Are enterprise system benefits the same for universities as they are for supermarkets?

Show simple item record

dc.contributor.author	Leonard, Jenny
dc.contributor.author	Zinner Henriksen, Helle
dc.date.accessioned	2011-11-23
dc.date.accessioned	2012-08-13T13:55:31Z
dc.date.available	2012-08-13T13:55:31Z
dc.date.issued	2012-08-13
dc.identifier.uri	http://hdl.handle.net/10398/8484
dc.description.abstract	Enterprise Systems have become the default support systems for business processes in commercial organisations. Their promise of increased efficiency and effectiveness fits well with profit-based strategic objectives, and can be linked directly to customer choice. The last fifteen years have seen extensive implementation of Enterprise Systems in the University sector. While efficiency and effectiveness may be important in this sector, they are not linked directly to customer choice – the concept of a customer is complex, and choices may include many influences which are unaffected by administrative processes. Using one Australian and one Danish University as examples, an analysis of the benefits from using Enterprise Systems in Universities and in supermarkets is undertaken. There are some differences in the nature of those benefits. More importantly, differences in links between those benefits and the effect on customer choice are pronounced, with significant impacts for research and practical implications of Enterprise Systems.	en_US
dc.format.extent	11	en_US
dc.language	eng	en_US
dc.subject.other	Enterprise systems	en_US
dc.subject.other	University enterprise systems	en_US
dc.subject.other	Business process modelling	en_US
dc.title	Are enterprise system benefits the same for universities as they are for supermarkets?	en_US
dc.type	cp	en_US
dc.accessionstatus	modt12aug13 anmn	en_US
dc.contributor.corporation	Copenhagen Business School. CBS	en_US
dc.contributor.department	Institut for IT-Ledelse	en_US
dc.contributor.departmentshort	ITM	en_US
dc.contributor.departmentuk	Department of IT Management	en_US
dc.contributor.departmentukshort	ITM	en_US
dc.description.notes	Paper presented at the 5th International Conference on Research and Practical Issues of Enterprise Information Systems, 16.-18. October, 2011, Aalborg, Danmark	en_US
dc.idnumber	x656316747	en_US
dc.publisher.city	Frederiksberg	en_US
dc.publisher.year	2011	en_US