Browsing Department of IT Management (ITM) by Title
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Olsen, Mia; Hedman, Jonas; Vatrapu, Ravi (Frederiksberg, 2012)[More information][Less information]
Abstract: Ubiquitous and pervasive computing is fundamentally transforming product categories such as music, movies, and books and the associated practices of product searching, ordering, and buying. This paper contributes to theory and practice of digital payments by conducting a design science inquiry into the mobile phone wallet (m-wallet). Four different user groups, including young teenagers, young adults, mothers and businessmen, have been involved in the process of identifying, developing and evaluating functional and design properties of m-wallets. Interviews and formative usability evaluations provided data for the construction of a conceptual model in the form of sketches followed by a functional model in the form of low-fidelity mockups. During the design phases, knowledge was gained on what properties the users would like the m-wallet to embody. The identified properties have been clustered as ‘Functional properties’ and ‘Design properties’, which are theoretical contributions to the on-going research on m-wallets. One of the findings from our design science inquiry into m-wallets is that everyday life contexts require that evaluation criteria have to be expanded beyond “functionality, completeness, consistency, accuracy, performance, reliability, usability, fit with the organization, and other relevant quality attributes” [12] that are used within current design science work. URI: http://hdl.handle.net/10398/8502 Files in this item: 1
Olsen_Hedman_Vatrapu.pdf (417.1Kb) -
Ulslev Pedersen, Rasmus; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: In this paper we present a case study of early prototyping work performed within a Danish advanced technology project. We specifically investigate the problems and issues related to throw-away prototypes in sensor-intensive systems. An important criterion is to record and perhaps later reproduce the identified contributions of the throw-away prototypes, and to this end we use the educational version of Lego Mindstorms NXT. To achieve methodological rigor we have used the Design Science Framework by Hevner et. al. It allows us to focus on the prototyping effort (called the design cycle) without letting go of either the relevance or rigor related to the project. We relate the case study to a Human Work Interaction Design (HWID) framework for the use of interactive, sensor-intensive prototypes to develop interactive greenhouse climate management systems. By applying guidelines suggested in design science to the case studied, we identify a number of interactive prototypes that successively address core issues in this particular setting. Finally, the problems and issues pertaining to this setting is presented and identified. The main contribution of this paper is that it, by pointing out problems and issues related throw-away prototyping with sensor-intensive systems, extends the design cycle of the original design science framework. This is determined to be a necessary step in order to address the inherent multi-disciplinarily of sensor-intensive HWID systems. URI: http://hdl.handle.net/10398/8601 Files in this item: 1
Ulslev_Clemmensen.pdf (581.3Kb) -
Analyzing the illegal distribution of digital games via BitTorrentDrachen, Anders; Bauer, Kevin; Veitch, Robert W. D. (Frederiksberg, 2011)[More information][Less information]
Abstract: The practice of illegally copying and distributing digital games is at the heart of one of the most heated and divisive debates in the international games environment. Despite the substantial interest in game piracy, there is very little objective information available about its magnitude or its distribution across game titles and game genres. This paper presents the first large-scale, open-method analysis of the distribution of digital game titles, which was conducted by monitoring the BitTorrent peer-to-peer (P2P) filesharing protocol. The sample includes 173 games and a collection period of three months from late 2010 to early 2011. With a total of 12.6 million unique peers identified, it is the largest examination of game piracy via P2P networks to date. The study provides findings that reveal the magnitude of game piracy, the timefrequency of game torrents, which genres that get pirated the most, and the relationship between aggregated review scores and ESRB-ratings. URI: http://hdl.handle.net/10398/8495 Files in this item: 1
drachen_bauer_veitch_2011.pdf (2.033Mb) -
Böhm, Markus; Henningsson, Stefan; Yetton, Philip; Leimeister, Jan Marco; Krcmar, Helmut (, 2011)[More information][Less information]
Abstract: Acquisitions of new businesses and divestments of existing ones are frequently components of large organizations’ corporate strategies. In both acquisitions and divestments, corporate IT infrastructure plays a critical role for realizing business objectives. In this paper, we take a dual view of the IT-related challenges in divestment and acquisition strategies, studying them as a single integrated transaction between a buyer and a seller and investigating how the IT carve-out and IT integration strategies influence each other. The extant literature on the interaction between carve-outs and integration strategies is an empty set. Here, we begin to shed light to the limitations of the carve-out contract, the processes of carving out a business unit from one and integrating it into another multibusiness organization, asymmetries in both parties’ preferences for an IT transaction process and its influence on arising challenges and organization performance. URI: http://hdl.handle.net/10398/8631 Files in this item: 1
Böhm_Henningsson et al_2011.pdf (540.6Kb) -
Henningsson, Stefan; Hanseth, Ole (, 2011)[More information][Less information]
Abstract: This paper inquires into the complexities of contemporary IT solutions based on a case study of the EU’s eCustoms initiatives using Manuel DeLanda’s Assemblage Theory. Technological innovations have enabled information infrastructures with dramatically increased number and heterogeneity of included components, and their dynamic and unexpected interactions. Unfortunately, lack of understanding of how the increasing complexity influences development initiatives is hampering effective information infrastructure development. Assemblage Theory can be seen as holistic synthesis of previous research streams seeking to explain how information infrastructures evolve in social contexts. Accordingly, in this paper it helps us getting a holistic grasp of the complexity of contemporary IT solutions and the “essence” of their dynamics. Through Assemblage Theory we explain how the European eCustoms information infrastructure has through a dialectic between stabilizing and destabilizing processes assumed its current shape - a result of decisions taken decades ago, path dependency, complexity, and accumulated emergence. URI: http://hdl.handle.net/10398/8632 Files in this item: 1
Henningsson_Hanseth_2011.pdf (680.2Kb) -
Lehrer, Christiane; Constantiou, Ioanna; Hess, Thomas (, 2011)[More information][Less information]
Abstract: The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS. URI: http://hdl.handle.net/10398/8523 Files in this item: 1
Constantiou_2011_2.pdf (268.6Kb) -
Interactive climate control in greenhouses in DenmarkClemmensen, Torkil (Lisbon, 2011)[More information][Less information]
Abstract: This paper argues that we should focus on creating examples of indigenous HCI. This should be done by becoming more sensitive to regional and national differences in how work styles and interaction design across time and use merge, adapt, localize and reduce the ambiguity of the technology. A case of climate control is reported. The method is interpretive phenomenological analysis that focuses on idiosyncrasies. The climate control experience of a Danish expert is compared with the experiences of a similar Israeli expert. The conclusion says that many similarities exist, but also meaningful differences that should be the basis for Indigenous HCI design. URI: http://hdl.handle.net/10398/8533 Files in this item: 1
Clemmensen_2011_2.pdf (325.4Kb) -
Online GPA Data in Lower Secondary SchoolsNormann Andersen, Kim; Zinner Henriksen, Helle; Medaglia, Rony; Hjerrild Carlsen, Mathilde; Sløk, Camilla (Frederiksberg, 2012)[More information][Less information]
Abstract: Despite ten years of direct regulation, our study of Danish lower secondary schools shows that they do not provide online access to the GPA for individual public schools (N=1,592). Using Lipsky’s gate-keeping theory, we investigate the lack of data provision as indicator not only of professionals’ being reluctant to accept imposed standards and control from central level (top-down) but also avoiding demands from parents (and children) on transparency and accountability (bottom-up). The lack of accessibility of grades on the web can thus be seen as a classical gate-keeping mechanism evolving in the age of information society where expectations of end-of-gatekeeping by providing accessibility and transparency using information systems has been outnumbered by classical forces of gate-keeping. URI: http://hdl.handle.net/10398/8593 Files in this item: 1
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A longitudinal study of the adoption of online interactive and social media by luxury fashion brandsHansen, Rina (Turku, 2011)[More information][Less information]
Abstract: Most luxury fashion brands have yet to develop a clear and focused integrated online strategy, as they have struggled with the dilemma of interacting with fans and customers online. We observed how 35 luxury fashion brands utilized social and interactive online technologies since 2006 by formulating a framework for assessing fashion websites and brand controlled social media sites. Our findings illustrate that the observed luxury brands have increased their adoption of social and interactive digital technologies since 2006, and that with the help of Web 2.0 technologies fashion brands can create an immersing and innovative environment online.The findings also have relevance for practitioners, as the developed 8C framework can function as a checklist for fashion brand website creation. URI: http://hdl.handle.net/10398/8528 Files in this item: 1
Rina_Hansen_2011_1.pdf (1.281Mb) -
Bjørn-Andersen, Niels (Oman, 2011)[More information][Less information]
Abstract: IT1 is likely to be as important to the way companies will organize in the future as electricity was to the industrial revolution. IT will revolutionize entire industries and markets. IT will create new types of organizations that will surpass and outsmart traditional organizations. This has been predicted for more than a decade. But now it is happening especially in the music, newspaper and publishing industries, and shall see it even more pronounced in these sectors in the future. But it will not be limited to these industries; it will influence all types of industry and government organizations. Already today, we see many examples of innovative organizational designs, enhancing organizational effectiveness and competitiveness. The paper will briefly discuss the potential of future IT developments, and will proceed to give a short theoretical background for why we see a growth in IT-facilitated new organizational forms. A couple of interesting organizational design will be mentioned, before we proceed to making the argument that any business process in principle may be reengineered, centralized or outsourced in one way or other. Interesting examples will be presented. We suggest that future IT will have such a profound impact on organizational structure going far beyond the traditional ‘virtual organization’ that it calls for a new organizational concept, which we have chosen to label the “Ambient Organization’. URI: http://hdl.handle.net/10398/8428 Files in this item: 1
NB_Andersen.pdf (396.8Kb) -
How knowledge workers act as amateurs when using information at workConstantiou, Ioanna; Madsen, Sabine; Papazafeiropoulou, Anastasia (, 2011)[More information][Less information]
Abstract: The proliferation of Internet technologies in the workspace provides tremendous possibilities for knowledge workers to access vast amounts of information from a large number of sources. The information abundance offers new opportunities which empower the knowledge worker but at the same time may create information overload. This study explores academics’ information management practices, by applying a theoretical framework build on three theoretical perspectives. These involve mindfulness, sense-making, and decision-making heuristics. The theoretical framework is used to analyse diary data about three tasks: email management, communication with colleagues, and information search. Our findings show that the knowledge workers have developed their own relatively simple but seemingly suitable practices for dealing with information overload and being empowered from the abundant information available to them. The relative amateurism and professionalism of the participants are discussed and limitations of this study as well as areas for future research are delineated. URI: http://hdl.handle.net/10398/8524 Files in this item: 1
Constantiou_2011_3.pdf (112.8Kb) -
Henningsson, Stefan; Yetton, Philip (, 2011)[More information][Less information]
Abstract: Acquisitions are standard components of the growth strategies of many organizations. Frequently, acquisitions raise important questions concerning how and to what extent the acquisition’s information technology (IT) needs to be integrated into the IT of the acquirer. We investigate how the initial conditions of business and IT alignment in the acquirer and the acquisition affect the complexity of the post-acquisition IT integration process, in acquisitions of business units by multi-business organizations. Adopting an IT alignment model for multi-business organizations, we explain the complexity of IT integration paths in two acquisitions made by the industry group Trelleborg AB. We identify four initial business and IT strategic alignment conditions where the IT integration process is a simple one-step process exploiting existing business and IT capabilities. Low compliance with these conditions leads to increased complexity because additional business and/or IT capabilities have to be developed to leverage the full potential of the acquisition. URI: http://hdl.handle.net/10398/8628 Files in this item: 1
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Tscherning, Heidi (Frederiksberg, 2011)[More information][Less information]
Abstract: The development of mobile devices has occurred with unprecedented pace since the late nineties, and the increase of generic services has proliferated in most developed countries, driven by the expanding technological capabilities and performance of mobile platforms. This dissertation investigates how consumer objectives, orientation, and behavior can aid in explaining the adoption and use of a new type of mobile devices: “app phones”. This dissertation focuses its effort on two focal influences of adoption and use; social influences and competing forces. Through a qualitative case study and field study this dissertation explores early adoption and use of iPhones. The case study is a one-shot cross-sectional case study that investigates five individuals, related through the same social network, and their decision to adopt an iPhone prior to its release in Denmark. This adoption decision engenders high switching costs as adopters lack references to imitate and need skills to unlock and jailbreak their iPhones to make them work on Danish networks. The specific purpose of the case study is to explore how social influences impact mobile users’ early adoption decisions, as it is well known in the literature that people with similar characteristics, tastes, and beliefs often associate in the same social networks and, hence, influence each other. The field study is cross-sectional with multiple snapshots and explores fifteen individuals part of the same university study, who receives an iPhone for a period of seven months short after its release in Denmark. The specific purpose of the field study is to explore how competing forces of iPhone usage influence assimilation, i.e. the degree to which the iPhone is used, over time. The dissertation, furthermore, contains a systematic literature review. The main contribution of this dissertation is reported through four articles and is directed at both academic researchers and practitioners. The study emphasizes the importance of social influences and competing forces in the investigation of adoption and use of certain mobile devices. URI: http://hdl.handle.net/10398/8342 Files in this item: 1
Heidi_Tscherning.pdf (2.504Mb) -
Game piracy activity vs. metacritic scoreDrachen, Anders; Bauer, Kevin; Veitch, Robert W. D. (Frederiksberg, 2011)[More information][Less information]
Abstract: The practice of illegally copying and distributing digital games is at the heart of one of the most heated and divisive debates in the international games environment, with stakeholders typically viewing it as a very positive (pirates) or very negative (the industry, policy makers). Despite the substantial interest in game piracy, there is very little objective information available about its magnitude or its distribution across game titles and game genres. This paper presents a large-scale analysis of the illegal distribution of digital game titles, which was conducted by monitoring the BitTorrent peer-to-peer (P2P) file-sharing protocol. The sample includes 173 games and a collection period of three months from late 2010 to early 2011. A total of 12.6 million unique peers were identified, making this the largest examination of game piracy via P2P networks to date. The ten most pirated titles encompass 5.27 million aggregated unique peers alone. In addition to genre, review scores were found to be positively correlated with the logarithm of the number of unique peers per game (p<0.05). URI: http://hdl.handle.net/10398/8501 Files in this item: 1
drachen_bauer_veitch_2011_2.pdf (165.5Kb) -
Mikkelsen, Line; Hardt, Daniel; Ørsnes, Bjarne (Frederiksberg, 2011)[More information][Less information]
Abstract: Overt VP anaphors like do so, do it and do the same can host a following PP (Culicover & Jackendoff (2005:285–6), Huddleston & Pullum (2002:1533), Miller (2011:5–6), Sobin (2008:150, 155–157)): (1) The House is set to take up the final version of the funding bill tomorrow. The Senate will do the same on Thursday. [COCA] (2) You have jilted two previous fiances and I expect you would do the same to me. [COCA] Using (1) to fix terminology, the ANAPHOR is do the same, the ANTECEDENT is take up the final version of the funding bill, the ORPHAN is on Tuesday, and the CORRELATE is tomorrow. Examples like (2) are of particular interest because the correlate (two previous fiances) is inside the antecedent and, consequently, the orphan and the antecedent must interact to produce the interpretation of the clause containing the anaphor. In order to arrive at the interpretation ‘you would jilt me’, the me of the orphan must take the place of two previous fiances inside the antecedent VP. A superficially similar situation arises with remnants of ellipsis, including pseudogapping (3), sluicing (4), and fragment answers (5). In each case, the interpretation of the ellipsis clause combines part of the antecedent with all or part of the remnant. (3) I wouldn’t say that to my mother, but I would to you. (4) I know he gave the dresser away, but I don’t know to who. (5) Q: Who did he give the dresser to? A: To me. URI: http://hdl.handle.net/10398/8469 Files in this item: 1
mikkelsen_hardt_oersnes_2011.pdf (136.1Kb) -
Bødker, Mads; Nawaz, Ather; Skou Petersen, Gitte; Copenhagen Business School. CBS; Institut for IT-Ledelse; ITM; Department of IT Management; ITM (Frederiksberg, 2011)[More information][Less information]
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Andersen, Kim Normann (Frederiksberg, 2012)[More information][Less information]
Abstract: Denne rapport sætter fokus på robotstøvsugning på større, ensartede gulvarealer i den offentlige sektor. Med udgangspunkt i et rammeværktøj (den såkaldte CIVO-model), er den opsigtsvækkende konklusion i rapporten, at der kan opnåes et højere rengøringsresultat ved hjælp af robotstøvsugning sammenlignet med konventionel rengøring. Opretholdes samme rengøringsniveau målt ved vægten af indsamlet støv og snavs, er besparelsespotentialet 25%-75% af de medgåede omkostninger til støvsugning og tørmobning af gulvarealer. Samlet set vurderes det, at der rengøres godt 18 millioner m2 gulvarealer i den offentlige sektor. Hvis hele dette areal skal støvsuges med robotter, vil det kræve en indsats af mere end 225.000 robotter. Rapportens udgangspunkt er den aktuelle markedsmodning af robotstøvsugere til større arealer. De større producenter enten har eller er tæt på at markedsføre støvsugere med større rækkevidde og bedre navigationssystemer. Dermed er vejen banet for at bl.a. rådhuse, skoler, plejecentre, styrelser og ministerier kan begynde ibragtagningen af robotstøvsugerne. Kommunerne har haft en relativ aggressiv kurs med lancering af robotstøvsugerne i visitationen til bl.a. ældre. Rapporten peger på, at der kan hentes mindst lige så store driftgevinster ved at rette fokus på den offentlige sektors egen brug af støvsugerne. Det langsomme optag i den offentlige sektor tilskrives i rapporten, at den tekniske modning af støvsugerne først i 2011 og 2012 er slået igennem for robotterne til større arealer samt at der er en vis inerti p.g.a. eksisterende udbudskontrakter og manglende erfaring med at indbygge krav til dette i udbudsmaterialet. URI: http://hdl.handle.net/10398/8454 Files in this item: 1
Kim_Normann_Andersen_2012_1.pdf (375.7Kb) -
Shollo, Arisa (Frederiksberg, 2013)[More information][Less information]
Abstract: This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed. URI: http://hdl.handle.net/10398/8664 Files in this item: 1
Arisa_Shollo.pdf (4.175Mb) -
Case Studies of Two VendorsRiis, Philip Holst; Beringer, Joerg; Winther, Jacob (Frederiksberg, 2011)[More information][Less information]
Abstract: This paper examines the concept of role-‐oriented enterprise systems by investigating motivations for and approaches to constructing and reflecting predefined organizational roles in user interfaces of packaged enterprise systems. The research is conducted as case studies of Microsoft and SAP, constructed from interviews, documents, and examples of role-‐oriented enterprise system packages from both vendors. The research indicates that the primary motivation of the vendors for including predefined roles is to complement a function-‐centric approach with a user-‐centric approach to the design of user interfaces of enterprise systems. The research furthermore identifies strategies of an embedded and an independent approach to modeling the role concept and a unified and a componentized approach to reflecting role aggregation in user interfaces. URI: http://hdl.handle.net/10398/8347 Files in this item: 1
ITM_Com_12011.pdf (688.3Kb) -
A model of individual decisions for digital product product acquisitionVeitch, Robert W. D.; Constantiou, Ioanna (Frederiksberg, 2011)[More information][Less information]
Abstract: Ten years after the fall of Napster, digital piracy remains an issue for media and software companies. While scholars often treat digital piracy as a behaviour that needs to be prevented or punished, the user’s decision about how to acquire a digital product involves more than the piracy option. However, the decision between legal alternatives and piracy has received limited attention. Moreover, existing models used in piracy research emphasize some elements of the acquisition decision, but disregard other important influences. This has led to a body of literature that is fragmented and has decontextualised digital piracy by not examining how available legal alternatives are evaluated. This paper makes an attempt to address these issues and presents a model of the user’s digital product acquisition decision in the context of piracy, integrating elements of previous models to reflect the decision’s complexity. Specifically, we use a consumer decision-making perspective as a framework for integrating elements of previous models used in digital piracy research, including those from social psychology, business ethics, criminology, and consumer behaviour. In the model, we depict the acquisition decision as being influenced by the user’s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources, and product availability. Theoretical and empirical evidence from the existing literature is drawn upon in order to provide support for the elements of the model. The paper concludes with an outline for future research and a brief discussion of its contribution. URI: http://hdl.handle.net/10398/8500 Files in this item: 1
veitch_constantiou_2011.pdf (70.02Kb)