Ph.D. theses (DIGI) Titler
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Når best practice konflikter med kulturen. Løsning af implementeringsproblemer gennem anvendelse af kendte CSF i et aktionsforskningsforløbSalling Pedersen, Allan (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The IT Infrastructure Library (ITIL) fremhæves ofte som et IT-governance best practice framework, men det er tilsyneladende vanskeligt at implementere. ”Many organizations that decide to implement ITIL fail completely [...]” (Pereira og da Silva 2010). Dette vurderes som et væsentligt IS-forskningsproblem. ITIL-litteraturen anviser bl.a. Critical Success Factors (CSF) som en løsning. Baseret på et identificeret litteraturgap blev det besluttet at undersøge, om kendte CSF kunne løse problemet. På den baggrund er der gennemført et aktionsforskningsprojekt, hvor ITILimplementeringsproblemet søges løs ved hjælp af kendte CSF. Der blev udvalgt en egnet caseorganisation, og det blev besluttet at fokusere på ITILs Change Management proces. Et et stigende pres fra IT-revisionen medførte et behov for succesfuld ITIL-implementering, og IT-ledelsen var opsat på at løse dette problem ”én gang for alle”. Aktionsforskningen gav (især) i begyndelsen positive resultater, og der kunne præsenteres handleanvisninger til forbedret operationalisering af CSF. Imidlertid opstod der problemer længere inde i forløbet. Det blev tydeligt, at selv de bedste CSF ikke kunne løse problemerne. En bredere afsøgning af teorien viste, at organisationskulturen kunne udgøre en forklarende faktor, og der blev identificeret et litteraturgap i form af manglende viden om kulturens indvirkning på ITIL-implementeringen. I den sidste del af aktionsforskningen blev sammenhængen mellem kultur og implementeringsproblemerne derfor undersøgt. Resultaterne viste, at kulturen delvist kunne forklare problemerne, og på den baggrund blev der opstillet handleanvisninger for diagnosticering og ændring af kulturen. ITIL-implementeringen var kun delvist en succes, men under aktionsforskningen blev der alligevel etableret en række holdbare rutiner, der stadig bruges flere år efter. De afviger fra, hvad der opfattes som ITIL best practice, men de har givet en række IT-governancegevinster, og IT-revisionen var tilfredse. Desuden udtrykte såvel ledelse som medarbejdere tilfredshed med resultaterne. På denne baggrund, blev der opstillet handleanvisninger til organisationer, der ønsker IT-governance-gevinster, uden at skulle ændre en konfliktende kultur. Resultaterne bidrager til ITIL CSF-teorien, og til ITIL-frameworket generelt, ved at inddrage teori om organisationskultur for at forbedre ITIL-implementering som et led i bedre ITSM og IT-governance. URI: http://hdl.handle.net/10398/9132 Filer i denne post: 1
Allan_Salling_Pedersen.pdf (3.551Mb) -
Technological-Integration Challenges – The Case of Digital-Technology CompaniesToppenberg, Gustav (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: This research examines the technology-related integration challenges to acquisitions in digital industries and how these challenges can be managed. Historically, companies seeking to increase markets, products or customers have utilized the strategic growth process of mergers and acquisitions. Their motivation was primarily to utilize economies of scale and operational synergies to integrate acquisition targets that were similar in product, market, and customer demographics. The aim of these acquisitions was to scale the acquisition products to its own markets and customers while potentially gaining new markets and customers in the process. For companies in the digital-technology industry, the path to growth in these fast-paced markets is through the acquisition of innovation-based technologies from new and emerging companies to complement their current R&D strategies. The incumbent enterprises look for emerging technology companies as acquisition targets in order to stay ahead of the increasingly fast technology-development lifecycle. The acquisition and integration process for these types of companies present challenges to practitioners that are very different from what has been experienced in the past and will present new research opportunities for scholars researching the related domains. URI: http://hdl.handle.net/10398/9184 Filer i denne post: 1
Gustav Toppenberg.pdf (4.582Mb) -
The Influence of Self-tracking on the User ExperienceSjöklint, Mimmi (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The proliferation of technological enhancements has fundamentally changed the relationship between the individual and technology. One particular change is the increased dispersion of technology in everyday experiences through personalized information technology (IT), such as smartphones, laptops, tablets and wearable technology. This development has brought about the rise of experiential computing, which refers to the “mediation of embodied experiences in every day activities through everyday artifacts that have embedded computing capabilities” (Yoo, 2010, p.213; Jain, 2003). The emphasis is thus placed on the relationship that occurs between the user and technology as the lived experience is mediated to the user through data dashboard. This potentially transformative relationship is both intimate and complex and spurs the research interest, which asks how the user is influenced by the exposure to personal data captured by experiential computing devices and how it alters the perception of personal performance. One type of activity stemming from the dispersion of experiential computing is self-tracking. Self-tracking is a way for the user to capture and measure intimate details of the self, by using IT to collect, index and analyze personal data on life experiences. For example, the user might use an activity tracker, like the Jawbone UP, to gather numerical data on daily step and sleep activity. The exposure to this data may transform or distort the way the user initially perceived the activity by getting a new visual expression of what has occurred. To better understand the user’s reaction and counter-reactions to using experiential tools, this research suggests placing the focus on the user and analyzing it through a behavioral economics perspective. This is done by conducting empirical studies with a mixed method approach. The first study is a field study that investigates the influence on performance and perception by wearing a self-tracking device. The second study is an in-depth interview study that studies experienced self-trackers by exploring further into the perceptions of the user. This dissertation contributes to a deeper understanding of how the self-tracking user is affected by the use of experiential computing devices and the subsequent exposure to personal data. The findings suggest that the user’s analysis steps and sleep performance goes through a complex reflective process after the exposure to data that influences the perception of the initial experience. When this process involves unsatisfactory data, the user will reject the data and adopts coping tactics. The coping tactics are dismissal, procrastination, selective attention and intentional neglect. URI: http://hdl.handle.net/10398/9222 Filer i denne post: 1
Mimmi_Sjöklint.pdf (2.342Mb) -
Tscherning, Heidi (Frederiksberg, 2011)[Flere oplysninger][Færre oplysninger]
Resume: The development of mobile devices has occurred with unprecedented pace since the late nineties, and the increase of generic services has proliferated in most developed countries, driven by the expanding technological capabilities and performance of mobile platforms. This dissertation investigates how consumer objectives, orientation, and behavior can aid in explaining the adoption and use of a new type of mobile devices: “app phones”. This dissertation focuses its effort on two focal influences of adoption and use; social influences and competing forces. Through a qualitative case study and field study this dissertation explores early adoption and use of iPhones. The case study is a one-shot cross-sectional case study that investigates five individuals, related through the same social network, and their decision to adopt an iPhone prior to its release in Denmark. This adoption decision engenders high switching costs as adopters lack references to imitate and need skills to unlock and jailbreak their iPhones to make them work on Danish networks. The specific purpose of the case study is to explore how social influences impact mobile users’ early adoption decisions, as it is well known in the literature that people with similar characteristics, tastes, and beliefs often associate in the same social networks and, hence, influence each other. The field study is cross-sectional with multiple snapshots and explores fifteen individuals part of the same university study, who receives an iPhone for a period of seven months short after its release in Denmark. The specific purpose of the field study is to explore how competing forces of iPhone usage influence assimilation, i.e. the degree to which the iPhone is used, over time. The dissertation, furthermore, contains a systematic literature review. The main contribution of this dissertation is reported through four articles and is directed at both academic researchers and practitioners. The study emphasizes the importance of social influences and competing forces in the investigation of adoption and use of certain mobile devices. URI: http://hdl.handle.net/10398/8342 Filer i denne post: 1
Heidi_Tscherning.pdf (2.504Mb) -
Antero, Michelle Carol (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The potential of Enterprise Resource Planning (ERP) systems to integrate the business functions of any organization has led to its proliferation since the 1990s. Arguably, ERP systems potentially enable an organization to become competitive, and their impact has since been extensively researched and debated. This thesis seeks to understand how ERP vendors have innovated and developed their business practices to ensure their own competitive advantage. The thesis consists of an overview wrapper and five articles. This work is based on a research methodology using case studies to understand the development of business practices in the ERP industry since the 1950s. As such, the thesis explores the journey of different ERP vendors that (1) were influenced by their environment, (2) participate in different structuring processes to develop their business practice; (3) adapt their business practices to produce product/service offerings potentially matching or exceeding the actions of their rivals; and (4) encounter challenges as they shift their business models. The thesis reveals that in order to continue to outlast the competition in a hypercompetitive environment, ERP vendors (1) refine their business practices, over time, through incremental and evolutionary changes impacting the ERP industry; (2) obtain a competitive advantage through the exploitation of core resources; (3) co-create with a partner network to maximize their resources and increase their ability to compete; and (4) realize the value proposition in terms of the business model. URI: http://hdl.handle.net/10398/9118 Filer i denne post: 1
Michelle_Antero.pdf (3.438Mb) -
Does Design Affect Participation?Høgenhaven, Thomas (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Governments in more than 55 countries have signed the international Open Gov-ernment Partnership and are currently implementing open government initia-tives, aiming to make governments and public sectors more collaborative, participatory, transparent, and technology-driven. If successfully implemented, such open government initiatives can improve democracy, efficiency, and innovation. As history demonstrates, it is hard to build sustainable online participation. Merely 25% of online communities gather more than 1,000 members in their lifetime. Most of the other 75 % fail due to lack of participation. Many open gov-ernment communities have shared or are likely to share the same destiny. Giving citizens, companies, and non-governmental organizations the chance to participate in government does not necessarily mean they will do it. Consequently, open government communities face a participation challenge. Current research shows that the design of the community plays a critical role in participation. Some design patterns foster participation while other patterns discourage it. Existing research also demonstrates that insights from the social sciences can be translated into design ideas and thereby help solve the participation problem. URI: http://hdl.handle.net/10398/8768 Filer i denne post: 1
Thomas_Hoegenhaven.pdf (6.382Mb) -
Shollo, Arisa (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed. URI: http://hdl.handle.net/10398/8664 Filer i denne post: 1
Arisa_Shollo.pdf (4.175Mb) -
Uncovering the Generative Mechanisms of Open Data through a Mixed Methods ApproachJetzek, Thorhildur Hansdottir (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The impact of the digital revolution on our societies can be compared to the ripples caused by a stone thrown in water: spreading outwards and affecting a larger and larger part of our lives with every year that passes. One of the many effects of this revolution is the emergence of an already unprecedented amount of digital data that is accumulating exponentially. Moreover, a central affordance of digitization is the ability to distribute, share and collaborate, and we have thus seen an “open theme” gaining currency in recent years. These trends are reflected in the explosion of Open Data Initiatives (ODIs) around the world. However, while hundreds of national and local governments have established open data portals, there is a general feeling that these ODIs have not yet lived up to their true potential. This feeling is not without good reason; the recent Open Data Barometer report highlights that strong evidence on the impacts of open government data is almost universally lacking (Davies, 2013). This lack of evidence is disconcerting for government organizations that have already expended money on opening data, and might even result in the termination of some ODIs. This lack of evidence also raises some relevant questions regarding the nature of value generation in the context of free data and sharing of information over networks. Do we have the right methods, the right intellectual tools, to understand and reflect the value that is generated in such ecosystems? URI: http://hdl.handle.net/10398/9183 Filer i denne post: 1
Thorhildur Jetzek.pdf (7.662Mb) -
Hansen, Rina (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
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From Vendors to CustomersRiis, Philip Holst (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: Enterprise Systems (ES) are generally considered the price of entry for running a business. With the increased scope of ESs to encompass nearly every function or business process of a modern organization, an increasing number of different users are adopting and using the systems. These users occupy a number of different organizational roles which include a wide variety of different tasks in organizations and have very different requirements for ESs. To ensure a better fit between users and ESs, a number of ES vendors have begun to focus on reflecting the concept of organizational roles of users in their systems. Limited research has, however, addressed these “role-oriented” ESs; this dissertation attempts to provide a better understanding of them by studying their design, implementation, and use. The research design for this dissertation is based on Case Studies and the Grounded Theory Method with qualitative empirical data collected across three types of actors in an ES ecosystem: Vendors; partner companies; and customers. The findings are primarily presented in six appended research papers that are aimed at both researchers and practitioners. The main contribution of the dissertation is an improved understanding of: Representation of organizational roles in the deep and surface structures of ESs; the mapping, configuration, and tailoring of predefined systems roles to fit actual roles of users in organizations; and the potential benefits and role-related misfits of role-oriented ESs. Through discussion of the findings, the dissertation also illustrates how the design of role-oriented ESs is influenced by the different actors in an ecosystem. The dissertation also illustrates how systems, organizations, processes, and roles can be aligned during implementation by shifting basis and conceptual focus in the requirements analysis. Finally, the dissertation explains the impact of roleoriented technology on organizational performance and how this technology may influence the existing perception of the role taking process in organizations. URI: http://hdl.handle.net/10398/8512 Filer i denne post: 1
Philip_Holst_Riis.pdf (3.453Mb) -
A cross-cultural study of the relation between users´ cognitive style, context of use, and information architecture of local websitesNawaz, Ather (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Increasing globalization and technological development has led companies and people across the globe to connect through the global internet community. However, people with different cultural backgrounds may perceive the same information in different ways. One of the hurdles to use websites efficiently is the indifferent structures of information on website, and their relation with the characteristics of intended users and the context of use for the websites. The purpose of this dissertation is to assist HumanNComputer Interaction (HCI) practitioners and researchers with better design of website structures for user groups with different cultural backgrounds. This dissertation looks into issues related to website user experience (UX) and focus on how the structuring of information is seen from local users’ perspectives. In particular, it attempts to look into the alignment between websites’ information architecture (IA) and users’ views of website information structure, by applying a crossNcultural and context of use perspective on the UX of websites in three countries: Pakistan, Malaysia, and Denmark. The researcher investigates to what degree users’ cognitive styles and contexts of use are aligned with local websites’ information architecture, and how this (lack of) alignment shapes the resulting UX. URI: http://hdl.handle.net/10398/8871 Filer i denne post: 1
Ather_Nawaz_2.pdf (13.73Mb)
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