The Transformation of Work in Digitized Public Sector Organizations

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The Transformation of Work in Digitized Public Sector Organizations

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Titel: The Transformation of Work in Digitized Public Sector Organizations
Forfatter: Plesner, Ursula; Glerup, Cecilie; Justesen, Lise
Resume: Digital technologies are said to profoundly reshape the organization and service of the public sector across the Western world (Dunleavy & Margetts, 2010). From the electronic handling of vast amounts of filework in the tax administration to robots in home care and smart boards at schools, digitization is an essential component of most government reforms. OECD continously monitors its member states’ progress with digitization, as digital technologies are considered a solution to ‘big issues’ such as high public spendure, ineffectiveness, and calls for transparency in public administration across the globe (OECD 2009). Scholars in the field of public administration refer to this as ‘Digital-Era Governance’ (Dunleavy, Margetts, Bastow, & Tinkler, 2006) or Egovernment (Bekkers & Homburg, 2005.).
URI: http://hdl.handle.net/10398/9330
Dato: 2016-07-14
Note: Paper presented at The 32nd EGOS Colloquium 2016, Naples, Italy.

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