User experience measurement in the wild

OPEN ARCHIVE

Union Jack
Dannebrog

User experience measurement in the wild

Show full item record

Title: User experience measurement in the wild
Author: Liu, Zhengjie; Clemmensen, Torkil
Abstract: User experience measurement is important for HCI research and for the in-dustry that produce interactive services and products. We want to develop a context-aware user experience measurement. In this paper, we propose a user experience measurement scale, and discuss how to validate the scale in different contexts, implement the scale in context aware prototypes, and evaluate the prototypes in real-life user contexts. The main contribution of this paper is to combine existing concepts of user experience and context-aware computing in one context aware user experi-ence measure. We are not going to develop new definitions of neither UX nor context-awareness, but simply combine the two. The background for our paper is the importance of enabling organizations to provide high quality interactive experiences to customers and citizens; to empower citizens in our emerging digital societies to assess and be critical towards interactive solutions presented to them; and to support HCI re-searchers and others with reliable and valid instruments to score, compare, and analyse user experience. We focus on measurement of UX in the shopping context(s).
URI: http://hdl.handle.net/10398/8706
Date: 2013-06
Notes: Paper presented at Workshop 21 at NordiCHI 2012 : Cultural Impact on User Experience Design and Evaluation. Okt. 14 2012. Copenhagen, Danmark

Creative Commons License This work is licensed under a Creative Commons License.

Files Size Format View
Torkil_Clemmensen_2.pdf 307.5Kb PDF View/Open Conference paper

This item appears in the following Collection(s)

Show full item record