Browsing Research documents by Author "Zinner Henriksen, Helle"
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Rukanova, Boriana; van Stijn, Eveline; Zinner Henriksen, Helle; Baida, Ziv; Tan, Yao-Hua (København, 2006)[More information][Less information]
Abstract: A major challenge for European governments is solving the dilemma of increasing security and control of international trade, while at the same time reducing the administrative overhead carried by commercial and public administration organizations. Process redesign and use of ICT are widely perceived as key components of a solution. Thus, we see that many ICT-driven change efforts have taken and continue to take place under the header of eGovernment. These changes are not always successful, however, and not yet wellunderstood. In this article, we provide an interpretive longitudinal account of the strategic IS efforts at the Dutch Tax and Customs Administration (DTCA). Instead of focusing on IS that supports the government itself or the relations between governments and citizens, we seek to contribute to the sparse literature that is specifically directed at the interactions between EU initiatives in eGovernment, national governments, and businesses. By providing a narrative of DTCA that spans multiple levels and multiple time frames, we seek to explore eGovernment developments from the 1960s to now. We discuss our findings by examining the changes at DTCA building primarily on Van de Ven & Poole's (1995) work "Explaining development and change in organizations" in which they describe four "motors of change" – life cycle, teleology, dialectics, and evolution – and we combine it with some of Pettigrew's ideas on change. This combinatory theory offers a way of thinking about the occurrence of change in a dynamic context, both for researchers and practitioners. A key implication is that the theory is not only useful retrospectively, but can also be used to identify "running motors" and as such, awareness of the complexities and dynamics of these change processes can provide an impetus for managers and action researchers to identify challenges and opportunities to influence change. Keywords: eGovernment, eCustoms, regulation, organizational change, longitudinal, historical, interpretive URI: http://hdl.handle.net/10398/6449 Files in this item: 1
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Leonard, Jenny; Zinner Henriksen, Helle (Frederiksberg, 2011)[More information][Less information]
Abstract: Enterprise Systems have become the default support systems for business processes in commercial organisations. Their promise of increased efficiency and effectiveness fits well with profit-based strategic objectives, and can be linked directly to customer choice. The last fifteen years have seen extensive implementation of Enterprise Systems in the University sector. While efficiency and effectiveness may be important in this sector, they are not linked directly to customer choice – the concept of a customer is complex, and choices may include many influences which are unaffected by administrative processes. Using one Australian and one Danish University as examples, an analysis of the benefits from using Enterprise Systems in Universities and in supermarkets is undertaken. There are some differences in the nature of those benefits. More importantly, differences in links between those benefits and the effect on customer choice are pronounced, with significant impacts for research and practical implications of Enterprise Systems. URI: http://hdl.handle.net/10398/8484 Files in this item: 1
leonard_zhenriksen_2011.pdf (236.5Kb) -
the efficacy of institutional discourseZinner Henriksen, Helle; Viborg Andersen, Kim (København, 2003)[More information][Less information]
Abstract: During the mid to late 1990s, shaping diffusion of B2B e-commerce was a key priority for governments and business associations. Viewing e-commerce as the key to continuous economic growth and a vehicle for transformation to the digital economy, national action plans were formulated to accelerate the standard development and adoption of e-commerce. This chapter argues that the Danish EDI Action Plan from 1996 cemented structural problems for the ongoing adoption and diffusion of newer B2B technologies due to a discrepancy between goals and actions, imbalanced partner allocation in standard development and an overwhelming focus on the public sector despite ambitions to fuel the overall business adoption of B2B e-commerce. URI: http://hdl.handle.net/10398/6475 Files in this item: 1
utility_ inf working paper.pdf (381.9Kb) -
Zinner Henriksen, Helle; Viborg Andersen, Kim; Juul, Niels Christian (København, 2005)[More information][Less information]
Abstract: Sammenfatning af undersøgelsen En netop gennemført spørgeskemaundersøgelse afdækker et betydeligt skift i kommunernes anvendelse af Internettet til indkøb i 2004 i forhold til to og fem år tidligere, hvor tilsvarende undersøgelser blev gennemført. Hvor det i 2002 var de mindre kommuner der var bedre til at søge information om vareindkøb på nettet, er dette billede dramatisk ændret i 2004. De mellemstore kommuner og store kommuner har distanceret de mindre kommuner. Det er overvejende de store kommuner der anvender e-indkøb og udnytter en stor del af de muligheder e-indkøb giver. De danske kommuner har i betydeligt omfang taget Internettet til sig på indkøbsområdet. Fra for fem år siden at være stort set uberørt af Internettet, er det i dag mindre end 2 procent der ikke køber ind via Internettet dagligt, ugentligt eller månedligt. De danske kommuner klarer sig ikke bare godt vurderet ud fra tidligere års præstationer, men også sammenlignet med norske kommuner som har indgået i undersøgelsen. De norske kommuner der medvirkede i undersøgelsen, er således på samme niveau, som de danske var for godt to år siden. Undersøgelsen viser, at den væsentligste drivkraft for implementering er forbedring af arbejdsrutiner, mens økonomiske besparelser kommer længere nede af listen. Trods den positive vurdering af mulighederne for bedre arbejdsrutiner og økonomiske besparelser, er kun 3% af kommunernes leverandører e-indkøbs leverandører, mindre end 1% af kommunernes indkøbsbudget anvendes online og blot 3% af kommunernes fakturaer modtages som e-fakturaer. URI: http://hdl.handle.net/10398/6444 Files in this item: 1
03_2005.pdf (321.0Kb) -
Online GPA Data in Lower Secondary SchoolsNormann Andersen, Kim; Zinner Henriksen, Helle; Medaglia, Rony; Hjerrild Carlsen, Mathilde; Sløk, Camilla (Frederiksberg, 2012)[More information][Less information]
Abstract: Despite ten years of direct regulation, our study of Danish lower secondary schools shows that they do not provide online access to the GPA for individual public schools (N=1,592). Using Lipsky’s gate-keeping theory, we investigate the lack of data provision as indicator not only of professionals’ being reluctant to accept imposed standards and control from central level (top-down) but also avoiding demands from parents (and children) on transparency and accountability (bottom-up). The lack of accessibility of grades on the web can thus be seen as a classical gate-keeping mechanism evolving in the age of information society where expectations of end-of-gatekeeping by providing accessibility and transparency using information systems has been outnumbered by classical forces of gate-keeping. URI: http://hdl.handle.net/10398/8593 Files in this item: 1
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Viborg Andersen, Kim; Zinner Henriksen, Helle (København, 2006)[More information][Less information]
Abstract: Bhutan is in economic terms highly dependent of tourism. E-tourism is in this report assessed as a mean to maintain the current positive development in tourism and as a driver for extending tourism to new markets. Effective use of information, communication, distribution and transactions through the new media, such as the Internet, can lead to an increased level of economic activity in the tourism sector in Bhutan. Also, the indirect economic impacts on transportation, accommodation and the retail/ handicraft industry can be substantial. The macro-economic impacts of e-tourism in terms GDP growth, improvement of the foreign exchange balance, and increased employment are in this report described in three scenarios based on a forecasted annual increase in tourism by 15%. In the event driven scenario where the Bhutanese tourism industry manages to increase the number of bed nights per tourist and their consumption by 15% and to increase the number of international arrivals by 5%, there is a short term increase in the GDP output from the tourism sector and the dependent sectors by 22.4%, an improvement of the foreign exchange balance by 1.2 million USD, and an increase in the employment in the tourism sector and the dependent sectors by 5.1%. In the transition driven scenario the Bhutanese tourism sector manages to use the internet and other technologies to increase the number of international arrivals by 15% but the number of bed nights increases by only 5% and the consumption by 5%. In this scenario, the GDP output increases by 8.7% and employment by only 2.3%, whereas the foreign exchange balance increases by 623,000 USD. In the tourism consumption spending driven scenario, there is an increase in the number of international arrivals and bed nights by 5% only, but the consumption by tourists increases by 15%. Thus, the GDP contribution from the tourism sector and the dependent sectors increases by 15.5% and employment by 6.7%, whereas the foreign exchange balance increases by 873,000 USD. There are several challenges to be met in order for the full scale benefits of e-tourism to materialize. Effective online visa procedures and marketing training of tour operators are being implemented as part of the E-Bhutis project. Economic incentives for the tour operators and the scale of economics benefits are less visible in the current business structure. The relative limited international orientation of the tour market and the lack of international players at the Bhutan market are other inhibiting factors for e-tourism to materialize in the Bhutanese economy. This report also highlights several facilitating factors for e-tourism to flourish: the commitment by the Association of Bhutanese Tour Operators (ABTO) and the willingness of the various institutional players to facilitate a smoother visa application process. URI: http://hdl.handle.net/10398/6439 Files in this item: 1
wp2006-009.pdf (438.6Kb) -
Economic and political rationalityZinner Henriksen, Helle; Mahnke, Volker; Meiland Hansen, Jens (København, 2003)[More information][Less information]
Now showing items 1-7 of 7