Designing Digital Payment Artifacts

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Designing Digital Payment Artifacts

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dc.contributor.author Olsen, Mia
dc.contributor.author Hedman, Jonas
dc.contributor.author Vatrapu, Ravi
dc.date.accessioned 2012-08-27
dc.date.accessioned 2012-08-30T12:28:41Z
dc.date.available 2012-08-30T12:28:41Z
dc.date.issued 2012-08-30
dc.identifier.isbn x656701934
dc.identifier.uri http://hdl.handle.net/10398/8502
dc.description.abstract Ubiquitous and pervasive computing is fundamentally transforming product categories such as music, movies, and books and the associated practices of product searching, ordering, and buying. This paper contributes to theory and practice of digital payments by conducting a design science inquiry into the mobile phone wallet (m-wallet). Four different user groups, including young teenagers, young adults, mothers and businessmen, have been involved in the process of identifying, developing and evaluating functional and design properties of m-wallets. Interviews and formative usability evaluations provided data for the construction of a conceptual model in the form of sketches followed by a functional model in the form of low-fidelity mockups. During the design phases, knowledge was gained on what properties the users would like the m-wallet to embody. The identified properties have been clustered as ‘Functional properties’ and ‘Design properties’, which are theoretical contributions to the on-going research on m-wallets. One of the findings from our design science inquiry into m-wallets is that everyday life contexts require that evaluation criteria have to be expanded beyond “functionality, completeness, consistency, accuracy, performance, reliability, usability, fit with the organization, and other relevant quality attributes” [12] that are used within current design science work. en_US
dc.format.extent 7 en_US
dc.language eng en_US
dc.subject.other Design en_US
dc.subject.other Human Factors en_US
dc.subject.other M-wallet en_US
dc.subject.other e-wallet en_US
dc.subject.other Mobile payments en_US
dc.subject.other Digital payments en_US
dc.subject.other Design science en_US
dc.subject.other Cashless society en_US
dc.title Designing Digital Payment Artifacts en_US
dc.type cp en_US
dc.accessionstatus modt12aug30 lbjl en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for IT-Ledelse en_US
dc.contributor.departmentshort ITM en_US
dc.contributor.departmentuk Department of IT Management en_US
dc.contributor.departmentukshort ITM en_US
dc.description.notes Presented at ICEC 2012 : 14th Annual International Conference on Electronic Commerce. 7-8 Aug. 2012, Singapore. en_US
dc.publisher.city Frederiksberg en_US
dc.publisher.year 2012 en_US


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