Browsing Department of IT Management (ITM) by Title
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How knowledge workers act as amateurs when using information at workConstantiou, Ioanna; Madsen, Sabine; Papazafeiropoulou, Anastasia (, 2011)[More information][Less information]
Abstract: The proliferation of Internet technologies in the workspace provides tremendous possibilities for knowledge workers to access vast amounts of information from a large number of sources. The information abundance offers new opportunities which empower the knowledge worker but at the same time may create information overload. This study explores academics’ information management practices, by applying a theoretical framework build on three theoretical perspectives. These involve mindfulness, sense-making, and decision-making heuristics. The theoretical framework is used to analyse diary data about three tasks: email management, communication with colleagues, and information search. Our findings show that the knowledge workers have developed their own relatively simple but seemingly suitable practices for dealing with information overload and being empowered from the abundant information available to them. The relative amateurism and professionalism of the participants are discussed and limitations of this study as well as areas for future research are delineated. URI: http://hdl.handle.net/10398/8524 Files in this item: 1
Constantiou_2011_3.pdf (112.8Kb) -
Henningsson, Stefan; Yetton, Philip (, 2011)[More information][Less information]
Abstract: Acquisitions are standard components of the growth strategies of many organizations. Frequently, acquisitions raise important questions concerning how and to what extent the acquisition’s information technology (IT) needs to be integrated into the IT of the acquirer. We investigate how the initial conditions of business and IT alignment in the acquirer and the acquisition affect the complexity of the post-acquisition IT integration process, in acquisitions of business units by multi-business organizations. Adopting an IT alignment model for multi-business organizations, we explain the complexity of IT integration paths in two acquisitions made by the industry group Trelleborg AB. We identify four initial business and IT strategic alignment conditions where the IT integration process is a simple one-step process exploiting existing business and IT capabilities. Low compliance with these conditions leads to increased complexity because additional business and/or IT capabilities have to be developed to leverage the full potential of the acquisition. URI: http://hdl.handle.net/10398/8628 Files in this item: 1
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Tscherning, Heidi (Frederiksberg, 2011)[More information][Less information]
Abstract: The development of mobile devices has occurred with unprecedented pace since the late nineties, and the increase of generic services has proliferated in most developed countries, driven by the expanding technological capabilities and performance of mobile platforms. This dissertation investigates how consumer objectives, orientation, and behavior can aid in explaining the adoption and use of a new type of mobile devices: “app phones”. This dissertation focuses its effort on two focal influences of adoption and use; social influences and competing forces. Through a qualitative case study and field study this dissertation explores early adoption and use of iPhones. The case study is a one-shot cross-sectional case study that investigates five individuals, related through the same social network, and their decision to adopt an iPhone prior to its release in Denmark. This adoption decision engenders high switching costs as adopters lack references to imitate and need skills to unlock and jailbreak their iPhones to make them work on Danish networks. The specific purpose of the case study is to explore how social influences impact mobile users’ early adoption decisions, as it is well known in the literature that people with similar characteristics, tastes, and beliefs often associate in the same social networks and, hence, influence each other. The field study is cross-sectional with multiple snapshots and explores fifteen individuals part of the same university study, who receives an iPhone for a period of seven months short after its release in Denmark. The specific purpose of the field study is to explore how competing forces of iPhone usage influence assimilation, i.e. the degree to which the iPhone is used, over time. The dissertation, furthermore, contains a systematic literature review. The main contribution of this dissertation is reported through four articles and is directed at both academic researchers and practitioners. The study emphasizes the importance of social influences and competing forces in the investigation of adoption and use of certain mobile devices. URI: http://hdl.handle.net/10398/8342 Files in this item: 1
Heidi_Tscherning.pdf (2.504Mb) -
Game piracy activity vs. metacritic scoreDrachen, Anders; Bauer, Kevin; Veitch, Robert W. D. (Frederiksberg, 2011)[More information][Less information]
Abstract: The practice of illegally copying and distributing digital games is at the heart of one of the most heated and divisive debates in the international games environment, with stakeholders typically viewing it as a very positive (pirates) or very negative (the industry, policy makers). Despite the substantial interest in game piracy, there is very little objective information available about its magnitude or its distribution across game titles and game genres. This paper presents a large-scale analysis of the illegal distribution of digital game titles, which was conducted by monitoring the BitTorrent peer-to-peer (P2P) file-sharing protocol. The sample includes 173 games and a collection period of three months from late 2010 to early 2011. A total of 12.6 million unique peers were identified, making this the largest examination of game piracy via P2P networks to date. The ten most pirated titles encompass 5.27 million aggregated unique peers alone. In addition to genre, review scores were found to be positively correlated with the logarithm of the number of unique peers per game (p<0.05). URI: http://hdl.handle.net/10398/8501 Files in this item: 1
drachen_bauer_veitch_2011_2.pdf (165.5Kb) -
Mikkelsen, Line; Hardt, Daniel; Ørsnes, Bjarne (Frederiksberg, 2011)[More information][Less information]
Abstract: Overt VP anaphors like do so, do it and do the same can host a following PP (Culicover & Jackendoff (2005:285–6), Huddleston & Pullum (2002:1533), Miller (2011:5–6), Sobin (2008:150, 155–157)): (1) The House is set to take up the final version of the funding bill tomorrow. The Senate will do the same on Thursday. [COCA] (2) You have jilted two previous fiances and I expect you would do the same to me. [COCA] Using (1) to fix terminology, the ANAPHOR is do the same, the ANTECEDENT is take up the final version of the funding bill, the ORPHAN is on Tuesday, and the CORRELATE is tomorrow. Examples like (2) are of particular interest because the correlate (two previous fiances) is inside the antecedent and, consequently, the orphan and the antecedent must interact to produce the interpretation of the clause containing the anaphor. In order to arrive at the interpretation ‘you would jilt me’, the me of the orphan must take the place of two previous fiances inside the antecedent VP. A superficially similar situation arises with remnants of ellipsis, including pseudogapping (3), sluicing (4), and fragment answers (5). In each case, the interpretation of the ellipsis clause combines part of the antecedent with all or part of the remnant. (3) I wouldn’t say that to my mother, but I would to you. (4) I know he gave the dresser away, but I don’t know to who. (5) Q: Who did he give the dresser to? A: To me. URI: http://hdl.handle.net/10398/8469 Files in this item: 1
mikkelsen_hardt_oersnes_2011.pdf (136.1Kb) -
Bødker, Mads; Nawaz, Ather; Skou Petersen, Gitte; Copenhagen Business School. CBS; Institut for IT-Ledelse; ITM; Department of IT Management; ITM (Frederiksberg, 2011)[More information][Less information]
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Andersen, Kim Normann (Frederiksberg, 2012)[More information][Less information]
Abstract: Denne rapport sætter fokus på robotstøvsugning på større, ensartede gulvarealer i den offentlige sektor. Med udgangspunkt i et rammeværktøj (den såkaldte CIVO-model), er den opsigtsvækkende konklusion i rapporten, at der kan opnåes et højere rengøringsresultat ved hjælp af robotstøvsugning sammenlignet med konventionel rengøring. Opretholdes samme rengøringsniveau målt ved vægten af indsamlet støv og snavs, er besparelsespotentialet 25%-75% af de medgåede omkostninger til støvsugning og tørmobning af gulvarealer. Samlet set vurderes det, at der rengøres godt 18 millioner m2 gulvarealer i den offentlige sektor. Hvis hele dette areal skal støvsuges med robotter, vil det kræve en indsats af mere end 225.000 robotter. Rapportens udgangspunkt er den aktuelle markedsmodning af robotstøvsugere til større arealer. De større producenter enten har eller er tæt på at markedsføre støvsugere med større rækkevidde og bedre navigationssystemer. Dermed er vejen banet for at bl.a. rådhuse, skoler, plejecentre, styrelser og ministerier kan begynde ibragtagningen af robotstøvsugerne. Kommunerne har haft en relativ aggressiv kurs med lancering af robotstøvsugerne i visitationen til bl.a. ældre. Rapporten peger på, at der kan hentes mindst lige så store driftgevinster ved at rette fokus på den offentlige sektors egen brug af støvsugerne. Det langsomme optag i den offentlige sektor tilskrives i rapporten, at den tekniske modning af støvsugerne først i 2011 og 2012 er slået igennem for robotterne til større arealer samt at der er en vis inerti p.g.a. eksisterende udbudskontrakter og manglende erfaring med at indbygge krav til dette i udbudsmaterialet. URI: http://hdl.handle.net/10398/8454 Files in this item: 1
Kim_Normann_Andersen_2012_1.pdf (375.7Kb) -
Shollo, Arisa (Frederiksberg, 2013)[More information][Less information]
Abstract: This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed. URI: http://hdl.handle.net/10398/8664 Files in this item: 1
Arisa_Shollo.pdf (4.175Mb) -
Case Studies of Two VendorsRiis, Philip Holst; Beringer, Joerg; Winther, Jacob (Frederiksberg, 2011)[More information][Less information]
Abstract: This paper examines the concept of role-‐oriented enterprise systems by investigating motivations for and approaches to constructing and reflecting predefined organizational roles in user interfaces of packaged enterprise systems. The research is conducted as case studies of Microsoft and SAP, constructed from interviews, documents, and examples of role-‐oriented enterprise system packages from both vendors. The research indicates that the primary motivation of the vendors for including predefined roles is to complement a function-‐centric approach with a user-‐centric approach to the design of user interfaces of enterprise systems. The research furthermore identifies strategies of an embedded and an independent approach to modeling the role concept and a unified and a componentized approach to reflecting role aggregation in user interfaces. URI: http://hdl.handle.net/10398/8347 Files in this item: 1
ITM_Com_12011.pdf (688.3Kb) -
A model of individual decisions for digital product product acquisitionVeitch, Robert W. D.; Constantiou, Ioanna (Frederiksberg, 2011)[More information][Less information]
Abstract: Ten years after the fall of Napster, digital piracy remains an issue for media and software companies. While scholars often treat digital piracy as a behaviour that needs to be prevented or punished, the user’s decision about how to acquire a digital product involves more than the piracy option. However, the decision between legal alternatives and piracy has received limited attention. Moreover, existing models used in piracy research emphasize some elements of the acquisition decision, but disregard other important influences. This has led to a body of literature that is fragmented and has decontextualised digital piracy by not examining how available legal alternatives are evaluated. This paper makes an attempt to address these issues and presents a model of the user’s digital product acquisition decision in the context of piracy, integrating elements of previous models to reflect the decision’s complexity. Specifically, we use a consumer decision-making perspective as a framework for integrating elements of previous models used in digital piracy research, including those from social psychology, business ethics, criminology, and consumer behaviour. In the model, we depict the acquisition decision as being influenced by the user’s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources, and product availability. Theoretical and empirical evidence from the existing literature is drawn upon in order to provide support for the elements of the model. The paper concludes with an outline for future research and a brief discussion of its contribution. URI: http://hdl.handle.net/10398/8500 Files in this item: 1
veitch_constantiou_2011.pdf (70.02Kb) -
Carton, Fergal; Hedman, Jonas; Damsgaard, jan; Tan, Kay-Ti; McCarthy, JB (Como, Ita., 2011)[More information][Less information]
Abstract: This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralised, costly and lack decision support functionality. The ubiquity of the mobile phone has provided a decentralised platform for managing payment processes in a new way, but the value proposition for customers has yet to be elaborated clearly. This inertia has stalled the design of sustainable revenue models for a mobile payments ecosystem. Merchants and consumers in the meantime are being seduced by the convenience of online and mobile payment solutions. Adopting the purchase and payment process as the unit of analysis, the current mobile payment landscape is reviewed with respect to the creation and consumption of customer value. From this analysis, a framework is derived juxtaposing customer value, related to what is being paid for, with payment integration, related to how payments are being made. The framework provides a theoretical and practical basis for considering the contribution of mobile technologies to the payments industry. URI: http://hdl.handle.net/10398/8348 Files in this item: 1
Carton et al ECIME 20111.pdf (244.5Kb) -
Salling Pedersen, Allan; Bjørn-Andersen, Niels (Frederiksberg, 2011)[More information][Less information]
Abstract: ITIL has been proposed and indeed adopted by many as a framework for solving the problem of IT Service Management. It has been available for organizations for more than 10 years and initial adoption has been high. However, consultancy surveys of ITIL adoption, implementation and institutionalization show that there are only few complete and institutionalized ITIL implementations. This paper presents work in progress on a comprehensive ITIL literature review, focussing on critical success factors and benefits documented in scientific literature about ITIL implementation. Based on this, the paper presents a draft framework aiming at assisting organizations during their decisions regarding ITIL adoption, implementation and institutionalization. URI: http://hdl.handle.net/10398/8431 Files in this item: 1
Allan_Salling_Pedersen_NBAndersen.pdf (1.096Mb) -
From Vendors to CustomersRiis, Philip Holst (Frederiksberg, 2012)[More information][Less information]
Abstract: Enterprise Systems (ES) are generally considered the price of entry for running a business. With the increased scope of ESs to encompass nearly every function or business process of a modern organization, an increasing number of different users are adopting and using the systems. These users occupy a number of different organizational roles which include a wide variety of different tasks in organizations and have very different requirements for ESs. To ensure a better fit between users and ESs, a number of ES vendors have begun to focus on reflecting the concept of organizational roles of users in their systems. Limited research has, however, addressed these “role-oriented” ESs; this dissertation attempts to provide a better understanding of them by studying their design, implementation, and use. The research design for this dissertation is based on Case Studies and the Grounded Theory Method with qualitative empirical data collected across three types of actors in an ES ecosystem: Vendors; partner companies; and customers. The findings are primarily presented in six appended research papers that are aimed at both researchers and practitioners. The main contribution of the dissertation is an improved understanding of: Representation of organizational roles in the deep and surface structures of ESs; the mapping, configuration, and tailoring of predefined systems roles to fit actual roles of users in organizations; and the potential benefits and role-related misfits of role-oriented ESs. Through discussion of the findings, the dissertation also illustrates how the design of role-oriented ESs is influenced by the different actors in an ecosystem. The dissertation also illustrates how systems, organizations, processes, and roles can be aligned during implementation by shifting basis and conceptual focus in the requirements analysis. Finally, the dissertation explains the impact of roleoriented technology on organizational performance and how this technology may influence the existing perception of the role taking process in organizations. URI: http://hdl.handle.net/10398/8512 Files in this item: 1
Philip_Holst_Riis.pdf (3.453Mb) -
Comparing digital piracy to legal alternatives for film and musicVeitch, Robert; Constantiou, Ioanna (Frederiksberg, 2012)[More information][Less information]
Abstract: Technologies enabling digital piracy have expanded the variety of options available to users when deciding how to access a product. As a result, access-mode decisions for film and music are broader than for other goods where the piracy option is not as prevalent. This paper presents a model of access-mode decisions for film and music which integrates elements of previous digital piracy models and expands upon them to reflect the decision?s complexity. We depict the access-mode decision as being influenced by the user?s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources and legal availability. We test the model for film and music using causal data of access-mode decisions collected from students at two Danish universities. Our findings indicate that the economic considerations of price perception and legal availability are the most consistent factors in influencing the access-mode decision across different legal options. The paper concludes with an outline for future research. URI: http://hdl.handle.net/10398/8569 Files in this item: 1
Veitch_Constantiou_ECIS 2012.pdf (147.9Kb) -
A Strategic Analysis FrameworkJetzek, Thorhildur; Avital, Michel; Bjørn-Andersen, Niels (Frederiksberg, 2012)[More information][Less information]
Abstract: Government data has been accumulated for centuries in protected repositories and registries as public record and a matter of civil order. Recently, the Open Government Data (OGD) movement has emerged as a group that focuses on facilitating open access to government data. Proponents of OGD initiatives argue that it can strengthen democracy and improve government through increased participation, collaboration and transparency. OGD advocates are also motivated by its potential contribution to greater productivity and economic growth through increased government efficiency and the creation of new businesses and services. However, as most OGD initiatives are relatively recent, the key questions regarding the value propositions and return on investment of these initiatives remain unanswered. In this theory development paper, we propose a strategic options framework that offers criteria for generating and prioritizing OGD initiatives. The framework can guide structured analysis of the economic and social impacts of OGD with an emphasis on its value propositions for both the public and private sectors. Building on a literature review and fieldwork-based anecdotal evidence, we expect OGD initiatives to generate value and substantial returns through increased transparency, efficiency of government activities, citizen participation and entrepreneurial activity. URI: http://hdl.handle.net/10398/8621 Files in this item: 1
Jetzek.pdf (271.3Kb)
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