Browsing Working Papers (INF) by Year Published
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Insights from IndiaSudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this paper my endeavor is to explore the meaning and implication of collaberation within a dynamic frame which I refer to a capacity. First I review the collaboration literature from an innovation perspective and then develop a framework that enables me to engage with the data we collected during the Euro-India Innovation Mapping project funded by the European Union under the FP-7 program. The idea is to refine theory and contribute to a better understanding of collaborative as a capacity firms can build creating the environment of collaboration both within and outside. I conclude this paper discussing the new insight on collaborative capacity (CC) of firms and their implications for ICT collaboration and firm innovativness. URI: http://hdl.handle.net/10398/8260 Files in this item: 1
Sudhanshu_Working Paper 5.pdf (656.2Kb) -
A Delphi StudySudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: Though this paper is in a very preliminary stage, I use the data gathered using the Delphi process to discuss some policy instruments that could be of use for emerging economies to create an environment of innovation. I acknowledge fiscal instruments to be an important driver but I choose not to focus on fiscal enablers of innovation rather focusing on how the lack of fiscal incentives can help create a sustainable environment for innovation. I use the early Indian experience and contrast it with later fiscal activism shown by the government to illustrate that perhaps the government need to focus on the supply side of knowledge and let the demand for knowledge and innovation be led by the firms at the local level. I argue this strategy to be the most sustainable in the long run. URI: http://hdl.handle.net/10398/8259 Files in this item: 1
Sudhanshu_Working Paper 2.pdf (129.6Kb) -
Insights from the ICT industry in IndiaSudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this paper I discuss innovative potential at a firm level using information system literature and broadening my review to R&D literature as well. This review enables me to develop a theoretical frame of what researchers have indicated to be innovative potential or capacity at the firm level. While the information system literature does refer to a firms innovative potential as a dynamic phenomena, thus the inception of this phenomena is rooted through the R&D literature, which is helpful but in itself has a weakness. In relying on the R&D perspective to explain innovative potential of a firm information system researchers have stuck to the static notion of innovation while talking about innovative potential (IP) as a dynamic process. This paper redresses that imbalance as it tries to formulate a theory of IP that in my opinion better explains IT innovation at the firm level from a dynamic perspective in its conception, operation and instantiation. I conclude this paper with insights on what I call the dynamic IP threshold arguing that being dynamic cannot be seen as a point in time but a threshold existing over time. I then discuss some implications. I suggest that firms need to consider IP as a long term investment not only in human capital but in the way the human capital is allowed to engage with new ideas. I suggest IP can be build using institutional logics that enable openness and collegiality. URI: http://hdl.handle.net/10398/8257 Files in this item: 1
Sudhanshu_Working Paper 4.pdf (215.2Kb) -
Rai, Sudhanshu; Kuhn Pedersen, Mogens (Frederiksberg, 2010)[More information][Less information]
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The Evolution of the Indian IT IndustrySudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this article I discuss the Indian outsourcing phenomena and ask the question now what? Using data from the Euro-India project I demonstrate that a small but significant part of the Indian IT entities are moving beyond outsourcing, to co-creation where Innovation and the desire to create new markets is the key driver. This does not imply that outsourcing will disappear but it does mean that firms will engage in globalization using innovative mix of business models and technical platforms. We discuss the implication of this slow transformation to co-creation of innovation for the global outsourcing industry. The key thesis of this paper is to discuss co-creation as a form of innovation and how such a form of innovation is likely to bring Indian companies rich dividends. URI: http://hdl.handle.net/10398/8262 Files in this item: 1
Sudhanshu_Working Paper 7.pdf (69.65Kb) -
Rai, Sudhanshu; Kuhn Pedersen, Mogens (Frederiksberg, 2010)[More information][Less information]
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A Case Study of Indian FirmsSudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this paper I ask the basic question highlighted in the title, how does innovative potential and collaborative capacity contribute to a firm’s innovativeness? To address this central question I draw on innovative potential and collaborative capacity as a dynamic notion evaluates the data from India. This paper tries to create a framework creating a sustainable environment for ICT Innovation. To do that I argue that innovative potential and collaborative capacity provide a constellation of inputs to the firm to address both internal and external challenges. For instance while innovative potential works at a project or an individual level while collaborative capacity is seen to work at a firm or perhaps at the inter firm level. This does not mean IP acts only at the locus stated. I conjecture that IP/CC interact with each other at defferent levels, where each takes turn in driving the process of ICT Innovation. URI: http://hdl.handle.net/10398/8261 Files in this item: 1
Sudhanshu_Working Paper 6.pdf (442.0Kb) -
The Indian Innovative Journey, Reflections and ChallengesSudhanshu, Rai (Frederiksberg, 2010)[More information][Less information]
Abstract: In this paper I present a framework of innovation and then use the framework on interview data collected to reflect and gain insight on the status of ICT Innovation using India as a case. The central question I pose in this paper is how ICT Innovativeness can be articulated. In this paper I argue that innovativeness is a dynamic concept distinct from notions of R&D, although elements of innovativeness determine the outcome of successful R&D but a successful R&D does not necessarily imply that the is innovative. We make distinction between R&D and innovation, using the distinction we demonstrate how the dynamic nature of innovation needs to be understood distinctly different from R&D, I propose that R&D is a institutional arrangement while innovativness is a contextual phenomena being determined by factors both inside and outside the business entity. I conclude this paper with a framework for understanding the dynamic nature of ICT Innovativeness, I use data from India to reflect on the research question. URI: http://hdl.handle.net/10398/8258 Files in this item: 1
Sudhanshu_Working Paper 2.pdf (129.6Kb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Understanding and Addressing Workplace Disgruntlement through the Application of Organisational JusticeWillison, Robert (, 2009)[More information][Less information]
Abstract: Within the IS security field, employee computer crime has received increased attention. Indeed, a number of researchers have focused their attention on the behaviour of the ‘insider’, both prior to and during the perpetration. Despite this, there is currently an absence of academic insight into the problem of workplace disgruntlement and how this may motivate employee computer crime. To address this deficiency, this paper draws on a body of knowledge called ‘organisational justice’, which examines how perceptions of fairness are formed. Under this umbrella term are four constructs which relate to different organisational phenomena and influence employees’ fairness perceptions. It is believed that these constructs, entitled distributive, procedural, interactional and informational justice, and the theories which underpin them, can not only assist in understanding, but also in mitigating disgruntlement. To illustrate this, a case of employee computer sabotage is analysed, highlighting which forms of organisational justice occurred, and how they could have been addressed. The discussion section notes how mitigating disgruntlement provides a new area for safeguard implementation, with the final part of the paper discussing the conclusions and potential for future research. URI: http://hdl.handle.net/10398/7759 Files in this item: 1
WP_2009_001.pdf (249.0Kb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Clemmensen, Torkil (, 2009)[More information][Less information]
Abstract: The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods. URI: http://hdl.handle.net/10398/7950 Files in this item: 1
WP_2009_004.pdf (230.9Kb) -
Rai, Sudhanshu; Pedersen, Mogens Kuhn (Frederiksberg, 2009)[More information][Less information]
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Clemmensen, Torkil (, 2009)[More information][Less information]
Abstract: Interaction design and usability have become important contributors to economic and cultural development in emergent economies in today’s global distribution of the use and production of IT, but research and practice that incorporate cultural and non-western perspectives on software and interactive products are still in their infancy. This chapter presents theory of cultural cognitive styles and standard usability, and a framework for thinking about the maturity of cultural usability. The framework has five levels. Level I concerns the localization of the user interface, level II focuses on the localization of the usability evaluation methods, level III emerges with new user groups, level IV concerns historical changes in the concept of usability itself, and level V deals with managing a complexity of user groups. The chapter uses recent empirical results from studies of culture and usability to illustrate the need for the framework for thinking about the maturity of cultural usability. URI: http://hdl.handle.net/10398/7949 Files in this item: 1
WP_2009_002.pdf (1.486Mb) -
Clemmensen, Torkil; Roese, Kerstin (, 2009)[More information][Less information]
Abstract: In this paper, we analyze the concept of human-computer interaction in cultural and national contexts. Building and extending upon the framework for understanding research in usability and culture by Honold [3], we give an overview of publications in culture and HCI between 1998 and 2008, with a narrow focus on high-level journal publications only. The purpose is to review current practice in how cultural HCI issues are studied, and to analyse problems with the measures and interpretation of this studies. We find that Hofstede’s cultural dimensions has been the dominating model of culture, participants have been picked because they could speak English, and most studies have been large scale quantitative studies. In order to balance this situation, we recommend that more researchers and practitioners do qualitative, empirical work studies. URI: http://hdl.handle.net/10398/7948 Files in this item: 1
WP_2009_003.pdf (415.2Kb) -
Experiences from IndiaSudhanshu, Rai (Frederiksberg, 2009)[More information][Less information]
Abstract: This paper is an outcome of my experience as a team member of the Euro-India Innovation mapping project. The project set out to map India’s IT Innovativeness over two years from January 2008-to December 2009. Here I bring to the fore the different methodologies that we reviewed in order to implement the innovation mapping project and our realization that each methodology in itself though useful may not be sufficient to address the complexity of the subject matter due to the vastness of India and its emerging nature. I outline some of the challenges faced by us when designing a methodology for mapping innovation in a large emerging economy. I discuss some solutions and report on how we solved the problem only to be faced with newer challenges. A methodological design is a challenging endeavor in the normal of time, when it comes to doing the same in a large emerging economy the problems becomes compounded. I highlight some of these problems and discuss some solutions in this paper. I conclude this paper with some insights proposing a mix methodology approach has been useful in addressing the challenges of data collection in emerging economies using our Indian experience as a backdrop to our findings. URI: http://hdl.handle.net/10398/8263 Files in this item: 1
Sudhanshu_Working Paper--1.pdf (62.84Kb) -
Clemmensen, Torkil (København, 2008)[More information][Less information]
Abstract: This is a collection of talks on usability and culture with prominent researchers and practitioners on the Indian interaction design and usability scene: Apala Chavan, Anirudha Joshi, Dinesh Katre, Devashish Pandya, Sammeer Chabukswar, and Pradeep Yammiyavar. I did these talks because for several years I have been the coordinator of a cross cultural research project in India, China and Denmark that aims at investigating the impact of culture on the results of established methods of usability testing. During these years I gradually have come to realize the need for letting the prominent researchers and practitioners in the Indian software industry and university world speak about the big questions in the field. Without this grand context, it is in fact impossible to understand what research experiments will tell us about interaction design and usability in India and abroad. Therefore I first give an introduction to cultural usability and then present the six talks. URI: http://hdl.handle.net/10398/6445 Files in this item: 1
02-2008.pdf (597.9Kb) -
Proceedings from NordiCHI 2008 Workshop Sunday October 19, 2008Clemmensen, Torkil (, 2008)[More information][Less information]
Abstract: This paper raises themes that are seen as some of the challenges facing the emerging practice and research field of Human Work Interaction Design. The paper has its offset in the discussions and writings that have been dominant within the IFIP Working Group on Human Work Interaction Design (name HWID) through the last two and half years since the commencement of this Working Group. The paper thus provides an introduction to the theory and empirical evidence that lie behind the combination of empirical work studies and interaction design. It also recommends key topics for future research in Human Work Interaction Design. URI: http://hdl.handle.net/10398/7764 Files in this item: 1
01-2008.pdf (3.719Mb) -
A new point of view in the IS reference discipline discussionKjærgaard, Annemette; Vendelø, Morten Thanning (København, 2007)[More information][Less information]
Abstract: Information Systems scholars continuously debate about the nature of the IS discipline. Recently a series of articles have discussed whether the IS field has reached the status of a reference discipline. We address this issue by examining the application of the theory of sensemaking in IS research. Our findings show that the prospects for IS as a reference discipline are not promising. Based on these findings we suggest that IS scholars hallucinate when they a) assume that to become a 'real' academic discipline, IS has to become a reference discipline, and b) believe that IS will become a reference discipline in time. Hence, we describe the IS reference discipline discussion as a misconception, which should be abandoned in the pursuit of a stronger IS discipline. Academic legitimacy, information systems research, reference disciplines, theory application, theory of sensemaking URI: http://hdl.handle.net/10398/6452 Files in this item: 1
04_2007.pdf (576.2Kb)
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