Conference papers (OM/PEØ) Titler
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The Social Life of a Customer Survey in HealthcarePflueger, Dane (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: The customer survey has become increasingly central to accounting and accountability as pressures to make organizations and professionals more responsive to their customers has intensified over the past twenty years. Yet, the significance and effects of the addition of the survey technology and technique to practices of accounting has hitherto been overlooked. This paper begins to close this research gap by investigating what happens on and around the survey to remake it as central to accounting in healthcare. This paper shows the activities to account for the customer and to make organizations and professionals accountable to her through the survey to involve the ‘remanagerialization of the patient’—that is, the recreation of the patient as a customer with “experiences” uniquely capable of allowing healthcare providers to achieve distinctive managerial ends. This paper also shows these processes to involve the ‘sequestration of customer experience’. Accounting comes to express the customer’s view, and the customer’s view becomes an expression of accounting. This connectivity provides an ontological security and a moral vacuity: it at once establishes control over the experiences of customers and at the same time removes the full breadth of these experiences from organizational life. The intertwining of the survey with accounting, as such, is shown not to entail simply the adoption of a new technology, but rather the wholesale remaking of system to give a voice to the customer and allow her to be heard. Illumination of the processes by which such a system emerged provides insights into accounting change and means of accounting more successfully for customers. URI: http://hdl.handle.net/10398/9211 Filer i denne post: 1
Pflueger.pdf (656.3Kb) -
The Politics of Wildlife in Infrastructure ConstructionSage, Daniel; Dainty, Andy; Tryggestad, Kjell; Justesen, Lise; Mouritsen, Jan (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Across many construction projects, and especially infrastructure projects, efforts to mitigate the potential loss of biodiversity and habitat are significant, and at times controversial. In our paper we do not propose to gauge the success or failure of this effort; rather we are interested in fleshing out some conceptual approaches via Actor- Network Theory through which infrastructure projects can start to address a series of overlooked questions. Some of these questions are firmly located within the realm of construction project management: are animals considered project risks or stakeholders; is wildlife always simply a retrospective cost to a project or can it proactively benefit a project, can we ever manage wildlife, and if so how? These questions in turn lead us to engage with wider debates found in the margins between the social and biological sciences on the distinction between Nature and Politics: to what extent should we seek a place for animals in politics and how can we live with them ethically. Thus far, very little research has addressed the interplay of humans and animals within construction projects. Instead those interested in the politics and ethics of human-animal relations, or Animal Studies, have focussed far more on stable and contained sites, whether organisations like zoos, farms or laboratories, or other places like homes and parks. These largely ethnographic studies inevitably perhaps downplay the unplanned, unexpected and highly politically and ethically charged collision of hitherto rather separate human and animal geographies. Yet, as we argue here, it is often along such colliding spaces, where animal geographies are unexpectedly found at the heart of human projects, that we ask and answer many of the above questions around our respect and response to both animals, and indeed other humans. In this paper we will examine such encounters conceptually, with reference to two infrastructure projects, and discuss their relevance to both construction project management and broader work on the politics of animals. URI: http://hdl.handle.net/10398/8849 Filer i denne post: 1
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Kubota, Flávio Issao; Miguel, Paulo Augusto Cauchick; Hsuan, Juliana (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: Research in modularity design and in production systems in the automotive industry is increasing, as many Western and Japanese firms are applying this concept. This study focuses the relationships between modularity in design (MID) and production (MIP). After analysing 60 papers on MID and MIP in automotive companies, it was observed that some publications suggest that relationships between MID and MIP can be twoways, i.e. not only the former affects the latter, but the latter also affects the former. Conclusively, the relationships between MID and MIP are relevant and future studies should emphasise how they produce managerial benefits and/or drawbacks. URI: http://hdl.handle.net/10398/9266 Filer i denne post: 1
Euroma_Kubota et al.pdf (595.2Kb) -
Vettorato, Giovanna; Hsuan, Juliana (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: In this paper we review applications, case studies, models and techniques proposed for the design and optimization of reverse logistics systems according to the principle of modularity. Based on these studies we give an overview of scientific literature that describes and discusses cases of reverse production activities and modularity in practice. We examine high technology industries and their potential competitiveness implementing reversed supply chain. The main research question addressed in the paper is: How can modularity guide and determine the development of complex technology and subsequently contributing to enhancing the efficiency of the reverse supply chain (RSC)? URI: http://hdl.handle.net/10398/9267 Filer i denne post: 1
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An ANT Study of the Roles of the Price in Decisions to Invest in Child ProtectionSchrøder, Ida (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: In these terms a social case worker in a Danish local authority explains, why she was reluctant to accept the offer from a supplier of social services. She ended up choosing another supplier, which was judged to better meet the needs of the boy, at a price, which was better aligned with her expectations. The economizing (Miller & Power, 2013) of social work is indeed happening. The overall purpose of this PhD is to investigate how this results in the development of new management accounting practices (Chapman, Cooper, & Miller, 2009). My hope is first of all, that such knowledge will give detailed insights into how it is possible for social work professionals to be both accountable to the needs of the child and the budget of their department. Secondly, I hope this knowledge will make visual some of the management accounting practises that enables the children to get the help, they need and not only those management accounting practises that happen to the detriment of the children and clients (Brodkin, 2011; Lipsky, 2010; Munro, 2004). Doing the PhD. thesis within the field of management accounting research hopefully enables me to do, what Power and Miller (2013, p. 592) asks of us: “...scholars of organizations and management need to view accounting practices as central to their discipline rather than a merely technical and peripheral activity”. The remaining part of the Project Proposal is structured as follows: First a very brief introduction to the field of public sector social work. The rest falls in two main sections: The first section is a literature review, which aims to narrow down the scope of the study. Secondly the outline of the study is presented. URI: http://hdl.handle.net/10398/9422 Filer i denne post: 1
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The Market Liberalized HaulierBorgström, Benedikte; Gammelgaard, Britta; Bruun, Poul (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Road transport is an important sector, connecting time and space of production and consumption. Its market conditions has changed. The EU single market implementation has increased price pressure due to supply of low cost road freight transport from counties with lower cost structures. Changes in the market also encourage strategic development of some road hauliers into providers of unique services. Such road haulier strategic development contributes to efficiency and effectiveness in basically all business sectors of EU. Little research is available of such strategic and operational management. In this paper we will explore that knowledge gap and analyze what value proposition(s) and capabilities can transform potential cost disadvantages of acting in a market that includes both high- and low-cost-country actors? And in conceptual terminology, how are capabilities deployed and developed to construct a competitive value proposition? We will illustrate the strategy-as-practice with two projects, and discuss implications in terms of capabilities needed to create an effective value proposition and hence competitiveness. The theoretical contribution is in theorizing haulier strategic development in which we take into account logistics service supplier strategic management. We also contribute with better understanding of value creation in order to escape commoditization and differentiate services through relationships (customers and/or other hauliers). Practical implications concern hauliers’ strategy creation and to some extent road transport buyers in terms of more informed market knowledge. URI: http://hdl.handle.net/10398/9383 Filer i denne post: 1
Borgström_Gammelgaard_Bruun.pdf (169.5Kb) -
Halldorsson, Arni; Hsuan, Juliana; Kotzab, Herbert (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Borrowing from complementary theories has become an important part of theorizing SCM. We build upon principal-agent theory (PAT), transaction cost analysis (TCA), network theory (NT), and resource-based view (RBV) to provide insights on how to structure a supply chain and manage it. Through extensive literature review, we identified 76 articles of which a content analysis was performed on their appropriateness for PAT, TCA, NT and RBV. Our findings suggest that the integrative and multi-layered nature of SCM sets the conditions for “theorizing SCM” that can take place through various forms: theory application, new theoretical combinations and sensitivity to managerial practice. URI: http://hdl.handle.net/10398/9416 Filer i denne post: 1
pub_P&OM 2016_Halldorsson et al.pdf (181.3Kb) -
Bask, Anu; Hsuan, Juliana; Rajahonka, Mervi; Tinnilä, Markku (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Service modularity is an emerging field of research, and there has been a growing interest on how it can contribute to service design and operations management. In this study we develop a framework to assess configurations of the bundling of products and services through modularization strategies, and how such configurations become the foundations for mass customization strategies. As a result we identify critical characteristics that are relevant for both product and services, and suggest a conceptual framework consisting of twelve dynamic mass customization strategies with paired product and service modularity. Case examples are used for illustration of different strategies. URI: http://hdl.handle.net/10398/9417 Filer i denne post: 1
pub_P&OM 2016_Bask et al.pdf (149.5Kb) -
Borgström, Benedikte (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
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Accounting as matters of concern and a Poincaré DiskYu, Lichen Alex (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Inspired by Latour’s (2005a) notion of matters of concern and M.C. Escher’s Circle Limit III as a representation of the Poincaré Disk, this study follows how an S&OP process was fabricated in a large Swedish manufacturing company. The study claims that when actors are fabricating the S&OP process, local actors create emergent, ongoing and multiple matters of concern around it. The group demand chain, the actor who is responsible for guiding the implementation of the process, delegates the attempts to close these matters of concern to local actors located in separate times and spaces. As a result, constituents of the S&OP process are dispersed in diverse local times and spaces rather than being coordinated in a single time and space by the group demand chain. Accounting is a set of matters of concern. The S&OP process and its purpose of integration come from an “absolute nothingness” – its minimal configuration ‐ because actors refer to them in their absences. They need to be re‐presented. The minimal configuration of the S&OP process creates a working time/space where diverse actors are engaged to create emergent properties of the S&OP process and new possibilities of integration. Consequently, as new matters of concern are constantly created by actors, integration on the demand chain becomes uncertain because actors are always creating new possibilities to move towards integration but will never arrive at the destination of integration. The S&OP process and integration thus go back to the “absolute nothingness” because as matters of concern they have no edge. To integrate is thus to postpone integration. In‐between stands the constituents of the S&OP process and possibilities of integration dispersed in diverse times and spaces. This means from this “absolute nothingness” lays the “geometry exactitude” of the managerial technology. Accounting is a Poincaré Disk. Therefore accounting not only creates a presence what are absent but also initiates a working time/space where actors can bring heterogeneous problematisation upon itself. The impossibility of representation brings about possibility of heterogeneous representational practices. Accounting makes the transition possible by artificially blurring the distinction between absence and presence. URI: http://hdl.handle.net/10398/8702 Filer i denne post: 1
Alex_Yu_Lichen_2013.pdf (815.0Kb) -
An International ViewKotzab, Herbert; Teller, Christoph; Grant, David B. (Frederiksberg, 2011)[Flere oplysninger][Færre oplysninger]
Resume: This paper discusses factors affecting the execution of supply chain management and presents a conceptual model and six hypotheses based on such factors identified in the literature. The model was tested in two European country-specific cases using structural equation modelling. Findings in both cases confirm the hypothesized hierarchical order of three proposed antecedents: ‘internal SCM conditions’ affect ‘joint SCM conditions’ which in turn influences collaborative ‘SCM-related processes’. Managerial implications are that firms in both countries should adopt these hierarchical steps to ensure a rigorous and appropriate approach to achieving full and integrative SCM. URI: http://hdl.handle.net/10398/8330 Filer i denne post: 1
hkotzab_konf_july_2011.pdf (270.0Kb) -
Obed Madsen, Søren (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: Although a strategy, in theory, should help the organization to move in the same direction by showing a direction for the organization, in practice the strategy increases the number of possible paths, as managers translate the strategy into their own context. This increases the number of strategies in the organization, and it becomes difficult to get an overview of the interaction and relationships between the translated strategies. The managers distinguish between the different parts of the strategy, such as the abstract words or intention, and the concrete as targets and projects. Managers use the various parts of the strategy in different contexts, but still speak about "strategy" even if they have changed dimension like the words and KPIs. Another dimension is that the managers also perceive the strategy as correct, but irrelevant, which is linked to their distinction between the abstract and the concrete in the strategy. The abstract dimension is perceived as being true, while the effet of the strategy may be irrelevant for certain managers. The strategy is also used as documentation for senior management intentions. This allows other players to gain insight into top management's thinking, take 2 countermeasures, resist in an elegant way, or just prepare to argue his case within the logic of the strategy. URI: http://hdl.handle.net/10398/8591 Filer i denne post: 1
Søren_Obed_Madsen.pdf (158.3Kb) -
A study of market research methods and their preceived effectiveness in NPDvan der Hoven, Chris; Michea, Adela; Varnes, Claus Juul; Goffin, Keith (Cranfield, 2013)[Flere oplysninger][Færre oplysninger]
Resume: There is a widely held view that a lack of, “…customer understanding,” is one of the main reasons for product failure (Eliashberg et al., 1997, p. 219). This is despite the fact that new product development (NPD) is a crucial business process for many companies. The importance of integrating the voice of the customer (VoC) through market research is well documented (Davis, 1993; Mullins and Sutherland, 1998; Cooper et al., 2002; Flint, 2002; Davilla et al., 2006; Cooper and Edgett, 2008; Cooper and Dreher, 2010; Goffin and Mitchell, 2010). However, not all research methods are well received, for example there are studies that have strongly criticized focus groups, interviews and surveys (e.g. Ulwick, 2002; Goffin et al, 2010; Sandberg, 2002). In particular, a point is made that, “…traditional market research and development approaches proved to be particularly ill-suited to breakthrough products” (Deszca et al, 2010, p613). Therefore, in situations where traditional techniques—interviews and focus groups—are ineffective, the question is which market research techniques are appropriate, particularly for developing breakthrough products? To investigate this, an attempt was made to access the knowledge of market research practitioners from agencies with a reputation for their work on breakthrough NPD. We were surprised to find that this research had not been conducted previously. In order to make it possible for the sample of 24 market research experts identified for this study to share their knowledge, repertory grid technique was used. This psychology based method particularly seeks out tacit knowledge by using indepth interviews. In this case the interviews were conducted with professionals from leading market research agencies in two countries. The resulting data provided two unique insights: they highlighted the attributes of market research methods which made them effective at identifying customers’ needs and they showed how different methods were perceived against these attributes. This article starts with a review of the literature on different methods for conducting market research to identify customer needs. The conclusions from the literature are then used to define the research question. We explain our choice of methodology, including the data collection and analysis approach. Next the key results are presented. Finally, the discussion section identifies the key insights, clarifies the limitations of the research, suggests areas for future research, and draws implications for managers. We conclude that existing research is not aligned with regard to which methods (or combination of methods) are best suited to the various stages of the NPD process. We have set out the challenges and our own intended work in this regard in our section on ‘further research’. Also, the existing literature does not explicitly seek the perceptions of practitioner experts based in market research agencies. This we have started to address, and we acknowledge that further work is required. Although our research in ongoing, it has already yielded the first view of a model of the perceptions of 24 expert market researchers in the UK and Denmark. Based on the explanation of these experts, the model situates a derived set of categories in a manner that reflects the way in which they are inter-linked. We believe that our model begins to deal with the gaps and anomalies in the existing research into VoC methods. URI: http://hdl.handle.net/10398/8747 Filer i denne post: 1
Adela_Michea.pdf (421.9Kb) -
A strategy-as-practice PerspectiveBorgström, Benedikte; Gammelgaard, Britta (Frederiksberg, 2017)[Flere oplysninger][Færre oplysninger]
Resume: Purpose: Road transport is a dynamic sector with market changes because of liberalization and increasing demand of transport and logistics services. Shippers’ supply chain objectives of low costs and agility and a demanding operating environment due to, for example, congestion is challenging. Haulier competitiveness, however, resides in knowledge, technology and networks so the purpose of this study is to develop a conceptualisation of how these capabilities are deployed and make up effective value propositions for customers. Design/methodology/approach: Two case studies of value proposition development are analysed for objectives of strategic development. Findings: Haulier competitiveness is not a static but a result of resource deployment. From the strategy-as-practice perspective collaborators’ and customers’ resources are considered potentials for emergent strategies and learning for value-creation. Research limitations/implications: The usefulness of the conceptual apparatus lies in understanding strategic development as a result of capability deployment rather than managerial decision making per se. Practical implications: Both hauliers and shippers are able to improve value creation from increased understanding of capability deployment. Original/value: This research shows that innovation of transport companies’ (hauliers’ and other types of logistics providers’) value propositions drives competitiveness. The strategy-as-practice approach is applied as the theoretical lens for understanding and developing strategic outcomes of transport and logistics provision and supply chain value creation. URI: http://hdl.handle.net/10398/9517 Filer i denne post: 1
Borgstroem_Gammelgaard_nofoma2017.pdf (155.2Kb) -
A network management perspectiveSundtoft Hald, Kim; Sigurbjornsson, Tomas (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: The aim of this research is to explore the managerial role of category managers in purchasing. A network management perspective is adopted. A case based research methodology is applied, and three category managers managing a diverse set of component and service categories in a global production firm is observed while providing accounts of their progress and results in meetings. We conclude that the network management classification scheme originally developed by Harland and Knight (2001) and Knight and Harland (2005) is a valuable and fertile theoretical framework for the analysis of the role of the category manager in purchasing. URI: http://hdl.handle.net/10398/8681 Filer i denne post: 1
Sundtoft.pdf (111.3Kb) -
A Survey of Danish ManufacturersHsuan, Juliana; Frandsen, Thomas; Raja, Jawwad (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Modularity has been proposed as a powerful way of managing complexity. The emerging literature points to the importance of modularity of service architecture, with case based studies in logistics and healthcare. Little is known about the relationship between product and service modularity and their effects on business performance, both empirically and theoretically. This paper explores the relationship between product and service modularity and their effects on business performance based on a survey of Danish manufacturers. We provide empirical and theoretical insights into the emerging fields of service modularity and industrial services. URI: http://hdl.handle.net/10398/9415 Filer i denne post: 1
pub_P&OM 2016_Hsuan et al.pdf (252.0Kb) -
Lessons learned from testing a prototype combining talent development and leadership innovation in a Scandinavian hospital settingIngerslev, Karen; Bjørn, Kasper; Johansen, Jørgen (, 2012)[Flere oplysninger][Færre oplysninger]
Resume: This paper addresses the potential clash between the “non-failure” culture of the hospital and the “fail-fast-forward” approach of innovation by sharing and analysing narratives from a field study of innovation processes. The case is a large university hospital in Scandinavia and the health care sector in general is outlined as context of the challenges addressed by the innovation processes. The narratives fall into three overlapping categories; the product, the process and the culture of innovation. Regarding the product of innovation, we outline the lessons learned about tensions created by ambitions of radical innovation in a public sector context, challenged by the idea of small-scale experiments and the participant’s feelings of inferiority. As for the process of innovation: we share the lessons learned about how linear and non-linear thinking affects the process of innovation. Addressing the culture of innovation, we discuss the lessons learned from working with a prototype testing approach in a system characterized by an evidence-based non-failure culture. Finally we summarize the lessons learned and share concluding perspectives. URI: http://hdl.handle.net/10398/8647 Filer i denne post: 1
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A Multiple Case StudyChristensen, Irene; Karlsson, Christer (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: While fast product development with early prototyping and reduction of both cycle time and lead time are major concerns, there is little research on ramp up management. This paper examines the structural complexity of the ramp-up processes including the interactions with suppliers and analyses the degree of fragmentation in the process planning and execution. Resource dependence theory (RDT) is used as central explanatory framework for inter-organisational interdependencies formation throughout the planning and execution of the ramp-up activities and milestones. This study aims at exploring inter-firm resource dependence connections in production initiation and its influence upon the effectiveness of manufacturing ramp-up. URI: http://hdl.handle.net/10398/9339 Filer i denne post: 1
Christensen_Karlsson_EurOMA2016.pdf (256.7Kb) -
Jiang, Liping; Hansen, Carsten Ørts (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: Scrubber technology is one of the valid alternatives to comply with the tightening sulphur regulation. Due to the high uncertainty associated with the oil price and shipping market, making decision about whether and when to invest in marine scrubber is very difficult. In contrast to the previous works that examine the economic feasibility of scrubber retrofitting through the net present value rule, this paper applies the Real Option Analysis to find the optimal investment strategies. The proposed decision-making framework addresses the uncertainty and the value of deferral option embedded in the scrubber investment. The multiple sources of investment uncertainties are explicitly analyzed and integrated in the modeling by using Rainbow option. The results demonstrate that the value of the scrubber investment has significantly increased for several cases by considering the deferral option. It is thus important for ship owners to consider the available options before proceeding with abandoning or investing strategy. The proposed framework can be widely applied to other ship retrofitting investment evaluations, which include similar investment alternatives and uncertainties. URI: http://hdl.handle.net/10398/9399 Filer i denne post: 1
Jiang_Hansen.pdf (733.7Kb) -
The Case of Diesel Engine Failure in Cargo VesselsShollo, Arisa; Constantiou, Ioanna; Kreiner, Kristian (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
URI: http://hdl.handle.net/10398/9234 Filer i denne post: 1
Shollo_Constantiou_Kreiner.pdf (202.0Kb)
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