsprojekter forskellige steder i dagtilbudsafdelingerne. Projektarbejdet, der her berettes om, handler både om aktuelle udfordringer i aktørernes egne arbejdssituationer og praksisser og om problemstillinger, der går på tværs af de institutionelle og kommunale organiseringer og styringsrelationer indenfor dagtilbud. Disse er fx nationale standardiseringstiltag, faglige kvalitetsmålinger, samt strammere økonomistyring overfor kvalitetsudvikling og -sikring. URI: http://hdl.handle.net/10398/8555 Files in this item: 1
Hviid_Plotnikof_2012.pdf (839.1Kb) -
Toward a General TheoryMikkola, Juliana Hsuan (København, 2003)[More information][Less information]
Abstract: The focus of this paper is to integrate various perspectives on product architecture modularity into a general framework, and also to propose a way to measure the degree of modularization embedded in product architectures. Various trade-offs between modular and integral product architectures and how components and interfaces influence the degree of modularization are considered. In order to gain a better understanding of product architecture modularity as a strategy, a theoretical framework and propositions are drawn from various academic literature sources. Based on the literature review, the following key elements of product architecture are identified: components (standard and new-to-the-firm), interfaces (standardization and specification), degree of coupling, and substitutability. A mathematical function, termed modularization function, is introduced to measure the degree of modularization embedded in product architectures, by taking the key elements as the main variables. Various managerial and theoretical implications of the modularization function are drawn. For instance, the function can be used as a framework to aid to examine various leveraging forces behind new product development, manufacturing, and supply chain management policies of a firm. The modularization function also allows us to study the implications of modularization from different theoretical perspectives, such as resource-based view of the firm and transaction cost economics. Finally, the application of the modularization function and its limitations are discussed. Key words: modularity, product architecture URI: http://hdl.handle.net/10398/6287 Files in this item: 1
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Kompetencebehov i fremtidens blå Danmark 2013Gammelgaard, Britta; Sornn-Friese, Henrik; Stoumann, Jacob; Hansen, Jens; Jessen, Mads; Larsen, Morten (København, 2013)[More information][Less information]
Abstract: For at styrke kompetenceniveauet i de maritime erhverv i Danmark er 10 partnere, bestående af relevante uddannelsesinstitutioner og maritime interesseorganisationer, gået sammen om projektet ’Danmarks Maritime Klynge’ (DKMK). Med et særligt fokus på kompetenceudvikling inden for den maritime sektor udvikles og oprettes der i projektet flere maritime uddannelsesforløb i form af fag og kurser på bachelor- og kandidatniveau, der arbejdes på at skabe nemmere afkørsler til kandidatuddannelser for professionsbachelorer, og der udarbejdes relevante maritime efteruddannelsestilbud. Som en indledende del af projektet har projektets partnere via en række analyseaktiviteter set nærmere på, hvilke udfordringer, muligheder og behov de maritime erhverv i Danmark står over for i relation til uddannelse, kompetence og arbejdskraft. Ligeledes er der i inspirationsøjemed blevet set på, hvordan andre førende maritime nationer har valgt at støtte op om udviklingen af deres maritime klynger. Analyserne er foretaget på et overordnet niveau og mere uddannelsesspecifikke analyser vil blive foretaget af de enkelte partnere i den resterende projektperiode. URI: http://hdl.handle.net/10398/8665 Files in this item: 1
Kompetencebehov rapport DKMK 2013.pdf (4.343Mb) -
Or how the natural environment may qualify as a stakeholder in the firm’s business environmentJustesen, Lise; Mouritsen, Jan; Tryggestad, Kjell (Frederiksberg, 2011)[More information][Less information]
Abstract: In its general form, stakeholder theory posits an extension of the ecology. It claims that there are other stakes and interests than those posited by shareholder value theory (Freeman et al. 2004; Jensen and Sandström 2011), and some stakeholder theory proponents argue that the natural environment is also to be considered as a stakeholder (Driscoll and Starik 2004; Norton 2007). It is a positive claim – there are more stakes and interests – and a moral one – we should look towards more interests in order to complete the analysis. With this framing, stakeholder theory seeks to identify stakes and interests which may be difficult but in principle achievable; it also seeks to make analysis of organized activity such as (global) business into a concern with the relative power of stakes and interests. These concerns are highly relevant but they face the barrier that if stakes and interests are positively there, the analysis becomes static and will pay less attention to both the formation and to power-effects of stakes and interest. URI: http://hdl.handle.net/10398/8482 Files in this item: 1
justensen_mouritsen_tryggestad_2011.pdf (382.5Kb) -
Algren, Casper; Kotzab, Herbert (Frederiksberg, 2011)[More information][Less information]
Abstract: Purpose: We have examined which dimensions are used by the largest Danish manufacturing companies to measure SCPM at operational, tactical and strategic level, how can these dimensions be classified, and how do these empirical results have implications for practice and selected SCPM-theories. Design/methodology/approach: A deductive structure based on a theoretical framework was used to design an empirical investigation of 54 Danish manufacturing companies, which all have revenue of more than DKK 500 million. Furthermore, qualitative investigation was done by analyzing four casecompanies in order to get a more in-depth picture of how SCPM is used in practice. Findings: The four most used SCPM metrics have downstream focus. Companies that use SCPM have a more deliberated split between metrics with focus on operational, tactical and strategic level. While the quantitative data indicates that non-financial measurements are most frequently used, the qualitative data implies that the companies use financial measures as basis for performance measurement and that results from non-financial measures have second priority. Research limitations/implications (if applicable): The model is limited to large Danish industrial companies and we propose to widen the model to upstream and downstream supply chain partners. Practical implications (if applicable): The paper shows the most important and most frequently used supply chain relevant key performance indicators as well as a process model of how to implement supply chain performance measurement in a company. Original/value: This paper closes the gap between theory and practice within the area of performance measurement and management within the context of supply chain management. The proposed SCPM model has been theoretically developed and empirically validated. URI: http://hdl.handle.net/10398/8331 Files in this item: 1
hkotzab_konf_juni_2011.pdf (632.3Kb) -
Hald, Kim Sundtoft; Olsen, Morten Albin (Frederiksberg, 2010)[More information][Less information]
Abstract: Using a combined conceptual and single case-based research methodology, we explore the process connecting a buyers attempt to transfer its sustainability requirements with its suppliers’ willingness to participate. We conclude that buyer promoted sustainability practices in the supply chain can be understood as multiple decision problems. The case illustrate how accounting devices play major roles in resolving these decision problems, and how decision criteria apparently unconnected to the sustainability issue affect the outcome of the sustainability transferral process in the supply chain. URI: http://hdl.handle.net/10398/8273 Files in this item: 1
FTHE-Euroma-1557777.pdf (106.4Kb) -
Kinra, Aseem (Frederiksberg, 2009)[More information][Less information]
Abstract: The spatial scope of organisations has recently been reemphasised in the context of supply chains and supply chain management. This scope is usually accompanied by uncertainty to organisations, especially for the extended supply chain with geographically dispersed operations and activities, thus posing environmental complexity in the form of risks and costs that organisations need to contend with. The main purpose of this dissertation is to create a deep understanding of this environmental complexity facing the extended supply chain, and the main research objective is to develop a construct, consisting of factors and measures, that can aid in describing its state in the context of logistics. Overall, the dissertation assumes an international business (IB) standpoint in undertaking this task whereby it is argued that countries and borders matter, and that differences between country environments lead to environmental complexity in the geographically dispersed supply chain. Country-oriented constraints may then exist at macro-economic level, or the micro-/meso- e.g. firm, network and industry levels of the business environment. In this dissertation, supply chain (logistics) environmental complexity is developed and operationalised in terms of the range and heterogeneity of country-oriented macro- logistics factors that need to be considered in extended, cross-border, or global supply chain (logistics) operations. The remainder of this dissertation is thereafter dedicated to finding these factors, and their respective information measures, by the application of a decision-making approach. A decision factor is one that influences the decision on selection with regards to environmental complexity, and an information measure is a unit of measurement that aids decision-making by providing some information on the factor. The findings of this dissertation are based upon multiple literature reviews, content analyses and expert opinions, and suggest the importance of 17 such decision factors and 187 different types of information measures, which describe the state of environmental complexity in extended, cross-border, or global supply chain operations. The study is particularly relevant from the perspective of strategy and design issues in global supply chain management, international operations management and international business, and more specifically for environmental scanning and decision-making applications such as site location and transport mode selection. By applying the results of this dissertation decision-makers may, for example, get a preliminary idea of the environmental complexity surrounding their extended supply chains. URI: http://hdl.handle.net/10398/7823 Files in this item: 1
Aseem_Kinra.pdf (28.74Mb) -
Red thread from a WorkshopProckl, Günter; Gammelgaard, Britta (Frederiksberg, 2012)[More information][Less information]
Abstract: Sustainability in business is clearly recognized as a very important topic which is intensively discussed in theory and practice. (When it comes to the social and ecological aspects of sustainability, the logistics and transportation industry is often considered one of the prime suspects to be identified as a major polluter reluctant to implement changes and improvements. A workshop was designed and organized in the fall of 2011 to start a discussion on the role that the logistics service industry plays or should play in the sustainability business. The clear objective was to work on the issue – not from the viewpoint of politics and society, not from the viewpoint of industry and the retail sector, and not from that of academia ‐ but from the view of the logistics service providers. In other words, the workshop was designed to help develop a clear statement of the role of the logistics industry. A statement of the logistics industry’s role as the logistics industry understands it. This short paper recapitulates the red thread of the workshop discussions and ends with a summary. This summary is meant as a first draft of a manifest of the industry regarding their view towards the topic of sustainability. It provides statements in response to four basic questions regarding sustainability. As this manifest is made by a focused, but in size and geography limited group, it is of course not representative. Therefore we would like to encourage everyone from the industry in addition to those from outside the industry to support us with comments. Tell us if and why you agree or not, and how we could improve and augment the statements made. URI: http://hdl.handle.net/10398/8585 Files in this item: 1
Prockl_Gammelgaard.pdf (405.4Kb) -
Nielsen, Steen; Melander, Preben; Jakobsen, Morten (København, 2003)[More information][Less information]
Abstract: Artiklen er resultatet af en undersøgelse af 154 virksomheder foretaget indenfor et samlebegreb, der her benævnes 'Moderne Økonomistyrings-Værktøjer' (MØV). MØV omfatter her: Activity Based Costing, Activity Based Management, target costing, lifecycle- costing, kaizen costing, Total Quality Management, ikkefinansielle performance mål, quality costing, cost of engineering, strategic costing, Business Excellence Modellen, Balanced Scorecard, videnregnskab, Economic Value Added, samt Shareholder Value. Disse begreber er udvalgt, da de vurderes at være de mest kendte og mest omdiskuterede såvel i teorien som i praksis. De inkluderede værktøjer er således ikke udtømmende for listen af nyere økonomistyringskoncepter og ledelsesmodeller. Data er indsamlet ved hjælp af et spørgeskema udsendt dels postalt dels via e-mails. Formålet har været at få en form for state-of-the-art viden på området. Dette betyder, at der kun er få forklarende virksomhedsvariable inddraget. Undersøgelsen viser bl.a., at økonomistyringen i disse år bevæger sig ind på nye områder, men at dette kun sker langsomt og med et rimeligt stort time-lag til følge, i forhold til hvornår et given koncept første gang blev eksponeret i litteraturen. Et andet resultat er, at ABC og Balanced Scorecard rangerer på et højt niveau, når man ser på kendskab, hvorimod Kaizen Costing og Strategic Costing ligger forholdsvist lavt, trods det faktum, at disse i teorien har været kendt i langt længere tid. Dog ser det ud til, at de sidstnævnte mere tekniske og mere veldefinerede koncepter umiddelbart giver en større nytte. Et tredje resultat er, at trods relativt godt kendskab og en positiv holdning,er den konkrete anvendelse af koncepterne langt mindre end først antaget. URI: http://hdl.handle.net/10398/6297 Files in this item: 1
moev-artikel-1.pdf (372.7Kb) -
An analytic fixation on constitutive dynamicsPlotnikof, Mie (Frederiksberg, 2012)[More information][Less information]
Abstract: In this paper an analytic scope is elaborated in order to unpack the complexities of constitutive dynamics co-producing managerial subjects in discursive practices of public management work (my empirical field). Such framing is proposed in order to grasp the dynamic complexity of multi-modal, power-infused processes of subject formations, that is, the significant discursive practices through which different enacting forces constitute selves, actions, procedures and/or materials as managerial matters with specific normative effects. In this view managerial subjectivity becomes a question of analysing power-infused processes of active and passive performing subject formations that manage meanings of managerial matter, selves, affect conditions of actions and ways of organizing. Public management work is an interesting field to such; with the rapid changes seen in many OECD-countries, embedded managerial subjects and relating phenomena become in fluxes of binary tensions between shifting modernization discourses (e.g. in terms of ‘New Public Management’ or ‘New Public Governance’). With such the significance of formal managers are often stressed to changing ways of organizing (Bislev et al. 2002, Pedersen & Hartley 2008). But how do certain ‘selves’, ‘doings’, ‘things’ come to matter managerially in everyday management work, managing meanings and conditions of selves, others and actions? By analysing the socially embedded co-productions of managerial work, we can nuance research accounts on the performance of manageability in organizing processes. But grasping such complexity calls for discourse analytics sensitive to social-psychological aspects of constitutive dynamics, a need this paper contributes to. URI: http://hdl.handle.net/10398/8556 Files in this item: 1
Plotnikof_Abstract_2012.pdf (34.56Kb) -
Understanding ERP Usage as Complex Responsive Processes of Conversations in the Daily Practices of a Special Operations ForceChristiansen, Ulrik; Kjærgaard, Annemette; Hartmann, Rasmus Koss (Frederiksberg, 2011)[More information][Less information]
Abstract: Organizations are met with increasing demands for being in strategic control. According to conventional managerial wisdom, clearly defined tasks, uniform processes, thorough documentation and strategic oversight are all perceived as part and parcel of making large and unwieldy organizations manageable, transparent and efficient (Johnson, Scholes, & Whittington, 2008; Kaplan & Norton, 2008). To live up to these demands, numerous efforts have been undertaken, including the design and implementation of management information systems. These systems, as epitomized in Enterprise Resource Planning (ERP) systems, seek to bring the organization under strategic control by creating a unified infrastructure for collecting and analyzing data from virtually all fields of organizational operations to enable planning and monitoring of activities (Kallinikos, 2006). Expectations of these systems at all levels of the organization are high as they are expected to create organizational transparency and oversight for decision making (Hanseth, Ciborra, & Braa, 2001). In this paper, we explore how ERP systems are used and impact local practice in a specialized unit within The Danish Defense. Specifically, we ask what role SAP R/31 plays in enabling and constraining everyday local practice and the handling of complexity and uncertainty at the organizational front‐line. We draw on a case study conducted in a special operations force unit within the Danish Defense, “The Frogman Corps”. The case illuminates the difficulties of using ERP systems for management control in organizations experiencing complex operational conditions, including tension between centralized control and uniformity on the one hand and unpredictability and need for decentralized decision making on the other hand. URI: http://hdl.handle.net/10398/8364 Files in this item: 1
Ulrik_Christensen_SJM working paper.pdf (273.6Kb)
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Now showing items 14-33 of 33