Browsing Conference papers by Year Published
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A Study in the Hotel IndustryGrønholt, Lars; Martensen, Anne (Frederiksberg, 2018)[More information][Less information]
Abstract: Purpose – The purpose of this paper is to examine the links between employee attitudes, customer loyalty and business results. Methodology/approach – From a conceptual point of view, this employee-customer-business results chain is well founded and generally accepted, also in the European Excellence Model. But for many companies, it seems difficult to demonstrate such links, and several issues must be addressed to uncover the links. To investigate these links empirically, a hotel chain provided data matching employee and customer measures with measures of profit, and a modeling approach is developed. Findings – The model is successfully applied. As it is possible to estimate and test the links, we have demonstrated the effects of employee attitudes on customer loyalty and further on business results. The findings provide strong empirical evidence for the developed model, and the study provided evidence of theemployee-customer-business result chain. Research limitations – The study is limited to four hotels in Copenhagen, Denmark. Practical implications – The research findings provide a better understanding of the employee-customer-business result chain and may help practitioners in improving company financial performance. Originality/value – This paper provides new insights into the relationships between employee attitudes, customer loyalty, and business results. URI: http://hdl.handle.net/10398/9666 Files in this item: 1
Gronholdt_Martensen_ICQSS2018.pdf (157.2Kb) -
Rønning, Ola; Hardt, Daniel; Søgaard, Anders (, 2018)[More information][Less information]
Abstract: Sluice resolution in English is the problem of finding antecedents of wh-fronted ellipses. Previous work has relied on handcrafted features over syntax trees that scale poorly to other languages and domains; in particular, to dialogue, which is one of the most interesting applications of sluice resolution. Syntactic information is arguably important for sluice resolution, but we show that multi-task learning with partial parsing as auxiliary tasks effectively closes the gap and buys us an additional 9% error reduction over previous work. Since we are not directly relying on features from partial parsers, our system is more robust to domain shifts, giving a 26% error reduction on embedded sluices in dialogue. URI: http://hdl.handle.net/10398/9642 Files in this item: 1
N18-2038.pdf (168.6Kb) -
What Can We Learn from the Recent Deals?Savin, Andrej (Frederiksberg, 2018)[More information][Less information]
Abstract: Recent years have seen a surge in the use of blockchain technologies, not least because of the increased use of cryptocurrencies such as Bitcoin which rely on it. While some of the generated interest can be dismissed as hype, there is little doubt that blockchain is a technology with the potential to revolutionise certain areas of law. A careful reader following the trends would have noticed that Maersk, the Danish business conglomerate, was involved with no less than three deals revolving, in one way or another, around blockchain technology Such news should intrigue the reader since adoption of experimental methods or newest IT technologies does not normally characterise the inert maritime and transport industries. We will in this short piece give an overview of the relevance of blockchain and briefly look at three different deals which Maersk concluded around the technology. We will then give an outline of potential legal problems which these and similar deals might bring. Our preliminary conclusion is that blockchain technology - in some instances at least - has the potential to disrupt the role law traditionally plays in negotiating and executing international contracts. URI: http://hdl.handle.net/10398/9648 Files in this item: 1
Savin_Blochain.pdf (86.71Kb) -
Crowdsourcing in Incumbent FirmsGammelgaard, Flemming Binderup; Hallin, Carina Antonia (Frederiksberg, 2018)[More information][Less information]
Abstract: Crowdsourcing is an emergent interdisciplinary theory and methodology, which in recent years has become widely diffused, raising significant questions in the innovation management literature concerning the adoption of crowdsourcing as an open innovation practice. Building on seminal research on open innovation adoption in large organizations (Chesbrough and Brunswicker, 2013; 2014), the current study presents qualitative findings on the innovation practices and strategies of incumbent firms transitioning from traditional innovation to crowdsourcing for open innovation. We discuss the impact of crowdsourcing technologies and methodologies on 1) the innovation processes, 2) the innovation content and 3) the overall scope of innovation to discover different stages of maturity in the innovation governance structures of incumbent firms (Deschamps & Nelson, 2014). Our study thus contributes to research on the firm side of crowdsourcing, providing much needed insights into the processes, procedures and structures that support the implementation of crowdsourcing for open innovation (Lüttgens et al., 2014). URI: http://hdl.handle.net/10398/9668 Files in this item: 1
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The Commensuration of Sustainability Reporting and the Crowding out of Moralityvan Bommel, Koen; Rasche, Andreas; Spicer, André (Frederiksberg, 2018)[More information][Less information]
Abstract: Drawing on extensive case study evidence, this study unpacks sustainability reporting’s evolution from a moral values-based practice towards a financialized value-based one. We argue that this transition can be seen as a commensuration project and we examine the dynamics of this process. We find that increased levels of commensuration have moved sustainability reporting away from a focus on moral responsibility (i.e. ‘doing the right thing’) to a focus on strategic value creation for the firm. We theorize this crowding out of morality as a process of amoralization supported by the rigid cognitive framing of social and environmental issues (objectification) and the monetized coordination of relevant social interactions (marketization). We outline implications of our analysis for the scholarly debate on sustainability reporting and commensuration. URI: http://hdl.handle.net/10398/9693 Files in this item: 1
vanBommel_Rasche_Spicer.pdf (555.2Kb) -
Begum, Marjahan; Nørbjerg, Jacob; Clemmensen, Torkil (Frederiksberg, 2018)[More information][Less information]
Abstract: In this paper we study novice programmers’ strategies during different phases of programming. Programming strategies are about cognitive processes that result in the programmers’ code being written from scratch, edited or deleted. The paper presents a questionnaire, which will be used to investigate how and when novice programmers use different strategies and how this affects the quality of the resulting program. We identify the cognitive processes that novice programmers utilise to complete a programming task. These cognitive processes may or may not result in immediate changes in the code. The ultimate purpose of this ongoing research is to contribute to improve the initial programmer education. URI: http://hdl.handle.net/10398/9686 Files in this item: 1
Begum_Nørbjerg_Clemmensen_IRIS2018.pdf (245.4Kb) -
A Case Study of the #BlackLivesMatter MovementLundgaard, Daniel; Razmerita, Liana; Tan, Che-Wee (Honolulu, 2018)[More information][Less information]
Abstract: This paper explores the organizing elements that foster emergent collaboration within large-scale communities on online social platforms like Twitter. This study is based on a case study of the #BlackLivesMatter social movement and draws on organizing dynamics and online social network literature, combined with the analysis of 2050 tweets collected from days where the movement had high levels of activity. Drawing on the literature review, we propose a framework consisting of three organizing elements: structure, engagement, and communicative content that are essential in analyzing online collaboration. This paper uses this framework to analyze the collected tweets and identify how actors organize and engage in large-scale communities founded by emergent online collaboration. This paper identifies characteristics of how these key elements and a dynamic interplay between the two logics of action foster emergent collaboration in social movements using Twitter. URI: http://hdl.handle.net/10398/9602 Files in this item: 1
Lundgaard_Razmerita_Tan.pdf (696.3Kb) -
Do Policies Matter?Sun, Tara Qian; Medaglia, Rony (Frederiksberg, 2018)[More information][Less information]
Abstract: The artificial intelligence (AI) field can be traced back to the 1950th (Tzafestas, 2016). In recent years, with the emerging of web 3.0 and big data, AI is rapidly flourishing and start to be widely used in many fields, such as high tech, the automotive industry, financial services, retail, media, education, healthcare and travel (Chui, 2017). Early business adopters regard AI as increasing revenue, while organizations using AI expect lower costs and efficient service (Chui, 2017). In the healthcare sector, the use of AI is slow, compared with other fields, but its adoption is steadily increasing, due to the nature of healthcare services, which require face-to-face interactions for its service delivery (Jung & Padman, 2015). The use of AI in healthcare is a promising field for many businesses (Chui, 2017; Dirican, 2015; McKinsey Global Institute, 2017) and it will be likely to redesign the healthcare sector in many aspects, such as in mining medical records, designing treatment plans, and assisting repetitive jobs (Meskó, 2016). In China, many public hospitals have started to use AI for providing better treatment plans and for helping doctors in advanced decision-making for diagnoses and treatments (Christine Douglass, 2016). The Chinese government has started introducing a number of innovation policies in order to accelerate the development of AI, to inspire healthcare innovation, and to provide easier access to improved and more efficient care for patients. According to Lundvall and Borrás (2006), “innovation policy covers a wide range of initiatives and it is necessary to give some structure to the complex reality”. These innovation policies introduced by diverse actors target both ICT firms and hospitals, with diverse policy instruments and policy goals. Healthcare is one of the major areas in which the government plays a central role, especially in China. AI adoption in healthcare has a strong requirement on policy support. Existing research falls short of analyzing the impacts of innovation policies of AI in healthcare. As a result, there is a need for both researchers and practitioners in the public healthcare sector to understand the effects of policies on the adoption of AI in healthcare in China. Therefore, in our study we would like to tackle the following overarching research question: How do government innovation policies affect the use of AI by actors in the public healthcare ecosystem? This research question is articulated in two sub-research questions: What are the characteristics of government innovation policies (RQ1); and How do the characteristics of government innovation policies affect the use of AI in the public healthcare ecosystem by key actors (hospital managers, IT firms, and doctors)? (RQ2). This extended abstract reports on the initial phases of a study aimed at answering the overarching research question, which is part of the doctoral research design of one of the authors. Our preliminary findings tackle RQ1 by mapping the innovation policies introduced by the government in China, with the future goal of tackling RQ2 by investigating the effects of these policies on the use of AI by specific actors in the public healthcare ecosystem (hospital managers, IT firms, and doctors). URI: http://hdl.handle.net/10398/9680 Files in this item: 1
Sun_Medaglia ICIS 2017.pdf (533.0Kb) -
Kock, Florian; Zenker, S.; Josiassen, A. (Frederiksberg, 2017)[More information][Less information]
Abstract: Traditionally, tourists spend their holidays in tourist spaces that provide the needed infrastructure for their experiences (i.e., hotels, restaurants, sight-seeing spots). However, nowadays tourists often occupy more residential space than in the past; this development is fuelled at least by two important trends in tourism. First, destination marketing organizations (DMO’s) increasingly seek to intertwine tourists‘ paths with local neighbourhood in order to create perceived tourist authenticity (e.g. the ‘localhood’ strategy of various city tourism organizations; Wonderful Copenhagen, 2017). Second, shared economy offerings, such as Airbnb, create tourist spaces in residential areas (Gutierrez et al., 2017). Both developments result in the integration of tourists into the residents’ living sphere, and anecdotal evidence indicates that this does not come without fraction between residents and tourists (e.g., Andereck et al., 2005; Gutierrez et al., 2017; Yang et al., 2013). URI: http://hdl.handle.net/10398/9589 Files in this item: 1
Iceland conference abstract_final.pdf (126.0Kb) -
Figueroa, Maria Josefina (Frederiksberg, 2017)[More information][Less information]
Abstract: One of the most pressing contemporary challenges is the need for inclusion of vast number of people in urban innovation processes and societal systemic solutions to tackle sustainability inequality climate change and other major challenges. But there is little understanding of what role civil society organizations (CSO) can play to sustain, help propagate and preserve gains from these solutions and how increasing market commodification and governing interventions may affect these efforts. One result of this lack of understanding is reflected in the expectation that entrepreneurs will solve environmental problems in cities. This paper contributes knowledge to the emerging literature on the impact of social innovation with a comparative qualitative empirical case analysis in the field of promotion of sharing space for bicycle use in four European cities. The analysis demonstrates a strong relationship between the presence, vitality and variety of CSO social innovation and the cities’ success in promoting greater social inclusion in the use of public space for bicycling. It is concluded that in the field of sharing space and promotion of bicycle use social innovation has a strong role to play. Over time, it can open venues for collective meaning formation, and help in propagation and preservation of values and ideas that can lend support to scaling up opportunities for these solutions. Scaling up bicycle use will require unabated support to civil society’s social innovation capabilities with emphasis of equal measure to those given today to commercial, planning and legislative actions. URI: http://hdl.handle.net/10398/9584 Files in this item: 1
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Neue Tools für das Informationsund WissensmanagementWinkler, Till; Trier, Matthias (Berlin, 2017)[More information][Less information]
Abstract: E nterprise Social Networks (ESNs), d. h. Informationssysteme, die die Vernetzung von Mitarbeitern in Unternehmen fördern sollen, sind in verschiedenen Varianten und unter verschiedenen Bezeichnungen (etwa Enterprise Social Media, Corporate Social Software, Social Business oder Enterprise 2.0) bereits seit etwa gut einem Jahrzehnt auf dem Markt. Dennoch erfreuen sie sich erst seit den letzten Jahren steigender Beliebtheit und halten ebenfalls nach und nach flächendeckenden Einzug in Großunternehmen wie Siemens, Daimler oder Deutsche Telekom. Um mit dem Gartner »Hype Cycle« zu argumentieren: Das Thema ESN hat die Spitze des Hypes längst überschritten, das »Tal der Enttäuschungen« durchschritten und nähert sich nun zunehmend dem »Plateau der Produktivität«. Motivation genug, um sich anhand einiger ausgewählter Fallbeispiele mit ESNs genauer auseinanderzusetzen. URI: http://hdl.handle.net/10398/9593 Files in this item: 1
DBS_Broschuere_Tools_web_Winkler.pdf (234.2Kb) -
The end of Agile as we know it?Babb, Jeffry; Nørbjerg, Jacob; Yates, David J.; Waguespack, Leslie J. (Frederiksberg, 2017)[More information][Less information]
Abstract: Agile methods have co-evolved with the onset of rapid change and turbidity in software and systems development and the methodologies and process models designed to guide them. Conceived from the lessons of practice, Agile methods brought a balanced perspective between the intensions of the stakeholder, the management function, and developers. As an evolutionary progression, trends towards rapid continuous delivery have witnessed the advent of DevOps where advances in tooling, technologies, and the environment of both development and consumption exert a new dynamic into the Agile oeuvre. We investigate the progression from Agile to DevOps from a Critical Social Theoretic perspective to examine a paradox in agility – what does an always-on conceptualization of production forestall and impinge upon the processes of reflection and renewal that are also endemic to Agile methods? This paper is offered as a catalyst for critical examination and as an overt call to action to engage in emancipatory scholarship in advocacy for the Agile development team. Under threat of disenfranchisement and relegation to automation, we question how a tilt towards DevOps will preserve key elements in the tenets and principles of the Agile methods phenomenon. URI: http://hdl.handle.net/10398/9579 Files in this item: 1
IRIS 2017-critical-170501-submission.pdf (473.4Kb) -
Exploring the Interrelations of International Business and Politics in the Case of New Alliance for Food Security and NutritionHaakonsson, Stine; Gammelgaard, Johanna; Just, Sine N. (Frederiksberg, 2017)[More information][Less information]
Abstract: On May 18, 2012 leaders of the G8 and three African countries jointly launched the New Alliance for Food Security and Nutrition (NA). The collaboration was announced by the US president at the time, Barack Obama, who declared that “…food security is a moral imperative, but it’s also an economic imperative. History teaches us that one of the most effective ways to pull people and entire nations out of poverty is to invest in their agriculture” (Obama, 2012). NA aims to do just that: enhance Foreign Direct Investment (FDI) in African agriculture by a partnership model committing public and private actors to shared goals of “sustained, inclusive, agriculture-led growth” (New Alliance, n.d.A). However, this aim – and with it NA as such – has received severe media criticism for being but a thin foil for what the The Guardian has dubbed the ‘corporate scramble for Africa’ (Jones, 2014): “It will be like colonialism. Farmers will not be able to farm until they import, linking farmers to [the] vulnerability of international prices. Big companies will benefit” a Tanzanian politician told the newspaper (Kabwe, quoted in Provost, Ford & Tran, 2014). More recently, the European Parliament (EP) has issued a resolution raising similar concerns, albeit in different tones. Thus, the EP (2016) in its review of NA: Calls on governments and donors to suspend or review all policies, projects and consultancy arrangements that directly encourage and facilitate land grabbing by supporting highly harmful projects and investments or indirectly increase pressure on land and natural resources and can result in serious human rights violations. URI: http://hdl.handle.net/10398/9578 Files in this item: 1
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Hardt, Daniel; Rambow, Owen (Copenhagen, 2017)[More information][Less information]
Abstract: We analyze user viewing behavior on an online news site. We collect data from 64,000 news articles, and use text features to predict frequency of user views. We compare predictiveness of the headline and “teaser” (viewed before clicking) and the body (viewed after clicking). Both are predictive of clicking behavior, with the full article text being most predictive. URI: http://hdl.handle.net/10398/9580 Files in this item: 1
Hardt_Rambow_2017.pdf (90.26Kb) -
Hansen, Michael Wendelboe (Frederiksberg, 2017)[More information][Less information]
Abstract: Local content requirements - i.e. government backed requirements that extractive MNCs must procure inputs locally - are fast becoming a major issue in MNC-host country bargaining in Africa. Across Africa, governments are seeking to mobilize MNCs for sustainable development through increasingly stringent local content requirements. As a result, extractive MNCs are facing a rapidly evolving strategic field, the management of which may have immense implications for their investment decisions, profitability and efficiency. While a vibrant and dynamic literature on local content in Africa is emerging, this literature is predominantly informed by economic and political perspectives, and strategic management perspectives are virtually absent. This is problematic as one of the main reasons why local content interventions in Africa fail to produce the expected results is that they often are based on an inadequate understanding of MNC strategy and interests. Hence, the aim of this paper is to characterize and conceptually develop the strategic management perspective on local content. The paper outlines generic strategies that MNCs may adopt to balance the often conflicting pressures for local content and global efficiency. It is concluded that by better aligning local content intervention with MNC strategy and interests, the likelihood of positive development outcomes will be greatly enhanced. URI: http://hdl.handle.net/10398/9564 Files in this item: 1
Wendelboe Hansen_EIBA_2017.pdf (558.8Kb) -
Reflections on Digital ‘Focal Things and Practices’ in the WildernessBødker, Mads (Frederiksberg, 2017)[More information][Less information]
Abstract: This position paper reflects on Borgmann’s notion of ‘focal things’ and its applicability in the discourse about interaction with technologies in nature. Using the example of a combined cooking burner and thermoelectric 5W smartphone charger (a BioLite cook stove), this position paper gives an example of how a mundance “device” turns focal once it is connected to a contextual infrastructure (the ‘wild’), and reflects on the applicability of the notion of focality. The guiding question is how the notion of ‘focal things and practices’ drawn from Borgmann might help us think about the (strained) relationship between digital technologies and the wilderness. URI: http://hdl.handle.net/10398/9563 Files in this item: 1
NatureHCI2017-Bodker.pdf (4.367Mb) -
Evidence for a Uniform AccountHardt, Daniel (Frederiksberg, 2017)[More information][Less information]
Abstract: Same is an anaphoric element that performs a comparison, which can either be external or internal to a sentence. Hardt and Mikkelsen (2015) show that same, unlike other anaphoric expressions, imposes a parallelism constraint, and they present three types of examples showing that same is infelicitous in the absence of parallelism. Hardt and Mikkelsen propose an account that applies uniformly to internal and external readings; however, the evidence they present largely targets external readings – they don’t offer empirical evidence that clearly supports the uniform approach. Furthermore, Barker (2007) argues that internal readings must be treated differently than external readings. In this paper, I show that the parallelism effects observed by Hardt and Mikkelsen in fact apply to internal readings as well. This provides support for a uniform treatment of internal and external readings of same. It also suggests that discourse relations, which typically apply to separate overt predications, also apply to the implicit predications that arise in distributional structures. URI: http://hdl.handle.net/10398/9574 Files in this item: 1
Hardt_2017.pdf (137.4Kb) -
Extending the Business Case of Migrant Workers at the WorkplaceHolck, Lotte (Frederiksberg, 2017)[More information][Less information]
Abstract: This paper contributes to theoretical debates around migrant workers at the workplace, labour market inequality and the business case of diversity. Building on stories of overqualified migrant stuck in low-rank jobs due to their migration, this paper explores how migrant workers are simultaneous defined by precarization and high demand especially in the service industry. Drawing on the qualitative data from the case company, Service, I inquire how a diverse composition of employees happened by coincidence, has turned into an advantage of extending the conventional diversity business case: Employing highly-skilled, career-minded migrants in low-skilled postions, migrants are simultaneously casted as a disposable, replicable and temporary resource, the ‘ideal worker’, AND as a ‘high potential’ for first line management. This extended business case of diversity draws on multifaceted business arguments that arise from migrants’ paradoxical situation. To improve their situation, the article discusses whether alternative conceptualization of talents, ‘high potentials’, and making the ambitions of diverse employees more prominent in strategic human resource management can be a relavant strategy – instead of targeted diversity management programs often losing sight of equality. Promoting socio-economic redistribution and general recognition of migrant workers through labor marked affiliation might be the best way to protect these 'diverse workers'; just by fighting for better working conditions for them as workers (Fraser and Honneth, 2003; Zanoni and Janssens, 2014). URI: http://hdl.handle.net/10398/9558 Files in this item: 1
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Exploring the Linkage Between Team Diversity and Micro-practices of (in)equalityHolck, Lotte (Frederiksberg, 2017)[More information][Less information]
Abstract: This qualitative study explores the intricate linkage between organizing in diverse teams and relational (in)equality. Literature on diversity in teams predominantly applies a positivist approach prescriptive of how to compose the ‘successful’ diverse team while drawing up process gains and losses. Relying on an ethnographic study of diverse teams in a Danish subsidiary of a multinational service company renowned for its diversity profile and organizing work in diverse teams this article gives a nuanced picture of the relational dynamics of diverse teams both hindering and increasing relational (in)equality. It is explored how diversity is linked to paradoxical processes of gendered and ethnified hierarchies based in stereotypical in- and out-groups as well as (organic) solidarity through difference. Drawing on these paradoxical processes, the analysis unfolds how equality in diverse teams might be fostered by team practices that stress members’ heterogeneity and avoid reducing minority members to mere representatives of a (stigmatized) social group. These are furthermore team practices that strengthening team solidarity trough openness to difference. URI: http://hdl.handle.net/10398/9557 Files in this item: 1
Team diversity_IFMA WWC uploaded.pdf (130.5Kb) -
Empowering and Exploitive Practices in the Quest for Inclusive Team OrganisationHolck, Lotte (Frederiksberg, 2017)[More information][Less information]
Abstract: It is generally acknowledged that ethnic-minority employees are excluded or marginalized as low-skilled labour in the workplace (e.g. Ahonen et al, 2014; Gotsis and Kortzi, 2015; Johansson and Śliwa, 2014; Ortlieb and Sieben, 2013; Zanoni and Janssens, 2015). This is also the situation in Denmark that has experienced a growing diversity at the labour market for the past 25 years (Ejrnæs, 2012; Holck, 2016; Holck and Muhr, 2017; Romani et al, 2016). However, Danish organisations are increasingly encouraged to include a diverse group of employees drawing on business case arguments from diversity management literature. Two of the most predominant arguments for hiring diverse employees are either related to competences affiliated with minority background driving innovation and creativity potential or as mere labour; a way to obtain allegedly loyal, hardworking and low cost labour. In relation to the first mentioned, ethnically diverse and inclusive work teams are advocated to increase return on equity by promoting problem solving, creativity, and innovation via individually different perspectives and approaches to job tasks drawing on insights from literature on learning as well as group processes (Mitchell et al., 2015; Thatcher and Patel, 2012). The latter mentioned, which is rarely explicitly advocated by companies but are none the less the most prominent reason to employ minorities – at least according to literature – is the quest for low labor costs and a supposed “right attitude to work” (Johansson and Śliwa, 2014; Ortlieb and Sieben, 2013; Zanoni and Janssens, 2015). Often, ethnic minorities are hired under job conditions unattractive to the majority, including low wages, poor career prospects, and low reputation combined with minorities’ lower bargaining power, presumed high adaptability and flexibility (Ahonen et al., 2014; Gotsis and Kortzi, 2015; Holck and Muhr, 2017). URI: http://hdl.handle.net/10398/9559 Files in this item: 1