Browsing Conference papers (ITM) by Year Published
Now showing items 1-20 of 31
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A case Study of SAPAntero, Michelle C.; Hedman, Jonas; Henningsson, Stefan (Frederiksberg, 2013)[More information][Less information]
Abstract: The ERP industry has undergone dramatic changes over the past decades due to changing market demands, thereby creating new challenges and opportunities, which have to be managed by ERP vendors. This paper inquires into the necessary evolution of business models in a technology-intensive industry (e.g., develop new offerings, engage in partnerships, and the utilize new sales channels). This paper draws from strategy process perspective to develop an evolutionary business model (EBM) framework that explains the components and processes involved. The framework is then applied to a longitudinal case study of SAP to explain how its success in a technology-intensive industry hinges on its ability to reconfigure its business model. The paper contributes to the extant literature on business models in two ways: first, by identifying and explaining the need for an evolutionary perspective; and second, by adopting different value configurations to reflect the convergence of customers, suppliers and vendors. URI: http://hdl.handle.net/10398/8725 Files in this item: 1
Jonas_Hedman_2.pdf (634.5Kb) -
The Case of Google Wallet and ISISChae, Sang-Un; hedman, Jonas (Frederiksberg, 2013)[More information][Less information]
Abstract: Over the past few years, mobile payments have been present like a storm on the horizon. They have generated a lot of attention; yet have not reached wide adoption. Issues such as the complexity of the mobile payment ecosystem and the lack of sustainable business models have been accounted for the slow market penetration. With the rise of new technologies such as NFC, the mobile payment sphere experiences a new height of talk, which materialized in a second wave of companies entering the market. Using the case study method, we will enquire into two recent mobile payment initiatives in the U.S, namely Google Wallet and ISIS. As such, the paper sets out to study NFC-enabled mobile payment innovations and provide an analysis of business models of m-payment services. The outcome of the paper contributes to the research of business models and mobile payment in two ways. First, it offers an applicable business model framework that allows practitioners and academics to study current and future mobile payment approaches. Second, it offers new insight in the field of NFC mobile payments; specifically about concrete business model configurations to effectively reach mass-market. URI: http://hdl.handle.net/10398/8724 Files in this item: 1
Jonas_Hedman_1.pdf (452.2Kb) -
Online GPA Data in Lower Secondary SchoolsNormann Andersen, Kim; Zinner Henriksen, Helle; Medaglia, Rony; Hjerrild Carlsen, Mathilde; Sløk, Camilla (Frederiksberg, 2012)[More information][Less information]
Abstract: Despite ten years of direct regulation, our study of Danish lower secondary schools shows that they do not provide online access to the GPA for individual public schools (N=1,592). Using Lipsky’s gate-keeping theory, we investigate the lack of data provision as indicator not only of professionals’ being reluctant to accept imposed standards and control from central level (top-down) but also avoiding demands from parents (and children) on transparency and accountability (bottom-up). The lack of accessibility of grades on the web can thus be seen as a classical gate-keeping mechanism evolving in the age of information society where expectations of end-of-gatekeeping by providing accessibility and transparency using information systems has been outnumbered by classical forces of gate-keeping. URI: http://hdl.handle.net/10398/8593 Files in this item: 1
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A Strategic Analysis FrameworkJetzek, Thorhildur; Avital, Michel; Bjørn-Andersen, Niels (Frederiksberg, 2012)[More information][Less information]
Abstract: Government data has been accumulated for centuries in protected repositories and registries as public record and a matter of civil order. Recently, the Open Government Data (OGD) movement has emerged as a group that focuses on facilitating open access to government data. Proponents of OGD initiatives argue that it can strengthen democracy and improve government through increased participation, collaboration and transparency. OGD advocates are also motivated by its potential contribution to greater productivity and economic growth through increased government efficiency and the creation of new businesses and services. However, as most OGD initiatives are relatively recent, the key questions regarding the value propositions and return on investment of these initiatives remain unanswered. In this theory development paper, we propose a strategic options framework that offers criteria for generating and prioritizing OGD initiatives. The framework can guide structured analysis of the economic and social impacts of OGD with an emphasis on its value propositions for both the public and private sectors. Building on a literature review and fieldwork-based anecdotal evidence, we expect OGD initiatives to generate value and substantial returns through increased transparency, efficiency of government activities, citizen participation and entrepreneurial activity. URI: http://hdl.handle.net/10398/8621 Files in this item: 1
Jetzek.pdf (271.3Kb) -
Comparing digital piracy to legal alternatives for film and musicVeitch, Robert; Constantiou, Ioanna (Frederiksberg, 2012)[More information][Less information]
Abstract: Technologies enabling digital piracy have expanded the variety of options available to users when deciding how to access a product. As a result, access-mode decisions for film and music are broader than for other goods where the piracy option is not as prevalent. This paper presents a model of access-mode decisions for film and music which integrates elements of previous digital piracy models and expands upon them to reflect the decision?s complexity. We depict the access-mode decision as being influenced by the user?s product desire, price perceptions, perceived risks, internal regulators of behaviour, resources and legal availability. We test the model for film and music using causal data of access-mode decisions collected from students at two Danish universities. Our findings indicate that the economic considerations of price perception and legal availability are the most consistent factors in influencing the access-mode decision across different legal options. The paper concludes with an outline for future research. URI: http://hdl.handle.net/10398/8569 Files in this item: 1
Veitch_Constantiou_ECIS 2012.pdf (147.9Kb) -
Olsen, Mia; Hedman, Jonas; Vatrapu, Ravi (Frederiksberg, 2012)[More information][Less information]
Abstract: Ubiquitous and pervasive computing is fundamentally transforming product categories such as music, movies, and books and the associated practices of product searching, ordering, and buying. This paper contributes to theory and practice of digital payments by conducting a design science inquiry into the mobile phone wallet (m-wallet). Four different user groups, including young teenagers, young adults, mothers and businessmen, have been involved in the process of identifying, developing and evaluating functional and design properties of m-wallets. Interviews and formative usability evaluations provided data for the construction of a conceptual model in the form of sketches followed by a functional model in the form of low-fidelity mockups. During the design phases, knowledge was gained on what properties the users would like the m-wallet to embody. The identified properties have been clustered as ‘Functional properties’ and ‘Design properties’, which are theoretical contributions to the on-going research on m-wallets. One of the findings from our design science inquiry into m-wallets is that everyday life contexts require that evaluation criteria have to be expanded beyond “functionality, completeness, consistency, accuracy, performance, reliability, usability, fit with the organization, and other relevant quality attributes” [12] that are used within current design science work. URI: http://hdl.handle.net/10398/8502 Files in this item: 1
Olsen_Hedman_Vatrapu.pdf (417.1Kb) -
[More information][Less information]
Abstract: This paper argues that the conceptualization of the human, the computer and the domain of use in competing lines of UX research have problematic similarities and superficial differences. The paper qualitatively analyses concepts and models in five research papers that together represent two influential lines of UX research: aesthetics and temporal UX, and two use situations: using a website and starting to use a smartphone. The results suggest that the two lines of UX research share a focus on users’ evaluative judgments of technology, both focuses on product qualities rather than activity domains, give little details about users, and treat human-computer interaction as perception. The conclusion gives similarities and differences between the approaches to UX. The implications for theory building are indicated. URI: http://hdl.handle.net/10398/8705 Files in this item: 1
Torkil_Clemmensen.pdf (92.43Kb) -
Liu, Zhengjie; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: User experience measurement is important for HCI research and for the in-dustry that produce interactive services and products. We want to develop a context-aware user experience measurement. In this paper, we propose a user experience measurement scale, and discuss how to validate the scale in different contexts, implement the scale in context aware prototypes, and evaluate the prototypes in real-life user contexts. The main contribution of this paper is to combine existing concepts of user experience and context-aware computing in one context aware user experi-ence measure. We are not going to develop new definitions of neither UX nor context-awareness, but simply combine the two. The background for our paper is the importance of enabling organizations to provide high quality interactive experiences to customers and citizens; to empower citizens in our emerging digital societies to assess and be critical towards interactive solutions presented to them; and to support HCI re-searchers and others with reliable and valid instruments to score, compare, and analyse user experience. We focus on measurement of UX in the shopping context(s). URI: http://hdl.handle.net/10398/8706 Files in this item: 1
Torkil_Clemmensen_2.pdf (314.9Kb) -
Clemmensen, Torkil; Barlow, Stephanie (Frederiksberg, 2012)[More information][Less information]
Abstract: This paper presents findings from interpretative phenomenological interviews about the UX of interactive climate management with six growers and crop consultants. A model of UX of interactive climate management is presented. The findings are reported in a UX target table, which can be the basis for future research on UX at work in this domain. URI: http://hdl.handle.net/10398/8707 Files in this item: 1
Torkil_Clemmensen_3.pdf (329.9Kb) -
Nawaz, Ather (Frederiksberg, 2012)[More information][Less information]
Abstract: This study investigates how the choice of analysis method for card sorting studies affects the suggested information structure for websites. In the card sorting technique, a variety of methods are used to analyse the resulting data. The analysis of card sorting data helps user experience (UX) designers to discover the patterns in how users make classifications and thus to develop an optimal, user-centred website structure. During analysis, the recurrence of patterns of classification between users influences the resulting website structure. However, the algorithm used in the analysis influences the recurrent patterns found and thus has consequences for the resulting website design. This paper draws an attention to the choice of card sorting analysis and techniques and shows how it impacts the results. The research focuses on how the same data for card sorting can lead to different website structures by generating different set of classifications. It further explains how the agreement level between the users can change for similar data due to the choice of analysis. URI: http://hdl.handle.net/10398/8587 Files in this item: 1
Ather_Nawaz_2012.pdf (531.6Kb) -
Ulslev Pedersen, Rasmus; Clemmensen, Torkil (Frederiksberg, 2012)[More information][Less information]
Abstract: In this paper we present a case study of early prototyping work performed within a Danish advanced technology project. We specifically investigate the problems and issues related to throw-away prototypes in sensor-intensive systems. An important criterion is to record and perhaps later reproduce the identified contributions of the throw-away prototypes, and to this end we use the educational version of Lego Mindstorms NXT. To achieve methodological rigor we have used the Design Science Framework by Hevner et. al. It allows us to focus on the prototyping effort (called the design cycle) without letting go of either the relevance or rigor related to the project. We relate the case study to a Human Work Interaction Design (HWID) framework for the use of interactive, sensor-intensive prototypes to develop interactive greenhouse climate management systems. By applying guidelines suggested in design science to the case studied, we identify a number of interactive prototypes that successively address core issues in this particular setting. Finally, the problems and issues pertaining to this setting is presented and identified. The main contribution of this paper is that it, by pointing out problems and issues related throw-away prototyping with sensor-intensive systems, extends the design cycle of the original design science framework. This is determined to be a necessary step in order to address the inherent multi-disciplinarily of sensor-intensive HWID systems. URI: http://hdl.handle.net/10398/8601 Files in this item: 1
Ulslev_Clemmensen.pdf (581.3Kb) -
Using discourse as a strategic resourceHjelholt, Morten; Blegind Jensen, Tina (Frederiksberg, 2012)[More information][Less information]
Abstract: This paper investigates how discourse can be mobilized as a strategic resource when introducing a public sector reform program in a local government setting. We explore how actual day-to-day practices, contexts, and processes relate to the shaping and localizing of broad strategic discourses. In particular, we emphasize the practices in which national strategic formulations are legitimized and accepted or abandoned by the actors involved. Building on a case study conducted over a two-year time span, we show how a local actor engages with and promotes a national reform program by evoking a discourse with strategic intentions. First we present how the national reform program is translated into a local government by the evoking of historically produced and context dependent discourses. Next we show that locally produced discourses need to be evoked and re-attached to the national reform program in order to enable new local practices. Our study shows that formal reform programs and strategies are never stable and firm objects; rather, they are constantly enacted and changed as part of discursive practices. Thus individuals enter a discursive space from where to engage strategically with the creation of new local practices. URI: http://hdl.handle.net/10398/8726 Files in this item: 1
Blegind_Jensen_EGOS.pdf (511.2Kb) -
Andersson, Bo; Henningsson, Stefan (Springer, 2011/2012)[More information][Less information]
Abstract: The recent years of rapid development of mobile technologies creates opportunities for new user-groups in the mobile workforce to take advantage of information systems (IS). However, to apprehend and harness these opportunities for mobile IS it is crucial to fully understand the user group and the mobile technology. In this paper we deductively, from previous research on aspects on mobility, synthesize a tentative analytical framework capturing factors accentuated in mobile IS design. We evaluate the framework based on criteria of completeness, distinctiveness, and simplicity. Eventually, these two steps develop the framework towards a theoretical contribution as theory for describing handheld computing from a designer’s perspective. Thirteen semi-structured interviews were made and the tentative framework was elaborated and confirmed. URI: http://hdl.handle.net/10398/8633 Files in this item: 1
Andersson_Henningsson_2011.pdf (358.7Kb) -
Carton, Fergal; Hedman, Jonas; Damsgaard, jan; Tan, Kay-Ti; McCarthy, JB (Como, Ita., 2011)[More information][Less information]
Abstract: This paper derives a theoretical framework for consideration of both the technologically driven dimensions of mobile payment solutions, and the associated value proposition for customers. Banks promote traditional payment instruments whose value proposition is the management of risk for both consumers and merchants. These instruments are centralised, costly and lack decision support functionality. The ubiquity of the mobile phone has provided a decentralised platform for managing payment processes in a new way, but the value proposition for customers has yet to be elaborated clearly. This inertia has stalled the design of sustainable revenue models for a mobile payments ecosystem. Merchants and consumers in the meantime are being seduced by the convenience of online and mobile payment solutions. Adopting the purchase and payment process as the unit of analysis, the current mobile payment landscape is reviewed with respect to the creation and consumption of customer value. From this analysis, a framework is derived juxtaposing customer value, related to what is being paid for, with payment integration, related to how payments are being made. The framework provides a theoretical and practical basis for considering the contribution of mobile technologies to the payments industry. URI: http://hdl.handle.net/10398/8348 Files in this item: 1
Carton et al ECIME 20111.pdf (244.5Kb) -
A longitudinal study of the adoption of online interactive and social media by luxury fashion brandsHansen, Rina (Turku, 2011)[More information][Less information]
Abstract: Most luxury fashion brands have yet to develop a clear and focused integrated online strategy, as they have struggled with the dilemma of interacting with fans and customers online. We observed how 35 luxury fashion brands utilized social and interactive online technologies since 2006 by formulating a framework for assessing fashion websites and brand controlled social media sites. Our findings illustrate that the observed luxury brands have increased their adoption of social and interactive digital technologies since 2006, and that with the help of Web 2.0 technologies fashion brands can create an immersing and innovative environment online.The findings also have relevance for practitioners, as the developed 8C framework can function as a checklist for fashion brand website creation. URI: http://hdl.handle.net/10398/8528 Files in this item: 1
Rina_Hansen_2011_1.pdf (1.281Mb) -
Henningsson, Stefan; Yetton, Philip (, 2011)[More information][Less information]
Abstract: Acquisitions are standard components of the growth strategies of many organizations. Frequently, acquisitions raise important questions concerning how and to what extent the acquisition’s information technology (IT) needs to be integrated into the IT of the acquirer. We investigate how the initial conditions of business and IT alignment in the acquirer and the acquisition affect the complexity of the post-acquisition IT integration process, in acquisitions of business units by multi-business organizations. Adopting an IT alignment model for multi-business organizations, we explain the complexity of IT integration paths in two acquisitions made by the industry group Trelleborg AB. We identify four initial business and IT strategic alignment conditions where the IT integration process is a simple one-step process exploiting existing business and IT capabilities. Low compliance with these conditions leads to increased complexity because additional business and/or IT capabilities have to be developed to leverage the full potential of the acquisition. URI: http://hdl.handle.net/10398/8628 Files in this item: 1
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Henningsson, Stefan; Hanseth, Ole (, 2011)[More information][Less information]
Abstract: This paper inquires into the complexities of contemporary IT solutions based on a case study of the EU’s eCustoms initiatives using Manuel DeLanda’s Assemblage Theory. Technological innovations have enabled information infrastructures with dramatically increased number and heterogeneity of included components, and their dynamic and unexpected interactions. Unfortunately, lack of understanding of how the increasing complexity influences development initiatives is hampering effective information infrastructure development. Assemblage Theory can be seen as holistic synthesis of previous research streams seeking to explain how information infrastructures evolve in social contexts. Accordingly, in this paper it helps us getting a holistic grasp of the complexity of contemporary IT solutions and the “essence” of their dynamics. Through Assemblage Theory we explain how the European eCustoms information infrastructure has through a dialectic between stabilizing and destabilizing processes assumed its current shape - a result of decisions taken decades ago, path dependency, complexity, and accumulated emergence. URI: http://hdl.handle.net/10398/8632 Files in this item: 1
Henningsson_Hanseth_2011.pdf (680.2Kb) -
Böhm, Markus; Henningsson, Stefan; Yetton, Philip; Leimeister, Jan Marco; Krcmar, Helmut (, 2011)[More information][Less information]
Abstract: Acquisitions of new businesses and divestments of existing ones are frequently components of large organizations’ corporate strategies. In both acquisitions and divestments, corporate IT infrastructure plays a critical role for realizing business objectives. In this paper, we take a dual view of the IT-related challenges in divestment and acquisition strategies, studying them as a single integrated transaction between a buyer and a seller and investigating how the IT carve-out and IT integration strategies influence each other. The extant literature on the interaction between carve-outs and integration strategies is an empty set. Here, we begin to shed light to the limitations of the carve-out contract, the processes of carving out a business unit from one and integrating it into another multibusiness organization, asymmetries in both parties’ preferences for an IT transaction process and its influence on arising challenges and organization performance. URI: http://hdl.handle.net/10398/8631 Files in this item: 1
Böhm_Henningsson et al_2011.pdf (540.6Kb) -
Lehrer, Christiane; Constantiou, Ioanna; Hess, Thomas (, 2011)[More information][Less information]
Abstract: The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS. URI: http://hdl.handle.net/10398/8523 Files in this item: 1
Constantiou_2011_2.pdf (268.6Kb) -
Bjørn-Andersen, Niels (Oman, 2011)[More information][Less information]
Abstract: IT1 is likely to be as important to the way companies will organize in the future as electricity was to the industrial revolution. IT will revolutionize entire industries and markets. IT will create new types of organizations that will surpass and outsmart traditional organizations. This has been predicted for more than a decade. But now it is happening especially in the music, newspaper and publishing industries, and shall see it even more pronounced in these sectors in the future. But it will not be limited to these industries; it will influence all types of industry and government organizations. Already today, we see many examples of innovative organizational designs, enhancing organizational effectiveness and competitiveness. The paper will briefly discuss the potential of future IT developments, and will proceed to give a short theoretical background for why we see a growth in IT-facilitated new organizational forms. A couple of interesting organizational design will be mentioned, before we proceed to making the argument that any business process in principle may be reengineered, centralized or outsourced in one way or other. Interesting examples will be presented. We suggest that future IT will have such a profound impact on organizational structure going far beyond the traditional ‘virtual organization’ that it calls for a new organizational concept, which we have chosen to label the “Ambient Organization’. URI: http://hdl.handle.net/10398/8428 Files in this item: 1
NB_Andersen.pdf (396.8Kb)
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