Department of Digitalization (DIGI) Titler
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Transforming Digital Traces of Consumer Behaviors Into Communicative Content in Product DesignKunst, Katrine (Frederiksberg, 2018)[Flere oplysninger][Færre oplysninger]
Resume: The widespread digitization of consumers’ daily lives creates a plethora of digital traces of consumers’ product-related behaviors. These traces have the potential to be turned into meaningful communicative and observable content by the services that possess them. For example, Spotify displays what users’ friends are listening to; Hotels.com shows how many other users are currently viewing a particular hotel; and crowdfunding platform Gofundme.com exhibits the names of recent backers for a given cause. As such, digitization has profoundly increased the potential observability of consumers’ product-related behaviors. Researchers from both the Information Systems and the Marketing disciplines have taken an interest in investigating the impact of such digitally observable behaviors, and nascent research has found them to have a significant impact on the choices of those exposed to it. However, this dissertation demonstrates that the phenomenon is undertheorized and lacks empirical insights to inform the future design of digital products and services with behavior-based information. URI: http://hdl.handle.net/10398/9695 Filer i denne post: 1
Katrine_Kunst.pdf (22.17Mb) -
A Case Study of the #BlackLivesMatter MovementLundgaard, Daniel; Razmerita, Liana; Tan, Che-Wee (Honolulu, 2018)[Flere oplysninger][Færre oplysninger]
Resume: This paper explores the organizing elements that foster emergent collaboration within large-scale communities on online social platforms like Twitter. This study is based on a case study of the #BlackLivesMatter social movement and draws on organizing dynamics and online social network literature, combined with the analysis of 2050 tweets collected from days where the movement had high levels of activity. Drawing on the literature review, we propose a framework consisting of three organizing elements: structure, engagement, and communicative content that are essential in analyzing online collaboration. This paper uses this framework to analyze the collected tweets and identify how actors organize and engage in large-scale communities founded by emergent online collaboration. This paper identifies characteristics of how these key elements and a dynamic interplay between the two logics of action foster emergent collaboration in social movements using Twitter. URI: http://hdl.handle.net/10398/9602 Filer i denne post: 1
Lundgaard_Razmerita_Tan.pdf (696.3Kb) -
The end of Agile as we know it?Babb, Jeffry; Nørbjerg, Jacob; Yates, David J.; Waguespack, Leslie J. (Frederiksberg, 2017)[Flere oplysninger][Færre oplysninger]
Resume: Agile methods have co-evolved with the onset of rapid change and turbidity in software and systems development and the methodologies and process models designed to guide them. Conceived from the lessons of practice, Agile methods brought a balanced perspective between the intensions of the stakeholder, the management function, and developers. As an evolutionary progression, trends towards rapid continuous delivery have witnessed the advent of DevOps where advances in tooling, technologies, and the environment of both development and consumption exert a new dynamic into the Agile oeuvre. We investigate the progression from Agile to DevOps from a Critical Social Theoretic perspective to examine a paradox in agility – what does an always-on conceptualization of production forestall and impinge upon the processes of reflection and renewal that are also endemic to Agile methods? This paper is offered as a catalyst for critical examination and as an overt call to action to engage in emancipatory scholarship in advocacy for the Agile development team. Under threat of disenfranchisement and relegation to automation, we question how a tilt towards DevOps will preserve key elements in the tenets and principles of the Agile methods phenomenon. URI: http://hdl.handle.net/10398/9579 Filer i denne post: 1
IRIS 2017-critical-170501-submission.pdf (473.4Kb) -
Project Management Challenges in Small Software Shops in PakistanShakir, Shahid N.; Nørbjerg, Jacob (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Most software development companies are very small with only 1-10 employees. In developing countries such companies play an important role both locally and as providers of software and services to customers in other parts of the world. Understanding and improving their project management (PM) practices are, therefore, important not only in the local context, but also in the context of globalized software development. This paper explores actual PM practices in Pakistani Small Software development Shops (SSDS). We find PM challenges in addition to challenges reported by software engineering literature, and we have described the implications of those challenges on quality and productivity of Pakistani SSDSs. We also find that some Pakistani SSDS practices are similar to what is reported from SSDSs in other parts of the world, but other practices are related to the companies' position in the global software development chain. URI: http://hdl.handle.net/10398/8791 Filer i denne post: 1
shakir noerbjerg iris36.pdf (273.0Kb) -
Dyrby, Signe Sofie (Frederiksberg, 2016)[Flere oplysninger][Færre oplysninger]
Resume: This PhD thesis is concerned with the social dynamics of Enterprise Social Media (ESM) at work. As ESM technologies are making their way on to the organizational scene, knowledge about how to understand and work with these media are in demand. Existing knowledge about ESM in organizations highlights the technological features and the new possibilities for organizational work that these media bring forward. However, the open and perpetual display of organizational connections and conversations on ESM also presents a unique opportunity for studying the role of social interactions and relationships that underlie organizational work on these platforms. The purpose of this PhD thesis is to examine ESM in light of its social dynamics and the implications of these for organizational work. In the context of this research, social dynamics refer to the interactions and relationships between actors in the organization. Conceptually the social dynamics of ESM at work are investigated in the light of three domains of ESM, sociality and work and their intersections. The investigation builds on the empirical setting of three organizations utilizing the ESM technology Yammer and involves the examination of the organizations’ use of the platform through methods of interviews and observations onsite and online. The thesis makes three central contributions to our understanding of the social dynamics of ESM at work. First, the thesis adds to existing perspectives on ESM in organizations by integrating the three domains of ESM, sociality and work. While the literature has so far treated these domains separately or in pairs, this research demonstrates how the social dynamics of ESM in organizations arise between the functionalities of the ESM technology, the sociality of the organizational members, and the work practices carried out. Second, the thesis presents a social fabric framework as a way of explaining, interpreting and understanding the social dynamics of ESM at work. Mapping the social fabric of the organization on ESM provides valuable insight into the dynamic and diverse nature of the relationships that form on the platform and how these create the basis of work. Third, the thesis contributes a relational constructivist perspective to the study of the social dynamics of ESM at work that emphasize the study of relationships between actors rather than the study of individual actors. Considering the social dynamics of ESM in organizations through the social fabric framework provides researchers and practitioners with a new way of understanding and theorizing about ESM at work. URI: http://hdl.handle.net/10398/9264 Filer i denne post: 1
Signe_Dyrby.pdf (11.73Mb) -
A dispositif analysis perspectiveDyrby, Signe (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: This paper explores the introduction of Enterprise Social Media into organizational practices. The investigation draws on Foucault’s perspective of dispositif analysis as an approach to analyzing and understanding the influence of technology on organizations. The dispositif analysis is pursued through the illustration of an organization implementing an enterprise social media technology for the practice of knowledge management. In the analysis two dispositifs are considered, a dispositif of hierarchy and a dispositif of network. A discussion is carried on the dispositif analysis as a method including opportunities and limitations. It is argued that allowing for the analysis of historically formed dispositifs can add to our way of understanding the influences of technology on the social order of organizations. URI: http://hdl.handle.net/10398/9076 Filer i denne post: 1
Dyrby_1.pdf (318.2Kb) -
Neue Tools für das Informationsund WissensmanagementWinkler, Till; Trier, Matthias (Berlin, 2017)[Flere oplysninger][Færre oplysninger]
Resume: E nterprise Social Networks (ESNs), d. h. Informationssysteme, die die Vernetzung von Mitarbeitern in Unternehmen fördern sollen, sind in verschiedenen Varianten und unter verschiedenen Bezeichnungen (etwa Enterprise Social Media, Corporate Social Software, Social Business oder Enterprise 2.0) bereits seit etwa gut einem Jahrzehnt auf dem Markt. Dennoch erfreuen sie sich erst seit den letzten Jahren steigender Beliebtheit und halten ebenfalls nach und nach flächendeckenden Einzug in Großunternehmen wie Siemens, Daimler oder Deutsche Telekom. Um mit dem Gartner »Hype Cycle« zu argumentieren: Das Thema ESN hat die Spitze des Hypes längst überschritten, das »Tal der Enttäuschungen« durchschritten und nähert sich nun zunehmend dem »Plateau der Produktivität«. Motivation genug, um sich anhand einiger ausgewählter Fallbeispiele mit ESNs genauer auseinanderzusetzen. URI: http://hdl.handle.net/10398/9593 Filer i denne post: 1
DBS_Broschuere_Tools_web_Winkler.pdf (234.2Kb) -
Henningsson, Stefan; Hanseth, Ole (, 2011)[Flere oplysninger][Færre oplysninger]
Resume: This paper inquires into the complexities of contemporary IT solutions based on a case study of the EU’s eCustoms initiatives using Manuel DeLanda’s Assemblage Theory. Technological innovations have enabled information infrastructures with dramatically increased number and heterogeneity of included components, and their dynamic and unexpected interactions. Unfortunately, lack of understanding of how the increasing complexity influences development initiatives is hampering effective information infrastructure development. Assemblage Theory can be seen as holistic synthesis of previous research streams seeking to explain how information infrastructures evolve in social contexts. Accordingly, in this paper it helps us getting a holistic grasp of the complexity of contemporary IT solutions and the “essence” of their dynamics. Through Assemblage Theory we explain how the European eCustoms information infrastructure has through a dialectic between stabilizing and destabilizing processes assumed its current shape - a result of decisions taken decades ago, path dependency, complexity, and accumulated emergence. URI: http://hdl.handle.net/10398/8632 Filer i denne post: 1
Henningsson_Hanseth_2011.pdf (680.2Kb) -
A case Study of SAPAntero, Michelle C.; Hedman, Jonas; Henningsson, Stefan (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: The ERP industry has undergone dramatic changes over the past decades due to changing market demands, thereby creating new challenges and opportunities, which have to be managed by ERP vendors. This paper inquires into the necessary evolution of business models in a technology-intensive industry (e.g., develop new offerings, engage in partnerships, and the utilize new sales channels). This paper draws from strategy process perspective to develop an evolutionary business model (EBM) framework that explains the components and processes involved. The framework is then applied to a longitudinal case study of SAP to explain how its success in a technology-intensive industry hinges on its ability to reconfigure its business model. The paper contributes to the extant literature on business models in two ways: first, by identifying and explaining the need for an evolutionary perspective; and second, by adopting different value configurations to reflect the convergence of customers, suppliers and vendors. URI: http://hdl.handle.net/10398/8725 Filer i denne post: 1
Jonas_Hedman_2.pdf (634.5Kb) -
Olsen, Mia; Hedman, Jonas; Vatrapu, Ravi (Frederiksberg, 2011)[Flere oplysninger][Færre oplysninger]
Resume: The purpose of this paper is to contribute to the design of e-wallets. e-wallets are intended to replace the existing physical wallet, with its notes, coins, photos, plastic cards, loyalty cards etc. Four different user groups, including teenagers, young adults, mothers and businessmen, has been involved in process of identifying, developing and evaluating functional and design properties of e-wallets. Interviews and formative usability evaluations have provided data for the construction of first a conceptual model in the form of sketches, and later a functional model in the form of low-fidelity mockups. During the design phases, knowledge was gained on what properties the test users would like the mobile wallet to hold and the properties implemented in four prototypes. The identified properties have been clustered as ‘Functionality properties’ and ‘Design properties’, which are theoretical contributions to the ongoing research in mobile wallets. URI: http://hdl.handle.net/10398/8311 Filer i denne post: 1
CAICT_Com_220113.pdf (1.704Mb) -
Lehrer, Christiane; Constantiou, Ioanna; Hess, Thomas (, 2011)[Flere oplysninger][Færre oplysninger]
Resume: The continuance of use is an important topic of IS research. However, in the past, many researchers have focused on adoption rather than IS continuance. Studying continuance is of equal importance, because if use does not persist, this may limit the revenues of the provider. This is particularly true for consumer-oriented services, which rely on advertising, or subscription-based revenue models. In this paper, we investigate the determinants of location-based services (LBS) continuance as a relevant case study for the examination of IS continuance generally. A research model is developed and empirically tested through a survey of a representative sample in Germany. The proposed model builds on and extends the Limayem et al. model of IS continuance. Our analysis highlights the importance of habit and emotion in LBS continuance. The results indicate that habit has a stronger predictive power than continuance intentions for LBS continuance and that emotions are an important driver for user satisfaction with LBS. URI: http://hdl.handle.net/10398/8523 Filer i denne post: 1
Constantiou_2011_2.pdf (268.6Kb) -
Interactive climate control in greenhouses in DenmarkClemmensen, Torkil (Lisbon, 2011)[Flere oplysninger][Færre oplysninger]
Resume: This paper argues that we should focus on creating examples of indigenous HCI. This should be done by becoming more sensitive to regional and national differences in how work styles and interaction design across time and use merge, adapt, localize and reduce the ambiguity of the technology. A case of climate control is reported. The method is interpretive phenomenological analysis that focuses on idiosyncrasies. The climate control experience of a Danish expert is compared with the experiences of a similar Israeli expert. The conclusion says that many similarities exist, but also meaningful differences that should be the basis for Indigenous HCI design. URI: http://hdl.handle.net/10398/8533 Filer i denne post: 1
Clemmensen_2011_2.pdf (325.4Kb) -
What Political Parties Want to Facilitate, Project and CreateDyrby, Signe; Blegind Jensen, Tina (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: In recent years, social media have become omnipresent and highly important for social networking and content sharing. Lately we have witnessed how also political parties adopt social media as part of their political campaign strategy. The purpose of this work-in-progress paper is to investigate this tendency by posing two research questions: 1) what do political parties perceive as affordances of social media use in their campaign strategy? And 2) how are these affordances reflected in the political parties’ actual actions during the campaign? To address the two questions, we conducted a qualitative case study of the political parties’ use of Facebook in the Danish general election in 2011. Our preliminary findings reveal three main categories of affordances that the political parties wish to pursue: 1) they want to facilitate direct communication to promote political interests and create room for dialogue in a controlled environment, 2) they want to project an image of authenticity through an informal media, and 3) they want to create interaction and involvement through dynamic relationships with voters. A closer look at the parties’ actual use of Facebook reveals that their intention of generating interaction and involvement is limited by their actions as most of them do not engage with the users’ posts and comments. The tensions between perceived affordances and actual use prompt further investigation of what political parties should consider when engaging in social media activities as part of their campaign strategy. URI: http://hdl.handle.net/10398/8727 Filer i denne post: 1
Blegind_Jensen_ICIS.pdf (339.0Kb) -
The Case of Google Wallet and ISISChae, Sang-Un; hedman, Jonas (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: Over the past few years, mobile payments have been present like a storm on the horizon. They have generated a lot of attention; yet have not reached wide adoption. Issues such as the complexity of the mobile payment ecosystem and the lack of sustainable business models have been accounted for the slow market penetration. With the rise of new technologies such as NFC, the mobile payment sphere experiences a new height of talk, which materialized in a second wave of companies entering the market. Using the case study method, we will enquire into two recent mobile payment initiatives in the U.S, namely Google Wallet and ISIS. As such, the paper sets out to study NFC-enabled mobile payment innovations and provide an analysis of business models of m-payment services. The outcome of the paper contributes to the research of business models and mobile payment in two ways. First, it offers an applicable business model framework that allows practitioners and academics to study current and future mobile payment approaches. Second, it offers new insight in the field of NFC mobile payments; specifically about concrete business model configurations to effectively reach mass-market. URI: http://hdl.handle.net/10398/8724 Filer i denne post: 1
Jonas_Hedman_1.pdf (452.2Kb) -
Ulslev Pedersen, Rasmus; Häuser, Ivan; Balle, Kim; Copenhagen Business School. CBS; Institut for IT-Ledelse; ITM; Department of IT Management; ITM (www, 2014)[Flere oplysninger][Færre oplysninger]
Resume: Micro, small and medium-sized enterprises (SMEs) are the engine of the European economy. In the 25 member states there are 23 million SMEs providing 75 million jobs and represent 99% of all enterprises. They SMEs strongly contribute to an entrepreneurial spirit and innovation in the EU and foster competitiveness. This handbook has specifically been written in order to make it easier for micro, small and medium enterprises within Information and Communication Technology (ICT) to apply for funding in open calls in October 2014 and October 2015 under the EU project FINODEX (www.finodex-project.eu). The handbook provides practical advice and helps the enterprises transform innovative ideas into business. URI: http://hdl.handle.net/10398/9087 Filer i denne post: 1
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Boldt, Linda Camilla; Vinayagamoorthy, Vinothan; Winder, Florian; Schnittger, Melanie; Ekram, Mats; Mukkamala, Raghava Rao; Lassen, Niels Buus; Flesch, Benjamin; Hussain, Abid; Vatrapu, Ravi (´Frederiksberg, 2017)[Flere oplysninger][Færre oplysninger]
Resume: This paper tests whether accurate sales forecasts for Nike are possible from Facebook data and how events related to Nike affect the activity on Nike’s Facebook pages. The paper draws from the AIDA sales framework (Awareness, Interest, Desire,and Action) from the domain of marketing and employs the method of social set analysis from the domain of computational social science to model sales from Big Social Data. The dataset consists of (a) selection of Nike’s Facebook pages with the number of likes, comments, posts etc. that have been registered for each page per day and (b) business data in terms of quarterly global sales figures published in Nike’s financial reports. An event study is also conducted using the Social Set Visualizer (SoSeVi). The findings suggest that Facebook data does have informational value. Some of the simple regression models have a high forecasting accuracy. The multiple regressions have a lower forecasting accuracy and cause analysis barriers due to data set characteristics such as perfect multicollinearity. The event study found abnormal activity around several Nike specific events but inferences about those activity spikes, whether they are purely event-related or coincidences, can only be determined after detailed case-bycase text analysis. Our findings help assess the informational value of Big Social Data for a company’s marketing strategy, sales operations and supply chain. URI: http://hdl.handle.net/10398/9448 Filer i denne post: 1
2016-IEEE_BigData-NileSales_Facebook.pdf (394.7Kb) -
Clemmensen, Torkil (Frederiksberg, 2015)[Flere oplysninger][Færre oplysninger]
Resume: In this position paper, I present and explain the position that what we should study in HCI depends on the objective of the research and its political, social, cultural, technological, and historical context. I outline four principles for selecting research questions and give a personal account of how I have selected research questions using these four principles. The aim with the paper is to generate discussion and advance the understanding of what to study in HCI. URI: http://hdl.handle.net/10398/9162 Filer i denne post: 1
Clemmensen.pdf (151.1Kb) -
Online GPA Data in Lower Secondary SchoolsNormann Andersen, Kim; Zinner Henriksen, Helle; Medaglia, Rony; Hjerrild Carlsen, Mathilde; Sløk, Camilla (Frederiksberg, 2012)[Flere oplysninger][Færre oplysninger]
Resume: Despite ten years of direct regulation, our study of Danish lower secondary schools shows that they do not provide online access to the GPA for individual public schools (N=1,592). Using Lipsky’s gate-keeping theory, we investigate the lack of data provision as indicator not only of professionals’ being reluctant to accept imposed standards and control from central level (top-down) but also avoiding demands from parents (and children) on transparency and accountability (bottom-up). The lack of accessibility of grades on the web can thus be seen as a classical gate-keeping mechanism evolving in the age of information society where expectations of end-of-gatekeeping by providing accessibility and transparency using information systems has been outnumbered by classical forces of gate-keeping. URI: http://hdl.handle.net/10398/8593 Filer i denne post: 1
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Jetzek, Thorhildur; Avital, Michel; Bjørn-Andersen, Niels (Frederiksberg, 2013)[Flere oplysninger][Færre oplysninger]
Resume: The exponentially growing production of data enables global connectivity as well as increased openness and sharing, which turn into a powerful force that is changing the global economy and society. Governments around the world have become active participants in this evolution by opening up their data for access and re-use by public and private agents alike. The recent phenomenon of Open Government Data (OGD) has spread around the world, driven by the proposition that opening government data has the ability to generate both economic and social value. However, a review of the academic research and the popular press reveals only sporadic attention given to various aspects with no overarching framework that explains how OGD generates value. We apply a critical realist approach to uncover the generative mechanisms that serve to explain this relationship. First, we present a strategic framework with four archetypical generative mechanisms. The framework outlines the different pathways to value generation and highlights the current tension between the private/public and economic/social domains. Second, we offer a conceptual model that provides a systematic way of articulating and examining further the generation of value from OGD. URI: http://hdl.handle.net/10398/8740 Filer i denne post: 1
Avital_2.pdf (186.1Kb) -
Technology versus institutionsKallinikos, Jannis; Orebro, Hans Hasselbladh; Marton, Attila (Lisabon, 2010)[Flere oplysninger][Færre oplysninger]
Resume: This paper claims that technology and institutions both epitomize the construction of artificial orders through which a primary reality is shaped to something other than it is by logical operations that share essential affinities. Drawing on this, we work our way to showing how technology operates as governing regime and how tasks and operations that are carried out by the human enactment of expert rules and procedures can considerably be embodied onto technological sequences with which human experts have limited and severely structured interaction. These ideas are illustrated by reference to cultural memory organizations (e.g. libraries, archives, museums) and the ways the deepening infiltration of their operations by computing technologies redefines their goals and the skills, practices and arrangements through which these goals have traditionally been pursued. URI: http://hdl.handle.net/10398/8902 Filer i denne post: 1
Marton_Attila.pdf (311.6Kb)