Client Centred Design


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Client Centred Design

Vis færre oplysninger Ørngreen, Rikke N. en_US Nielsen, Janni en_US Levinsen, Karin en_US 2009-02-04T10:23:46Z 2009-02-04T10:23:46Z 2004-08-30T00:00:00Z en_US
dc.description.abstract Abstract In this paper the Human Computer Interaction (HCI) Research Group reports on the pre-phase of an e-learning project, which was carried out in collaboration with the client. The project involved an initial exploration of the problem spaces, possibilities and challenges for an online accredited Continued Medical Education (CME) programme at the Lundbeck Institute. The CME programme aims at end-users, which are primarily general practitioners, but also specialists (psychiatrist and psychologists), from all over the world. The assumption was that it would be possible to identify and build on resources and competencies already existing in the client organisation. We asked: What is it we know? Uncovering the prerequisites and background of and with the client allowed us concurrently to identify: What do we not know? Working iteratively in collaboration with the client, allowed us to build on existing resources and networks, suggesting a design, which also included end-users community needs and work-context. Our argument is that if a preparation phase both seeks to confirm knowledge and contemplate what is not yet known, giving attention to the context and need of the client (i.e. not only end-users,) then it is possible to build on existing resources within the client organisation, leading to grounding of design decisions and a match between the e-learning environment designed and the capabilities of the client. en_US
dc.format.extent 11 s. en_US
dc.language eng en_US
dc.relation.ispartofseries Working paper;2004-013 en_US
dc.subject.other softwareudvikling en_US
dc.subject.other human-computer interaction en_US
dc.subject.other e-learning en_US
dc.subject.other edb-brugere en_US
dc.subject.other samarbejde en_US
dc.subject.other systemudvikling-edb en_US
dc.subject.other client centred studies en_US
dc.subject.other collaboration en_US
dc.subject.other preparation phase en_US
dc.title Client Centred Design en_US
dc.type wp en_US
dc.accessionstatus modt04aug30 miel en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for Informatik en_US
dc.contributor.departmentshort INF en_US
dc.contributor.departmentuk Department of Informatics en_US
dc.contributor.departmentukshort INF
dc.idnumber x656444060 en_US København en_US
dc.publisher.year 2004 en_US
dc.title.subtitle A case study on collaboration with clients, in community interaction and learning design en_US

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