Why firm-established user communities work for innovation

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Why firm-established user communities work for innovation

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dc.contributor.author Jeppesen, Lars Bo en_US
dc.contributor.author Frederiksen, Lars en_US
dc.date.accessioned 2009-02-04T10:26:27Z
dc.date.available 2009-02-04T10:26:27Z
dc.date.issued 2005-01-18T00:00:00Z en_US
dc.identifier.isbn 8778690943 en_US
dc.identifier.uri http://hdl.handle.net/10398/7218
dc.description.abstract Studies of the sources of innovations have recognized that many innovations are developed by users. However, the fact that firms employ communities of users to strengthen their innovation process has not yet received much attention. In firm-established user communities users freely reveal innovations to a firm’s product platform, which in turn puts the firm in a favorable position (a) because these new product features become available to all users by sharing on a user-to-user basis, or (b) because it allows the firm to pick up the innovations and integrate them in future products and then benefit by selling them to all users. We study the key personal attributes of the individuals responsible for innovations and the creation of value in this organizational context, namely the innovative users, to explain why firm-established user communities work. Analyzing data derived from a web-based questionnaire generating 442 answers we find that innovative users are likely to be (i) hobbyists, an attribute that can be assumed to affect innovators’ willingness to share innovations (positively), and (ii) responsive to "firm-recognition" as a motivating factor for undertaking innovation, which explains their decision to join the firm’s domain. In agreement with earlier studies we also find that innovative users are likely to be "lead users", an attribute that we assume to affect the quality of user innovation. Whether or not a firm-established user community can be turned into an asset for the firm is to a great extent conditioned by the issues studied in this paper. Keywords: Innovation, User community, User Characteristics JEL code(s): L21; L23; O31; O32 en_US
dc.format.extent 30 s. en_US
dc.language eng en_US
dc.relation.ispartofseries Working paper;2004-002 en_US
dc.title Why firm-established user communities work for innovation en_US
dc.type wp en_US
dc.accessionstatus modt05jan18 miel en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for Industriøkonomi og Virksomhedsstrategi en_US
dc.contributor.departmentshort IVS en_US
dc.contributor.departmentuk Department of Industrial Economics & Strategy en_US
dc.contributor.departmentukshort IVS en_US
dc.idnumber 8778690943 en_US
dc.publisher.city København en_US
dc.publisher.year 2004 en_US
dc.title.subtitle The personal attributes of innovative users in the case of computer-controlled music en_US


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