Building Service Provider Capabilities

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Building Service Provider Capabilities

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dc.contributor.author Brandl, Kristin
dc.contributor.author Jaura, Manya
dc.contributor.author Ørberg Jensen, Peter D.
dc.date.accessioned 2015-09-18T07:31:13Z
dc.date.available 2015-09-18T07:31:13Z
dc.date.issued 2015-09-18
dc.identifier.uri http://hdl.handle.net/10398/9181
dc.description.abstract In this paper we study whether and how the interaction between clients and the service providers contributes to the development of capabilities in service provider firms. In situations where such a contribution occurs, we analyze how different types of activities in the production process of the services, such as sequential or reciprocal task activities, influence the development of different types of capabilities. We study five cases of offshore-outsourced knowledge-intensive business services that are distinguished according to their reciprocal or sequential task activities in their production process. We find that clients influence the development of human capital capabilities and management capabilities in reciprocally produced services. While in sequential produced services clients influence the development of organizational capital capabilities and management capital capabilities. en_US
dc.format.extent 26 en_US
dc.language eng en_US
dc.subject.other Offshore outsourcing en_US
dc.subject.other Offshoring en_US
dc.subject.other Services en_US
dc.subject.other Resource-based theory en_US
dc.subject.other Capabilities en_US
dc.subject.other Organizational learning en_US
dc.title Building Service Provider Capabilities en_US
dc.type cp en_US
dc.contributor.corporation Copenhagen Business School. CBS en_US
dc.contributor.department Institut for Strategi og Globalisering en_US
dc.contributor.departmentshort SMG en_US
dc.contributor.departmentuk Institut for Strategic Management and Globalization en_US
dc.contributor.departmentukshort SMG en_US
dc.description.notes Paper presented at AIB 2015 Annual Meeting Bengaluru, India June 27-30, 2015 en_US
dc.publisher.city Frederiksberg en_US
dc.publisher.year 2015 en_US
dc.title.subtitle The Impact of Clients and Service Types in Service Offshore Outsourcing en_US


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