Consumer Rights 2.0

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Consumer Rights 2.0

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Titel: Consumer Rights 2.0
Consumers in the Digital World
Forfatter: Reisch, Lucia; Büchel, Daniela
Resume: The digitalisation of an ever-increasing number of goods and services is causing an unprecedented and radical shift in consumer lifestyles and habits: The distinction between suppliers and demanders is becoming blurred, and consumers are more and more frequently taking on the role of supplier of those goods or services. Regulatory tasks which were previously the prerogative of the State can now be found as the default settings in algorithms applied by private-sector companies. The Advisory Council for Consumer Affairs (Sachverständigenrat für Verbraucherfragen, SVRV) has set itself the task of investigating whether consumer law as it currently stands is able to meet the requirements of a digital world. For the Advisory Council, “consumer law 2.0” means that it is no longer possible to carry on with business as usual and that consumer law urgently needs an update. This report builds upon external studies which the Advisory Council commissioned in 2016 and upon papers published in its Working Paper Series. It continues a series of reports which the Advisory Council has published on digitalisation in trade, finance, health and crowdfunding, and it prepares the ground for forthcoming reports on digital sovereignty and consumer scoring. The Advisory Council would like to express its particular thanks to Prof Dr Hans-W. Micklitz, who had overall responsibility for this report, to Prof Gesche Joost and Ms Helga Zander- Hayat for their outstanding support, to Ass-Prof Dr Kai Purnhagen, Prof Dr Peter Rott, Prof Dr Gerald Spindler, Ass-Prof Dr Stefan Wahlen and Prof Dr Christiane Wendehorst, who made their expertise available in the context of the external studies, and to the Advisory Council Office, especially Dr Irina Domurath, for providing contextual and administrative assistance in the writing of the report.
URI: http://hdl.handle.net/10398/9554
Dato: 2017-11-27

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