Are enterprise system benefits the same for universities as they are for supermarkets?

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Are enterprise system benefits the same for universities as they are for supermarkets?

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dc.contributor.author Leonard, Jenny
dc.contributor.author Zinner Henriksen, Helle
dc.date.accessioned 2011-11-23
dc.date.accessioned 2012-08-13T13:55:31Z
dc.date.available 2012-08-13T13:55:31Z
dc.date.issued 2012-08-13
dc.identifier.uri http://hdl.handle.net/10398/8484
dc.description.abstract Enterprise Systems have become the default support systems for business processes in commercial organisations. Their promise of increased efficiency and effectiveness fits well with profit-based strategic objectives, and can be linked directly to customer choice. The last fifteen years have seen extensive implementation of Enterprise Systems in the University sector. While efficiency and effectiveness may be important in this sector, they are not linked directly to customer choice – the concept of a customer is complex, and choices may include many influences which are unaffected by administrative processes. Using one Australian and one Danish University as examples, an analysis of the benefits from using Enterprise Systems in Universities and in supermarkets is undertaken. There are some differences in the nature of those benefits. More importantly, differences in links between those benefits and the effect on customer choice are pronounced, with significant impacts for research and practical implications of Enterprise Systems. en_US
dc.format.extent 11 en_US
dc.language eng en_US
dc.subject.other Enterprise systems en_US
dc.subject.other University enterprise systems en_US
dc.subject.other Business process modelling en_US
dc.title Are enterprise system benefits the same for universities as they are for supermarkets? en_US
dc.type cp en_US
dc.accessionstatus modt12aug13 anmn en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for IT-Ledelse en_US
dc.contributor.departmentshort ITM en_US
dc.contributor.departmentuk Department of IT Management en_US
dc.contributor.departmentukshort ITM en_US
dc.description.notes Paper presented at the 5th International Conference on Research and Practical Issues of Enterprise Information Systems, 16.-18. October, 2011, Aalborg, Danmark en_US
dc.idnumber x656316747 en_US
dc.publisher.city Frederiksberg en_US
dc.publisher.year 2011 en_US


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