Browsing Conference papers by Title
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Invitation to a dialog between two theoretical approachesWestenholz, Ann (Frederiksberg, 2013)[More information][Less information]
Abstract: Two theoretical approaches – Conventions and Institutional Logics – are brought together and the similarities and differences between the two are explored. It is not the intention to combine the approaches, but I would like to open both ‘boxes’ and make them available to each other with the purpose of creating a space for dialog. Both approaches were developed in the mid-1980s as a reaction to rational-choice economic theory and collectivistic sociological theory. These two theories were oversimplifying social life as being founded either in actor-micro level analyses or in structure-macro level analyses. The theoretical quest of both Conventions and Institutional Logics has been to understand the increasing indeterminacy, uncertainty and ambiguity in people’s lives where a sense of reality, of value, of moral, of feelings is not fixed. Both approaches have created new theoretical insights by overcoming traditional micro-macro and actor-structure dimensions. However, they have also achieved this in different ways and I ask if there is a benefit to ‘importing’ some of these differences into the other approach. URI: http://hdl.handle.net/10398/8792 Files in this item: 1
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Juul Andersen, Torben (Frederiksberg, 2011)[More information][Less information]
Abstract: How was CSR effectuated by Scandinavian management; does CSR make a difference/corporate relationship management drove CSR, as corporations grow and internationalize the need for CSR increases, there has been a shift towards in CSR requirements over the past decade/CSR can extend the scope of corporate risk management, corporate relationship management is good risk management, CSR can pay off in the long run. URI: http://hdl.handle.net/10398/8551 Files in this item: 1
Torben_Juul_Andersen_SMG.pdf (174.4Kb) -
Stenvinkel Nilsson, Ole; Møller Nielsen, Michael (Frederiksberg, 2012)[More information][Less information]
Abstract: The study analyzes statistically how course performance is influenced by study activity and individual background factors. Some students attend external exam training courses, and it is analyzed how participation in such courses influences grading. The analysis shows some unexpected results, which may serve as student recommendations in terms of choosing personal learning strategy, depending on one’s individual background. Not surprisingly, strong entrance qualifications and class participation and preparation have a strong positive effect on grading performance. More surprisingly, student satisfaction with course and teacher has no significant influence on grades, and participation in exam training courses seems to have a directly negative impact on exam performance. URI: http://hdl.handle.net/10398/8518 Files in this item: 1
Stenvinkel_Nilsson_2012_2.pdf (226.6Kb) -
Nabeth, Thierry; Razmerita, Liana; Kirchner, Kathrin (Frederiksberg, 2013)[More information][Less information]
Abstract: Social media has transformed the web into a hyper-connected social space that is inundated by a flood of social signals that reflects the activities of the members, and contributes to the dynamic of the interaction. In this context, the participants decode, process and emit information for making sense of this social world, and for acting upon it. The objective of this paper is to explore the implication of this setting for an application in the context of supporting creativity online. More specifically, we examine the effect of the massive circulation of this social information and its management on systems supporting the collective creative process online. URI: http://hdl.handle.net/10398/8690 Files in this item: 1
Razmarita.pdf (29.84Kb) -
Micro‐blogging as a tool for Public RelationsEtter, Michael; Plotkowiak, Thomas (Boston, 2011)[More information][Less information]
Abstract: This study explores how companies use the social media tool Twitter for CSR communication in order to establish good public relations. By analyzing CSR communication conducted by 30 most central corporate Twitter accounts, identified through social network analysis within a CSR‐Twitter‐network consisting of 19’855 Twitter members, we contribute to the understanding of Twitter’s role for CSR communication and public relations. Manually conducted content analysis of totally 41‘864 corporate Twitter messages gives insights into different strategies concerning intensity and interactivity of CSR communication. Based on theoretical foundations and empirical findings four CSR communication strategies for Twitter are developed. URI: http://hdl.handle.net/10398/8529 Files in this item: 1
Michael_Etter_3_paper.pdf (323.0Kb) -
Lauesen, Linne Marie (Frederiksberg, 2013)[More information][Less information]
Abstract: Purpose – The purpose of the paper is to examine the literature of CSR before and in the aftermath of the financial crisis in 2008. The aim of the research question is to map out the consequences upon CSR derived from the crisis and to derive new principles of future CSR models to come consistent with the consequences of the financial crisis, and to suggest new research as well as policy-‐making possibilities to highlight the importance and necessary survival of CSR as an instrument for sustainable and financial progress. Design/methodology/approach – The paper uses a literature review of CSR prior to and after the financial crisis 2008 with an emphasis on academic papers published in peer-‐reviewed journals. Findings – The findings of the paper reveal that post-‐crisis CSR-‐models do not articulate anything that has not been mentioned before; however they do strengthen former values of CSR, but still lacks an overall formula of how the financial sector can adopt CSR in the core of their businesses and transparently display their products and the risk adhering to them. The paper proposes a new Four-‐‘E’-‐Principle that may guide new CSR-‐models to accomplish this deficit. See under ‘Originality’. Practical implications – The paper calls for a discussion on ways in which governments and businesses can enhance social responsibility though balancing the requirements of more engagement from businesses as well as public sector companies in CSR. The paper suggest some instrumental mechanisms of how governments can engage not only multinational companies but also smaller companies and other kinds of organizations acting on the market to make them engage more in CSR. 2 Originality/value – The paper proposes a new Four-‐‘E’-‐Principle to guide the development of new CSR-‐models based upon the core of Schwartz and Carroll’s ‘Three-‐domain CSR-‐model’, which the Principle extends and revises to: Economy, L/Egal, Environment, and Ethics. This Principle disentangles the dialectic relationship between economic and social responsibility; takes financial products into a consideration; refines the definitions of good stakeholder engagement without the illusions of corporate ‘Potemkinity’1; and considers the benefit of replacing the semiotic meaning of the ‘C’ in CSR from ‘corporate’ to ‘capitalism’s social responsibility’ in order to extend the concept towards a broader range of market agents. URI: http://hdl.handle.net/10398/8777 Files in this item: 1
Linne LAUESEN_2.pdf (619.0Kb) -
Hansen, Rina; Bjørn-Andersen, Niels (, 2011)[More information][Less information]
Abstract: The paper proposes a framework for assessment and design of B2C websites focussing on Web 2.0 and social media as vehicles for involvement of current and potential customers. Three overall strategic dimensions are proposed for characterization of websites, whether the 1) purpose is branding or e-commerce, 2) communication is one-way or two-way, 3) focus is transaction or innovation. When these three strategic binary dimensions are combined, we get 2 x 2 x 2 or a total of 8 different triplet combinations. The framework is used for an assessment of 15 fashion websites in the years 2006, 2008 and 2010. URI: http://hdl.handle.net/10398/8429 Files in this item: 1
RinaHansen_NBAndersen.pdf (780.2Kb) -
A Response to Global Needs?. IACCM(International Association for Cross Cultural Competences and Management) Annual Conference: Cross Cultural Competence: Knowledge Migration, Communication and Value Change, 24-26 June, 2009 WienEgholm Feldt, Liv (Frederiksberg, 2009)[More information][Less information]
URI: http://hdl.handle.net/10398/8236 Files in this item: 1
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Built-in cooperation with business communityMadsen, Dorte (, 2012)[More information][Less information]
Abstract: The purpose of this paper is to present the design of a three year bachelor’s programme in information management. In 2006, a new educational programme in Information Management was launched at Copenhagen Business School (CBS) in Denmark: BA in Information Management (http://www.cbs.dk/im). Developing this programme was motivated by a wish to launch a programme with a specific focus on the emerging digital, global information world in which we live, and the initiation of the programme was motivated by a strong demand from the business community calling for graduates with a holistic view of information processes and practices in organisations. The paper focuses on the underlying model for curriculum design which has been developed at CBS. The model takes its starting point in the business community’s perception of the graduates’ future practice. In the bachelor’s programme in information management, the cooperation with the business community has been built into the curriculum design in the form of problem-based projects and an internship. On the basis of a survey of the business community’s perception of future practice, a qualifications profile for the programme was formulated. The importance of problem-oriented work is discussed, as well as the interplay between problem-based and discipline-based elements in the curriculum design. URI: http://hdl.handle.net/10398/8639 Files in this item: 1
Madsen2012_Curriculum design.pdf (270.2Kb) -
Grønholdt, Lars; Martensen, Anne; Jørgensen, Stig; Jensen, Peter (Frederiksberg, 2014)[More information][Less information]
Abstract: Purpose – The purpose of this paper is to examine how essential dimensions of customer experience management (CEM) drive business performance in Danish companies. Methodology/approach – An empirical study is conducted to investigate the relationships between seven CEM dimensions, differentiation, market performance and financial performance. The conceptual model is operationalized by a structural equation model, and the model is estimated and tested by using the partial least squares method. A survey among 484 companies in Denmark forms the empirical basis for the study. Findings – The findings provide evidence that the seven CEM dimensions influence financial performance. The high performing companies differentiate significantly from the low performing companies with regard to how they master CEM. All seven CEM dimensions are essential in producing differentiation, market performance and financial performance. Research limitations – This study is limited to the seven identified CEM dimensions in Danish companies. Practical implications – This study has clear implications in terms of identifying and measuring the importance of essential CEM dimensions which influence business performance. The results can help companies to understand CEM and develop CEM strategies. Originality/value – The paper provides a deeper insight into CEM and how CEM works. URI: http://hdl.handle.net/10398/8986 Files in this item: 1
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Lyck, Lise (Frederiksberg, 2013)[More information][Less information]
Abstract: I denne artikel præsenteres befolkningens størrelse og udvikling på de 27 danske småøer samt på de mellemstore danske øer. Endvidere ses på tilgængeligheden i form af de fysiske transportmuligheder. Det er erkendt, at den fysiske tilgængelighed, og her især færgedriften er livsnerven til de mindre øer. Det ses blandt andet af notatet fra Finansieringsudvalget 2013 fra Økonomi og Indenrigsministeriet om tilskudsordninger vedrørende kommuner med mindre øer. Notatet omhandler de 26 mindre øer (Mandø er undtaget pga. de specielle transportforhold) Det fremgår af notatet, at 78 % af merudgifterne for de 19 kommuner, der har små øer som en del af deres areal, skyldes færgedriften. beløbet udgjorde i alt 122,9 millioner kroner i 2012. I gennemsnit beløb merudgifterne per øbo i alt til 33.738 kr. for kommunerne, men der er meget stor variation på belastningen for de enkelte kommuner. For 9 ud af de 19 kommuner er merudgifterne under 10 kr. per indbygger i kommunen. URI: http://hdl.handle.net/10398/8808 Files in this item: 1
Lyck_4.pdf (1.125Mb) -
Why Business Schools May Not Walk Their TalkRasche, Andreas; Gilbert, Dirk Ulrich (New York, 2014)[More information][Less information]
Abstract: Business schools increasingly aim to embed corporate responsibility, sustainability, and ethics into their curricular and extracurricular activities. This paper examines under what conditions business schools may decouple the structural effects of their engagement in responsible management education from organizational practices. We argue that schools may be unable to match rising institutional pressures to publicly commit to responsible management education with their internal capacity for change. Our analysis proposes that decoupling is likely if schools (1) are exposed to resource stringency, (2) face overt or covert resistance against change processes, (3) are confronted with competing institutional pressures, and (4) perceive institutional demands as ambiguous. The discussion points to two implications. While decoupling may give rise to the illusion that responsible management education is progressing, it is also possible that an inconsistency between talk and action can help schools to articulate ambitions for responsible management education, which, over time, inspire recoupling effects. URI: http://hdl.handle.net/10398/8955 Files in this item: 1
Andreas Rasche.pdf (258.2Kb) -
Et studie af, hvordan ledere i praksis anvender strategiObed Madsen, Søren (Frederiksberg, 2011)[More information][Less information]
Abstract: Selvom strategien i teorien burde sikre, at organisationen går i samme retning ved at vise den fælles vej for organisationen, medvirker strategien i praksis til at øge antallet af mulige veje, da lederne oversætter strategien ud fra deres egen kontekst. Derved øges antallet af strategier i organisationen, og et samlet overblik over sammenspillet og relationerne mellem strategierne vanskeliggøres. Ledere skelner mellem de forskellige dele af strategien som fx det abstrakte som ordlyden eller intentionen, og det konkrete som måltal og projekter. Lederne anvender de forskellige dele af strategien i forskellige sammenhænge, men taler stadigvæk om ”strategien” selv om de har skiftet dimension som fx mellem ordlyd og KPI’er. En anden dimension er, at lederne også kan opfatte strategien som rigtig, men irrelevant, hvilket hænger sammen med deres skelnen mellem det abstrakte og det konkrete i strategien. Den abstrakte dimension opfattes som værende rigtigt, mens strategien rent konkret kan være irrelevant for visse ledere. Strategien anvendes også som dokumentation for den øverste ledelses intentioner. Derved kan andre aktører få indblik i topledelsens tankegang, foretage modtræk, øve sig på at yde modstand på en elegant måde eller blot forberede sig på at argumentere for sin sag inden for den logik som strategien repræsenterer. URI: http://hdl.handle.net/10398/8583 Files in this item: 1
Obed_Madsen_2011.pdf (148.8Kb) -
Olsen, Mia; Hedman, Jonas; Vatrapu, Ravi (Frederiksberg, 2012)[More information][Less information]
Abstract: Ubiquitous and pervasive computing is fundamentally transforming product categories such as music, movies, and books and the associated practices of product searching, ordering, and buying. This paper contributes to theory and practice of digital payments by conducting a design science inquiry into the mobile phone wallet (m-wallet). Four different user groups, including young teenagers, young adults, mothers and businessmen, have been involved in the process of identifying, developing and evaluating functional and design properties of m-wallets. Interviews and formative usability evaluations provided data for the construction of a conceptual model in the form of sketches followed by a functional model in the form of low-fidelity mockups. During the design phases, knowledge was gained on what properties the users would like the m-wallet to embody. The identified properties have been clustered as ‘Functional properties’ and ‘Design properties’, which are theoretical contributions to the on-going research on m-wallets. One of the findings from our design science inquiry into m-wallets is that everyday life contexts require that evaluation criteria have to be expanded beyond “functionality, completeness, consistency, accuracy, performance, reliability, usability, fit with the organization, and other relevant quality attributes” [12] that are used within current design science work. URI: http://hdl.handle.net/10398/8502 Files in this item: 1
Olsen_Hedman_Vatrapu.pdf (417.1Kb) -
Ulslev Pedersen, Rasmus; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: In this paper we present a case study of early prototyping work performed within a Danish advanced technology project. We specifically investigate the problems and issues related to throw-away prototypes in sensor-intensive systems. An important criterion is to record and perhaps later reproduce the identified contributions of the throw-away prototypes, and to this end we use the educational version of Lego Mindstorms NXT. To achieve methodological rigor we have used the Design Science Framework by Hevner et. al. It allows us to focus on the prototyping effort (called the design cycle) without letting go of either the relevance or rigor related to the project. We relate the case study to a Human Work Interaction Design (HWID) framework for the use of interactive, sensor-intensive prototypes to develop interactive greenhouse climate management systems. By applying guidelines suggested in design science to the case studied, we identify a number of interactive prototypes that successively address core issues in this particular setting. Finally, the problems and issues pertaining to this setting is presented and identified. The main contribution of this paper is that it, by pointing out problems and issues related throw-away prototyping with sensor-intensive systems, extends the design cycle of the original design science framework. This is determined to be a necessary step in order to address the inherent multi-disciplinarily of sensor-intensive HWID systems. URI: http://hdl.handle.net/10398/8601 Files in this item: 1
Ulslev_Clemmensen.pdf (581.3Kb) -
Naar, Liisa; Våland, Marianne Stang (Frederiksberg, 2014)[More information][Less information]
Abstract: Increasing interest in ‘design thinking’ in the fields of management and organization has resulted in a concern with using design-oriented approaches as means to support organizational change and innovation. To this end, conceptual ideas such as Boland and Collopy’s ‘managing as designing’ have aimed at exploring how ‘design thinking’ can inform managers and the work done in organizational contexts. However, these concepts tend to be discussed theoretically with little grounding in empirical studies of practice that might inform managing according to a ‘design thinking’ approach. In this paper we look at one attempt at facilitating organizational change through ‘design thinking’. The context is the design of a new building for the UTS Business School, Sydney by architect Frank Gehry. User participation was applied to engage stakeholders in ways that would produce valuable input for managers as well as architects. We consider how architectural design and organizational change are constructed and accomplished and to what extent the manager’s approach can be considered ‘design thinking’. Our findings suggest that while ‘design thinking’ may be one approach to managing complex change processes, a deeper engagement between designers, managers and users is needed. URI: http://hdl.handle.net/10398/9012 Files in this item: 1
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Lyck, Lise (Geneva, 2012)[More information][Less information]
Abstract: The purpose of this article is to present and analyze the Greenland Home Rule from a government and governance perspective and to relate it to the Moroccan initiative for negotiating an autonomy statute for the Sahara region and thereby to contribute to an end of this dispute. In order to make a presentation and analysis meaningful, a presentation of the historical and political context for the Nordic development is required and also a short comparison to the context for the Sahara region question, keeping in mind the differences between the two political, social, historical, and cultural contexts. In particular, while the autonomy of Greenland is well established since many years, the proposal for Sahara is still open for negotiation by all the parties and has been considered by the UN Security Council as “serious and credible”, which should be understood as an encouragement to all parties to use it as a starting point for negotiations, and enrich the scope of power devolution. Needed is also a short overview over autonomy models and the development of autonomy statutes to give a perspective on the options. On this background the Greenland Home Rule Model is presented and analyzed and the government/governance problematic analyzed in depth. The relevance for the Moroccan initiative for negotiating an autonomy statute for the Saharan region of the juridical formulation and the experiences from Greenland is discussed and the learning presented pointing out advantages and pitfalls to consider and evaluate. The last section includes a conclusion based on the presented analysis and some recommendation to consider. All is presented for further discussion and evaluation among the stakeholders interested in a solution of the autonomy question for the Sahara region. URI: http://hdl.handle.net/10398/8479 Files in this item: 1
LYCK_2012_5.pdf (190.3Kb) -
A literature review and a suggestion of how to study the issueWestenholz, Ann (, 2012)[More information][Less information]
Abstract: Purpose: First, the aim is to clarify that it is worth investigating working life in Chinese companies located in Denmark. Second, I outline a way of how to empirically study the issue. Design/methodology/approach: A literature review and a suggestion of how to study the issue. Findings: There is a growing amount of literature dealing with Chinese and Western working life. The term ‘Western’ mostly refers to studies in North America. However the Danish way of organizing working life is not comparable to that of North America. I argue that we need to research the impact on working life in Denmark when Chinese companies settle in an institutional context like the Danish one. It is shown that Chinese institutional orders of organizing working life are very different to those in Denmark. I outline a method of how to empirically study the interaction between Chinese and Danish managers and employees working together in Chinese companies in Denmark. I argue that when these people work together, they also become engaged in institutional work dealing with the inconsistencies between the institutional orders of organizing. To study how institutional work emerges, I propose that we take inspiration from Boltanski and Thévenot’s theory of justification, different worlds, and different worth. Research limitation: The empirical data gathering has just started and the analysis has yet to be conducted. Practical implications: Even though the paper is not based on an empirical study, implications for studying how working life is organized in Chinese companies located in Denmark are suggested. Keywords: Internationalization of Chinese companies. Institutional orders of working life in China and Denmark. Institutional work in Chinese companies settled in Denmark. Boltanski and Thévenot’s theory of justification, different worlds, and different worth. URI: http://hdl.handle.net/10398/8644 Files in this item: 1
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Analyzing the illegal distribution of digital games via BitTorrentDrachen, Anders; Bauer, Kevin; Veitch, Robert W. D. (Frederiksberg, 2011)[More information][Less information]
Abstract: The practice of illegally copying and distributing digital games is at the heart of one of the most heated and divisive debates in the international games environment. Despite the substantial interest in game piracy, there is very little objective information available about its magnitude or its distribution across game titles and game genres. This paper presents the first large-scale, open-method analysis of the distribution of digital game titles, which was conducted by monitoring the BitTorrent peer-to-peer (P2P) filesharing protocol. The sample includes 173 games and a collection period of three months from late 2010 to early 2011. With a total of 12.6 million unique peers identified, it is the largest examination of game piracy via P2P networks to date. The study provides findings that reveal the magnitude of game piracy, the timefrequency of game torrents, which genres that get pirated the most, and the relationship between aggregated review scores and ESRB-ratings. URI: http://hdl.handle.net/10398/8495 Files in this item: 1
drachen_bauer_veitch_2011.pdf (2.033Mb) -
Its Residual Deposits in Organizations – Implications and PotentialsLedborg Hansen, Richard (Frederiksberg, 2014)[More information][Less information]
Abstract: This paper presents the experience and observations gained under two group relation exercises(Miller, 1990) conducted as part of two university courses for graduate student at CBS (Copenhagen Business School). The paper suggests that despite a decidedly clear ability to present themselves as authentic members of temporary organizations the students also displayed a clear inability to connect to the presentations of each other. This apparent high skillset in presenting but low skillset in relating led us to formulate a thesis of Facebook behavior aimed at describing and suggesting the presence of residual deposits from technology in organizations and its effect on individuals ability to connect to one another. Based on the case study the paper describes indications and suggests potential implication hereof. Given the inherent enhancement possibilities of technology our expectation for entertainment-‐rich information and highly interesting communication are sky-‐high and rising. With a continuous increase in digitized communication follows a decrease in face-‐to-‐face encounters and our ability to engage in inter-‐personal relationships are suffering for it (Davis, 2013). The behavior described in this paper suggests a regressive behavior -‐ one I suggest it is conditioned and legitimized by the use of technology. The risk is one of churning out callous members of society high on overt people skills but potentially incapable of building relationships. Since society is constantly looking to technology (Howard-‐Jones, 2011) for increases in effectiveness and efficiency we indiscriminately embrace digital communication and digitized information dissemination with enthusiasm – at the risk of ignoring the potentially dark side of technology. However, technology also holds a promise for better understanding precisely for the same reasons – that the growing amount of digitized communication “out there” represents data waiting to be sifted, analyzed and decoded. In this paper “Facebook behavior” refers to a particular behavior characterized by presenting your self and representations of selected self in the hope of getting a response. The responsive behavior you in turn expose your self to, can oscillate between complete ignorance as one polarization or a Like and possible a short comment being the other end of the scale – neither of which constitutes a relationship but both ends are accepted as representations of such. URI: http://hdl.handle.net/10398/9032 Files in this item: 1
Ledborg hansen.pdf (384.9Kb)