The Role of Business Intelligence in Organizational Decision-making

OPEN ARCHIVE

Union Jack
Dannebrog

The Role of Business Intelligence in Organizational Decision-making

Vis flere oplysninger

Titel: The Role of Business Intelligence in Organizational Decision-making
Forfatter: Shollo, Arisa
Resume: This Ph.D. thesis is concerned with the role of the business intelligence (BI) output in organizational decision-making processes. The primary focus of this thesis is to investigate how this BI output is employed and deployed by decision-makers to shape collective judgement and to reach organizational decisions. Concerning the role of the BI output in decision-making the BI literature is characterized by normative ideas of how the BI output should be used in decision-making and how it can enable people to make better decisions. Most previous work has concerned methods and technologies to collect, store and analyze BI. It has also, assumed a rational approach to decision making where data from information systems are used to inform decisions either by reducing uncertainty, ambiguity or complexity. This study attempts to establish knowledge about the role of the BI output in the IT project prioritization process of the Group IT of the Danske Bank Group. Hence, the starting point of this thesis is a 16-month long interpretive study from March 2010 till July 2011 during which I observed the prioritization process and collected various forms of data. I use a rich dataset built from this longitudinal study of the IT project prioritization process in Group IT where thematic analysis is used to analyze the data. Overall, the study operates under the interpretive paradigm, which assumes that the world and knowledge are socially constructed.
URI: http://hdl.handle.net/10398/8664
Dato: 2013-03-08

Creative Commons License This work is licensed under a Creative Commons License.

Filer Størrelse Format Vis
Arisa_Shollo.pdf 3.981Mb PDF Vis/Åbn PhD afhandling

Dette dokument findes i følgende samling(er)

Vis flere oplysninger