Trustworthiness: Enabling Global Collaboration

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Trustworthiness: Enabling Global Collaboration

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dc.contributor.author Tøth, Thomas
dc.date.accessioned 2015-03-02T09:03:07Z
dc.date.available 2015-03-02T09:03:07Z
dc.date.issued 2015-03-02
dc.identifier.isbn 9788793155886
dc.identifier.isbn 9788793155893
dc.identifier.issn 0906-6934
dc.identifier.uri http://hdl.handle.net/10398/9115
dc.description.abstract This PhD dissertation is an ethnographic field study of the collaboration between Berlingske Media, one of the leading media companies in Denmark, and their Indian IT service provider, HCL – one of the largest IT service providers worldwide. The dissertation studies the day-to-day operational collaboration between actors from the client organization and the vendor organization in order to understand how vendor-side actors, as individuals and as a collective, can be constructed as trustworthy collaborators in the eyes of the client-side actors. While trust is the theoretical epicenter of this thesis it is, in acknowledgement of the contextual and dynamic nature of trust, subjected to an interdisciplinary analytical framework. Thus, the four analytical chapters in Part II introduce four different factors that influence the client-side actors’ perceptions of vendor-side actors’ trustworthiness: distance, control, culture and boundary spanning. The analytical conclusions are summarized in Part III of the dissertation. Based on these analytical conclusions a number of practice-oriented suggestions on how the client-side actors’ perceptions of the vendor-side’s trustworthiness can be improved are presented and discussed. Furthermore, the theoretical implications are presented and discussed. en_US
dc.format.extent 337 en_US
dc.language eng en_US
dc.relation.ispartofseries PhD Series;03-2015
dc.title Trustworthiness: Enabling Global Collaboration en_US
dc.type phd en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for Interkulturel Kommunikation og Ledelse en_US
dc.contributor.departmentshort IKL en_US
dc.contributor.departmentuk Department of Intercultural Communication and Management en_US
dc.contributor.departmentukshort ICM en_US
dc.publisher.city Frederiksberg en_US
dc.publisher.year 2015 en_US
dc.title.subtitle An Ethnographic Study of Trust, Distance, Control, Culture and Boundary Spanning within Offshore Outsourcing of IT Services en_US


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