Browsing Department of IT Management (ITM) by Title
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A model of individual decisions for digital product product acquisitionVeitch, Robert W. D.; Constantiou, Ioanna (Frederiksberg, 2011)[More information][Less information]
Abstract: Ten years after the fall of Napster, digital piracy remains an issue for media and software companies. While scholars often treat digital piracy as a behaviour that needs to be prevented or punished, the user’s decision about how to acquire a digital product involves more than the piracy option. However, the decision between legal alternatives and piracy has received limited attention. Moreover, existing models used in piracy research emphasize some elements of the acquisition decision, but disregard other important influences. This has led to a body of literature that is fragmented and has decontextualised digital piracy by not examining how available legal alternatives are evaluated. This paper makes an attempt to address these issues and presents a model of the user’s digital product acquisition decision in the context of piracy, integrating elements of previous models to reflect the decision’s complexity. Specifically, we use a consumer decision-making perspective as a framework for integrating elements of previous models used in digital piracy research, including those from social psychology, business ethics, criminology, and consumer behaviour. In the model, we depict the acquisition decision as being influenced by the user’s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources, and product availability. Theoretical and empirical evidence from the existing literature is drawn upon in order to provide support for the elements of the model. The paper concludes with an outline for future research and a brief discussion of its contribution. URI: http://hdl.handle.net/10398/8500 Files in this item: 1
veitch_constantiou_2011.pdf (70.02Kb) -
Carton, Fergal; Hedman, Jonas; Damsgaard, jan; Tan, Kay-Ti; McCarthy, JB (Como, Ita., 2011)[More information][Less information]
Abstract: This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralised, costly and lack decision support functionality. The ubiquity of the mobile phone has provided a decentralised platform for managing payment processes in a new way, but the value proposition for customers has yet to be elaborated clearly. This inertia has stalled the design of sustainable revenue models for a mobile payments ecosystem. Merchants and consumers in the meantime are being seduced by the convenience of online and mobile payment solutions. Adopting the purchase and payment process as the unit of analysis, the current mobile payment landscape is reviewed with respect to the creation and consumption of customer value. From this analysis, a framework is derived juxtaposing customer value, related to what is being paid for, with payment integration, related to how payments are being made. The framework provides a theoretical and practical basis for considering the contribution of mobile technologies to the payments industry. URI: http://hdl.handle.net/10398/8348 Files in this item: 1
Carton et al ECIME 20111.pdf (244.5Kb) -
Salling Pedersen, Allan; Bjørn-Andersen, Niels (Frederiksberg, 2011)[More information][Less information]
Abstract: ITIL has been proposed and indeed adopted by many as a framework for solving the problem of IT Service Management. It has been available for organizations for more than 10 years and initial adoption has been high. However, consultancy surveys of ITIL adoption, implementation and institutionalization show that there are only few complete and institutionalized ITIL implementations. This paper presents work in progress on a comprehensive ITIL literature review, focussing on critical success factors and benefits documented in scientific literature about ITIL implementation. Based on this, the paper presents a draft framework aiming at assisting organizations during their decisions regarding ITIL adoption, implementation and institutionalization. URI: http://hdl.handle.net/10398/8431 Files in this item: 1
Allan_Salling_Pedersen_NBAndersen.pdf (1.096Mb) -
From Vendors to CustomersRiis, Philip Holst (Frederiksberg, 2012)[More information][Less information]
Abstract: Enterprise Systems (ES) are generally considered the price of entry for running a business. With the increased scope of ESs to encompass nearly every function or business process of a modern organization, an increasing number of different users are adopting and using the systems. These users occupy a number of different organizational roles which include a wide variety of different tasks in organizations and have very different requirements for ESs. To ensure a better fit between users and ESs, a number of ES vendors have begun to focus on reflecting the concept of organizational roles of users in their systems. Limited research has, however, addressed these “role-oriented” ESs; this dissertation attempts to provide a better understanding of them by studying their design, implementation, and use. The research design for this dissertation is based on Case Studies and the Grounded Theory Method with qualitative empirical data collected across three types of actors in an ES ecosystem: Vendors; partner companies; and customers. The findings are primarily presented in six appended research papers that are aimed at both researchers and practitioners. The main contribution of the dissertation is an improved understanding of: Representation of organizational roles in the deep and surface structures of ESs; the mapping, configuration, and tailoring of predefined systems roles to fit actual roles of users in organizations; and the potential benefits and role-related misfits of role-oriented ESs. Through discussion of the findings, the dissertation also illustrates how the design of role-oriented ESs is influenced by the different actors in an ecosystem. The dissertation also illustrates how systems, organizations, processes, and roles can be aligned during implementation by shifting basis and conceptual focus in the requirements analysis. Finally, the dissertation explains the impact of roleoriented technology on organizational performance and how this technology may influence the existing perception of the role taking process in organizations. URI: http://hdl.handle.net/10398/8512 Files in this item: 1
Philip_Holst_Riis.pdf (3.453Mb) -
Comparing digital piracy to legal alternatives for film and musicVeitch, Robert; Constantiou, Ioanna (Frederiksberg, 2012)[More information][Less information]
Abstract: Technologies enabling digital piracy have expanded the variety of options available to users when deciding how to access a product. As a result, access-mode decisions for film and music are broader than for other goods where the piracy option is not as prevalent. This paper presents a model of access-mode decisions for film and music which integrates elements of previous digital piracy models and expands upon them to reflect the decision?s complexity. We depict the access-mode decision as being influenced by the user?s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources and legal availability. We test the model for film and music using causal data of access-mode decisions collected from students at two Danish universities. Our findings indicate that the economic considerations of price perception and legal availability are the most consistent factors in influencing the access-mode decision across different legal options. The paper concludes with an outline for future research. URI: http://hdl.handle.net/10398/8569 Files in this item: 1
Veitch_Constantiou_ECIS 2012.pdf (147.9Kb) -
Clemmensen, Torkil; Barlow, Stephanie (Frederiksberg, 2012)[More information][Less information]
Abstract: This paper presents findings from interpretative phenomenological interviews about the UX of interactive climate management with six growers and crop consultants. A model of UX of interactive climate management is presented. The findings are reported in a UX target table, which can be the basis for future research on UX at work in this domain. URI: http://hdl.handle.net/10398/8707 Files in this item: 1
Torkil_Clemmensen_3.pdf (329.9Kb) -
Liu, Zhengjie; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: User experience measurement is important for HCI research and for the in-dustry that produce interactive services and products. We want to develop a context-aware user experience measurement. In this paper, we propose a user experience measurement scale, and discuss how to validate the scale in different contexts, implement the scale in context aware prototypes, and evaluate the prototypes in real-life user contexts. The main contribution of this paper is to combine existing concepts of user experience and context-aware computing in one context aware user experi-ence measure. We are not going to develop new definitions of neither UX nor context-awareness, but simply combine the two. The background for our paper is the importance of enabling organizations to provide high quality interactive experiences to customers and citizens; to empower citizens in our emerging digital societies to assess and be critical towards interactive solutions presented to them; and to support HCI re-searchers and others with reliable and valid instruments to score, compare, and analyse user experience. We focus on measurement of UX in the shopping context(s). URI: http://hdl.handle.net/10398/8706 Files in this item: 1
Torkil_Clemmensen_2.pdf (314.9Kb) -
A Strategic Analysis FrameworkJetzek, Thorhildur; Avital, Michel; Bjørn-Andersen, Niels (Frederiksberg, 2012)[More information][Less information]
Abstract: Government data has been accumulated for centuries in protected repositories and registries as public record and a matter of civil order. Recently, the Open Government Data (OGD) movement has emerged as a group that focuses on facilitating open access to government data. Proponents of OGD initiatives argue that it can strengthen democracy and improve government through increased participation, collaboration and transparency. OGD advocates are also motivated by its potential contribution to greater productivity and economic growth through increased government efficiency and the creation of new businesses and services. However, as most OGD initiatives are relatively recent, the key questions regarding the value propositions and return on investment of these initiatives remain unanswered. In this theory development paper, we propose a strategic options framework that offers criteria for generating and prioritizing OGD initiatives. The framework can guide structured analysis of the economic and social impacts of OGD with an emphasis on its value propositions for both the public and private sectors. Building on a literature review and fieldwork-based anecdotal evidence, we expect OGD initiatives to generate value and substantial returns through increased transparency, efficiency of government activities, citizen participation and entrepreneurial activity. URI: http://hdl.handle.net/10398/8621 Files in this item: 1
Jetzek.pdf (271.3Kb)
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Now showing items 31-38 of 38