Fabricating an S&OP Process

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Fabricating an S&OP Process

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Title: Fabricating an S&OP Process
Circulating References and Matters of Concern
Author: Yu, Lichen Alex
Abstract: The main finding of this thesis is that when actors are fabricating the S&OP process, local actors create emergent, ongoing and multiple matters of concern around the S&OP process. The group demand chain, the actor who is responsible for guiding the implementation of the process, delegates the attempts to close these matters of concern to local actors located in separate times and spaces. As a result, constituents of the S&OP process are dispersed in diverse local times and spaces rather than being coordinated in a single time and space by the group demand chain. When local actors are closing these matters of concern, they create new properties on the S&OP process and new management possibilities in relation to integration. These new management possibilities may include, for instance, generating different primary keys of forecasting in different divisions, mobilising different inscriptions in different settings, using mean error to evaluate forecasting accuracy, connecting different visualisations such as ABC analysis and items with high growth rate and value to collaborators’ intelligence, creating new potentials for more consistent decision making and more proactive customer serving, creating new actions to help the under-estimated sales forecast, and transforming the minimal configurations of the S&OP process. Consequently, integration on the demand chain becomes uncertain because actors are always creating new possibilities to move towards integration but will never arrive at the destination of integration. To integrate is, thus, to postpone integration because there are always emergent matters of concern around the technology to foster integration. Because constituents of the S&OP process are separated in diverse times and spaces, to integrate is also to separate constituents of integration.
URI: http://hdl.handle.net/10398/8719
Date: 2013-06-12

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