Browsing Ph.D. theses (MPP/LPF) by Title

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Relasjonen mellom virksomhetsledelse og kontraktshåndtering, belyst via fire norske virksomheter

Similä, Jan Ole (Frederiksberg, 2010)

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Abstract:

Why do we focus on the internal arrangements of the contractual process from a leadership perspective? Through empirical research where we have asked questions about the internal organizational arrangements, what kind of knowledge the organization need, and how institutional arrangements affect the contract process, we have tried to answer the main research question. We have also carried with us a question of if the organization's attachment to the public or private sector affects the arrangements. I have conducted a comparative case study where data has been generated from two public sector organizations, The National Road Administration, Helsebygg Midt-Norge, one private sector organization, Siemens, and one hybrid organization, NTE. Data was primarily generated from the governance system of the different organizations, and informant interviews. The analysis was carried out by two steps; first an empirical analysis, then a theoretical analysis, based on contractual theory, of the empirical findings. The empirical analysis shows that the organizations share the same thoughts on how to organize the contractual work; the division between the line and the project organization, the distribution of decision-making authority, and the institutionalization of a specific governance system. The organizational processes are formalized, and the governance system gives the clear recommendation on desired actions. The empirical data gives a clear understanding that the contract process is dominated by one profession — the engineers. Regarding the question on knowledge, I found the organizations to be interested foremost on problem solving competencies (engineering competencies). Other competencies, for example economic or legal competencies, where viewed as support competencies. We also found that personal skills in handling the complex and difficult processes and attitude toward ethics seemed to be of importance. On the question on how institutional elements in the organizational environment affected the contract process, we found that the overall interest of the organizations was stability and predictability. We also found that the market mechanisms cause the organizations some worry. In the end, the empirical findings did not give us any strong reasons to differentiate between public sector organizations and private sector organizations in how to deal with contractual work processes. The theoretical analysis has been carried out within classical and relational contract theory. The analysis shows that the empirical findings, to a great extend, can be explained through classical contract theory. It also gives us some ideas on what areas of the theory, especially relational contract theory that should be improved. Regarding the main research question, the conclusions indicate a need to establish a comprehensive approach to the contract process, to ensure a good balance between different partial processes. There also seem to be necessary to work on improvements on contract theory to increase the applicability of the theory, especially the relational contract theory.

URI:

http://hdl.handle.net/10398/8011

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“Let’s Go Outside”

The Value of Co-Creation

Lopdrup-Hjorth, Thomas (Frederiksberg, 2013)

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Abstract:

Co-creation has emerged today as a concept which thinkers across otherwise largely opposed traditions have come to embrace. This dissertation substantiates how the concept of co-creation, from proponents of Strategic Management Thought to thinkers coming out of Autonomist Marxism and Critical Management Studies, appears as designating either: (1) a new win-win mode of value creation where businesses co-create value with various sorts of outsiders; (2) a new social, commons-based value creation autonomous from business interests; or (3) a mode of value creation intimately intertwined with new modes of management capable of harnessing and exploiting productive capacities outside established organizations. Behind these contemporary differences, the dissertation discloses a more encompassing history. Through this, the emergence of a widely shared co-creation vocabulary is brought forth. While this vocabulary is used persistently to express a whole new mode of value creation, in whatever form, the dissertation argues that the co-creation vocabulary actually undermines the very possibility of speaking about value creation in a consistent manner. At the same time, however, it is not a vocabulary which can just be dispensed with, since its emergence is intimately intertwined with an accelerated emphatic injunction; an injunction advanced by a reformulated managementality that throughout the twentieth century has tempted management ‘to go outside’. Accounting for this history, the dissertation claims that a complex experience has been born, an experience of the outside. Through this experience, the outside has emerged not merely as a source of value creation and an object of management; it has also emerged as an obligation that has to be met, an obligation which is forcefully expressed today through the co-creation vocabulary. In order to inquire into contemporary accounts of co-creation, as well as the historical trajectories through which this phenomenon has come to emerge, the dissertation develops what is designated as the historical problematization analysis, inspired by and reconstructed from the very late work of Michel Foucault. By utilizing this mode of analysis, it becomes possible to bring together otherwise separate accounts of co-creation on the same level of analysis, to inquire into central historical conditions of possibility through which the phenomenon of cocreation has come to emerge and to take stock of what difference the arrival of cocreation introduces in relation to yesterday.

URI:

http://hdl.handle.net/10398/8701

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Making Ensemble Possible

How special groups organize for collaborative creativity in conditions of spatial variability and distance

O’Donnell, Shannon (Frederiksberg, 2013)

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Abstract:

The enormous challenges and opportunities impacting the world community today increasingly require people to practice collaborative innovation effectively both in person and across geographic boundaries. Simultaneously, advances in technology such as social networking tools, digital 3-D representations, virtual worlds, and open source practices are inspiring generations of users to develop new kinds of adaptive collaborative networks and capabilities. But when people work across organizational and geographic boundaries, new challenges arise that make it difficult for groups to achieve the levels of excellence they are capable of achieving together in close proximity. Practitioners need help determining how best to perform collaborative creativity given unique and dynamic work conditions. Meanwhile, as new forms of creative group work emerge at an accelerating pace, researchers struggle to keep up with and develop nuanced understanding of the variations in collaborative processes we increasingly see performed. With this PhD research, I aim to increase our understanding of a particular, specialized form of collaborative creativity called “ensembling.” I investigate this phenomenon by studying it in diverse—including “stretched”—conditions. By stretched, I mean that, literally, groups are stretched apart in space as membership size and spatial distance between members increase and work configurations vary. The groups I study are those both capable of achieving and driven to achieve a peak-performance state of ensemble, and do so via the enactment of an interdependent set of methods that call ensemble into being, a process I call ensembling. In their ideal form, these work methods support the emergence of ensemble and result in the creation of aesthetically coherent and novel outcomes that are particularly responsive to the contexts in which they are made. To investigate the phenomenon of ensemble, I first develop a construct of ensemble based on informant descriptions, and use theory and data to develop a detailed description of how ensembling is performed in natural conditions (i.e., in close physical proximity). Then I look at an extreme example in which a set of expert groups’ ability to ensemble was put under stress by an unprecedented work task. In 2009, multiple string quartets (many considered world class) organized to perform a new musical composition. The composition challenged four quartets at a time to perform as an integrated ensemble while sitting apart, in various configurations, and at spatial distances of up to 70 feet. To help them address the difficulties produced by increased membership and distance, the musicians integrated a simple coordinating technology into their process. To learn how participants made ensemble possible given these new conditions, I engaged multiple qualitative methods for generating data and multiple perspectives for interpretation. I first considered their process as an iterative approach to exploring strategies for addressing constraints, in order to show how the methods of ensembling interacted with conditions of increased group size, increased spatial distance and configurational variability, and to elicit their evolving beliefs about what methods made ensemble more likely to occur given these conditions. Then I performed an alternative interpretation, disrupting this logic and exploring the ways in which participants used methods of ensembling—particularly openness to uncertainty and reconceiving—to create unanticipated potentialities for ensemble to emerge despite constraints. I show how they worked with a coordinating technology called a “click-track” in important new ways that went beyond “merely” achieving synchronous coordination to increasing their autonomy, relatedness, and ability to demonstrate artistic virtuosity, enabling them to engage equally in leadership and participation and to play. Finally, performing a comparative analysis across sub-units of the case, including examples of breakdown in the process, I generated additional insights into what conditions, beliefs, methods and behaviors enable or inhibit processes of ensembling. Integrating learning from analysis and interpretation, I propose a new range of conditions in which ensembling is possible, and a revised and expanded description of the methods by which groups ensemble. Conditions can expand to include larger groups with limited-tenure consisting of enduring-tenure sub-groups, multiple task interdependencies at group and sub-group levels, balanced tenure at sub-group level, a balance between proximity and distance, opportunities to work with and without technological mediation, and self-determined configuration variability. I show that the emergence of ensemble depends on, for instance, a shared purpose to ensemble, and methods such as a “struggle” phase, episodes of close physical proximity, collective leadership, “dueting” in different configurations, reconceiving constraints, living with the paradox of one-and-four, opening the process to uncertainty and to the emergence of consent, and subliminal technology engagement. Ultimately, these groups demonstrated an increasing ability to adapt to new conditions faster and more creatively, making new configurations possible, and suggesting ways in which ensemble might be performed in other kinds of group settings. I summarize findings in the form of a “framework of ensembling” that is meant to serve as a tool to further enrich our yet nascent understanding of this complex phenomenon and to aid in the exploration of ensembling in contexts outside the usual places we expect it to occur.

URI:

http://hdl.handle.net/10398/8653

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Management consulting in action

Value creation and ambiguity in client-consultant relations

Smith, Irene Skovgaard (København, 2008)

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Abstract:

Et godt og effektivt samarbejde mellem kunde og konsulent fremhæves generelt som en afgørende betingelse for at få succes med brug af eksterne konsulenter. Dansk Industri har sammen med Dansk Management Råd (DMR) og Copenhagen Business School (CBS) etableret et udviklingsprojekt, der under overskriften 'Vækst i Vidensamfundet' har til formål at udvikle det afgørende samarbejde mellem kundevirksomheder og konsulentvirksomheder. Nærværende ErhvervsPh.d.-afhandling er en del af dette udviklingsprojekt og sætter fokus på, hvad der sker i kunde-konsulent samspillet i konteksten af konsulentopgaver, hvor det handler om at implementere forandring. På sådanne forandringsprojekter forventes konsulenterne at bidrage med viden, værktøjer og løsninger samtidig med, at de fungerer som forandringsagenter i kundeorganisationen og involverer og arbejder med ledere og medarbejdere på forskellige niveauer. Det gør kunde-konsulent samspillet til en kompleks størrelse, der ikke bare handler om den personlige relation og godt samarbejde mellem konsulent og opdragsgiver/projektsponsor. Når vi har at gøre med ydelser, hvor konsulenterne går i clinch med organisationen for at implementere forandring, må kunde-konsulent relationer ses i et bredere perspektiv end fokus på personlige relationer mellem enkeltindivider tillader. Kunden er en organisation; en kompleks social konstellation af mennesker med forskellige positioner og interesser. Det afgørende er, hvilken rolle konsulenterne får, når de bevæger sig ind i denne sociale sammenhæng, og hvilke muligheder og begrænsninger det indebærer for at være med til at skabe forandring som ekstern part i processen. Afhandlingen stiller skarpt på disse sociale aspekter af samspillet mellem konsulenter og interne aktører i konteksten af kundeorganisation. Forskningen, der ligger til grund for afhandlingen, er udført som antropologisk feltarbejde på to forandringsprojekter; den ene i en industrivirksomhed og det andet på et hospital. Dette indebar både observation af konkrete situationer, hvor konsulenter og interne aktører arbejdede sammen, og efterfølgende interviews med både konsulenter og de relevante ledere og medarbejdere om deres oplevelse af samspillet.

URI:

http://hdl.handle.net/10398/7127

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Modstandens Politik

Kampagnestyring i Velfærdsstaten: En diskussion af trafikkampagners styringspotentiale

Speiermann, Sabrina (Frederiksberg, 2010)

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URI: http://hdl.handle.net/10398/8199

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The Organization(s) of Well-being and Productivity

(Re)assembling work in the Danish Post

Mogensen, Mette (Frederiksberg, 2012)

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Abstract:

The well-being of employees is currently a central matter of concern both in public and private companies. If employees do not feel well, in the last instance they might experience a burn out or fall ill from stress and thus add to the highly costly yet ever growing number filling up the statistics of this modern epidemic. In short, well-being is key to productivity. For sure this is not a new story, but at the core of organization and management theory: how to best organize the human resources of production balancing off the need for increased productivity and the preservation of physical and mental resources of the worker? In contrast to classic principles such as Taylor’s scientific management, it seems today generally agreed that well-being thrives when work is organized by principles of ‘flexibility’, ‘learning’, ‘empowerment’ and ‘creativity’. However, at the same time workplaces and organizations are under an enormous pressure towards standardization and optimization. This dissertation investigates empirically competing or intersecting ways of organizing well-being and productivity, with an analytic outset in the work task, departing from historically generated, however still prevalent, dichotomies and normativities of standardization and flexibility respectively. The empirical case of the dissertation is the organization of postal work in a big and formerly publicly run distribution company in Denmark. Based on an ethnographic field work and the employment of an auto-photographic method, the dissertation investigates how the current and simultaneous efforts of standardization and flexibility configure the well-being(s) and productivities of postal work. The theoretical framework is primarily informed by Actor Network Theory and the dissertation attend to a detailed investigation of how well-being and productivity are enacted in the daily work practices and the constant shifting/delegation going on between the inscribed postal worker of work tools, standard procedures and management programs on the one side and the routinized bodies of the postal workers on the other. Most of the time this results in ‘working compatibilities’ silently enacting bodies-with-standards that are both productive and well. At other times, however, controversy and conflicts arise, pointing to the fact that the presence of multiple modes of organizing are not always productive. The empirical chapters departs from selected auto-photographs that prompt different unfoldings of the way postal work is organized – or sought organized – and the way well-being and productivity arise as effects of these organizations. In this unfolding the analysis proceed on a tension between phenomenological and actor-network theoretical readings of empirical material creating a patchwork-like assemblage of postal work. This involves a stitching together of highly mundane, corporeal practices and material such as bicycles and kickstands, personal experiences, the researcher’s interpretations, the technical scripts of electric bikes, the norms of postal workers, the discourse of management and the political-economic developments of European postal markets. Through the empirical chapters, the dissertation depicts postal work not as a story of standardization versus flexibility, but as a constant ‘juggling’ and balancing act between them. This is not a story of humanization or the opposite, it is both at once. It is not a story of stabilization or perpetual change, it is both at once. It is a story of the hanging-togetherness of an organization that displays multiple versions of well-being and productivity as well as multiple controversies as a result of this. Depending on the stakes one has in this complex organizational set-up, whether one is the postal worker, the local manager, the HR consultant or perhaps the customer, preferences will differ, and indeed this is an important discussion. What is the better way to organize postal work? The analysis presented in the dissertation will not deliver the answer to this, but hopefully make the discussion a more qualified one, by displacing old truths. Having as point of departure and final emphasis a heuristics of the work task, the thesis aims to contribute to a specification of organization theory, HRM and work environment theorizing, which otherwise tend to have lost its primary object: work.

URI:

http://hdl.handle.net/10398/8589

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Public-private partnerships

Meaning and Practice

Weihe, Guri (Frederiksberg, 2008)

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Abstract:

Offentlige forvaltninger verden over har været præget af voldsomme reformbølger de seneste 20-30 år, og den private sektor er i stigende grad blevet inddraget i den offentlige serviceproduktion. Privatiseringer og udliciteringer kendetegnede således forvaltningspolitikken i mange vestlige lande op gennem 1980erne og 1990erne. De mange reformtiltag er i forvaltningslitteraturen kendt under betegnelsen New Public Management. En af de senere udviklinger i den moderne forvaltningshistorie er fremkomsten af offentlig-private partnerskaber (OPP). OPP har i dag fået en lignende udbredelse som de tidligere privatiserings- og udliciteringstendenser. De fleste vestlige landeforvaltninger har således forsøgt sig med OPP, og i forvaltningslitteraturen har antallet af publiceringer om emnet været hastigvoksende de seneste cirka 10 år. Trods den store udbredelse, i såvel teori som praksis, skorter der imidlertid med klassifikationer, endsige definitioner af OPP begrebet. Denne afhandling har to centrale formål. Det ene er at afdække OPP begrebets mangetydige betydninger. Det gøres ved at kortlægge hvordan begrebet bliver anvendt i den internationale forvaltningslitteratur. Analysen viser at begrebets grænser er slørede, og at betegnelsen OPP bliver anvendt om en mangfoldighed af offentlig-private samarbejdsformer dækkende over uformaliserede netværksbaserede relationer såvel som stærkt formaliserede kontraktstrukturer. På baggrund af analysen inddeles forvaltningslitteraturen i en række strømninger. Dermed skabes et overblik over feltet som ikke eksisterede forud for analysen. Denne del af analysen munder endvidere ud i en ny måde at klassificere og definere forskellige typer OPP på. OPP er et relativt ungt forskningsfelt. En markant barriere for udviklingen af feltet har været manglen på anerkendte klassificeringer/definitioner. Begrebsdefinitioner er en forudsætning for teoriudvikling. Ved at afdække OPP begrebets mangetydige betydninger, og ved at udvikle nye måder at klassificere og definere OPP på bidrager denne analyse væsentligt til den fremtidige teoriudvikling om OPP. Afhandlingens andet formål er at afdække hvad der kendetegner samarbejdsrelationerne i idriftsatte OPP-projekter. Det er en udbredt opfattelse blandt praktikere såvel som forskere at OPP bebuder noget kvalitativt nyt relativt til de fordums tiders privatiseringer og udliciteringer. Der findes således en udbredt teoretisk diskurs om at OPP indebærer tætte og tillidsbaserede samarbejdsrelationer, dialog og fokus på processer frem for output. På trods af sådanne udbredte forventninger og antagelser om samarbejdsformens karakter, så er der forbavsende få systematiske empiriske studier af hvordan samarbejdsrelationerne ser ud i praksis. Ved empirisk at kortlægge samarbejdets karakter i fem britiske OPP-projekter udfylder afhandlingen derfor et vigtigt hul i den internationale forvaltningslitteratur. Analysen bidrager til litteraturen på to centrale måder. Den viser, for det første, at forventningerne om kvalitativt anderledes samarbejdsrelationer ikke bliver indfriet i flertallet af de analyserede cases. Det forventede skift fra hierarkiske, kontrolorienterede principal-agent relationer mod fladere, tillidsbaserede principalprincipal relationer ses ikke i praksis. For det andet ses der dog alligevel stor variation i den måde hvorpå samarbejdet udmønter sig i de forskellige cases. Den ene case udviser således mange af de førnævnte samarbejdskarakteristika som typisk bliver kædet sammen med OPP. Analyseresultatet peger på, at samarbejdsrelationernes kan udmøntes væsensforskelligt indenfor den samme type kontraktstrukturer. Dette peger videre på, at formelle strukturer kun giver en begrænset indsigt i samarbejdets karakter. For at få en dybere forståelse af OPP, er det derfor nødvendigt at gå bagom kontrakten og analysere hvordan samarbejdsformen udspiller sig i praksis. Der identificeres endvidere en sammenhæng mellem samarbejdspraksis og partnerskabsperformance. De cases som involverer de mest tillidsbaserede og tætte relationer ser samtidig ud til at være de cases, der præsterer bedst. Analyseresultaterne har implikationer for OPP litteraturen og ledelsesmæssige implikationer. For det første giver resultaterne anledning til at revidere den eksisterende teoretiske diskurs om OPP. Der er en tendens i litteraturen til at forbinde bestemte samarbejdsstrukturer med bestemte typer samarbejdsprocesser. Resultaterne her indikerer at disse to dimensioner ikke følger hinanden. Dernæst peger resultaterne på at ressourcer og ledelsesmæssig opmærksomhed med fordel kan rettes mod de løbende samarbejdsprocesser, da dette kan få betydning for samarbejdets udfald.

URI:

http://hdl.handle.net/10398/7734

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