Browsing Working Papers (INF) by Year Published
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Beyond the Business CaseHolck, Jesper; Kühn Pedersen, Mogens; Holm Larsen, Michael (København, 2005)[More information][Less information]
Abstract: Lately we have seen a growing interest from both public and private organisations to adopt Open Source Software (OSS), not only for a few, specific applications but also on a more general level throughout the organisation. As a consequence, the organisations’ decisions on adoption of OSS are becoming increasingly more important and complex. We present three perspectives organisations can employ in their decisions: seeing OSS acquisition as a business case, as COTS acquisition, and as architectural change within a governance framework. We present case studies of decisions on OSS adoption, and categorise the decision criteria we have found. Our results indicate that for large-scale adoption of OSS, focus will be on architectural considerations: enterprise-wide architectures will at first be a barrier, but in the long term OSS’s support of open standards can be a major enabler for OSS adoption. In contrast, in smaller organisations and in small-scale adoption of OSS, the cheap price of OSS is a major enabler, as it provides a good opportunity for experiments and short-term economic benefits. For small organisations these experiments can lead to development of a common IT-architecture, and in larger organisations OSS can be adopted in niche-areas, without significantly violating an existing IT-architecture. Keywords: open source, COTS, IT architecture, governance URI: http://hdl.handle.net/10398/6471 Files in this item: 1
07_2005.pdf (167.0Kb) -
Willison, Robert (København, 2005)[More information][Less information]
Abstract: There is currently a paucity of literature focusing on the relationship between the actions of staff members, who perpetrate some form of computer abuse, and the organisational environment in which such actions take place. A greater understanding of such a relationship may complement existing security practices by possibly highlighting new areas for safeguard implementation. To help facilitate a greater understanding of the offender/environment dynamic, this paper assesses the feasibility of applying criminological theory to the IS security context. More specifically, three theories are advanced, which focus on the offender’s behaviour in a criminal setting. Drawing on an account of the Barings Bank collapse, events highlighted in the case study are used to assess whether concepts central to the theories are supported by the data. It is noted that while one of the theories is to be found wanting in terms of conceptual sophistication, the case can be made for the further exploration of applying all three in the IS security context. URI: http://hdl.handle.net/10398/6468 Files in this item: 1
04_2005.pdf (97.42Kb) -
Zinner Henriksen, Helle; Viborg Andersen, Kim; Juul, Niels Christian (København, 2005)[More information][Less information]
Abstract: Sammenfatning af undersøgelsen En netop gennemført spørgeskemaundersøgelse afdækker et betydeligt skift i kommunernes anvendelse af Internettet til indkøb i 2004 i forhold til to og fem år tidligere, hvor tilsvarende undersøgelser blev gennemført. Hvor det i 2002 var de mindre kommuner der var bedre til at søge information om vareindkøb på nettet, er dette billede dramatisk ændret i 2004. De mellemstore kommuner og store kommuner har distanceret de mindre kommuner. Det er overvejende de store kommuner der anvender e-indkøb og udnytter en stor del af de muligheder e-indkøb giver. De danske kommuner har i betydeligt omfang taget Internettet til sig på indkøbsområdet. Fra for fem år siden at være stort set uberørt af Internettet, er det i dag mindre end 2 procent der ikke køber ind via Internettet dagligt, ugentligt eller månedligt. De danske kommuner klarer sig ikke bare godt vurderet ud fra tidligere års præstationer, men også sammenlignet med norske kommuner som har indgået i undersøgelsen. De norske kommuner der medvirkede i undersøgelsen, er således på samme niveau, som de danske var for godt to år siden. Undersøgelsen viser, at den væsentligste drivkraft for implementering er forbedring af arbejdsrutiner, mens økonomiske besparelser kommer længere nede af listen. Trods den positive vurdering af mulighederne for bedre arbejdsrutiner og økonomiske besparelser, er kun 3% af kommunernes leverandører e-indkøbs leverandører, mindre end 1% af kommunernes indkøbsbudget anvendes online og blot 3% af kommunernes fakturaer modtages som e-fakturaer. URI: http://hdl.handle.net/10398/6444 Files in this item: 1
03_2005.pdf (321.0Kb) -
Gatti, Anna; Vendelø, Morten Thanning (København, 2005)[More information][Less information]
Abstract: Our paper reports research from the emerging institutional field of venture capitalists in Europe. In Europe venture capitalism began to emerge about ten years ago, and thus, in Europe the phenomenon has the characteristics of emergence and novelty, as a local in-dustry venture capitalists have yet to develop distinctive characteristics. The European countries do not constitute a homogeneous institutional environment, but must be per-ceived as different local settings, and thus, venture capitalism may evolve into different forms in the various parts of Europe. The objective is to understand if and how differen-ces in local institutional settings affect learning and adaptation by European venture ca-pitalists and start-ups, and thus, affect the processes of field formation. For example, it has been observed that institutional settings can facilitate or discourage learning from direct experience (Herriot et al., 1985). Thus, depending on the institutional settings venture capitalists and start-ups may rely on diffusion of experience in various degrees. Experiences can diffuse from the US, where venture capitalism as an entrepreneurial form evolved in Silicon Valley in the 1970s. In the US venture capitalists represent an institutionalized type of organization with formalized rules and standards, codified be-havior and roles (Suchman, 1995; Suchman et al., 2001). European venture capitalists and start-ups may imitate behavior and rules developed in Silicon Valley, and thus, a second research objective is to understand if and how US venture capitalism affect the evolvement of venture capitalism in Europe. We study the emergence of a venture capitalist industry in Denmark and Italy, and thus, by selecting two countries with distinctive differences in cultures and institutions, we study learning and adaptation by venture capitalists and start-ups in different institutio-nal settings. We suggest that venture capitalists and start-ups perceiving institutional settings as non venture-friendly are more likely to rely on learning by imitation than on trial-and-error learning. URI: http://hdl.handle.net/10398/6515 Files in this item: 1
05_2005.pdf (492.0Kb) -
Holm Larsen, Michael (København, 2005)[More information][Less information]
Abstract: As deals are becoming more complex, and as technology, and the people supporting it, are becoming key drivers of merger and acquisition processes, planning of information and communication technologies in early stages of the integration process is vital to the realization of benefits of an Merger & Acquisition process. This statement is substantiated through review of literature from academics as well as practitioners, and case exemplifications of the financial service organization, the Nordea Group. Keywords: ICT Integration, Mergers & Acquisitions, Nordea Group. URI: http://hdl.handle.net/10398/6446 Files in this item: 1
08_2005.pdf (677.0Kb) -
Introducing Seven New Product Project Types for the Study of Innovation ManagementRosenø, Axel (København, 2005)[More information][Less information]
Abstract: Product innovativeness is a key moderating variable for the study of innovation management (Song & Montoya-Weiss 1998, p. 124). For this reason, some empirical studies of innovation management examine new product processes, critical success factors, and market learning practices for incremental versus discontinuous new product projects (Song & Montoya-Weiss 1998; Atuahene-Gima 1995; Veryzer 1998a; Lynn et al. 1996; O’Connor 1998; Rice et al. 1998). By looking at both these types of new product development projects, empirical observations are likely to be more realistic than those of studies that do not discriminate between more or less innovative projects. Even so, a dualistic view of the matter does not capture the nuances (Green et al. 1995)1 of the relationship between product innovativeness and innovation management practices. Hence, there is a need for richer innovativeness typologies that go beyond the dichotomous view and, thereby, lend themselves to a more finegrained study of innovation management practices for different types of new product projects. In fact, various innovativeness typologies exist that include more than two product types. Notably, the typology by Booz, Allen & Hamilton (1982)2 introduces two dimensions: newness to the market and newness to the company, resulting in six products types (with various combinations of high, medium and low newness). An alternative set of typologies differentiates between the product’s technological newness and its market newness, for example Abernathy & Clark’s (1985) typology with four new product types; Leonard-Barton’s (1995) five product types; and Veryzer’s (1998a) four types in a two-by-two matrix. Interestingly, these two meta-perspectives on product innovativeness (i.e. 1. new to the market and/or new to the company and 2. technological and/or market newness) are generally not included within the same typology in extant literature. For example, discussions of the technological and/or market newness of a product, often leave out the question of whether that newness is in the eyes of the industry and market (exogenous newness) or only for the focal firm itself (endogenous newness). More broadly, it can be stated that "... little continuity exists in the new product literature regarding from whose perspective this degree of newness is viewed and what is new" (Garcia & Calantone 2002, p. 112). URI: http://hdl.handle.net/10398/6441 Files in this item: 1
01-2005.pdf (2.685Mb) -
Tools, techniques and methods for developmentNielsen, Janni; Nielsen, Lene; Jespersen, Mikkel; Smith-Hansen, Ole (København, 2005)[More information][Less information]
Abstract: The project on Personalisation of Self-service Solutions across On-line Platforms (POSS ON-LINE) focuses on users, clients, and self-service solutions. It is based on the understanding that clients and users are different and have different goals, and that self-service takes place in different contexts, on different platforms, and within different applications and this requires development of complementary approaches and solutions. Traditionally the tools used to predict user behaviour build on users leaving traces of their actions. However, new application and developments for existing applications do not gather traces, and new ways of profiling the user is needed. To digitalise e.g. public services such as TOLD & SKAT to meet citizen’s needs is a huge challenge because the user’s context has to be taken into account. As the tracking tools are not sufficiently refined (1,4,14) pushing of information to users with the aim of increasing sales, e.g. AMAZON, still leaves much to be wished for. Despite the fact that the user profile, which the system generates, is continuously updated through user’s interaction with the system (15), e.g. myyahoo.com. Personalised application may both service the client and the user. The system gathers data about the user, which enables the client to push information to the user. Personalisation enables graphic user interface design that is personalised and relevant to the individual user and invites the user to get access to information with less strain. Personalisation of self-service solutions is promising and IT companies are experiencing an increase in the clients’ demands. At the same time the development of solutions moves within a shorter and shorter time span. Hence the process of innovations is paced and there is an increasing need of new ways of looking at the process of development. However, we lack methods to predict user behaviour without having to deal with huge amounts of data and data from both quantitative data as well as life world observations are required. URI: http://hdl.handle.net/10398/6476 Files in this item: 1
02-2005.pdf (301.4Kb) -
Enterprise Achitecture versus Total Cost of OwnershipHolm Larsen, Michael; Holck, Jesper; Kühn Pedersen, Mogens (København, 2004)[More information][Less information]
Abstract: Abstract: The paper presents an explorative study of Open Source Software (OSS) focusing on the managerial decisions for acquisition of OSS. Based on three case studies we argue that whereas small organizations often may chose adoption of OSS expecting significant cost savings, a major barrier for larger organizations’ adoption of OSS lies in the organizations’ consolidation of the enterprise architectures, in addition to that OSS will not be adopted before satisfactory delivery and procurement models for OSS are established. Keywords: Open Source Software, OSS, Enterprise Architecture, Total Cost of Ownership, Delivery and Procurement Model. URI: http://hdl.handle.net/10398/6490 Files in this item: 1
wp 11-2004.pdf (348.3Kb) -
Ansøgning om støtte fra e-læringspuljenJensen, Anna B.O.; Levinsen, Karin; Nielsen, Janni; Tscherning, C. C.; Yssing, Carsten; Ørngreen, Rikke (København, 2004)[More information][Less information]
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The influence of technological regimes and strategic posturesMahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden (København, 2004)[More information][Less information]
Abstract: IT-enabled innovations are of increasing importance for competitive success in most sectors today. This paper offers a novel theoretical and empirically illustrated explanation of why IT-outsourcing strategies differ between innovative first-movers, fast followers and late entrants. In particular, an analysis of three companies in the financial sector - Charles Schwab, Fidelity Investment, and Merrill Lynch - reveals that governance choices influence a company’s ap-propriable learning curve advantage to slow down or speed up adoption and imitation of IT-enabled innovation. Moreover, we discuss the implications of governance choices in techno-logical environments characterised by either accumulation or disruption. Keywords: IT-enabled innovation, outsourcing, technological regime, strategic posture, first-mover advantages, financial services, online brokerage URI: http://hdl.handle.net/10398/6488 Files in this item: 1
02-2004.pdf (878.3Kb) -
Mahnke, Volker; Venzin, Markus (København, 2004)[More information][Less information]
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Clemmensen, Torkil; Vendelø, Morten (København, 2004)[More information][Less information]
Abstract: Abstract: In this paper we present a cost effective and simple procedure for evaluating company web sites. Our assumption is that such sites are places for companies’ self-presentation and that customers are readers of these texts. Web site texts with narrative qualities, e.g. scenes, actors, acts, initiate the customers’ imagination and narrative mind and hence their decision making. These ideas are investigated in a qualitative study of two companies’ self-presentation as future work places for students. The results demonstrate that the students choose the company that has a web site with rich narrative qualities above the company that has a web site with good graphical appearance, but poor narrative qualities. In conclusion, we suggest that user centred evaluation of commercial web sites by using the suggested method can pay attention to deep, narrative structures in both the company’s self-presentation and the customers’ reading of the web site texts. Keywords: Competitive advantage, decision-making, dramas, imagination, narratives, storytelling, web-design. URI: http://hdl.handle.net/10398/6442 Files in this item: 1
08-2004.pdf (679.8Kb) -
Viborg Andersen, Kim (København, 2004)[More information][Less information]
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Nielsen, Lene (København, 2004)[More information][Less information]
Abstract: design ideas. The concept of engaging personas and narrative scenario explores personas in the light of what what it is to identify with and have empathy with a character. The concept of narrative scenarios views the narrative as aid for exploration of design ideas. Both concepts incorporate a distinktion between creating, writing and reading. Keywords: personas, scenarios, user-centered design, HCI URI: http://hdl.handle.net/10398/6448 Files in this item: 1
working paper 2004 16.pdf (542.0Kb) -
On concurrent usability testingNielsen, Janni; Yssing, Carsten (København, 2004)[More information][Less information]
Abstract: ABSTRACT Working with usability techniques, with focus on how a given technique enables data capture made us ask the question: What kind of information is it an HCI expert want from the user when conducting a usability test? We answer the question by discussing two techniques both relying on concurrent data. Think Aloud is one of the most frequently used techniques and almost an institution in itself. Eye-tracking is new in usability testing and still at an experimental level in HCI. We reflect critically upon the two obtrusive techniques. We discuss the usability of concurrent data capture, suggesting participatory analysis and retrospective verbalisation as a possible step in usability testing. Keywords Concurrent data, usability test, Think Aloud, Eye-tracking, mind, participatory analysis and retrospective verbalisation URI: http://hdl.handle.net/10398/6465 Files in this item: 1
15-2004.pdf (301.1Kb) -
A case study on collaboration with clients, in community interaction and learning designØrngreen, Rikke N.; Nielsen, Janni; Levinsen, Karin (København, 2004)[More information][Less information]
Abstract: Abstract In this paper the Human Computer Interaction (HCI) Research Group reports on the pre-phase of an e-learning project, which was carried out in collaboration with the client. The project involved an initial exploration of the problem spaces, possibilities and challenges for an online accredited Continued Medical Education (CME) programme at the Lundbeck Institute. The CME programme aims at end-users, which are primarily general practitioners, but also specialists (psychiatrist and psychologists), from all over the world. The assumption was that it would be possible to identify and build on resources and competencies already existing in the client organisation. We asked: What is it we know? Uncovering the prerequisites and background of and with the client allowed us concurrently to identify: What do we not know? Working iteratively in collaboration with the client, allowed us to build on existing resources and networks, suggesting a design, which also included end-users community needs and work-context. Our argument is that if a preparation phase both seeks to confirm knowledge and contemplate what is not yet known, giving attention to the context and need of the client (i.e. not only end-users,) then it is possible to build on existing resources within the client organisation, leading to grounding of design decisions and a match between the e-learning environment designed and the capabilities of the client. URI: http://hdl.handle.net/10398/6469 Files in this item: 1
13-2004.pdf (403.8Kb) -
Vendelø, Morten Thanning (København, 2004)[More information][Less information]
Abstract: Keywords: Epistemology, field formation, information systems research, paradigms, research fields. URI: http://hdl.handle.net/10398/6496 Files in this item: 1
09-2004.pdf (259.4Kb) -
a study of how organisational identity influences the strategy-making processKjærgaard, Annemette (København, 2004)[More information][Less information]
Abstract: Organisations have to deal with increasingly complex and turbulent environments, which demand that they continuously change and adapt to new circumstances or challenges. One way for organisations to cope with these challenges is to manage the strategy-making process in order to ensure that a continuous stream of new ideas and initiatives create new opportunities and ensure that the company stays viable by adapting to new internal and external challenges. This has been pursued in studies of strategy formation (Mintzberg, 1978), strategic change (Pettigrew, 1988) and internal corporate venturing (Burgelman, 1983b, 2002) and is still a central issue in the strategic management discourse. It is generally acknowledged that continuous change is important for organisations’ survival in a changing world. On the other hand the need for stability and continuity in form of a clear and strong corporate identity is also acknowledged to be critical for organisational success (Collins & Porras, 1994). Where the organisational identity works to ensure consistency in the company’s strategic action, the strategy making process works to renew the current concept of strategy (Burgelman, 1983b). Organisations thus face a dilemma when they engage in strategy-making to reconcile the perpetual tension between continuity and change (Burgelman, 2002). This challenge is far from new and has been discussed as e.g. the balance between exploration and exploitation (March, 1991). This article attempts to answer the question of how organisational actors’ perception of organisational identity influences the strategy-making process during organisational change. The study adopts an evolutionary approach to the unfolding of the strategy-making process, using the variation-selection-retention framework of cultural evolutionary theory (Aldrich, 1999; Campbell, 1969; Weick, 1979), which has been applied to the strategy-making process by Burgelman in several of his works (Burgelman, 1983a, 1983b, 1991, 2002, 2003). URI: http://hdl.handle.net/10398/6497 Files in this item: 1
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The case of the US express delivery industryMahnke, Volker; Overby, Mikkel Lucas; Özcan, Serden (København, 2004)[More information][Less information]
Abstract: IT-enabled innovations are of increasing importance for competitive success in a range to develop associated competencies - in-house and/or through outsourcing - consequential for creating and sustaining competitive advantage. Against the backdrop of the importance of IT-enabled innovation, the key concern of this chapter is to address the crucial question: How do capability development strategies differ between first-movers and late entrants in IT-enabled services. We develop theory based on three explorative case studies – FedEx, UPS and DHL. An analysis of the three companies reveals that governance choices are influenced by a company’s attempts to create, imitate, and/or leapfrog IT-enabled innovation in varying technological regimes. of industries including express delivery services. How companies choose associated competences - in-house and/or through outsourcing - is conseqcreating and sustaining competitive advantage. Against the backdrop of the of IT-enabled innovation, the key concern of this chapter is to address URI: http://hdl.handle.net/10398/6499 Files in this item: 1
18-2004.pdf (538.4Kb) -
from Think Aloud to Participatory AnalysisNielsen, Janni (København, 2004)[More information][Less information]
Abstract: Think Aloud is cost effective, promises access to the user’s mind and is the applied usability technique. But "keep talking" is difficult, besides, the multimodal interface is visual not verbal. Eye-tracking seems to get around the verbalisation problem. It captures the visual focus of attention. However, it is expensive, obtrusive and produces huge amount of data. Besides, eye-tracking do not give access to user’s mind. Capturing interface/cursor tracking may be cost effective. It is easy to install, data collection is automatic and unobtrusive and replaying the captured recording to the user and probing about her actions and thoughts open for participatory analysis. Keywords usability test, cost effective, unobtrusive, TA, eye and cursor tracking, user experience, participatory analysis URI: http://hdl.handle.net/10398/6501 Files in this item: 1
14-2004.pdf (347.6Kb)