Towards a framework for understanding adoption, implementation and institutionalization of ITIL

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Towards a framework for understanding adoption, implementation and institutionalization of ITIL

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dc.contributor.author Salling Pedersen, Allan
dc.contributor.author Bjørn-Andersen, Niels
dc.date.accessioned 2011-11-11
dc.date.accessioned 2012-03-21T14:55:35Z
dc.date.available 2012-03-21T14:55:35Z
dc.date.issued 2012-03-21
dc.identifier.uri http://hdl.handle.net/10398/8431
dc.description.abstract ITIL has been proposed and indeed adopted by many as a framework for solving the problem of IT Service Management. It has been available for organizations for more than 10 years and initial adoption has been high. However, consultancy surveys of ITIL adoption, implementation and institutionalization show that there are only few complete and institutionalized ITIL implementations. This paper presents work in progress on a comprehensive ITIL literature review, focussing on critical success factors and benefits documented in scientific literature about ITIL implementation. Based on this, the paper presents a draft framework aiming at assisting organizations during their decisions regarding ITIL adoption, implementation and institutionalization. en_US
dc.format.extent 39 en_US
dc.language eng en_US
dc.subject.other IT Service Management en_US
dc.subject.other ITIL en_US
dc.subject.other Best Practice adoption en_US
dc.subject.other Best Practice implementation en_US
dc.subject.other Best Practice institutionalization en_US
dc.title Towards a framework for understanding adoption, implementation and institutionalization of ITIL en_US
dc.type cp en_US
dc.accessionstatus modt12mar21 lbjl en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for IT-Ledelse en_US
dc.contributor.departmentshort ITM en_US
dc.contributor.departmentuk Department of IT Management en_US
dc.contributor.departmentukshort ITM en_US
dc.description.notes Presented at The 2nd Scandinavian Conference on IS & the 34th IRIS Seminar. 16. - 19. Aug. 2011. Turku, Finland. en_US
dc.idnumber x656316569 en_US
dc.publisher.city Frederiksberg en_US
dc.publisher.year 2011 en_US


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