A comparison of what is part of usability testing in three countries

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A comparison of what is part of usability testing in three countries

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dc.contributor.author Clemmensen, Torkil
dc.date.accessioned 2009-11-16
dc.date.accessioned 2009-11-16T14:02:52Z
dc.date.available 2009-11-16T14:02:52Z
dc.date.issued 2009-11-16T14:02:52Z
dc.identifier.uri http://hdl.handle.net/10398/7950
dc.description.abstract The cultural diversity of users of technology challenges our methods for usability evaluation. In this paper we report and compare three ethnographic interview studies of what is a part of a standard (typical) usability test in a company in Mumbai, Beijing and Copenhagen. At each of these three locations, we use structural and contrast questions do a taxonomic and paradigm analysis of a how a company performs a usability test. We find similar parts across the three locations. We also find different results for each location. In Mumbai, most parts of the usability test are not related to the interactive application that is tested, but to differences in user characteristics, test preparation, method, and location. In Copenhagen, considerations about the client´s needs are part of a usability test. In Beijing, the only varying factor is the communication pattern and relation to the user. These results are then contrasted in a cross cultural matrix to identify cultural themes that can help interpret results from existing laboratory research in usability test methods. en_US
dc.format.extent 17 s. en_US
dc.language eng en_US
dc.relation.ispartofseries Working Paper;2009-04
dc.subject.other Usability test en_US
dc.subject.other Cultural usability en_US
dc.subject.other Ethnographic interviewing en_US
dc.title A comparison of what is part of usability testing in three countries en_US
dc.type wp en_US
dc.accessionstatus modt09nov16 nijemo en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for Informatik en_US
dc.contributor.departmentshort INF en_US
dc.contributor.departmentuk Department of Informatics en_US
dc.contributor.departmentukshort INF en_US
dc.idnumber x656597606 en_US
dc.publisher.year 2009 en_US


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