Browsing Ph.D. theses (ITM) by Title
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Shollo, Arisa (Frederiksberg, 2013)[More information][Less information]
Abstract: This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed. URI: http://hdl.handle.net/10398/8664 Files in this item: 1
Arisa_Shollo.pdf (4.175Mb) -
From Vendors to CustomersRiis, Philip Holst (Frederiksberg, 2012)[More information][Less information]
Abstract: Enterprise Systems (ES) are generally considered the price of entry for running a business. With the increased scope of ESs to encompass nearly every function or business process of a modern organization, an increasing number of different users are adopting and using the systems. These users occupy a number of different organizational roles which include a wide variety of different tasks in organizations and have very different requirements for ESs. To ensure a better fit between users and ESs, a number of ES vendors have begun to focus on reflecting the concept of organizational roles of users in their systems. Limited research has, however, addressed these “role-oriented” ESs; this dissertation attempts to provide a better understanding of them by studying their design, implementation, and use. The research design for this dissertation is based on Case Studies and the Grounded Theory Method with qualitative empirical data collected across three types of actors in an ES ecosystem: Vendors; partner companies; and customers. The findings are primarily presented in six appended research papers that are aimed at both researchers and practitioners. The main contribution of the dissertation is an improved understanding of: Representation of organizational roles in the deep and surface structures of ESs; the mapping, configuration, and tailoring of predefined systems roles to fit actual roles of users in organizations; and the potential benefits and role-related misfits of role-oriented ESs. Through discussion of the findings, the dissertation also illustrates how the design of role-oriented ESs is influenced by the different actors in an ecosystem. The dissertation also illustrates how systems, organizations, processes, and roles can be aligned during implementation by shifting basis and conceptual focus in the requirements analysis. Finally, the dissertation explains the impact of roleoriented technology on organizational performance and how this technology may influence the existing perception of the role taking process in organizations. URI: http://hdl.handle.net/10398/8512 Files in this item: 1
Philip_Holst_Riis.pdf (3.453Mb)
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