Browsing Department of Digitalization (DIGI) by Title
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Accentuated challenges of IT & Operations-based value creationToppenberg, Gustav (Frederiksberg, 2013)[More information][Less information]
Abstract: Technology driven industries have seen fast moving technology changes, higher complexity and reduced product life cycles. These emerging trends present challenges for companies in industries where technology is at the forefront. The extant research deals with ‘low-tech’ industries and majority of findings are not applicable to the high-tech industry; in fact this industry has many additional challenges. In this study, we aim to explore the process of M&A in the high-tech industry by drawing on extant literature and empirical field work. The paper outlines a research project in progress which intends to provide theoretical, empirical and practical contributions in answering the research question: what role does Operations and IT play in creating value in high-tech M&As? The research adds a needed perspective on M&A literature by unveiling unique challenges and opportunities faced by the M&A teams in this sector. The phenomenon is studied from multiple perspectives: integration team, acquiring group and the company being acquired. URI: http://hdl.handle.net/10398/8787 Files in this item: 1
Gustav Toppenberg.pdf (207.8Kb) -
A Situation Specific Analysis of Availability, Accessibility and Applicability of Cultural Knowledge in Inductive, Deductive and Abductive Reasoning in Two Design Debriefing SessionsClemmensen, Torkil; Ranjan, Apara; Bødker, Mads (Frederiksberg, 2016)[More information][Less information]
Abstract: This paper challenges the ‘core design thinking and its application’ as outlined by Dorst (2011) and uses a dynamic constructivist notion of cultural-cognitive performance to analyze aspects of a design thinking process (Clemmensen, 2009; Hong & Mallorie, 2004). Based on a qualitative analysis of some of the events in the DTRS11 data set and using the theory of Dorst on design thinking as well as Hong & Mallorie’s socio-cognitive theory of cultural knowledge networks, the paper shows how it is possible and useful to analyze design thinking from a cultural perspective. The results show that cultural knowledge, either as shared knowledge by the cross-cultural team or group specific knowledge, influences the Dorst design thinking equations across all the 16 episodes analyzed in DTRS11 data set. Furthermore, most of the design discussions were approached by the designers as problem situations and were approached in a backwards manner, where the value to create was known; however, the designers were using available cultural knowledge to figure out the unknown what (products/services) and how (working principles of why something would work or not work). In conclusion, the paper demonstrates a novel approach to understand how design thinking can be efficiently understood as a culturally situated practice. URI: http://hdl.handle.net/10398/9389 Files in this item: 1
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A longitudinal study of the adoption of online interactive and social media by luxury fashion brandsHansen, Rina (Turku, 2011)[More information][Less information]
Abstract: Most luxury fashion brands have yet to develop a clear and focused integrated online strategy, as they have struggled with the dilemma of interacting with fans and customers online. We observed how 35 luxury fashion brands utilized social and interactive online technologies since 2006 by formulating a framework for assessing fashion websites and brand controlled social media sites. Our findings illustrate that the observed luxury brands have increased their adoption of social and interactive digital technologies since 2006, and that with the help of Web 2.0 technologies fashion brands can create an immersing and innovative environment online.The findings also have relevance for practitioners, as the developed 8C framework can function as a checklist for fashion brand website creation. URI: http://hdl.handle.net/10398/8528 Files in this item: 1
Rina_Hansen_2011_1.pdf (1.281Mb) -
Bjørn-Andersen, Niels (Oman, 2011)[More information][Less information]
Abstract: IT1 is likely to be as important to the way companies will organize in the future as electricity was to the industrial revolution. IT will revolutionize entire industries and markets. IT will create new types of organizations that will surpass and outsmart traditional organizations. This has been predicted for more than a decade. But now it is happening especially in the music, newspaper and publishing industries, and shall see it even more pronounced in these sectors in the future. But it will not be limited to these industries; it will influence all types of industry and government organizations. Already today, we see many examples of innovative organizational designs, enhancing organizational effectiveness and competitiveness. The paper will briefly discuss the potential of future IT developments, and will proceed to give a short theoretical background for why we see a growth in IT-facilitated new organizational forms. A couple of interesting organizational design will be mentioned, before we proceed to making the argument that any business process in principle may be reengineered, centralized or outsourced in one way or other. Interesting examples will be presented. We suggest that future IT will have such a profound impact on organizational structure going far beyond the traditional ‘virtual organization’ that it calls for a new organizational concept, which we have chosen to label the “Ambient Organization’. URI: http://hdl.handle.net/10398/8428 Files in this item: 1
NB_Andersen.pdf (396.8Kb) -
An Assessment and Possible Ways ForwardSarker, Suprateek; Chatterjee, Sutirtha; Xiao, Xiao (Frederiksberg, 2013)[More information][Less information]
Abstract: This paper seeks to offer an assessment regarding the extent to which we, as IS academics, have been faithful to sociotechnical paradigm, often considered as a fundamental guiding frame for the discipline. As a first step, the paper identifies eight ways in which the technical and the social are featured in the IS literature. Having done so, the paper provides a critical commentary on whether, and in what sense, we have been true to the sociotechnical framework. Finally, the paper offers some ideas for the IS community to reflect on regarding how to move forward with respect to sociotechnical framing of IS research. URI: http://hdl.handle.net/10398/8824 Files in this item: 1
Xiao.pdf (597.5Kb) -
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Abstract: This paper argues that the conceptualization of the human, the computer and the domain of use in competing lines of UX research have problematic similarities and superficial differences. The paper qualitatively analyses concepts and models in five research papers that together represent two influential lines of UX research: aesthetics and temporal UX, and two use situations: using a website and starting to use a smartphone. The results suggest that the two lines of UX research share a focus on users’ evaluative judgments of technology, both focuses on product qualities rather than activity domains, give little details about users, and treat human-computer interaction as perception. The conclusion gives similarities and differences between the approaches to UX. The implications for theory building are indicated. URI: http://hdl.handle.net/10398/8705 Files in this item: 1
Torkil_Clemmensen.pdf (92.43Kb) -
Pre-conference proceedings of the IFIP TC 13.6 HWID working conferenceLopes, Arminda; Barricelli, Barbara Rita; Nocera, José Abdelnour; Campos, Pedro; Clemmensen, Torkil (Frederiksberg, 2015)[More information][Less information]
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Når best practice konflikter med kulturen. Løsning af implementeringsproblemer gennem anvendelse af kendte CSF i et aktionsforskningsforløbSalling Pedersen, Allan (Frederiksberg, 2015)[More information][Less information]
Abstract: The IT Infrastructure Library (ITIL) fremhæves ofte som et IT-governance best practice framework, men det er tilsyneladende vanskeligt at implementere. ”Many organizations that decide to implement ITIL fail completely [...]” (Pereira og da Silva 2010). Dette vurderes som et væsentligt IS-forskningsproblem. ITIL-litteraturen anviser bl.a. Critical Success Factors (CSF) som en løsning. Baseret på et identificeret litteraturgap blev det besluttet at undersøge, om kendte CSF kunne løse problemet. På den baggrund er der gennemført et aktionsforskningsprojekt, hvor ITILimplementeringsproblemet søges løs ved hjælp af kendte CSF. Der blev udvalgt en egnet caseorganisation, og det blev besluttet at fokusere på ITILs Change Management proces. Et et stigende pres fra IT-revisionen medførte et behov for succesfuld ITIL-implementering, og IT-ledelsen var opsat på at løse dette problem ”én gang for alle”. Aktionsforskningen gav (især) i begyndelsen positive resultater, og der kunne præsenteres handleanvisninger til forbedret operationalisering af CSF. Imidlertid opstod der problemer længere inde i forløbet. Det blev tydeligt, at selv de bedste CSF ikke kunne løse problemerne. En bredere afsøgning af teorien viste, at organisationskulturen kunne udgøre en forklarende faktor, og der blev identificeret et litteraturgap i form af manglende viden om kulturens indvirkning på ITIL-implementeringen. I den sidste del af aktionsforskningen blev sammenhængen mellem kultur og implementeringsproblemerne derfor undersøgt. Resultaterne viste, at kulturen delvist kunne forklare problemerne, og på den baggrund blev der opstillet handleanvisninger for diagnosticering og ændring af kulturen. ITIL-implementeringen var kun delvist en succes, men under aktionsforskningen blev der alligevel etableret en række holdbare rutiner, der stadig bruges flere år efter. De afviger fra, hvad der opfattes som ITIL best practice, men de har givet en række IT-governancegevinster, og IT-revisionen var tilfredse. Desuden udtrykte såvel ledelse som medarbejdere tilfredshed med resultaterne. På denne baggrund, blev der opstillet handleanvisninger til organisationer, der ønsker IT-governance-gevinster, uden at skulle ændre en konfliktende kultur. Resultaterne bidrager til ITIL CSF-teorien, og til ITIL-frameworket generelt, ved at inddrage teori om organisationskultur for at forbedre ITIL-implementering som et led i bedre ITSM og IT-governance. URI: http://hdl.handle.net/10398/9132 Files in this item: 1
Allan_Salling_Pedersen.pdf (3.551Mb) -
Frygell, Linda; Hedman, Jonas; Carlsson, Sven (Honolulu, 2017)[More information][Less information]
Abstract: This paper presents a longitudinal case study of a multi-national company’s Customer Relationship Management implementation in China, Poland, Russia, Middle East, Dubai, Pakistan, Iran, Korea and Japan. Although the cooperation has extensive experience in implementing systems in its different global subsidiaries, and has planned the implementation well, the implementation was not a complete success. The study has identified that the cultural factor are important, but not stressed enough in the current CRM literature. Understanding the difference between the organizational culture in which the system is developed and the national culture in which the system is implemented, as well as having a strategy for how to embrace and control/adjust to cultural values, is vital for a successful system implementation. URI: http://hdl.handle.net/10398/9431 Files in this item: 1
J_Hedman_HICSS50_paper0570.pdf (276.1Kb) -
How knowledge workers act as amateurs when using information at workConstantiou, Ioanna; Madsen, Sabine; Papazafeiropoulou, Anastasia (, 2011)[More information][Less information]
Abstract: The proliferation of Internet technologies in the workspace provides tremendous possibilities for knowledge workers to access vast amounts of information from a large number of sources. The information abundance offers new opportunities which empower the knowledge worker but at the same time may create information overload. This study explores academics’ information management practices, by applying a theoretical framework build on three theoretical perspectives. These involve mindfulness, sense-making, and decision-making heuristics. The theoretical framework is used to analyse diary data about three tasks: email management, communication with colleagues, and information search. Our findings show that the knowledge workers have developed their own relatively simple but seemingly suitable practices for dealing with information overload and being empowered from the abundant information available to them. The relative amateurism and professionalism of the participants are discussed and limitations of this study as well as areas for future research are delineated. URI: http://hdl.handle.net/10398/8524 Files in this item: 1
Constantiou_2011_3.pdf (112.8Kb) -
A Conceptualization Based on General Systems TheoryChatterjee, Sutirtha; Xiao, Xiao; Elbanna, Amany; Sarker, Suprateek (Big Island, HI, 2017)[More information][Less information]
Abstract: Passionate debates regarding the defining characteristic of the “IT artifact” continue. Such debates, and also the lack of explicit consideration of the “information” element in the IT artifact, motivate us to propose a revised conception, drawing upon concepts from General Systems Theory (GST). Following a number of scholars [39], we name our reconceptualization as an IS artifact, which aims to provide a contemporary view of an IS that could accommodate the changing nature of both society and technology while at the same time maintain a clear definition of what we mean by an IS. URI: http://hdl.handle.net/10398/9441 Files in this item: 1
ChatterjeeXiaoAmanySarkerHICSS2017.pdf (382.9Kb) -
Dissertation PaperWinkler, Till J. (Berlin, 2014)[More information][Less information]
Abstract: The governance of information technology (IT) in organizations—understood as the locus of key IT decision rights—is shaped by the emergence of new IT innovations, and can also proactively be designed to influence an organization’s ability to innovate through IT. The research presented in this paper contributes to the Information Systems literature by addressing the neglected interrelationship of IT governance and organizational technology adoption. Following a multi-method research paradigm, four consecutive studies have been conducted each in two contemporary adoption scenarios: (1) the implementation of Mobile Government (M-Government) services by public sector agencies, and (2) the implementation of Software as a Service (SaaS) delivery models for enterprise information systems. As a group the results of these studies extend the classic rationale of a strategy-structure fit underlying prior IT governance theory by demonstrating that (1) in public sector organizations more centralized governance can facilitate process and service innovations, and (2) for external delivery models such as SaaS efficiency strategies can favor a decentralization of IT decision rights. The eight studies provide relevant implications for IT decision makers in governmental and entrepreneurial contexts. URI: http://hdl.handle.net/10398/9474 Files in this item: 1
Winkler Dissertation Paper v14 final.pdf (214.9Kb) -
Technological-Integration Challenges – The Case of Digital-Technology CompaniesToppenberg, Gustav (Frederiksberg, 2015)[More information][Less information]
Abstract: This research examines the technology-related integration challenges to acquisitions in digital industries and how these challenges can be managed. Historically, companies seeking to increase markets, products or customers have utilized the strategic growth process of mergers and acquisitions. Their motivation was primarily to utilize economies of scale and operational synergies to integrate acquisition targets that were similar in product, market, and customer demographics. The aim of these acquisitions was to scale the acquisition products to its own markets and customers while potentially gaining new markets and customers in the process. For companies in the digital-technology industry, the path to growth in these fast-paced markets is through the acquisition of innovation-based technologies from new and emerging companies to complement their current R&D strategies. The incumbent enterprises look for emerging technology companies as acquisition targets in order to stay ahead of the increasingly fast technology-development lifecycle. The acquisition and integration process for these types of companies present challenges to practitioners that are very different from what has been experienced in the past and will present new research opportunities for scholars researching the related domains. URI: http://hdl.handle.net/10398/9184 Files in this item: 1
Gustav Toppenberg.pdf (4.582Mb) -
Evidence for a Uniform AccountHardt, Daniel (Frederiksberg, 2017)[More information][Less information]
Abstract: Same is an anaphoric element that performs a comparison, which can either be external or internal to a sentence. Hardt and Mikkelsen (2015) show that same, unlike other anaphoric expressions, imposes a parallelism constraint, and they present three types of examples showing that same is infelicitous in the absence of parallelism. Hardt and Mikkelsen propose an account that applies uniformly to internal and external readings; however, the evidence they present largely targets external readings – they don’t offer empirical evidence that clearly supports the uniform approach. Furthermore, Barker (2007) argues that internal readings must be treated differently than external readings. In this paper, I show that the parallelism effects observed by Hardt and Mikkelsen in fact apply to internal readings as well. This provides support for a uniform treatment of internal and external readings of same. It also suggests that discourse relations, which typically apply to separate overt predications, also apply to the implicit predications that arise in distributional structures. URI: http://hdl.handle.net/10398/9574 Files in this item: 1
Hardt_2017.pdf (137.4Kb) -
Digitaliseringens naturloveDamsgaard, Jan (København, 2015)[More information][Less information]
Abstract: Denne bog har i bund og grund et meget simpelt budskab: Verden er i gang med en omstilling, hvis lige aldrig tidligere er set, og ignorerer man den, risiker man at ens virksomhed dør. Formår man derimod at indstille sig på de helt nye tankegange, som omstillingen kræver, er der et overflødighedshorn af muligheder. Den industrielle revolution forandrede vores levevilkår og samfund så radikalt, at verdens befolkning eksploderede, og vi gik en tid med enestående vækst i velstand i møde. Den digitale revolution bliver mindst lige så gennemgribende som den industrielle. Effekterne er allerede tydelige. Der er brancher, som eksisterede, dengang i 1982, da Time Magazine udnævnte den personlige computer til »machine of the year«, som er væk i dag, og vores bybillede har ændret sig markant på få årtier. Der er ikke længere videoudlejningsbutikker på hvert andet gadehjørne, pladeforretningerne er væk, bankernes engang så omfattende filialnet er så godt som forsvundet, og Superman ville have svært ved at finde en telefonboks at klæde om i. URI: http://hdl.handle.net/10398/9206 Files in this item: 1
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Toppenberg, Gustav; Henningsson, Stefan (Frederiksberg, 2013)[More information][Less information]
Abstract: The last decade has seen a rise in research on the topic of challenges associated with information systems (IS) in corporate mergers and acquisitions (M&As). Although this proliferation of research has the potential to significantly improve our understanding of IS challenges in M&A activity, absent is the necessary step of consolidating and integrating extant knowledge. In this paper, we review the domain of IS integration in M&As with focus on what have been studied and how it has been studied. By reviewing 37 articles, published in 13 journals, 5 conference proceedings this paper identifies patterns and gaps, and provides directions for future research. URI: http://hdl.handle.net/10398/8744 Files in this item: 1
Toppenberg.pdf (131.3Kb) -
A Comparative Study of Four European SolutionsKazan, Erol; Damsgaard, Jan (Frederiksberg, 2014)[More information][Less information]
Abstract: This paper focuses on the triumph march of mobile phones that currently are annexing music players, navigation devices, and cameras as separate physical objects. The next target is set on payment. Through synthesizing available literature, we construct a framework for studying digital payment platforms that combines platform, technology and business design aspects. The framework is applied to conduct a comparative case study of digital payment platforms. Four types of market actors are considered: banks, mobile network operators, merchants, and startups, which are incumbents and disrupters in the payment industry. These actors issue four types of payment systems, and we can observe that three of four platforms types can be classified as multi-sided platforms (MSP). All alternatives seek foothold by issuing evolutionary payment instruments, which are intertwined with digital payment platforms. By hosting third-party services, payment instruments are evolving from single-purpose to multi-functional ones. Our research extends existing payment literature from the MSP perspective to emphasize certain digital payment platform components, which impact strategies and complementary products. URI: http://hdl.handle.net/10398/8941 Files in this item: 1
Kazan.pdf (980.7Kb) -
Henningsson, Stefan; Yetton, Philip (Frederiksberg, 2013)[More information][Less information]
Abstract: The extant research on post-acquisition IT integration analyzes how acquirers realize IT-based value in individual acquisitions. However, serial acquirers make 60% of acquisitions. These acquisitions are not isolated events, but are components in growth-by-acquisition programs. To explain how serial acquirers realize IT-based value, we integrate and model the findings on individual acquisitions from the extant literature, and extend that model to explain the effects of sequential acquisitions in a growth-by-acquisition strategy. This extended model, drawing on the Resource-Based Theory of strategy, comprises seven propositions that affect post-acquisition IT integration. The model proposes that successful acquisitions are contingent on the acquirer’s IT capabilities, business and IT alignment, and infrastructure scalability. We begin the process of validating this model by investigating a longitudinal case study of a growth-by-acquisition program. URI: http://hdl.handle.net/10398/8781 Files in this item: 1
Henningsson-Yetton EURAM 2013.pdf (786.0Kb) -
Power Dependence in the Governance of Public-Private e- Government InfrastructuresMedaglia, Rony; Hedman, Jonas; Eaton, Ben (Frederiksberg, 2017)[More information][Less information]
Abstract: National electronic identification systems (e-IDs) are key e-government infrastructures that form the backbone of e-government services. When developed via public-private partnerships (PPP), such e-government infrastructures require appropriate governance arrangements to sustain a delicate balance between governments and the private actors involved. Using the lens of power dependence theory, we investigate the ongoing tender process of the third-generation e-ID in Denmark. The key actors are public agencies and the financial sector. Early findings illustrate how contextual factors related to market, technology, regulations, and social norms affect the distribution of power dependence between the actors; such distribution will eventually shape the governance arrangement resulting from the tender. Through this study, we expect to contribute to research on governance of public-private e-government infrastructures, to research on large scale infrastructure procurement processes and e-ID, and to the theoretical development of power-dependence theory. URI: http://hdl.handle.net/10398/9541 Files in this item: 1
Medaglia_Hedman_Eaton2017i.pdf (286.0Kb) -
Metaphors in an Information System ProjectHekkala, Riitta; Stein, Mari-Klara; Rossi, Matti (Atlanta, GA, 2014)[More information][Less information]
Abstract: This study looks at metaphors from the perspective of cognitive metaphor theory. Using the theory developed by Lakoff and Johnson (1980) we examine the use of metaphors by project members in an information system (IS) project. The data was collected from 22 interviews. Interviews were conducted with a range of stakeholders, including representatives of users, software developers, experts and IT and service managers. The findings of this qualitative case study indicate that IS developers and experts use many kinds of metaphors to make sense of the IS project they work on. The findings also show that metaphor is pervasive in IS development work, not just in language but also in thought and action and various metaphors are used to make sense of the different phases of the project. It can be argued that the dominant metaphors of any given project will strongly affect the trajectory of the project. Thus the metaphors in use in a project should be a concern for project management and we suggest that emphasizing constructive metaphors could be beneficial for many projects. URI: http://hdl.handle.net/10398/8960 Files in this item: 1
Hekkala Stein Rossi.pdf (328.0Kb)